AGCA-ITCTalal Abu-Ghazaleh Cambridge IT Skills Center

Talal Abu-Ghazaleh Cambridge I T S k i l l s C e n t e r ( A G C A I T C )

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Table of Content

About us

University of Cambridge International Examinations (CIE)

Mission

Program Overview

Advantages of the International Diploma in IT Skills

Diploma Objective

Levels of our Program

Diploma Types

Applications

Exam Methodology

Exam Objectives

Additional Certifications

Exam Creation

Exam Delivery

Candidate Services

Training Materials

Recognition and Accreditation

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About usThe Talal Abu-Ghazaleh Cambridge Information Technology Center (AGCAITC) was established in 2001 after a comprehensive agreement was signed between Talal Abu-Ghazaleh & Co. International (TAGI) and the University of Cambridge International Examinations (CIE) to deliver IT training courses through a well-tailored website together with additional learning resources.

Today, AGCAITC is proud to have a presence through more than 1200 locations in a broad range of Arab countries with plans to cover more in the near future.

The International Diploma in IT Skills offers programs that cover the usage of PC and file management, the usage of Microsoft Windows and its major applications, such as Word, Excel, PowerPoint, as well as Access and Internet.

The International Diploma in IT Skills is validated by Cambridge International Examinations – University of Cambridge. Validation means Cambridge provides quality assurance for the Talal Abu-Ghazaleh Organization award, including User Acceptance Testing of the assessment materials and inspection of centres offering the award. Candidates are awarded a dual badged certificate signed by Talal Abu-Ghazaleh Organization and Cambridge, which is printed in Cambridge. Validation is based on rigorous Quality Assurance processes: Cambridge evaluates the syllabuses and materials for relevance and appropriateness within the sector and reviews assessment standards. Cambridge also undertakes annual Quality Assurance visits as well as centre inspections. These visits review evidence to ensure standards are upheld and include recommendations on actions to be taken.

University of Cambridge International Examinations (CIE) University of Cambridge International Examinations (CIE) is the world’s largest provider of international qualifications. CIE is part of the University of Cambridge and aims to work in partnership with education providers worldwide to deliver high-quality and leading-edge examination and assessment services.

CIE aims to be the best international provider of assessment services in the world through boosting potentials, enhancing partnerships, maintaining high quality and encouraging innovation.

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MissionTalal Abu-Ghazaleh Cambridge IT Skills Center (AGCAITC) focuses on providing internationally acclaimed high-quality assessment services in the Arab world through partnership with leading global institutions. AGCAITC seeks to further broaden its reach in the region, offering IT assessment services on specific software applications.

Program OverviewBased on the Microsoft Office applications, this certificate assesses a range of the most important IT skills required and is available at two levels: Foundation and Standard. A fast, efficient way to gain accredited IT skills, modules are based on 10 to 15 hours of teaching time, depending on the candidate’s experience, and result in an immediate improvement in the ability to use some of the world’s best known office software packages.

Advantages of the International Diploma in IT Skills1. Bilingualism: The candidate can choose to sit for the exam either in English or Arabic.2. Reliability: The exams are corrected electronically without human interference.3. Rapidity: The results appear immediately after the end of the exam on the candidate’s

screen.4. International Recognition: The Cambridge Certificate is recognized by major international

institutions.5. Flexibility: The candidate can sit for the exam at any

time, in any of the accredited centers. 6. Progressiveness: The different types of certificates

adapt to the candidate’s level and needs.7. CIE Recognition: the certificate is issued by

CIE and Tag-Org bearing the logos of both institutions.

Diploma ObjectiveThe aim of the International Diploma in IT Skills is to assess the candidate’s ability to use Information Technology effectively when using specific software applications.

Levels of our ProgramThe International Diploma in IT Skills is divided into two levels: Foundation and Standard. The Foundation Level is mainly designed for students, employees and trainees who wish to develop their practical IT skills and those who wish to receive recognition for basic IT competence they may already possess such as using word processing programs, managing files and Internet skills.

The candidate who successfully completes the tests is awarded the TAG-Cambridge International Diploma in IT Skills at the level he/she attended the training for.

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The Standard level has been designed to meet specialized job requirements in both the public and private sectors and similar to the Foundation level; this level includes the MS Office and Windows applications, with a set of topics that helps the candidate obtain the required experience to improve the quality and lessen the time needed in accomplishing his assigned tasks.

Diploma ModulesThe program’s modules cover the following topics:1. Introduction to IT.2. Using MS Windows.3. Word Processing using Microsoft Word.4. Spreadsheets using Microsoft Excel.5. Electronic Communication using Microsoft Internet Explorer.6. Presentations using Microsoft PowerPoint.7. Databases using Microsoft Access.

Diploma Types The name of the certificate awarded to the successful candidate is the International Diploma in IT Skills:

Basic RequirementsType of Diploma

Any of the Seven ApplicationsSingle-Module Diploma

Any of the Seven ApplicationsTwo-Modules Diploma

Any of the Seven ApplicationsThree-Modules Diploma

Any of the Seven ApplicationsFour-Modules Diploma

Any of the Seven ApplicationsFive-Modules Diploma

Any of the Seven ApplicationsSix-Modules DiplomaIntroduction to IT, Windows, Word, Excel, Access, PowerPoint and Electronic Communication

Seven-Modules Diploma

Applications

Application 1: Introduction to IT,This application is designed to introduce the candidate to the basic commands regarding the use of PC, its peripherals and the Internet, as well as to project the importance of IT to all aspects of our daily life.

Application 2: Using the Computer and Managing Files,This application is designed to build on the computing and file management skills acquired at Foundation level.

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The candidate should possess the skills and knowledge required to understand and perform standard operations on a computer, including the ability to use and control a mouse.

Application 3: Word Processing,This application is designed to build on the word processing skills acquired at Foundation level. The candidate should possess the skills and knowledge required to understand and perform everyday uses of a word processing package to display information in both electronic and paper form.

Application 4: Spreadsheets,This application is designed to build on the spreadsheet skills acquired at Foundation level. The candidate should possess the skills and knowledge required to understand and perform everyday uses of a spreadsheet package to create a spreadsheet, arrange data and make simple calculations.

Application 5: Database,This application is designed to build on the database skills acquired at Foundation level. The candidate should possess the skills and knowledge required to understand and perform everyday uses of a database package to build a simple database and create simple queries and reports from an existing database.

Application 6: Electronic Communication,This application is designed to build on the electronic communication knowledge acquired at Foundation level.The candidate should understand what is meant by electronic communication and possess knowledge of the principles involved in obtaining information from network information services.

Application 7: Presentations,This application is designed to build on the presentation software skills acquired at Foundation level. The candidate should possess the skills and knowledge required to understand and perform everyday uses of a presentation package to display information in electronic form for presentation and in a paper form for handouts.

Exam MethodologyOur online based examinations consist of two levels from which the candidate can choose: Standard or Foundation Assessments are computer-based and available on-demand throughout the year to provide a high-quality and flexible assessment service for individuals and centers.

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Exam ObjectivesStandard objectives and contents used worldwide, updated upon new releases of MS Office packages with direct CIE supervision.

Additional CertificationsIt can be the first step for more advanced computer applications and certifications.

Exam Creation

Guided and controlled by a committee of experts and specialists.Research

Cambridge International Examination-CIE collaborates with TAGI to set exam areas and points of concentration. Objectives Development

TAGI in-house development with full coordination with CIE and the syllabus updates. Exam Development

Collaboration of various training industry experts, writing up exams in coordination with CIE.Exam Integrity

Periodical reviews determined by committee of experts’ reports and international software up to date measures.Objectives Updates

Exam Delivery:

Computer-based administrated and quality controlled by Talal Abu-Ghazaleh Cambridge IT skills Center.Exam Administration

Computer-based exams with availability of local examination technology as well as online synchronization and transfer ability.

Technology

Simultaneous update and synchronization for the exam result along with the centralized web database, insuring transparency in treatment and reliability.

All candidates’ error reports are automatically generated and stored in the testing system.

Centralized Scoring

Web-hosted with a high security environment, transfer protocols and access privilege levels are applied to ensure certificate authenticity.

Global Database

Proctored testing environment. Environment

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Flexible exam location utilizing centralized web database management. Location Transferability

Centralized examination repository hosted on a web server with high security consideration.

Access levels are defined and restricted.

Security

Candidate Services:

Internet resources, training assessments and materials are available with Learning Management System (LMS).Certification

Corporate access level is available and allows the employee continuous tracking and follow ups.

Global candidate Verification

Available through TAG- Org offices in more than 22 countries and directly through the Head Office - AmmanCustomer Support

All exam sessions are attended and quality assured by Quality Assurance officers from Talal Abu-Ghazaleh Cambridge IT Skills Center.

Quality Assurance

Training MaterialsThe Talal Abu-Ghazaleh Cambridge IT Skills Center provides a set of supporting material which helps the candidates to prepare for the training courses. This material includes exercises executed on the computer.

Recognition and AccreditationThe Cambridge Diploma in IT Skills is recognized by many organizations and governments such as: • United Nations Relief and Works Agency (UNRWA).• Ministry of Education (Jordan).• Ministry of Communication and information Technology (Jordan). • Ministry of Foreign Affairs (Jordan). • Ministry of Higher Education & Scientific Research (Jordan).• Ministry of Education (UAE). • Ministry of Education-Abu Dhabi Educational Zone Dep.-UAE (Abu Dhabi). • Public Authority for Applied Education & Training (Kuwait). • Ministry of Education (Kuwait). • The Central Agency for Information Technology (Kuwait).

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• Ministry of Technical Education and Vocational Training (Yemen). • Al-Quds Open University (Palestine).• Technical and Vocational Training Corporation(Saudi Arabia).• Ministry of Municipal and rural affairs ( Saudi Arabia).• Ministry of Agriculture ( Saudi Arabia).• Supreme Council of Universities (Egypt).• Military Forces (Egypt).

Supreme Council of Universities (Egypt)The Egyptian Supreme Council of Universities (SCU), which plans the policy of the universityeducation and scientific research, recognized the International Diploma in IT Skills for university students. This recognition followed the approval of the Computer and IT Committee at SCU secretariat of the report of the examination committee which was formed for this purpose.

Technical and Vocational Training Corporation (Saudi Arabia)The Talal Abu-Ghazaleh Organization (TAG-Org) and the Technical and Vocational Training Corporation (TVTC) in the Kingdom of Saudi Arabia had signed a cooperation agreement to disseminate the “International Diploma in IT Skills Validated by University of Cambridge International examinations.

According to the agreement, TVTC will be the sole licensor and in charge of running and managing the program throughout the Kingdom under the full monitoring and supervision of TVTC and TAG-Org with full compliance to the Cambridge International Examinations (CIE)- University of Cambridge validation procedures.

Information Technology Authority (Oman)The Information Technology Authority in Oman recognized the International Diploma in ITSkills for all public sector employees, for promotion and hiring purposes. The training and examination process is fully supervised by the Arab Omani Training Institute (Member of the Talal Abu Ghazaleh Organization).

International Arab Society of Certified Accountants (IASCA)Due to the importance of the International Diploma in IT Skills, the International Arab Society of Certified Accountants (IASCA) has approved the IT Skills Diploma as a replacement for the IT exam paper in examination for the Arab Certified Professional Accountant (ACPA). Many governments, professional bodies, and international organizations have given their support, ranging from official approval of the Diploma to requiring the Diploma for their employees.

Skills Development Fund (Yemen)The Skills Development Fund adopted The International Diploma in IT Skills to train and test the skills of the Yemeni Youth on the use of computers to qualify them for employment in different sectors of the market.

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Talal Abu-Ghazaleh Organization Members

1. Talal Abu-Ghazaleh & Co. International (TAG-Audit)Audit and Accounting Services

2. Talal Abu-Ghazaleh & Co. Consulting (TAG-Consult)Management, Economic, and Financial Consulting Services

3. Talal Abu-Ghazaleh Valuation (TAG-Value)Asset Valuation and Branding Services

4. Talal Abu-Ghazaleh Domains (TAG-Domains)ICANN Accredited Registrar

5. Talal Abu-Ghazaleh Information Technology International (TAG-ITI)Consultation, Development and Implementation in the Field of Informationand Communication Technology (ICT)

6. Talal Abu-Ghazaleh E-Solutions (TAG E-Solutions)Software Solutions

7. Talal Abu-Ghazaleh Intellectual Property (TAG-IP (AGIP))Registration and Protection of Intellectual Property Rights

8. Talal Abu-Ghazaleh Legal (TAG-Legal)Legal Services

9. Talal Abu-Ghazaleh International Advertising (TAG-Media)Media Consultants

10. Talal Abu-Ghazaleh International Press & Publishing (TAG-Publish)Services and Consultations in the Field of Printing and Publishing

11. Talal Abu-Ghazaleh Recruitment & Human Resources Development (TAG-Recruit)Human Resources and Recruitment Services

12. Talal Abu-Ghazaleh Advisory (TAG-Advisors)Management Advisory Services, Technology Transfer Project

13. Talal Abu-Ghazaleh Tenders (TAG-Tenders)Tenders and Bids

14. Talal Abu-Ghazaleh Translation Distribution & Publishing (TAG-Translate)Professional Interpretation and Translation Services

15. Talal Abu-Ghazaleh Visa Services - Chinese Visa Section (TAG-Visa)Chinese Visa Services

16. Talal Abu-Ghazaleh International University (TAGI-UNI)Highly Accredited Online Academic and Professional Programs

tagi.com

tag-consultants.com

tagvaluation.com

tagidomains.com

tagiti.com

tagesolutions.com

agip.com

tag-legal.com

tagorgmedia.com

tag-publication.com

tagirecruitment.com

tagadvisory.com

tagtenders.com

tagtranslate.com

tag-visa.com

tagiuni.com

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17. Talal Abu-Ghazaleh Digital University (TAG-DU)Providing Digital Educational Programs

18. Talal Abu-Ghazaleh Graduate School of Business (TAG-SB)Master of Business Administration Programs

19. Talal Abu-Ghazaleh University College of Business-Bahrain (TAG-UCB)Bachelor Degrees in Business Administration

20. Talal Abu-Ghazaleh Educational Consulting (TAG-Education)Academic consulting and counselling in the field of higher education

21. Talal Abu-Ghazaleh Confucius Institute (TAG-Confucius)Teaching Chinese Language

22. Talal Abu-Ghazaleh Cambridge IT Skills Centre (AGCA-ITC)Providers of Accredited IT Training and Certification Services

23. Talal Abu-Ghazaleh Professional Training Group (TAGI-TRAIN)Organizing, Holding and Sponsoring Training Courses, Workshops and Seminars

24. Talal Abu-Ghazaleh Knowledge Society (TAG-KS)It is the CSR arm of TAG-Org which, helps the youth enter labor market throughoffering them training courses and linking them with job seekers

25. Talal Abu-Ghazaleh Knowledge Forum (TAGKF)Event Organizing Services

26. Electronic Arabic Encyclopedia Registration Website (TAGEPEDIA)Enriching the online world with Arabic content

27. Talal Abu-Ghazaleh Laptop (TAGITOP)Affordable state-of-the-art Laptops

28. International Arab Society of Certified Accountants (IASCA)Professional Certificates (IACPA, IACMA and IFRS Expert), Membership, Training Courses,and Professional Publications

29. Arab Society for Intellectual Property (ASIP)Training and Raising Awareness in Legal and Intellectual Property Fields

30. Licensing Executives Society - Arab Countries (LES-AC)Advancing the Business of Intellectual Property Globally

31. The Arab International Society for Management Technology (AIMICT)Capacity building and advanced IT training

32. Arab Center for Mediation and Arbitration (AIPMAS)Conflict settlement related to Intellectual Property

33. Arab Organization for Quality Assurance in Education (AROQA)Quality of Education

tag-du.com

tagsb.edu.jo

tagucb.com

tageducational.com

tagconfucius.com

tagcaitc.com

tagitraining.com

tag-ks.com

tag-forum.org

register.tagepedia.org

tagitop.com

iascasociety.org

aspip.org

lesarab.org

aimict.org

aipmas.org

aroqa.org

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34. Arab States Research and Education Networks (ASREN)High Speed Research and Education Networks and e-Infrastructure Services

35. Talal Abu-Ghazaleh for Cloud Computing Services (TAG-Cloud)Cloud Computing Consulting Services (CCCS)

36. Family Business Governance Center (FBGC)Family business and governance

37. Arab Omani Management Training Institute (AOTI-Oman)Organize, hold and sponsor training courses, workshops and seminars

38. Abu-Ghazaleh Intellectual Property News Agency (AG-IP News)Providing media services in the field of intellectual property

39. All 4 Palestine Organization (All4Palestine)Providers of Prominent Palestinian Profiles

40. Economic Policy Development Forum (EPDForum)Economic research and studies

41. Talal Abu-Ghazaleh Information Technology International News Agency (TAG-IT News)Media Services in the Field of Information Technology

42. TAG-knowledge and Wealth Creation (TAG-Creation)Business Advisory and Wealth Creation

43. Talal Abu-Ghazaleh Training-Bahrain (TAGI-Training Bh.)Training Services

44. Talal Abu-Ghazaleh Education News Agency (TAG-Educa News)Media services in the field of education

45. Arab Center For Dispute Resolution (ACDR)Domain Name Dispute Resolution

46. Talal Abu-Ghazaleh Proctered Testing Centers (TAGI-Metric)Third Party Proctored Examinations and Assessments.

47. Talal Abu-Ghazaleh Capital Services (TAG-Capital)Financial consultations

48. Talal Abu-Ghazaleh University Management Advisory Services (TAG-Universities)Consultations in Higher Education

49. Talal Abu-Ghazaleh for Dispute Resolution Center (TAG-Resolution)Arbitration to settle conflicts in the field of trademarks

50. Talal Abu-Ghazaleh Computer Refurbishment Center (TAG-CRC)Refurbishing and developing computers

asrenorg.net

tagcloudconsult.com

fbgc.jo

tagi-aoti.com

ag-ip-news.com

all4palestine.com

epdforum.org

tagitnews.com

tagcreation.com

tagitraining.bh

tageducanews.com

acdr.aipmas.org

tagimetric.com

tag-capital.com

taguniconsult.com

tagresolution.com

tagcrc.com

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51. Talal Abu-Ghazaleh Design & Publishing (TAG-Design)Design of printing consultations

52. Talal Abu-Ghazaleh Research Center (TAG-Research)Business Education Researches

53. Talal Abu-Ghazaleh Academy for Languages (TAG-Lingual)Languages Training and educational courses

54. Talal Abu-Ghazaleh Internal Audit (TAG-Audit)Internal Audit Services

55. Jordanian National Orchestra Association (JOrchestra)Concerts and Musical Events

56. Talal Abu-Ghazaleh Foundation (TAG-Foundation)Initiatives in areas of social development, economy, trainingand job creation, and thought and research forums

57. TAG-International Institute for Social Responsibility (TAG-IISR)Social development, economic, and training initiatives

58. Talal Abu-Ghazaleh Partners in Development (TAG-PID)Initiatives and forums Development

59. Talal Abu-Ghazaleh Patents (TAG-Patents)Patents services

60. Talal Abu-Ghazaleh Organization (TAG-Org)The Global Organization for professional services and education

61. Leaders Outlook Magazine (Leadersoutlook)Online Magazine for Students

62. Talal Abu Ghazaleh International Certificate in Information Technology (TAGICIT)Providers of Accredited IT Training and Certification Services

63. ICTDAR – Talal Abu Ghazaleh for Small and Medium Enterprises (ICTDAR-TAG SME)Provide training to small and medium businesses and entrepreneurs to build sustainable practicesand enable them to access finance

tagidesign.com

tagrsc.com

tag-languages.com

taginternalaudit.com

jorchestra.com

tag-foundation.org

tag-foundation.org

tag-foundation.org

Tagip-search.com

tagorg.com

Leadersoutlook.com

tagicit.com

tagorg.com

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Talal Abu-Ghazaleh Organization Offices85 Offices Worldwide

JORDAN(Regional Office) - Amman Office - Amman - Head Office - Amman - TAGI-UNI - Amman - TAGSB - Maan

AFAGHNISTAN - Kabul

ALGERIA - Algeria

BAHRAIN - Al-Manama (TAG-Org) - Al-Manama (TAG-UCB)

BELGIUM - Bruxelles

CANADA - Montreal

CHINA - Beijing - Hong Kong - Quanzhou - Shanghai

CYPRUS - Nicosia

EGYPT - Cairo (AGIP) - Cairo (TAG-Org)

FRANCE - Paris

GERMANY - Dusseldorf

HUNGARY - Budapest

INDIA - Bangalore - Mumbai - New Delhi

IRAN - Tehran

IRAQ - Baghdad - Erbil

KUWAIT - Kuwait

LEBANON - Beirut (AGIP) - Beirut (TAG-Audit)

LIBYA - Tripoli

MALTA - San Gwann

MOROCCO - Casablanca

NIGERIA - Lagos

OMAN - Muscat - Muscat - (AOMTI) - Salalah

PAKISTAN - Karachi

PALESTINE - Gaza - Ramallah

QATAR - Doha

RUSSIA - Moscow

SAUDI ARABIA - Abha - Al-Khobar - Al-Riyadh (AGIP) - Al-Riyadh (TAG-Audit) - Jeddah

SUDAN - Khartoum

SWITZERLAND - Geneva - Zurich

SYRIA - Damascus

TUNISIA - Tunis

TURKEY - Ankara - Istanbul

UNITED ARAB EMIRATES - Abu-Dhabi - Ajman - Al-Ain - Al-Hamriya - Al-Sharjah - Dubai (AGIP) - Dubai (TAG-Audit) - Jabal Ali - Ras Al-Khaimah - Um Al-Quwain

YEMEN - Sana’a

OFFICES UNDER ESTABLISHMENT:

ARGENTINA - Buenos Aires

BANGLADESH - Dhaka

BRAZIL - Brasília

CANADA - Alberta - Ottawa - Toronto

CHILE - Santiago

COLOMBIA - Bogotá

CUBA - Havana

DJIBOUTI - Djibouti

INDONESIA - Jakarta

ITALY - Rome

KENYA - Nairobi

MALAYSIA - Kuala Lumpur

MEXICO - Mexico City

NIGERIA - Abuja

SINGAPORE - Singapore

SPAIN - Madrid

UNITED KINGDOM - Edinburgh

UNITED STATES OF AMERICA - Buffalo

AGCA-ITCAreej Ghannam - Manager

Bldg,No. 45, Abdel Rahman Al-Waked StreetShmeisani, Amman

P.O. Box:921100, Amman 11192, JordanTelephone: +962 6 5100 250, Fax: +962 6 5100 901

Email: agca.ro@tagcaitc.com

Published in 2016

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