Task Force Report Corita Goulding
Transcript of Task Force Report Corita Goulding
Transforming Public Transforming Public ServicesServices
Managing Service Delivery Managing Service Delivery ChangeChange
22 January 200922 January 2009
Public Service Reform – New Public Service Reform – New PhasePhase
Report of the Task Force on the Public Report of the Task Force on the Public ServiceService
Government Statement on Government Statement on Transforming Public ServicesTransforming Public Services
Report of the Organisational Review Report of the Organisational Review ProgrammeProgramme
Special Group on Public Service Special Group on Public Service Numbers and Expenditure ProgrammesNumbers and Expenditure Programmes
Report of the Report of the Task Force on the Public Task Force on the Public
ServiceService Established in May 2008Established in May 2008 OECD Review of the Public ServiceOECD Review of the Public Service Report accepted in full by GovernmentReport accepted in full by Government Published on 26 November in tandem Published on 26 November in tandem
with Government Policy Statementwith Government Policy Statement Themes: Motivating Performance; Themes: Motivating Performance;
Deepening Citizen Engagement; E-Deepening Citizen Engagement; E-Government; Shared Services; People and Government; Shared Services; People and Leadership; Governance; State AgenciesLeadership; Governance; State Agencies
Motivating PerformanceMotivating Performance Organisational PerformanceOrganisational Performance
All bodies to produce Output StatementsAll bodies to produce Output Statements All bodies to produce integrated Annual All bodies to produce integrated Annual
ReportReport External validation External validation
Individual PerformanceIndividual Performance Performance management for all public Performance management for all public
servantsservants Links between promotions and ratings, Links between promotions and ratings,
addressing underperformance and addressing underperformance and standardising ratingsstandardising ratings
Customer ServiceCustomer Service Customer InputCustomer Input
Reach out to citizens in new ways Reach out to citizens in new ways Publish performance results / satisfaction Publish performance results / satisfaction
levelslevels Service DeliveryService Delivery
Multi-channel access, lo-call number for all Multi-channel access, lo-call number for all servicesservices
No need for customer to know structures to No need for customer to know structures to access servicesaccess services
Catalogue of services to be publishedCatalogue of services to be published Role of Local GovernmentRole of Local Government
Customer ServiceCustomer Service
Better Use of InformationBetter Use of Information Administrative Burden Reduction for Administrative Burden Reduction for
CitizensCitizens Re-use of data by Public ServiceRe-use of data by Public Service
Customer ChartersCustomer Charters To be published by all organisationsTo be published by all organisations Existing charters to be revisedExisting charters to be revised Identify priority actions to improve Identify priority actions to improve
customer servicecustomer service
E-GovernmentE-Government
Significant expansion recommended with Significant expansion recommended with rolling programme of projectsrolling programme of projects
Priority targets in all sectors announced Priority targets in all sectors announced within 5 months within 5 months
Publication of 6 monthly progress reportsPublication of 6 monthly progress reports Emphasis on those services identified as Emphasis on those services identified as
important to the citizenimportant to the citizen Examine existing initiativesExamine existing initiatives
Shared ServicesShared Services
Promote establishment of shared servicesPromote establishment of shared services Subject all to business case analysisSubject all to business case analysis Public bodies compelled to use themPublic bodies compelled to use them Service Level Agreements to ensure Service Level Agreements to ensure
standardsstandards Named official to be accountable to Named official to be accountable to
Cabinet Committee and led at senior level Cabinet Committee and led at senior level locallylocally
People and LeadershipPeople and Leadership
Unified Public Service labour marketUnified Public Service labour market Arrangements for redeployment and exitArrangements for redeployment and exit Ongoing reviews of staffing allocationsOngoing reviews of staffing allocations Promotions policyPromotions policy Leadership SkillsLeadership Skills Creation of Senior Public ServiceCreation of Senior Public Service
Strengthening Strengthening GovernanceGovernance
Role of the CentreRole of the Centre Extension of ORP to all DepartmentsExtension of ORP to all Departments Allocation of responsibility for service Allocation of responsibility for service
deliverydelivery Management of cross-cutting issuesManagement of cross-cutting issues NetworksNetworks County / City Development BoardsCounty / City Development Boards
State AgenciesState Agencies
Special Group to consider further Special Group to consider further rationalisationrationalisation
New governance frameworksNew governance frameworks New performance frameworks New performance frameworks Output StatementsOutput Statements Moratorium on new agenciesMoratorium on new agencies Use of shared servicesUse of shared services
ImplementationImplementation
Cabinet Committee chaired by the Cabinet Committee chaired by the TaoiseachTaoiseach
Steering Group chaired by Secretary Steering Group chaired by Secretary General to the Government General to the Government
Transformation Office (based in Transformation Office (based in Department of the Taoiseach)Department of the Taoiseach)
Annual Report on the State of the Public Annual Report on the State of the Public ServiceService
Legislative ChangesLegislative Changes
Reports AvailableReports Available
www.gov.iewww.gov.iewww.bettergov.iewww.bettergov.iecorita.goulding@[email protected]