www.hexaware.com

Talent Engagement & Development - TEDENSURING excellent business delivery through effective & tailoredemployee development programs

HEXAWARE BPS – THE BEST destination for career growththrough learning and development

Talent Engagement & Development – TED Team’s Objectives

FOUNDATION TRAINING FOR NEW HIRESHexaware’s tailormade foundation training will include blended training – a combination of instructor-led training and e-learning. It also serves as a foundation for employees to understand process requirements, customer expectations and overcoming day-to-day challenges with respect to language and overall communication. Foundation training will support them to be better prepared for the process training phase. Employees complete one week of foundation training before they step into the process training phase.

COMMUNICATIONS & SOFT SKILLS DEVELOPMENTVoice and accent (V&A) training is an essential component of grooming our advisors to handle international clients. Our V&A training focuses on Accent neutralization, which is a systematic method to instill a neutral pronunciation of words in the English language (by eliminating/ reducing an FLI – First Language Influence). Tools like the Cicely Berry exercise are used to help the jaw relax and executives are made to practice speaking on impromptu topics /practice mock calls to monitor their pronunciation and rate of speech.

PROCESS/TECHNICAL TRAININGProcess training is structured and implemented basis each client’s needs. We have a methodical training approach, which is a blend of asynchronous & synchronous modes of training. It includes instructor-led classroom sessions and on-the-job training (OJT). The training approach is also inclusive of the below mentioned key actions: 1) Creation of actionable training plan/schedule 2) Training plan adherence check on a daily basis 3) Knowledge check on a daily basis through assessments4) Red, Amber, Green analysis on every learner to track the progress that they have made in learning the process

BEHAVIOURAL TRAINING (BT)Apart from the process / domain trainings that are conducted, trainers from Hexaware’s behavioral training wing, conduct behavioral trainings for our employees to apply their skills and acquired knowledge in all sorts of situations. Hexaware has provided the platform for every employee to undergo behavioral trainings. BT team has gradually made employees realize that behavioral competence is highly important in order to realize and venture towards setting goals.

Key trainingactivities for

employees

Training Effectiveness Check - Key Metrics

Develop a mindsetfor growth

Support-based learning to take career

to the next level

New skills training, re-skilling and up-skilling

to level-up in current roles

Ensuring employee longevity through effective

development programs

• Batch throughput

• Assessment results

• Attrition count

• Employee feedback on training delivery, experience & content

• CSAT scores

• Impact on the SLAs & KPIs• Employee performance

• Employee-wise performance • Week-wise performance• Monthly performance

Training Yield Batch Feedback Metric Movement Quality Report

OBJECTIVESThe objective is to enhance employees' professional skills and related behavioral skills, enabling them to perform better in their current roles, thereby upgrading them to the next level.

HexAcademy expedites business continuity by promoting traditional learning; both online and at an individual pace, by assisting knowledge acquisition for employees. With HexAcademy eLearning, businesses not only spend less money and effort as compared to bringing in specialized instructors to give conventional seminars, but also gain better insights on their employee’s progress with integrated monitoring and reporting tools.

How does HexAcademy make a difference in the development of learning?HexAcademy serves as an effective eLearning portal for employees to acquire and retain knowledge and skills for professional and personal development. The vast off-the-shelf courses (6500+ course) on various topics, serve as a treasury for employee self-development.

THE ORGANIZATIONAL DEVELOPMENT PLAN• We identify eligible employees and provide them with an opportunity to upskill through our Organizational Development programs• Hexaware's Organizational Development program motivates employees and helps them move to the next level through support-based learning• We consequently increase our brand value by creating a pool of upskilled employees ready for the next level of roles and responsibilities• We reduce dependency on external hires through better retention of highly skilled ones• We award individuals for consistency in performance by coaching them to move to a higher level in the organization

DEVELOPMENT PROGRAM GOALS:• It is aimed at nurturing and developing a mindset to achieve the participant’s fullest potential• It provides a clear and well-defined path to plan careers in ways employees have never envisioned or perceived before• It helps acquire additional skills such as Strategic Planning, Decision Making, Effective Communication, etc., thus, enhancing one’s abilities to perform with much dexterity and agility

BENEFITS OF THE PROGRAM• Employee career growth acceleration• Employee retention• Employee upskilling• Employee engagement• Employee morale booster• Steady stream of highly-skilled employees for existing/ new clients engagement• Better efficiency in delivery

eLearning Classroom Training (ILT)

Blended Learning

Assessment & FeedbackAssessing skills & knowledge

Trainee and trainer feedback

Learner Friendly SystemLearner Support Tools

Request Training moduleSelf course assignment and tracking

Learner Transcript Multilingual Support

Multiple Learning Modes Competency Management Continuing Professional Development (CPD) Compliance Training Personalized learning path progress tracking

Off-the-Shelf CoursesThe comprehensive content library has 6300+ ready-to-use eLearning courses covering a wide range of topics

Easy AdministrationComprehensive MIS & Reporting Configurable Organization Structure/ Hierarchy Support for Direct and Indirect Reporting Training Content Management Curriculum Bulk Assignment Multi-time Zone Support

Learner Skill Management

• It aims to help learners inculcate and imbibe the organizational culture, thus strengthening and fortifying a perfect bond amongst internal and external stakeholders• It also helps learners ascend the company ladder with renewed vigor, confidence and robustness

Organizational development INITIATIVE`Multi-tiered Learning Programs

Powering Employee Development through HexAcademy

© 2019 Hexaware Technologies limited. All rights reserved.www.hexaware.com | marketing@hexaware.com

India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel: +91-22-67919595Fax: +91-22-67919500

EU HeadquartersLevel 19, 40 Bank Street,Canary Wharf,London - E14 5NRTel: +44-020-77154100Fax: +44-020-77154101

APAC Headquarters180 Cecil Street,#11-02, Bangkok Bank Building,Singapore - 069546Tel: +65-63253020Fax: +65-6222728

NA HeadquartersMetro 101, Suite 600,101 WoodAvenue South, Iselin,New Jersey - 08830Tel: +001-609-409-6950Fax: +001-609-409-6910

About HexawareHexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients

attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by

‘Powering Man Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-

leading delivery and execution model, built around the strategy— ‘AUTOMATE EVERYTHING®, CLOUDIFY ®, TRANSFORM CUSTOMER EXPERIENCES®.’

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Professional Services

(Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and

deployment; Build, Migrate and Run cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer

Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services

company in the world to have a 50% digital workforce.

Safe Harbor StatementCertain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.