Tatry Group Company Profile · Our fully SIA licensed staff will keep your employees, property, ......

Tatry Group Company Profile

Expertise with integrityTatry Group provides cleaning, security and support services to organisations in Milton Keynes, Bedford, Northampton and surrounding areas.

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C l e a n i n gs e r v i c e s

O U r P e o p l e

S e c u r i t ys e r v i c e s

M e m b e r s h i p s

C o m p a n yp r o f i l e

S e r v i c eM a n a g e m e n t

T h e T a t r y G r o u p S t o r y

C o n t a c tu s

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T a t r y G r o u p C o m p a n y P r o f i l e

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Cleaning Services

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Commercial Cleaning

Cleaning is more than polished surfaces and glossy environments. It’s about delivering a service that promotes a healthy and productive workforce. At Tatry Group, we apply our energy, efficiency and attention to detail to deliver exceptional cleanliness and hygiene for your organisation.

Retail Cleaning

From shops and superstores to busy shopping centres and complexes, we understand the pressures of the retail marketplace. We’re experienced in retail cleaning services and always aim to deliver cost savings on your cleaning contracts, whilst maintaining the high standards your customers expect.

Gym & Health Club Cleaning

We understand the pressure gyms and health clubs face in keeping their premises hygienically clean and how this can affect the experience of your members. Your equipment accumulates many germs due to the large number of people using your machines on a regular basis and nasty odours can make the members experience unpleasant. However, this can easily be rectified with our cleaning procedures specific for the leisure industry.

Event Cleaning

A spotless venue to impress your guests as they arrive and a litter free healthy space for them to enjoy every moment of your event. No matter how big your event - from trade shows, music festival, corporate hospitality, conference or sporting events, we offer pre and post event cleaning services at indoor and outdoor corporate and public events all year round.

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Office CleaningAs our core service, we recognise that providing a clean office environment is a key component to a modern, effective organisation. Cleanliness is of paramount importance to a company’s brand persona and client perception. It also has a major role to play for employee health and well-being and can directly influence productivity through decreasing absences from work. Our sustainable methodologies and processes, combined with our site-specific training programmes, ensure that our teams will work around your staff and clients without disruption. We know that each customer has unique requirements and we develop bespoke office cleaning programmes to address your specific priorities and challenges.

School & College CleaningKnowing you are responsible for keeping children safe and healthy, we ensure school and college cleaning is set to standards which create a welcoming atmosphere for pupils, staff and visitors daily. We provide consistent and effective management of your service, so you do not have any fluctuations in your cleaning service. Your dedicated team are visited regularly, trained and motivated to ensure they fully understand the cleaning requirements and high standards required in schools and colleges.

Nursery CleaningWe understand the pressure nursery owners and managers face in keeping their premises hygienically clean and how this can affect the scoring nurseries receive from Ofsted and Local Authority Environmental Health department. Knowing you are responsible for keeping young children safe and healthy, we ensure nursery cleaning is set to standards which benefit the health and safety of children who learn and play in their environment.

Medical Centre & Healthcare CleaningDoctors, nurses, dentists and any other healthcare staff require the highest standards of cleaning in their workplace. We will work with you to agree and then deliver a healthcare cleaning plan based on the ‘National Specifications for Cleanliness in the NHS: Primary Care Medical and Dental Premises’ for CQC Inspections. The plan will cover all functional areas and key elements within your practice and will help you to prevent cross contamination and control infection. Our cleaning service also includes regular cleaning audits to ensure the agreed plan is being strictly followed, giving you peace of mind that the highest standards are always maintained.

Consumable SupplyYou can benefit from the great relationships we have built with many janitorial suppliers for efficient, cost-effective and reliable supply of your cleaning consumables. Our management fully controls what cleaning materials and consumables are required on site and our suppliers deliver items, often on the next day, therefore no site will run out of cleaning materials or consumables. Our management team monitors ordering and controls stock levels - in addition we also hold stock at our offices ready to be distributed quickly and efficiently.



Car Showroom CleaningWhen it comes to car showroom cleaning, only the highest level of service will best reflect the quality of your vehicles and help to create a great buying experience for your potential clients. From the sales floor to staff areas and washroom facilities, we will tailor a solution that creates a welcoming environment for your clients and that helps you to positively influence your vehicle sales.

Hotel & Housekeeping ServicesWe understand how challenging it is to find and establish a qualified and talented team to look after the cleanliness of your hotel. We support hotel management in providing housekeeping teams tailored to your exact requirements. Our teams are well-presented, well-trained, have the right skill-sets and know how to communicate well with the guests.

Restaurant & Pub CleaningWhether your hospitality business is a traditional pub, a stylish bar or restaurant, independent or part of a managed chain, high standards of cleanliness and hygiene are the very least to be expected from your business. Not only is it important to keep up your cleaning schedule to meet health and safety regulations, a clean and tidy pub or restaurant will create a good impression and attract more trade.

Carpet CleaningThe right carpet can look perfect within your facility, however, over time it will accumulate dirt and dust. The cost of replacing a carpet is often expensive and inconvenient, but with our extensive carpet cleaning expertise, our modern energy efficient equipment and our environmentally friendly chemicals and cleaning supplies, we can rejuvenate your carpet and leave it looking as good as new!



Security Services



Manned GuardingOur manned guarding service safeguards your organisation's information, people, profits, visitors, property, reputation and other valuable assets. We provide highly qualified and exceptionally trained, uniformed security personnel to meet your individual needs. The role of security should be to help organisations take risks as a business enabler. We can achieve this by understanding our client’s business and aligning our services with your organisation’s aims and objectives.

Door SupervisorsFor most security providers, the need to be welcoming to guests and a deterrent to unwelcome visitors is a challenging objective. However, we recognise that there is a need to maintain a friendly and welcoming atmosphere within licensed environments, therefore, we do not intend to create a ‘fortress mentality’. Instead, we are committed to the development of our team to ensure they provide continued excellence in customer service and simultaneously being responsible for the safety and security of customers and staff..Keyholding & Alarm ResponseOur security officers can respond to alarms in a fleet of GPS-equipped vehicles, allowing us to monitor our response in real time via trackers and online reporting. We operate in accordance with BS7984 requirements and are backed up by a 24-hour communications centre. Key control and handling are of course vital for your service. We hold the keys to your premises or equipment within secure facilities.

Mobile PatrolsMobile patrols can provide a cost-effective alternative to having a physical security presence outside of business hours. Our security officers will arrive at your premises and undertake a full security patrol of your premises at agreed frequencies, checking for damage or intrusion. Our Mobile Patrol service can be delivered as a stand-alone function or in combination with our Key Holding and Alarm Response service.

Construction S ite SecurityBuilding and construction sites are often natural targets for thieves as they generally contain high value materials and equipment. We offer the ultimate visual deterrent of professional uniformed security officers and security dog handlers. Well-managed uniformed security is effectively cost-neutral, with savings made in the prevention of vulnerable property.

Hotel SecurityWith the opportunity for crime often more apparent in hotels, criminals won’t be afraid to capitalise on your guests or property if you have insufficient security in place. From reception duties to the protection of your guests’ belongings and car park patrols, our fully trained and vetted hotel security guards are equipped to greatly enhance the security of your hotel.



Retail SecurityOur retail security and loss prevention services come in the forms of static guards, store detectives, CCTV monitoring or front of house presence. Our fully SIA licensed staff will keep your employees, property, assets and customers safe.

Stewards & Event SecurityA safe venue to impress your guests as they arrive and for them to enjoy every moment of your event is paramount. No matter how big your event - from trade shows, music festivals, corporate hospitality, conference or sporting events, we offer our versatile event stewarding and security staff, highly trained in health and safety and dedicated to delivering excellent customer service.

Reception & ConciergeOur reception, concierge and front of house security service aligns to provide unprecedented levels of customer service, as a seamless extension of your organisation’s brand. We provide your organisation with a new approach to delivering excellent levels of quality customer service, as ambassadors of your organisation.

Post Room Security Our mailroom services are designed to provide customers with peace of mind that this important element of their operation is not a source of vulnerability. Our personnel are fully trained in the organisation and distribution of incoming post, franking outgoing post, X-ray scanning and courier coordination and dispatch. They can also perform security checks on any suspicious packages and respond correctly in the event of a direct threat.

Close ProtectionClose Protection is a specialised and bespoke service, tailored to our individual clients needs and led by our experienced security consultants. It may consist of one officer, or a large team and required for a few hours or a long-term arrangement. The management of our protective security is underpinned by relevant intelligence, planning and robust responses to different threats.

Residential SecurityWhether as a single protection officer or as a larger team of two or more, a residential security team can offer peace of mind to a person or family in residence. Either part of a close protection security package, or as a stand-alone service, we offer residential security teams (RST) all of whom are qualified as Close Protection Officers with advanced first aid training.

Security Consultancy & R isk ManagementOur risk management and security consultancy services are provided to safeguard your organisation's assets today, tomorrow and into the future. We can tailor this service to your needs whether you’re an individual, SME or a large international organisation. Every project is different, either in requirements, threat or risk. We recognise this and thus our efforts concentrate on understanding the full picture and offering bespoke solutions.



We provide cleaning, security and support services to organisations in Milton Keynes, Bedford, Northampton and surrounding areas.We combine expertise with integrity to help our clients benefit from our vast experience, wealth of resources and extensive industry knowledge. Our Reliable, Caring & Tailored approach means clients receive a reliable service with genuine care and ultimately, value for money and a measurable return on investment.

What we are



Established in early 2017 by a husband and wife team, Tatry Group is a family run and privately-owned company located in the heart of Milton Keynes. We’re perfectly positioned to provide a premium, reliable and responsive service to all our clients across Milton Keynes, Bedford, Northampton and surrounding areas.

We have a highly experienced management team with deep knowledge of the cleaning and security service industries. Whilst still young, we don't hide that fact and pretend to be bigger than we are. In fact, we embrace it. Our size means customers get the attention they deserve, and our agility means we can bend over backwards to deliver.

We provide customised services to clients within industries where generic solutions are too common, offering our clients an unrivalled depth of expertise with integrity.

We are experts in each service we provide and strongly value the quality of being honest and having strong moral principles.

Our meticulous approach to service sets us apart from our competitors and allows us to continually exceed the expectations of our clients.

Our mission and our passion is to provide quality and tailored facilities management services that ensures a fair deal and excellent experience for all our stakeholders.

Though many companies claim to deliver, we mean it. Our first principle is 'All stakeholders should get a fair deal' and we are committed to paying our staff well to ensure positive team recruitment and retention.

WHY WE’RE D IFFERENT

Who we Are



All too often they both witnessed how service providers squeezed every penny out of their clients and employees, with no regard to the consequences. One provider would care about money; but not the about service whilst another provider would care about service, but not about employees. Both the husband and wife spent years in the industries, working for different providers but would always go home frustrated with their industries’ lack of integrity.

Service providers would all say they care about service. They all said they cared about employees. What was interesting was that in our experience, no company stood out from the crowd for integrity. So, we decided to establish a facility management business with expertise and integrity... and in 2017 Tatry Group was born!

The original idea was to create a service that offered the absolute

best in service delivery. However, over the past few years, the 'brand', our experience and aspirations have evolved. We realised that some clients need a more cost-effective solution. Therefore, in addition to offering quality service, all our services are fully bespoke and client demands are met within individual budgets and fair terms for employees, regardless of complexity.

We believe that the service which a customer receives plays an imperative role in how that customer thinks about their service providers again in the future, so at Tatry Group, we have put a lot of focus on ensuring our expertise and integrity are delivered to our customers as efficiently as possible. In order to do that, we pay all employees well, and unlike most other service providers, we don't make a sale unless we believe our employees and our client have both received a fair deal.

Our GoalOur goal is to position Tatry Group as the Facilities Management leader. If we can enable customers to associate the Tatry Group brand with the absolute best service, then we can expand into other service categories of facility management, and... we're doing just that.

The Tatry Group Story: In The Beginning - Let There Be Fair Service

The year was 2015 and our husband and wife founders were working in the security and cleaning industries respectfully.

So here is the vision: Short term:To be the company raising standards in the cleaning and security sectors and to be the number one suppler of these services in Milton Keynes, Bedford, Northampton and surrounding areas.

Long term:To be the foremost supplier of physical, virtual, operational and strategic facility management services throughout the UK. People will buy from good, honest people with the best service and the best employee relations. Tatry Group will be that company.

At the end of each day, in their London studio flat, they would discuss how frustrated they were by the lack of professionalism and employee well-being within both industries.

The Tatry Group Story



We're a company with big ambition. And we're all about our people. The employees are any organisation’s most important asset. We know that happy staff equals happy clients, which is why we never forget that our team is central to our continued success.

At our core, we are a people business and people matter at Tatry Group. They are the reason we provide consistently outstanding services to clients and continue to grow.

Our People

Cleaning, security and support services is ultimately about people. At Tatry Group, our role is to focus on empowering and supporting our team, so they can exceed your expectations, because to us, taking care of our people is taking care of your facility.

Our ratio of management personnel to clients is also of vital importance and we always ensure that we havesufficient

resources to really make a difference at your facility. As a company we are particularly active in promoting staff retention and have various incentive and reward schemes in place.

People should come to work for us because we provide real benefit to many organisations. In doing so, we give our team direct responsibility, career development and the opportunity to work on some fascinating projects in a rewarding, diverse and enjoyable environment.

We actively encourage all team members to speak up. If our people feel something isn’t right, or could be done better, we want to know. By treating people with respect, working with shared values and encouraging everyone to realise their talents, Tatry Group realises its vision of being the preferred employer in our industries.

Tatry Group as Employers



We take pride in focusing on staff training and development within our company. All staff employed will undergo a comprehensive induction programme including health & safety, skills & assessments, safeguarding and extensive role specific training. All our people undergo induction training which takes place locally and is delivered by our Operations Manager for your specific service. This covers who we are, what we do, health & safety, employee benefits and our terms and conditions of employment as well as the expectations we have of our personnel.

After this is completed, we also conduct site specific training. This is always detailed on a contract specific training matrix - enabling accurate progress monitoring and timely completion.

Lastly, our career development training programmes increase contract compliance, work satisfaction and retention –providing you and your facility with loyal, committed, high calibre personnel.

Training



The L iv ing Wage FoundationTatry Group are a Recognised Service Provider proudly working together with the Living Wage Foundation, the organisation at the heart of the movement for fair pay.

We are delighted to be recognised for showing leadership on this issue, as an organisation with people at its heart and one that is focused on having a positive impact on society. The Living Wage commitment will see Tatry Group offer a Living Wage option for each and every request for tender

The real Living Wage is an hourly rate set independently and updated annually, based on the cost of living in the UK and London. We have made the commitment to always offer a real Living Wage option when contracting staff to clients. We believe that every member of staff should earn a wage that meets the cost of living, and we are working hard to make this a reality.

Disabil ity ConfidentTatry Group is a Disability Confident committed employer. Disability Confident is a nationally recognised accreditation scheme that encourages organisations to recruit and retain disabled people for their skills and talent.

Employers often fail to realise that each person, whether they have a disability or not, has a unique skill set and brings something valuable to the team. The Disability Confidence employer scheme gives people with disabilities a fair opportunity in the workplace.

Over 5,000 organisations have now signed up to the scheme, including Tatry Group and we are proud to demonstrate our commitment to equality for disabled people in the workplace. The Disability Confident scheme has taken over from the previous Two Ticks Positive about Disabled People scheme.

Federation of Small Business (FSB) As experts in business, the FSB offer members a wide range of vital business services including advice, financial expertise, support and a powerful voice in government. Their mission is to help smaller businesses, like Tatry Group, achieve their ambitions.

Being a member entitles us to financial support, legal services and professional advice that we need to smooth our current expansion. This in turn will give us the tools we need to further support and pass on the benefits to you, our much-valued customer and ensures our continuity in cleaning, security and facility management services

Memberships



SErvice Management

We care for your facility as if it were our own. Therefore, we continuously aim for improved service performance that facilitates your purpose, through people empowerment.

What makes us special is our relentless drive for service excellence.We have developed knowledge and processes with our vastly experienced management team to fine-tune every aspect of our service. We consistently apply new tools and systems to reach excellence, day in and day out.

When we enter a new relationship, we strive to understand your operations and align with them – and then train and support our employees to make a difference to your facility, day in and day out.

The business of cleaning and security services is not rocket science - it’s about the personal commitment one business gives to another and ensuring promises are delivered and people are motivated. At the end of the day, we want our people to take care of your people, your customers and your facilities – so you can focus on what you do best.

Therefore, our local management team are perfectly positioned to provide a premium, reliable and

responsive service to all our clients across Milton Keynes, Bedford, Northampton and surrounding areas.

Tatry Group’s leadership team all share the same goal, delivering a passionate, professional and client-led service. Regular contract review meetings are recommended to maintain client relationships and contract feedback. We ensure that our managers are not given too many contracts to oversee, so that our people on each site can be fully supported and monitored. Our service management is based on clear communications, regular service review and rapid response to service priority issues.



No-hassle start-up Always improving

One point of contact

During mobilisation of the service, it’s all about you: your facility, your people, your service. To ensure that we get it right, first time, we have dedicated management who manage and oversee the initial start-up of

your service.

Put simply, it’s about matching the right people, with the right skills, tools and support to the right service specification for the right amount of time.

Before we start… Our team are thoroughly trained on how to perform each task, as well as important safety issues. Our goal is to serve each customer’s facility professionally and safely.

During start-up… We know a seamless, no-hassle start-up is important to every customer, so, at Tatry Group, we combine up-front preparation and training with strong management and direction, to ensure a

smooth, successful start-up.

After we start… A systematic approach is maintained providing you with a consistent, professional, quality service! At Tatry Group, we offer strong management and quality control to plan for, and not lose track of,

the many necessary details that ensure an excellent service delivery.

We actively pursue knowledge advancement. One of our founding principles is to consistently look at ways in which we can improve our service for

your facility. The closer we work together, the more we can improve our services. Ultimately, we aim to support the development of your facility, by

providing a truly excellent service. This promise is measured by client specific KPIs, ensuring quality

and transparency in everything we do.

It may sound obvious, but no process or system can understand you – only people

can. Therefore, we always provide experienced Account Managers who will be your single point of contact – from the initial evaluation and setup, to the day-to-day

running of your service.

Besides the regular feedback meetings which form such an essential aspect of our working process, our clients know that they can always pick up the phone to

discuss with their Account Manager any aspect of our service.

Each Account Manager is responsible for a strictly-limited number of clients – less than half the industry average, in fact – so that they not only remain easily accessible but can successfully dedicate the high level of quality time it takes to

deliver an exceptional service.

Flexibil ity We know that your facility and needs change over

time and we’re ready to change with you, whether it be in longer cycles or temporary seasonal changes. We always build flexibility and response capabilities

into your service – so you can control the level of our services, without sacrificing consistency of

delivery.



Contact Info

0800 411 86 71

[email protected]

www.tatry-group.com

Tatry Group, 500 Avebury Boulevard, Milton Keynes, MK9 2BE

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