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EXPLAIN THE PRINCIPLES OF EFFECTIVE COMMUNICATION

There are three main principles.

General communication skills

Interpersonal skills

Written communication skills

These principles help everyone in the working environment to communicate efficiently

GENERAL COMMUNICATION SKILLS

General communication skills involve understanding cultural differences, finding ways to engage an audience and being able to adapt to a situation for example being able to speak to people around you fluently.

INTERPERSONAL SKILLS

Interpersonal skills are the use of language and how you overcome barriers to effective communication.

For example if you go on holiday you may take a book that has common phrases to use in that specific country

WRITTEN COMMUNICATIONAL SKILLS

Written communication skills contain learning organisational guidelines and overcoming barriers to effective communication

For example a employee being able to use their persuasive language to negotiate better deals for their business

INTERPERSONAL SKILLS

Interpersonal skills are how you interact with others around you. It shows how you relate to others.

For example the use of body language can be very effective when it comes to first impressions

POSITIVE LANGUAGE AND NEGATIVE LANGUAGE

When using positive and negative language you need to make sure that you are using it in the right place and the right time, this is because it is crucial as it can show how effective your communicational skills are.

For example when assessing someone else’s work you need to make sure that are not being rude and just giving them negative feedback but however you have to give the constructive criticisms.

Being positive is a good way in communicating with other around you as it shows that you are positive in the way you speak but also it makes people want to actually listen to you. However using negative language can be very bad as it shows you are not a behaving in a professional manner but also it can offend people which hurts their feelings.

ACTIVE ENGAGEMENT

Active engagement is where you are constantly getting yourself involved with conversations or discussions with other people, this is very valuable as it shows that you are able to communicate effectively.

Some methods of active engagement is by nodding to the person who is speaking to you, this is because it shows that you are paying attention to the other person

Another good method of active engagement is when someone is talking to you and you don’t want to look at their face just concentrate on either their ear or nose as they will think that yeah this person is actually looking at me and paying attention to what I am saying.

COMMUNICATION IN WRITING

Written communications skills include

Organisational guidelines and procedures

Spelling and grammar

Technical problems with communication

ORGANISATIONAL GUIDELINES AND PROCEDURES

Many businesses or organisations have written procedures and guidelines that they define and that they expect all employees to observe their businesses level of professionalism. For example there are rules that are known as the House Style. This includes guidelines and fonts to be used.

Left Margin – 3cm

Right Margin – 2.5cm

Top Margin – 4cm

Bottom Margin – 2cm

Justification – Full

Indentation – Blocked Style

Line Spacing – 1.5

SPELLING AND GRAMMAR

In this modern age all computers have word processing software that includes up to date spelling and grammar, now this means that there is no excuse for for little silly mistakes that can make a brilliant piece of coursework such as this one into a bad piece of coursework.

If your spelling or grammar is not up to GCSE levels then it shows that you are not bothered about how you write as it shows that you have no level of competence, this looks bad on you and it can give the organisation a bad name