Tara Yeager Computer Literacy April 29, 2009. Pharmacists: Distribute drugs Advise patients as well...
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Transcript of Tara Yeager Computer Literacy April 29, 2009. Pharmacists: Distribute drugs Advise patients as well...
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Technology in Pharmacy
Tara Yeager
Computer Literacy
April 29, 2009
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What Pharmacists Do…Pharmacists:
• Distribute drugs
• Advise patients as well as health care professionals
• Monitor progress
• Compound medications
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Why Technology isNeeded in Pharmacies• Pharmacy Informatics
• Enhance the work output
• Deliver information at point of care
• Immediately review clinical information
• Support provision of care
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The Dispensing Process
• Inputs Receiving the Rx
• Throughputs Processing the Rx
• Outputs Delivery and counseling
OutputsOutputs
InputsInputs
Through Puts
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Inputs: Receiving the Rx• Internet refills
• Integrated Voice Response (IVR)
• e-Prescribing (CPOE)
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Internet Refills• Securely request prescription through
pharmacy's website• Verifies prescription availability automatically• In order to refill online, you will need:
Name Phone Number E-mail Address Prescription Number Store Address
• Have choice of how to get prescription
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Integrated Voice Response
(IVR)• Computers detect voice and keypad inputs
• Manage information
• Respond to questions in their language
• Information is recorded
• Information logged in
• Drug supply management
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E-Prescribing (CPOE)• Computerized Physician Order
Entry
• Usually used in hospitals
• Communicated over computer network
• Decreases delay
• Reduces errors
• Either point-of-care or off-site
• Error checking
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Through-Puts: Processing the Rx
• Automated dispensing technology
• High speed Internet claims services
• Workflow system
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Automated Dispensing Technology
• Automates medication dispensing
• Inventory control
• Reduces dispensing and restocking errors
• Increases productivity
• MedCarousel & Pixus
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High Speed Internet Claims Services
• NDC & DataStat
• Commercial databases
• Screen for information on drug
• Each drug is identified
• Also deals with billing issues
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Workflow Systems• Paperless Pharmacy Software
• Not “all-or-none” process
• Workflow software includes: Pharmacy document management software Electronic prescription software Electronic order entry software Electronic medical records
• There are also other items, such as: Bar codes Browser based Fax Servers Document imaging
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Outputs: Delivery & Counseling
• Rx tracking from a receipt
• POS systems
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Electronic Rx Tracking• PDMP
• Prescription information must be electronic
• Allows investigators to get information from multiple pharmacies
• Identify illegal activity
• Patient specific
• Manage patient care
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POS Systems
• Point of Sale
• Increase efficiency
• Improve operations
• Reduce out-of-stock situations
• Advanced and reliable
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Effects of Technology
0 1 2 3 4 5
GeneralSatisfaction
DURProblems
WorkflowDisruptions
ProcessingSpeed
TechRPh
• The orange represents the e-Prescribing
5=Much Better, 4=Somewhat Better, 3=About Same, 2=Somewhat Worse,
1=Much Worse
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Compared to Non-Electronic Prescriptions.. • With e-Prescribing:
o New prescriptions require about 26.6% less staff time for completion
o Renewed prescriptions require about 10.2% less staff time
o Total labor costs were reduced by about 15.8% for new prescriptions and about 6.1% for renewed prescriptions.
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Problems• Don’t use to full capacity
• Not patient or committed enough
• Never use benefits
• Integrate computers into curriculum
• Need to use all that is available
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References
http://www.mckesson.com/static_files/McKesson.com/MPT/Documents/MAIFiles/MedCarouselSellSheet.pdf
http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=2517975
http://www.mckesson.com/en_us/McKesson.com/For%2BPharmacies/Outpatient/Pharmacy%2BManagement%2BSoftware%2Band%2BServices/Point-of-Sale%2Bfor%2BPharmacy%2BRx.html