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EXPLAIN THE PRINCIPLES OF EFFECTIVE COMMUNICATION

There are three main principles.

1. General communication skills

2. Interpersonal skills

3. Written communication skills

These principles help everyone in the working environment to communicate efficiently whether it being in a working environment or just socialising with your friends.

GENERAL COMMUNICATION SKILLS

General communication skills involve understanding cultural differences, finding ways to engage an audience and being able to adapt to a situation for example being able to speak to people around you fluently. It involves you being able to express your voice in a specific manner depending on the situation for example when in a meeting with your manager or boss you may want to speak in a formal manner as this shows respect and professionalism.

INTERPERSONAL SKILLS

Interpersonal skills are the use of language and how you overcome barriers to effective communication. For example if you go on holiday you may take a book that has common phrases to use in that specific country. Interpersonal skills include everything from communication and listening skills to attitude.

WRITTEN COMMUNICATIONAL SKILLS

Written communication skills contain organisational guidelines and overcoming barriers to effective communication. For example a employee being able to use their persuasive language to negotiate better deals for their business.

INTERPERSONAL SKILLS

Interpersonal skills are how you interact with others around you. It shows how you relate to others. For example the use of body language can be very effective when it comes to first impressions. Everyone needs to be aware of how to communicate effectively whether it being with a friend or as I have mentioned before speaking to your manager or boss at your workplace.

POSITIVE LANGUAGE AND NEGATIVE LANGUAGE

When using positive and negative language you need to make sure that you are using it in the right place and the right time, this is because it is crucial as it can show how effective your communicational skills are.

For example when assessing someone else’s work you need to make sure that are not being rude and just giving them negative feedback but however you have to give the constructive criticisms.

Being positive is a good way in communicating with other around you as it shows that you are positive in the way you speak but also it makes people want to actually listen to you. However using negative language can be very bad as it shows you are not a behaving in a professional manner but also it can offend people which hurts their feelings.

ACTIVE ENGAGEMENT

Active engagement is where you are constantly getting yourself involved with conversations or discussions with other people, this is very valuable as it shows that you are able to communicate effectively.

Some methods of active engagement is by nodding to the person who is speaking to you, this is because it shows that you are paying attention to the other person

Another good method of active engagement is when someone is talking to you and you don’t want to look at their face just concentrate on either their ear or nose as they will think that yeah this person is actually looking at me and paying attention to what I am saying.

COMMUNICATION IN WRITING

Communication in writing includes

1. Organisational guidelines and procedures

2. Spelling and grammar

3. Overcoming technical problems with communication

ORGANISATIONAL GUIDELINES AND PROCEDURES

Many businesses or organisations have written procedures and guidelines that they define and that they expect all employees to observe their businesses level of professionalism. For example there are rules that are known as the House Style. This includes guidelines and fonts to be used.

Left Margin – 3cm

Right Margin – 2.5cm

Top Margin – 4cm

Bottom Margin – 2cm

Justification – Full

Indentation – Blocked Style

Line Spacing – 1.5

SPELLING AND GRAMMAR

In this modern age all computers have word processing software that includes up to date spelling and grammar, now this means that there is no excuse for for little silly mistakes that can make a brilliant piece of coursework such as this one into a bad piece of coursework.

If your spelling or grammar is not up to GCSE levels then it shows that you are not bothered about how you write as it shows that you have no level of competence, this looks bad on you and it can give the organisation a bad name

TECHNICAL PROBLEMS WITH COMMUNICATIONBy not having an email address you are limiting yourself to how

people can affectively communicate with you. For example when I applied for a job I had to have a email address in order for the company to tell me when I have my interview and whether if I have gotten the job or not. However this can be overcome by making yourself a email address and sending this address to the business you are applying to

TECHNICAL PROBLEMS WITH COMMUNICATION Communicating with mobile phones can also produce problems

such as phone signals, for example if you where having an important business call with your manager and you lost signal it would affect your call as you would not be able to carry on talking with your manager. This can be overcome by either being outside when speaking to your manager or being near areas that are able to cover your signal very well.

BARRIERS EFFECTING COMMUNICATION

One of the key factors that can affect interpersonal skills is background noise which can become very annoying to the other person you are speaking to. Also moving away from distractions (such as someone else) can mean you being able to have a more peaceful discussion.