Talent Management in Country Inn & Suites

8/9/2019 Talent Management in Country Inn & Suites

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TALENT MANAGEMENT IN

COUNTRY INN & SUITES

SUBMITTED TO:-

Sanyukta Jolly

SUBMITTED BY:-

Anchal Sood

Bhumika GandhiDeepak Jain

Ojasvini Sharma

Paromita Majumdar

Pratik Patel

Rituparna Mukherjee


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TALENT MANAGEMENT


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WHAT IS TALENT MANAGEMENT?

Talent management refers to the process of developing

and integrating new workers, developing and retaining current

workers, and attracting highly skilled workers to work for a

company. The process of attracting and retaining profitable

employees, as it is increasingly more competitive between

firms and of strategic importance, has come to be known as

the war of Talent."


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THE ELEMENTS


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OUTLINE

BACKGROUND

IDENTIFYING TALENT

RECRUITING/SELECTING TALENT

DEVELOPING TALENT

RETAINING TALENT

RECOMMENDATIONS

CONCLUSION


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COUNTRY INN & SUITES(be our guest)


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BACKGROUND

Industry HOSPITALITY

Founded - 1938

Headquarters - PLYMOUTH, MINNESOTA, USA

Products - Hotel, Restaurant and Travel services

Employees-About 1,50,000

Country Inn & Suites by Carlson is a highly successful

international lodging chain

Locations - Over 380 worldwide, inIndia(Ahmedabad,Bangaluru,Kolkata,Chandigarh,Chennai,Del

hi,Hyderabad,,Mumbai,Pune,Jaipur)

Location Visited - GURGAON


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COUNTRY INN & SUITESA warm welcome is only the beginning

Located on the National Highway No. 8, just 10 kilometres

from the DelhiAirport, this hotel in Gurgaon, India offers

contemporary facilities and world class service. With warmhospitality and unbeatable amenities like complimentary

breakfast, one way airport transfer, a pool and free high-speed

internet, the Country Inn & Suites Gurgaon, India hotel is ideal

for business and leisure travellers. The hotels outstanding

accomodations ensure every guest has a pleasant stay.


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IDENTIFYING THE TALENT

Identifying the right kind of people, at the right time for theright kind of job.

Nothing is as important as identifying, training, and holding

onto talented people

- Jack Welch


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RECRUITING/SELECTING TALENT

Recruitment/Selection through Referrals.

Through various employment agencies.

Own account in Naukri.com.


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DEVELOPMENT OF TALENT INCOUNTRY INN &SUITES

Induction training at the time of joining to give an overview of

the basics in the employees job description.

Training at regular intervals to update the employees on any

new practice in the organization.

On the job training is provided to the employees in various

departments by their incharge or supervisors which is an

ongoing process.


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RETENTION OF TALENT

Carrier and Development WorkLife Balance

Work Environment Reward and Recognition


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QUESTIONS TO HR OF COUNTRYINN & SUITES

Q1. What kind of procedure is followed while recruiting andselecting people in the organization?

Ans: The HR Department at Country Inn & Suites goes about the

recruitment and selection process through employee referrals andvarious employment agencies. They also have an account inNaukri.com to search for potential candidates.

Q2. What methods do you follow to train our employees?

Ans: The employees are given induction training where they areinstructed about the basics of their job description. They are alsotrained at regular intervals to keep them updated with any new

practice in the organization. The first few months, the employeelearns on an On-The-Job training where he works with acolleague or a mentor.


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QUESTIONS CONTD.

Q3. Do you think that training is an on going process?

Ans:At Country Inn & Suites training is conducted at very

regular intervals.

Q4. What are things taken into consideration while training your

employees?

Ans: Job Description & Requirements.

Performance of the employee.

Q5. How often do you appraise your employs?

Ans:At Country Inn & Suites employees are appraised annually.


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QUESTIONS CONTD.

Q6. On what criteria do you do your compensation planning for

the employees?

Ans: The compensation for the employees are planned on the

following criteria:a) Presentability

b) Profitability

c) Qualification

d) Communication Skills

e) Market Scenario

f) Experience of employees

g) Rate provided by competitors


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QUESTIONS CONTD.

Q7. What kind of benefits do you provide to your employees?

Ans: Monetary: Salary & Bonus once a year

Non-Monetary: Food Facility, Sports, 25 leave/year

Q8. Do you think managing talent needs a lot of strategy management?Ans: Yes, it does as manpower is the most important resource in anyorganization and managing their talent in a proper way requires a lot ofstrategy management.

Q9. Do you think retention of talent is a difficult task in today'scompetitive business scenario?

Ans: Yes, it definitely is. Organizations need to be constantly makingdifferent strategies and manage talent efficiently to retain them.


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QUESTIONS CONTD..

Q10. How do you resolve problems of your employees?

Ans: The HR here believes in conducting one-to-one discussions

to analyse the problems and suggesting a solution. We dont

believe in hiring and firing.

Q11. Do you believe that HUMAN CAPITAL and TALENT

MANAGEMENT are interlinked?

Ans: Human

Capital Management and Talent Management are

definitely inter-related. Both of these deal with Senior

Management Leadership and Committment to people.


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QUESTIONS CONTD..

Q12. Is JOB ROTATION, FLEXI-TIMING and WORKLIFEBALANCE relevant in managing appropriate talent and retention ofyour employs?

Ans: Yes, these elements are important aspects of Talent managementand retention of the employees. But in the hospitality industry like ours,Job Rotation is not relevant as people are selected according to the jobspecifications of different profiles Eg. Laundry, House keeping, Frontoffice, Kitchen staff etc. who really cant be rotated to some other

profile.

We dont provide any flexi timing to the staff, they are required to workin particular shifts which are generally not altered.

As per the work life balance, the employees here are required to workfor 9 hours which may be again stretched if necessary. Employees get amaximum of25 leaves per year.


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QUESTIONS CONTD..

Q13. What does talent management need?

Ans: Talent Management in any organisation would need:

Leadership

Fairness

Strategy

Comprehensiveness

Q14. What is the role of HR in managing talent in your organization?

Ans: The HR plays a major role in Talent Management in the organization.The HR manages the following issues:

Recruitment & SelectionTraining & Development

Compensation

Extra benefits Food Facility and sports


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WHY TALENT MANAGEMENT ISREQUIRED?

Employees best individual potential is attained which helps in:

Responding to challenges.

Enter new markets.

Move ahead of the competition.

Develop a public reputation for being a great place to work for.


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RECOMMENDATIONS

Introducing Job Rotation and Flexi Timing in the

organisation.

Motivating the employees through various employeerecognition programs, awards etc.

Introducing more Non-monetary benefits for the employees.

Evaluating and appraising employees more often (maybe

twice a year).


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CONCLUSION

Talent Management means little if you havent got the basics

in place.

This cannot be delivered by HR alone.

Talent Management needs to offer rewards that your staff

value.

It needs time, commitment and leadership from the top.


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Talent Management in Country Inn & Suites

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