Tanya Nicole Smith30A Hornes Road, Eastern Passage NS B3G1A5

PHONE: 902–209-0310 EMAIL : tanya.smith819yahoo.ca

PROFESSIONAL VALUES I am a highly motivated customer service representative with over 16 years experience. I am a excellent team player and also work well independently. I have achieved a successful sales record. Higher than 85% customer satisfaction rate . I am open to new work environment and am adaptable. I know I would be an asset due to my passion for customer service. I am flexible, organized have experience with critical thinking. ___________________________________________________________________________

EXPERIENCECUSTOMER SERVICE REPRESENTATIVE ADMIRAL CAR INSURANCE, HALIFAX NS 2012-2013 • Assisting customers in regards to their car insurance in the UK. • Resolving renewal concerns. • Building a friendly environment for the policy holders. • Processing their payments. • Determining policy holder needs. • Organized work events. • Resolving conflicts. • Accountability • Creating a trust with customer • Maintains a high sale average

FRONT DESK AGENT COSTAL INNS, DARTMOUTH NS 2011-2012 • Assisting guests with making reservations. • Taking reservations via phone, internet or in person. • Dealing with large amounts of money. • Balancing shifts. • Being able to provide guests with local attractions and directions. • Coordinating with different hotels

CUSTOMER SERVICE REPRESENTATIVE ONLINE SUPPORT, DARTMOUTH NS 2008-2011 • Build a friendly rapport with inbound Rogers customers. • Technical assistance in regards to home phone cable and internet. • Working both independently and as part of a team. • Increase sales of multiple Rogers products by interpreting and meeting the customer’s needs.

Maintain above average statistics for quality, sales, average handle time, after call waiting and attendance.

• Working in various call centre environments I had to work very flexible hours.

CASHIER SUPERVISOR SHOPPERS DRUG MART, CALGARY AB 2007-2008 • Key holder. • Responsible for store opening and closing duties. • Supervision of cashiers and floor attendants. • Economic and financial delegating duties, addressing customer concerns and auditing. • Scheduling

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OTHER VALUABLE EXPERIENCEGOODLIFE FITNESSDartmouth, Nova Scotia 2016-current • Child minding • Communication skills • Leadership skills • Multitasking • Creativity • Motivational skills • Time management • Organizational skills

THE LIONS CLUBDARTMOUTH, NOVA SCOTIA 2014-current• Volunteer Based. • Assisting the elderly. • Managing money. • Facilitating with bingo.

GOLDEN AGE CLUB CALGARY, ALBERTA 2012-2013 • Volunteer Based. • Working with the elderly. • Preparing the club for events. • Coordinator for Bingo • Teaching the practice of meditation. • Facilitating the monthly dances.

VETERINARIAN ASSISTANT EASTERN PASSAGE VETERINARY HOSPITAL, EASTERN PASSAGE NS 1999-2001 • Volunteer based. • Public relations. • Booking appointments. • Receptionist duties. • Checking the animals in a timely and efficient manner. • Assisting in appointments. • Presenting compassion for animals and owners.

• Maintained the front desk in a tidy manner to facilitate in customer service

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EDUCATIONMaritime Business College 2002 Veterinary Assistant

Atlantic Flight Attendant Academy 2010 Flight Attendant