Tarrant County 9-1-1 Annual Report 2011

TABLE OF CONTENTS

RESPONDERS | TARRANT COUNTY 9-1-1 DISTRICT | 2011 ANNUAL REPORT

MISSIONThe Tarrant County 9-1-1 Emergency Assistance District will continuously provide reliable, accurate, responsive, and effective emergency communication networks and services to our member jurisdictions ensuring the protection of life and property for citizens in our community.

OBJECTIVESEnsure availability of the 9-1-1 system to all persons and entities within the Tarrant County 9-1-1 Emergency Assistance District. Provide continuous improvement of systems and services through research and implementation of industry “best practices.” Enhance public education and awareness of available and future 9-1-1 services. Provide leadership in the areas of legislation, regulation and tech-nology. Advise, inform and educate telecommunicators (and other public safety personnel) to ensure adherence to federal and state emergency communications laws and requirements.

Additional copies of the Tarrant County 9-1-1 Emergency Assistance District’s Annual Report can be obtained by contacting Alisa Simmons, Manager of Public Marketing

at 817-820-1189 or [email protected].

TARRANT COUNTY 9-1-1 DISTRICT2600 Airport FreewayFort Worth, Texas 76111www.tc911.org

Director Letter Board of Managers District Staff

8 9 10 12

Operations & Training

Geographic Information Systems

Wireless Phase II Public Awareness

13 14 15 18

Statements

9-1-1 Call Centers 2011 Survey Heroes

1 2 5 7

Chairman Letter

9-1-1 CALL CENTERS

1

2

3

226

7

2011

4

34

32

33

2723

29 16 26

24

9

2514

10

12

315

19

17

15

28

21

4430

47

41

438

46

3718

39

40

38

3613

42

35

45

Primary PSAPs

1. Arlington 2. Azle 3. Bedford 4. Benbrook 5. Blue Mound 6. Burleson 7. Crowley 8. Dallas/Fort Worth Airport 9. Dalworthington Gardens 10. Euless 11. Everman 12. Forest Hill 13. Fort Worth Police 14. Grand Prairie 15. Grapevine 16. Haltom City 17. Hurst 18. Irving Police

19. North East Tarrant

Communications Center

20. Kennedale 21. Lake Worth 22. Mansfield 23. Naval Air Station-Ft. Worth 24. North Richland Hills 25. Pantego 26. Richland Hills 27. River Oaks 28. Saginaw 29. Sansom Park 30. Tarrant County Sheriff’s Ofc. 31. Watauga 32. Westover Hills 33. Westworth Village 34. White Settlement Police

35. Arlington Fire Dept.36. Careflite37. Ft. Worth Fire Dept.38. Irving Fire Department39. Medstar40. Tarrant County Fire Alarm41. White Settlement Fire Dept.

P

42. Arlington Police Dept. Backup43. Burleson Backup44. DFW Airport DPS Backup45. Fort Worth Fire Backup Fort Worth Police Backup Medstar Backup46. Grand Prairie EOC47. Irving Police/Fire Backup48. Regional Backup-South

B

S

Backup PSAPs

Secondary PSAPs

RESPONDERS | TARRANT COUNTY 9-1-1 DISTRICT | 2011 ANNUAL REPORT 1

2011 TARRANT COUNTY 9-1-1/NCTCOG SURVEY

RESPONDERS | TARRANT COUNTY 9-1-1 DISTRICT | 2011 ANNUAL REPORT2

We conducted our 2011 survey to update the findings from the 2009 survey and gain a better understanding of the public’s knowledge of using 9-1-1 services. As in 2009, some of the topics examined in the survey included:

General satisfaction with 9-1-1 services and satisfaction among those who have called 9-1-1 in the last few years.

Residents’ perceptions of the most important things to tell a 9-1-1 calltaker and whether calltakers would know their location when calling 9-1-1 from a home phone, cell phone, contacted by text message, etc.

Children’s awareness and use of 9-1-1 was also examined.

Awareness of any recent advertising or news stories about 9-1-1 and their main sources of local news and information.

2011 Survey Resident Awareness of 9-1-1 Services

Tarrant County 9-1-1 District and North Central Texas Council of Governments Region.

How would you rate your overall experience with 9-1-1 dispatch services?

Satisfaction with area safety services remained high.

68 59 56

68% of respondents who called 9-1-1 rated the experience as excellent. Up from 61% in 2009.

Excellent

Good

Only Fair

Poor

If you had to call 9-1-1, what would you say is the most important thing to tell the 9-1-1 calltaker?

Nature of emergency/reason why calling

Location/address

Phone number

Condition of person/situation

Other

Don’t Know

Over half said their location is the most important thing to tell a 9-1-1 calltaker.

Have you called 9-1-1 in the last 2 or 3 years?

One-third of respondents had called 9-1-1.

Yes

No

Not Sure


If you had to call 9-1-1, what would you say is the SECOND most important thing to tell the 9-1-1 calltaker?

Nature of emergency/reason why calling

Location/address

Phone number

Condition of person/situation

Other

Don’t Know

9-1-1 call takers know your location or address when you call 9-1-1 from a cell phone.

You can send a text message from a cell phone to 9-1-1 to report an emergency.

9-1-1 call takers know your location or address when you call 9-1-1 from a hotel or office building.

9-1-1 will be notified if you post an emergency on Facebook or Twitter.

Were you aware that by law, you can charge an old, inactive cell phone and use it to call 9-1-1 emergencyservices?

Would you agree or disagree that 9-1-1 call takers can call you back if you call 9-1-1 from an old, inactive cell phone?

Did you call 9-1-1 from your home phone, your cell phone, office phone or more than one phone?

Was your call answered quickly?

Did the 9-1-1 call taker understand your needs and obtain the necessary information?

Of Those Who Called 9-1-1

9-1-1 Call Awareness

Some residents do not know if 9-1-1 calltakers would know their location when calling from different phones or can be contacted by different methods.

Do you have your own cell phone?

91% owned their own cell phone.

Most said their emergency is the second most important thing to tell a 9-1-1 calltaker.

Yes

No

Home Phone

Cell Phone

Office Phone

Other

Not Sure

Yes

No

Not Sure

Yes

No

Not Sure

9-1-1 call takers know your location or address when you call 9-1-1 from your home phone.

Agree

Disagree

Not Sure

Agree

Disagree

Not Sure

Yes

No

Not Sure

Agree

Disagree

Not Sure

Agree

Disagree

Not Sure

Agree

Disagree

Not Sure

Agree

Disagree

Not Sure

4

Have you seen or heard any ads, either on TV, radio or billboards, about 9-1-1 emergency services in the last year?

Where did you see or hear the ads about 9-1-1 emergency services?

RESPONDERS | TARRANT COUNTY 9-1-1 DISTRICT | 2011 ANNUAL REPORT

Yes

No

Not Sure

TV

Newspaper

Radio

Internet

Billboards

Other

Don’t Know

Refused

Have you seen or heard any news stories, either positive or negative, about 9-1-1 services in the last year?

Yes

No

Not Sure

TV

Radio

Newspaper

Internet

Some of Each

Not Sure

When it comes to getting local news and information, which do you rely on most?

Of the these Internet sites, which two do you use most often?

Facebook

Foursquare

Linked In

My Space

Twitter

You Tube

None

Not Sure

9-1-1 Public Awareness

Children’s Knowledge of 9-1-1

Does your child or children know how to dial 9-1-1 and what information to give the call taker in an emergency?

Yes

No

Not Sure

Sometimes safety personnel visit the schools to talk to the children about using 9-1-1. Has your child ever brought home pencils, stickers or coloring books from school about 9-1-1?

Yes

No

Not Sure(If yes) How did your child learn how to use 9-1-1 and report the information to the call taker? Was it from a family member, at school, or at a church or community event, or somewhere else?

Family Member

School

Church/Community Event

Other (-1%)

Some of Each

Not Sure

Most parents continue to say their children know how to dial 9-1-1 and the information they should give calltakers.

TV continues to be the main source of information for residents.

5RESPONDERS | TARRANT COUNTY 9-1-1 DISTRICT | 2011 ANNUAL REPORT

On October 24, 2010, 16-year old Ryan Reed was a passenger in the SUV being driven by his grandfather Joe Posavitz. They were driving through Arlington, headed back to their Weatherford home when Mr. Posavitz experienced a massive heart attack…with the vehicle still in motion.

Using his cell phone…Ryan, who has Aspergers Syndrome, a form of autism, dialed 9-1-1. His call was answered by Arlington 9-1-1 Calltaker Angie Phillips. Angie quickly went to work to try to determine the location of Ryan and his grandfather.

He remained calm and on the line while following Angie’s directions until first responders arrived at the scene. Mr. Posavitz, who spent six-weeks in the hospital, credits Ryan for being alive today.

Ryan was previously honored for his lifesaving 9-1-1 call by Tarrant County 9-1-1 District and the Arlington Fire Department. In March, 2011 received recognition on the national level.

Ryan, along with Angie Phillips, the Arlington 9-1-1 calltaker that handled his call, received awards for their heroic teamwork from the Next Generation 9-1-1 Institute and the Congressional Next Generation 9-1-1 Caucus on Capitol Hill.

The two received a standing ovation from an audience of 500 that included lawmakers, FCC leaders, 9-1-1 administrators, and telecommunications executives at the eighth annual national 9-1-1 Honors Gala at the Ronald Reagan Center in Washington D.C. March 29, 2011.

The master of ceremonies for the evening was NFL great and Heisman Trophy Winner Tim Brown.

Ryan’s 9-1-1 call can be heard by going to www.tc911.org

6

2011 Kid HeroDontasha Robeson8-years oldForest Hill, Texas

Eight-year old Dontasha Robeson called 9-1-1 when her mother experienced a diabetic episode while making dinner.

7

On the evening of December 10, 2010, Dontasha and her mother were spending a quiet evening at home. Her mother was making dinner when Dontasha noticed her mom was having problems. While at the stove, her mom began to experience a diabetic episode.

Dontasha quickly called 9-1-1 for help. While on the phone with Forest Hill 9-1-1 dispatcher Windy Morehead, this pint size hero explained the problem and followed Ms. Morehead’s every instruction.

The eight-year old even tested and reported her Mom’s blood sugar levels to Ms. Morehead. At one point during the call Dontasha realized that the burners on the stove were still turned on and food was cooking. She told Ms. Morehead she didn’t know how to turn the stove off, but she quickly figured out how to turn off the burners. Dontasha remained on the line with Forest Hill 9-1-1 as she was instructed. When Ms. Morehead advised her the ambulance was outside, she unlocked the door and let the paramedics in to help her mother.

For her quick thinking and life-saving call, Dontasha was recognized as a 9-1-1 Kid Hero.

Dontasha’s 9-1-1 call can be heard by going to www.tc911.org.

8 RESPONDERS | TARRANT COUNTY 9-1-1 DISTRICT | 2011 ANNUAL REPORT

9-1-1 HERO - JOSPEH POPE

In 2011, the Tarrant County 9-1-1 family lost a friend with the passing of Joe Pope, the

emergency communications commander of Northeast Tarrant Communications Center

(Netcom). Joe suffered a heart attack on March 1, 2011 near his home.

Joe, 50, who formerly worked at Fort Worth Police Communications, was hired when Keller,

Southlake and Westlake formed a regional dispatch center. Colleyville joined the center in

2010, and the combined center was renamed Netcom.

He was one of the dispatchers on duty the night of the shootings at Wedgwood Baptist

Church in Fort Worth on Sept. 15, 1999.

Joe’s wife Pamela, a Fort Worth Police officer leaving behind his wife Pamela, three children

and two step-children who loved him dearly.

IN MEMORIUMJoseph Pope

1961 - 2011

“The next generation of 9-1-1 service, or NG9-1-1, is coming soon. This completely new digital network will deliver new services

and technologies that will expand our 9-1-1 horizon.”


Welcome to the annual report of the Tarrant County 9-1-1 Emergency Assistance District for fiscal year 2010. As in past years,

we have focused on investing time and resources in ways that are meaningful and beneficial to our customers. I am very

proud of our accomplishments and hope this report will demonstrate our commitment to excellence and responsive customer

service.

In order for our 9-1-1 system to keep pace, we have continued to modify our legacy analog network. At the same time, we

have monitored the development of technology to meet the demands of 9-1-1’s future. The next generation of 9-1-1 service,

or NG9-1-1, is coming soon. This completely new digital network will deliver new services and technologies that will expand

our 9-1-1 horizon. New tools will be available for call takers and field responders. We look forward to NG9-1-1 and the innovations

it will bring.

Another program initiated during 2010 was our PSAP Assistance Program. Under this program, a Public Safety Answer-

ing Point can apply for “grant style” funding for reimbursement of certain calltaker related expenses. Some of the more

popular requests were maintenance, remodeling, chairs and specialized training. Last fiscal year, almost one million dollars was

distributed. This program has been extended through at least calendar year 2011.

We value your partnership in serving the citizens of the Tarrant County 9-1-1 Emergency Assistance District and are committed to

supporting you. Your continued support is appreciated. Please do not hesitate to contact me if I may be of assistance or answer

any questions you might have.

Respectfully, Respectfully,

Larry Boyd Greg Petrey

Chairman, Board of Managers Executive Director

BOARD OF MANAGERS

Long-time Tarrant County 9-1-1 District board chairman, Jim Austin, retired from board service with the District after 13 ½ years. Appointed to the Board in 1997 by the Fort Worth City Council, he served as chairman since April 2005. Jim was a tireless supporter and advocate for the 9-1-1 district and its initiatives with a genuine interest in the work performed by the staff and a sincere concern for the citizens’ served by the agency.

Larry BoydChairmanCity of Irving AppointeeChief - Irving Police Dept.


Rick BrunsonTarrant County Commissioners’Court Appointee

Don CrowsenCity of Arlington AppointeeChief - Arlington Fire Dept.

Richard FregoeCity of Grand Prairie AppointeeDeputy Mayor ProTemCouncil Member District 4

Sam GreifCity of Fort Worth Appointee

Operations Battalion ChiefFort Worth Fire Dept.

Krystal JamesTitle Description 1Title Description2

Harry JeffriesMayors’ Council Appointee

Mayor - City of Watauga

Enterprise Support Services Manager - Tarrant County

Board Chariman, Jim Austin, retires.

Retiring Tarrant County 9-1-1 District board chairman, Jim Austin & new chairman Chief Larry Boyd.

DISTRICT STAFF


Richard AtkinsAssistant DirectorAdministration & Regulatory

Bill Horne, ENPDatabase Manager

Warren AustinGeographic Information Systems Analyst

Mandy ChanthapanyaAdministrative Assistant

Monte CockrumNetwork Support Specialist

Kevin KleckTechnical OperationsManager

Greg Petrey, ENPExecutive Director

Gracie MartinezDatabase Coordinator

Wanda McCarleyOperations Group Manager

Melinda OliverChief Fiscal Officer

Phillip RohrboughGeographic InformationSystems Analyst

Yui Skulpoonkitti, GISPManager of GeographicInformation Systems

Gary RossGIS/GPS Specialist

Yvonne Serl, ENPPSAP Support Specialist

Alisa SimmonsManager of Public Marketing

NG911 has been in our vocabulary and on our minds for several years now. Standards have been under development, technical discussions have been taking place, long range planning has been on the drawing board, and best practices have been formulating in the professional circles.

While there is much to be done on the NG9-1-1 front lines, our Operation Group has worked this past year to learn, share, develop, plan and prepare. With what we know today we can add depth to our knowledge of NG9-1-1 and enhance our vision of how it may apply to Tarrant County 9-1-1 District PSAPs and jurisdictions.

With assistance from our Technical Operations Advisory Committee we have looked at feature functionality resembling NG9-1-1 which is currently available in the vendor community. Our TOAC has had opportunity to think through the complexities of many of these offerings and consider how similar functionality would actuality work within their service areas.

Our Technical Team has had the opportunity to work with our new IP network. Testing and monitoring have become realities. We have more data to exchange with others who are working on similar projects.

We’ve begun to think about policies, security, and operational issues. A representative advisory group from our member jurisdictions has been working with staff to explore governance, security, policy, roles, change management and cyber issues.

Through the year we’ve pursued early preparatory efforts for participation in the Commission on State Emergency Communications’ (CSEC’s) First office Application project. We’ve learned a great deal and this project has caused us to think in real terms about how we may actually

apply some aspects of NG9-1-1 we’ve only seen on paper to this point. We’ve also been busy preparing the selected PSAPs that will be participating in that project.

Our GIS Department has been deeply involved both with our own development and with the CSEC’s EGDMS effort. Aspects of call routing and location verification are beginning to take shape and the path forward is becoming much clearer. A very important part of NG9-1-1 is the role of GIS in the basic routing and verification functions necessary for the delivery of 9-1-1 calls and data. This is a profound mind-shift which will impact many of our processes and procedures.

Training has taken on a dual role. Not only must we meet the requirements of today’s 9-1-1 environment, but we must also prepare to meet tomorrow’s. A goal for our training effort is to introduce new training issues precipitated by NG9-1-1 and, at the same time, to obtain feedback on pivotal issues that impact the member and user community.

All in all it has been a busy year with lots of challenges on the NG9-1-1 front. It has also been a very meaningful year. The vision of NG9-1-1 is becoming clearer and is taking on dimension. From a flat image to 3D we are looking at issues from a position of prospective. In partnership with our member jurisdictions, we are moving into a better place for planning and decision making.


NG9-1-1 Bringing Depth to the Vision

Wanda McCarleyOperations Group Manager

“We have looked at feature functionality resembling NG9-1-1 which is currently available in the vendor community.”


As we move to Next Generation 9-1-1 (NG9-1-1), the GIS data plays a crucial role in the Emergency Call Routing Function/Location Validation Function (ECRF/LVF) within an Emergency Services Internet Protocol Network (ESInet). Using the map data, the emergency caller’s location is pre-validated in LVF and then with ECRF, the valid location is routed to the appropriate Public Safety Answering Point (PSAP). Therefore, preparing the GIS data for NG9-1-1, we need to ensure that the quality of the GIS database should include accuracy, timeliness, completeness and consistency.

Our GIS staff has been developing and maintaining the required GIS data layers for NG9-1-1, such as road centerlines, address points,

emergency boundaries and jurisdictional boundaries. The data maintenance plans, workflow process and quality control (QC)

are implemented during the process. The synchronization of GIS data, MSAG and ALI databases are performed to ensure

the GIS mapping is as accurate as possible, which assists in accurately determining the location of the emergency calls. The data integrity is also checked and maintained.

To support regional data sharing with other agencies or entities, the GIS data standards and guidelines, such as GIS

database design standards and addressing standards, were also applied. In order to combine seamless GIS dataset for

use in regional or statewide ESInet, coordination and work with surrounding jurisdictions were needed to ensure that boundary

maps, road names and addresses had no gaps or overlaps.

TC9-1-1 GIS has been participating in the Enterprise Geospatial Database Management System (EGDMS) project, with the Commission

on State Emergency Communications (CSEC). The EGDMS will be em-ployed for the integration and provisioning of 9-1-1 geospatial data to

NG9-1-1 emergency call routing functional components in the ESInet.

The 2011 digital orthos and Pictometry were also updated to our GIS system. The GIS software, ArcGIS 10.0 including patches and service

packs, were installed for our desktops and servers. Additionally, the RDBMS software, which stores our GIS data, was updated to MS SQL Server 2008.

Yui Skulpoonkitti, GISPManager of Geographic

Information Systems

2001 Graphic Information Systems (GIS) Annual Report

“Our GIS staff has been developing and maintaining the required GIS data layers for NG9-1-1, such as road centerlines, address points, emergency boundaries and jurisdictional boundaries.”


In 2011 Tarrant County 9-1-1 continued the extensive wireless testing program that was started in 2005. The data gathered from this testing program placed Tarrant County 9-1-1 on the leading edge of 9-1-1 agencies in the nation in gathering first hand data about wireless calls inside their territory. The fact that the per cent of wireless calls has grown to over 80% emphasizes the need for current and accurate information on the location of wireless callers.

The primary objective of the testing program is to gain first hand knowledge about each of the 6 major wireless networks in order to better train the call takers how to handle wireless calls. Another objective of this Phase 2 testing is to determine if the wireless carriers are continuing to meet the FCC mandate for accuracy.

The testing program involves test calls from each of the 6 major wireless network’s phones. There are over 300 test sites throughout the Tarrant County 9-1-1 District service area.

The data gathered during the testing program allowed the wireless training for the 9-1-1 call takers to be updated and greatly simplified. The training for the call takers is now based on results that are unique to Tarrant County 9-1-1. The wireless training now is based on the Where’s WALDO puzzle. WALDO goes to a PSAP and makes a test call from an intersection. The call taker uses the training to locate WALDO on the map and tell WALDO the actual intersection.

Voice Over Internet Protocol (VoIP) Call Testing

In 2011 Tarrant County 9-1-1 continued to test VoIP telephone service. There are now 5 working VoIP telephone lines that are used to generate 9-1-1 calls. The primary objective of the testing is to gather first hand knowledge about VoIP in order to better train the call takers how to handle VoIP calls.

WIRELESS PHASE II CALL TESTING

WirelineCalls

WirelessCalls

Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Average


Because Super Bowl XLV and the events and festivities surrounding the big game brought in hundreds of thousands of visitors to a variety of venues spread throughout the North Texas Region, the planning process included significant efforts to ensure public safety.

Two members of the Tarrant County 9-1-1 District Board of Managers were a part of the Regional Public Safety Planning Committee. Larry Boyd, Irving Police Chief and Don Crowson, Arlington Fire Chief and co-chair of the committee collaborated with leadership from other north Texas fire and police departments, state public safety agencies in addition to the FBI ATF and ICE. They planned for traffic, large crowds attending events, and the potential for criminal activity targeting Super Bowl visitors and local residents.

Alisa Simmons, the district’s public marketing manager/public information officer was a member of the public safety Communications Action Team and was one of 20 local, state and federal PIOs that worked in the Joint Information Center (JIC), which was tasked with media relations for the Super Bowl.

PUBLIC AWARENESS - SUPERBOWL XLV

On Sunday, February 6, 2011, all eyes were on North Texas for Super Bowl XLV at Cowboys Stadium in Arlington.

February – SUPER BOWL


PUBLIC AWARENESS - MEDIA

Public Awareness Campaign

The district’s outreach efforts included advertising aimed at millions of citizens in Tarrant County and north Texas. The campaign featured the slogan, “9-1-1 Needs To Know Where To Go” on billboards and a 30-second television spot which encouraged citizens to be prepared to give the 9-1-1 calltaker the location or address of the emergency.

The 9-1-1 message was delivered using a variety of platforms including TV, Cable, Radio, Cinema and Billboard, as well as news coverage of 9-1-1 education and awareness activities during April and September 2011.Back to School with Radio Disney

The Tarrant County 9-1-1 District partnered with Radio Disney for the radio station’s Back-to-School event at Irving Mall on August 20, 2011. It was an afternoon of non-stop activity and 9-1-1 education geared toward children and parents that took a break from school shopping to stop by the live remote.

Led by Irving 9-1-1 dispatcher and public education pro Shantelle Oliver, Cell Phone Sally, Red E. Fox and Radio Disney air personalities taught youngsters about 9-1-1 in a fun and interactive way.

Just in time for back-to-school, Oliver gave presentations teaching children the difference between an emergency situation and a non-emergency situation, demonstrating how to call 9-1-1 from a cell phone (push the green/send button) and the importance of knowing their parent’s address and phone number.

Radio Disney’s programming is geared to children 3-12 year olds and their parents.

April 2011 Public Awareness Campaign

The April 2011 National 9-1-1 Education Month public awareness campaign included components aimed at heightening public awareness about the 9-1-1 system. The public service announcements ran on broadcast and cable television, minority radio, cinema and billboard advertis-ing, reaching millions of people.

• Television and Cable TV - reached 40% - 2 million viewers- of all Adults 18+. There was also a 10- minute feature segment aired on 5 Talk Street, hosted by Scott Murray.• Billboards - reached 16.5 million Adults 18+ in Tarrant County for the duration of the campaign.• Minority Radio - More than 800 9-1-1 public service announcements aired on Dallas/Fort Worth radio stations with programming geared toward Hispanics, Vietnamese & African-Americans. Live news interviews aired on Radio Saigon, and Spanish stations. • Cinema – 41 Theaters, 545 screens, 58,860 spots, 1.7 million total attendance

September 2011 Public Awareness Campaign

• Television and Cable TV - reached 52% - 2.6 million viewers- of all Adults 18+.• Billboards - reached 34 million Adults 18+ in Tarrant County starting in September.

Radio Disney Pic - this page

Need Pic or two for this article


PUBLIC AWARENESS REPORT

The Tarrant County 9-1-1 District maintained its commitment to providing 9-1-1 public education to citizens countywide.

The agency’s relationships with individual 9-1-1 communications centers throughout the county ensured that our combined efforts heightened awareness about the 9-1-1 system and how it operates here in Tarrant County in general and specifically in each city. The district also maintained it’s partnerships with area fire departments, police departments and EMS providers to disseminate the 9-1-1 message.

During FY11 the district distributed 9-1-1 educational materials to 9-1-1 communications centers, police, fire and EMS agencies. These educational materials and curriculum were utilized to educate school children, teens, adults and senior citizens. The district provided materials or participated in health and safety fairs at churches, libraries, hospitals and other venues. The agency support-ed the efforts of area fire departments during Fire Safety Education Month in October, in addition to the crime prevention efforts of National Night Out events, Citizen Police Academies and Citizen Fire Academies offered by many police and fire departments.

National 9-1-1 Education Month

During the month of April 2011, the Tarrant County 9-1-1 District joined the nationwide efforts of the emergency communications industry in observing National 9-1-1 Education Month locally.

The United States Senate and the U.S. House of Representatives each have resolutions designating the month of April as National 9-1-1 Education Month. The resolutions urge government officials, school administrators, caregivers, businesses and families to observe the month with appropriate 9-1-1 educational training, ceremonies, events and activities.

AFIDAVIT


STATEMENT OF NET ASSETS & GOVERNMENT FUND BALANCE SHEET


Statementof

General Adjustments NetAssets

ASSETSCashandinvestments $19,937,179 $- $19,937,179Servicefeesreceivables 759,845 - 759,845Netpensionasset - 763,411 763,411Nondepreciablecapitalassets - 1,264,681 1,264,681Depreciablecapitalassets,net - 6,141,267 6,141,267Totalassets 20,697,024 8,169,359 28,866,383

LIABILITIESAccountspayable 355,592 - 355,592Long-termliabilities: - -Duewithinoneyear - 60,005 60,005Dueinmorethanoneyear - 240,019 240,019Totalliabilities 355,592 300,024 655,616

FUND BALANCE/NET ASSETSFundbalance:Unassigned 20,341,432 (20,341,432) -Totalfundbalance 20,341,432 (20,341,432) -

Totalliabilitiesandfundbalance $20,697,024

Netassets:Investedincapitalassets 7,405,948 7,405,948Unrestricted 20,804,819 20,804,819

Totalnetassets $28,210,767 $28,210,767

September30,2011

STATEMENT OF ACTIVITIES & GOVERNMENT FUND REVENUES,EXPENDITURES & CHANGES IN FUND BALANCE


Statement General Adjustments ofActivities

Expenditures/expenses:911services:9-1-1servicefees $6,263,592 $- $6,263,592Personnel 2,256,690 (532,205) 1,724,485Leaseandcontractualservices 3,277,810 - 3,277,810Suppliesandmaterials 46,137 - 46,137Otherfeesandservices 405,416 - 405,416Other 319,285 - 319,285Depreciation - 1,015,805 1,015,805Total9-1-1services 12,568,930 483,600 13,052,530

Capitaloutlay 3,959,646 (3,959,646) -Totalexpenditures/expenses 16,528,576 (3,476,046) 13,052,530

Programrevenues:Chargesforservices-9-1-1servicefees 13,763,541 - 13,763,541

Netprogramrevenues (2,765,035) 3,476,046 711,011

Generalrevenues:Interestincome 61,144 - 61,144Totalgeneralrevenues 61,144 - 61,144

Excessofrevenuesoverexpenditures (2,703,891) 2,703,891

Changeinnetassets 772,155 772,155

Fundbalance/netassets:Beginning 23,045,323 5,126,221 28,171,544

Priorperiodadjustment - (732,932) (732,932)

Ending $20,341,432 $7,869,335 $28,210,767

FortheyearendingSeptember30,2011

STATEMENT OF REVENUES, EXPENDITURES & CHANGESIN FUND BALANCE - BUDGET & ACTUAL


Legal Representation:Taylor, Olson, Adkins, Sralla, & Elam, L.L.P.

Actual Positive

Original Final Amounts (Negative)

REVENUES

Servicefees $12,031,301 $12,031,301 $13,763,541 $1,732,240

Interestincome 40,200 40,200 61,144 20,944

Totalrevenues 12,071,501 12,071,501 13,824,685 1,753,184

EXPENDITURES

9-1-1servicefees 11,137,500 11,137,500 10,223,238 914,262

Personnel 2,272,837 2,272,837 2,256,690 16,147

Leaseandcontractualservices 2,793,523 2,793,523 3,277,810 (484,287)

Suppliesandmaterials 53,850 53,850 46,137 7,713

Otherfeesandservices 425,230 425,230 405,416 19,814

Other 995,103 995,103 319,285 675,818

Totalexpenditures 17,678,043 17,678,043 16,528,576 1,149,467

EXCESS (DEFICIENCY) OF REVENUESOVER (UNDER) EXPENDITURES

(5,606,542) (5,606,542) (2,703,891) 2,902,651

FUND BALANCE, BEGINNING 23,045,323 23,045,323 23,045,323 -

FUND BALANCE, ENDING $17,438,781 $17,438,781 $20,341,432 $2,902,651

BudgetedAmounts

VariancewithFinalBudget

GENERALFUNDFortheyearendingSeptember30,2011

Tarrant County 9-1-1 Annual Report 2011

Documents

Transcript of Tarrant County 9-1-1 Annual Report 2011