Taranjeet SinghPhone No.: 9225623593/8237005190/9412050062E-Mail: t.kalair@gmail.com

Seeking a challenging position in a professional organization, where I can do visible contributions for the organizational and self-growth by utilizing my skills and abilities while being resourceful and innovative.

Profile Summary

A qualified professional with over 7 years of experience & working as a Project Manager in Telecommunications.

ITIL V3 Foundation Certified.

Proven track record in Service Transition Management, Change Management,Invertory Management, Leased Line Rec-onciliation, Audit compliance (TL9000,ISMS 27001:2005) & Process modelling as per eTOM .

Handled tools such as Amdocs Crammer OSS (inventory management),IBM TIVOLI(Vendor Password & Change re-quest management), ORACLE CRM(Leased Line Disconnection),TSRM(Trouble Ticket Management),Net cool (Multi-Vendor Alarm integration),CYGNET (Multi-vendor Circuit stitching )etc.

Proficient in optimizing the transmission network.

Track record in end-to-end project planning,

Expertise in reducing downtime, enhancing operational effectiveness of equipment and handling technicians, engi-neers on complex faults remotely, Service management, Change management & Service Delivery within the prescribed SLA.

Hands-on experience in spearheading a wide of activities such as installation, commissioning and operations & main-tenance of Transmission equipment’s

Core Competencies

Incorporating & handling new processes for efficient End to End delivery of the products/services to clients

Overseeing the Feasibility, Service Delivery, Assurance & Change management with respect to new services in the pipeline for the organization.

Planning & coordinating with various stakeholders & vendors to ensure smooth transaction of customer (enterprise & carrier) services.

Acting as single point of contact for escalation/coordination with the relevant teams at corporate, enterprise, Net-work, field level etc. & ensuring smooth flow of communication among them.

Taking in account the feedbacks & concerns being flagged by the relevant stakeholders & imbibing the same in the new transitions processes.

Conserving & apprising the central repository with the changes, risks, details pertaining to various transitions in the project.

Active participation in Project meetings.

Adhering to relevant escalation process to highlight any delayed issues.

Monitoring the project to ensure timely closure of any issues & updating the relevant stakeholders for the same.

Reviewing the outcome of Transition processes to determine any corrective actions that could be taken to improve timely delivery.

Work Experience

Since 8th Dec2014 till date

Infosys Limited.

Joined as a Technology Lead.

Working as a Transition Project Manager for AT&T account & overseeing CSC transition (employees, equipments, trainings etc.) to AT&T

Responsible for End to End Project delivery as per defined scope and within agreed timelines.

Review project scope details or gather additional requirements from client.

Plan and execute project activities along with project team.

Perform risk and impact analysis for the project and ensure proper mitigation plan.

Manage Stakeholders expectations and work along with them to ensure smooth project delivery.

Vendor management to ensure timely execution of project work and per defined timeline and quality requirement.

Ensure SLA Adherence for timely delivery of new services to TTSL clients across Pan India Level.

Coordinating with the CAB for Change Request Approval & keeping the relevant stake holders updated on the same. Taking Ownership of the changes requests.

Reviewing, Analyzing, Allocating & scheduling the resources for the necessary Change Request.

Plan and execute approved changes and perform UAT along with client.

Publish final change results and update required project documents

Responsible for managing project team.

Perform Project closure activities along with team and client and attain final signoff.

Since 16September2014 to 05Dec2014

Tata Communications Transformation Services Limited

Transferred to TCTSL (as a part of TATA internal transfer)as a Manager & responsible for handling PAN INDIA NLD Project for TTSL support ,Spearheading Service Delivery ,Transition Management &Change Mangementoperations of TTSL in TCTSL at Pune NOC.

Since 23July 2007 to 15September2014

Tata Teleservices Ltd.

Joined in Shimla, HP as Transmission Engineer, OMC(Graduate Engineering Trainee)

Transferred as Service Delivery/Service Transition Lead (Deputy Manager), Pune NOC (Leading a team of 10 Engineers working in Service Transition, Service Delivery& Change Management Department for TTSL)

Service Delivery/Service Assurance:-- Ensuring end-to-end loop testing for signaling and voice circuits before connectivity with other operators and ensur-

ing quality of the network

Liaising with BSNL & Private Operators for POI, proper functioning of the SDH equipments at POI Locations and Loop-break Test to check the Electrical Ports of Mux

MW planning, designing, working on NEC microwave NMS & Audit for Alcatel mux NMS

Overseeing Bandwidth Provisioning, Ring Closure, 3-way ATER protection to all BSCs, RNC’s with end to end loop-break testing for CIC confirmation from MGW for Tata DOCOMO 2G and 3G Rollout

Configuring Alcatel 1353 NM and 1354 RM for alarm monitoring and improving health of network

Supervising, Topology creation/deletion ,node creating, network upgrading on Alcatel Transmission System (STM-1, STM-4 & STM-16, STM-64)

Ensuring Provisioning, Rerouting & Trouble shooting of circuits of various bandwidths like E1, E3 & STM-1, STM-4, and Ethernet over SDH (Point to Point P2P, P2M Point to Multipoint, L2 Multicast) etc.

Ensuring proper Synchronisation in the network, overseeing the necessary Software & hardware upgrades in the net-work, ring splitting, restructuring, bandwidth upgrades & providing the necessary L2/L3 support to the teams for the same.

Ensuring the necessary support in laying down the various processes for effective NOC operations, ensuring 100% compliance & mentoring the teams about the same.

Handling Audits (TL9000,ISO 27001:2005,BS25999)

Coordinating with Enterprise & Revenue Assurance teams to close any loop holes in revenue leakage to TTSL by carry-ing out the necessary leased line & bandwidth reconciliation periodically.

Providing Wire line Solutions depending upon the customer’s requirement (Ethernet, MPLS, ILL, NPLC, DLC based etc).

Coordinating with various vendors & ensuring quick restoration of services by acting as effecting coordinator between them & the NOC team.

Responsible for taking all the necessary backups for Transmission & RAN elements

Projects handled:--

Transition of Service Delivery, Feasibility, Assurance processes for TTSL Pan India operations from decentralized to a Centralized NOC.

Transition of the processes for Change management request through Amdocs Crammer OSS tool. Supervised the loading of New DWDM, SDH, ASON equipment’s in Amdocs Crammer OSS inventory & coordinating the same with Network team for necessary update in the Network itself.

Transition of New products of vendors from planning to field deployment.

Transition of process for effective handling of various flavors (PRI, ILL,DLC,NPLC,MPLS) of Services being offered to client.

E2E tracking of major clients such as DEN, HATHWAY, VERSATILE using TTSL network for L2 multicast requirements.

Certifications

ITIL V3 FOUNDATION Certified

Infosys A grade certified in Problem Management & Change Management.

ISMS 27001:2005 Internal Auditor

Accomplishments

Received Being awarded as the star performer in TTSL –HP during my tenure as a Graduate Engineer Trainee in the year 2008.

Recognised as the best employee in TTSL –HP for the year 2009-2010.

Being recognized with the Spot Light award for my contributions during MNP testing in TTSL-HP in the year 2010.

Recognised for effective handling of NOC operations at TCL Pune.

Pivotal in providing at least 48 hours loop stability on:o E1/Ethernet tester before handover any provisioned circuit to customero E1 tester before integrating every CDMA/GSM sites

Distinction of working on:o Alcatel Transmission Systemo NEC Products(SDH and PDH) and their NMSo ZTE RAN BSC & BTS

Successfully administered & configured TX Network for CDMA, 2G, 3G, BSC, MSC, MPLS, Ethernet and Media Gateway Implemented SYNC in Backbone and Access Network using SSU Efficiently handled all transmission operations & equipments Instrumental in providing remote support to all transmission functions, etc.

Played a key role in searching POIs terminated and converted them to optical Done the feasibility, provisioning & trouble shooting of L2 multicasts circuits in multivendor (ALCATEL-LUCENT, ECI)

environment for TTSL in Rajasthan, Delhi, and Haryana circles for customers such as DEN, HATHWAY & VERSATILE.

Pivotal in using tools and applications like:--- Amdocs OSS 8 CRAMER, IBM TIVOLI, ORACLE CRM, TSRM, Net cool ,Cygnet etc.

Acterna E1 Tester

Power Meter

Laser Source (Fiber Testing Tool)

EXFO FTB-200 tester

Professional Trainings

Alcatel FOTS 1660,1662,1642 training at Alcatel Lucent University, Gurgaon

O&M of Alcatel 1353NM and 1354RM Alcatel Lucent University, Gurgaon

NEC PNMSJ at TTSL Chandigarh

Amdocs OSS 8 CRAMER at TCL Dighi,Pune

ZTE RAN (BSC+BTS) at ZTE university Bangalore

ISO 27001:2005 Security training at TTSL Noida

Business Continuity Management System (BS25999) at TTSL Chandigarh

IP & sub netting at TTSL Noida

MPLS at TTSL Noida

Leadership fundamentals at TTSL Chandigarh

Education

2007 B.Tech, (ECE) from Dehradun Institute of Technology affiliated to UP Tech university & secured 70% marks

Personal Details

Date of Birth: 01 February 1985Languages Known: English, Hindi & PunjabiAddress: 39/6, Dharampur, Dehradun, Uttrakhand, India-248001Father’s Name: Gurbachan Singh