TAKLIMAT AUDIT PRESTASI AKADEMIK TAKLIMAT AUDIT PRESTASI AKADEMIK (ACADEMIC PERFORMANCE AUDIT)(ACADEMIC PERFORMANCE AUDIT)

SECTION 3 : THE INTERNAL SECTION 3 : THE INTERNAL QUALITY AUDITQUALITY AUDIT

SECTION 4 : THE SECTION 4 : THE INSTITUTIONAL AUDITINSTITUTIONAL AUDIT

MALAYSIAN QUALIFICATIONS AGENCYMALAYSIAN QUALIFICATIONS AGENCY1NAJMI/17Nov2008V2

ContentContent

• Internal Quality AuditInternal Quality Audit• Internal Quality Audit Task ForceInternal Quality Audit Task Force• Self-Review Portfolio (MQA-03)Self-Review Portfolio (MQA-03)• Institutional AuditInstitutional Audit• The Audit VisitThe Audit Visit• The Audit ReportThe Audit Report• Findings & JudgmentsFindings & Judgments

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Internal Quality Audit (IQA)Internal Quality Audit (IQA)

• Self review conducted by HEP.Self review conducted by HEP.

• Concern with HEP own objectives Concern with HEP own objectives & its success in achieving them.& its success in achieving them.

• Based on:Based on:– guidelines on good practicesguidelines on good practices

– 9 areas of evaluation 9 areas of evaluation

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Self-Review ActivitiesSelf-Review Activities

• Data collectionData collection– accurate & consistentaccurate & consistent

• Data reviewData review• Analyse data to identify HEPs strength, areas Analyse data to identify HEPs strength, areas

of concern & opportunities.of concern & opportunities.• Develop strategies to ensure:Develop strategies to ensure:

– strengths maintainedstrengths maintained– problems addressedproblems addressed

• Make recommendations for quality Make recommendations for quality enhancementenhancement

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Focus of the Self ReviewFocus of the Self ReviewSelf-questioning on each area can be structured as Self-questioning on each area can be structured as

follows:follows:i.i. What actions are we taking in relation to this What actions are we taking in relation to this

area?area?ii.ii. Why were these actions chosen?Why were these actions chosen?iii.iii. How do we check their effectiveness? What How do we check their effectiveness? What

performance indicators do we have?performance indicators do we have?iv.iv. Are the indicators effective?Are the indicators effective?v.v. What do we do as a result of the review?What do we do as a result of the review?vi.vi. Can we measure the degree of achievements? Can we measure the degree of achievements?

What are the actual outcomes?What are the actual outcomes?vii.vii. Can we improve on the existing actions, even on Can we improve on the existing actions, even on

those that are already effective?those that are already effective?

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Effective Quality ManagementEffective Quality Management

• HEP policy & procedures should be in HEP policy & procedures should be in writingwriting

• Approved through institutional Approved through institutional processesprocesses

• Published & accessible Published & accessible

• Implemented by HEPImplemented by HEP

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Internal Quality Audit Internal Quality Audit Task ForceTask Force

HEP forms a self-review task force.HEP forms a self-review task force.• CoordinatorCoordinator• Members:Members:

– AdministratorsAdministrators

– Heads of departments and programmesHeads of departments and programmes

– Senior or junior academicsSenior or junior academics

– StudentsStudents

– AlumniAlumni

– Other stakeholdersOther stakeholders

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• Consists of:Consists of:• Part APart A: General Information on HEP: General Information on HEP

• Part BPart B: Information on 9 areas of evaluation: Information on 9 areas of evaluation– May use template provided in Section 3May use template provided in Section 3

• Part CPart C: Self Review Report: Self Review Report– Should include the following:Should include the following:

• Strengths of HEP in meeting its goals;Strengths of HEP in meeting its goals;• Areas of concern that need to be addressed;Areas of concern that need to be addressed;• Strategies for maintaining and enhancing the strengths;Strategies for maintaining and enhancing the strengths;• Steps that have been taken to address the problem areas; Steps that have been taken to address the problem areas;

andand• Conclusions and recommendations for change.Conclusions and recommendations for change.

The Self-Review Portfolio (MQA-03)The Self-Review Portfolio (MQA-03)

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The Institutional AuditThe Institutional Audit • External independent auditExternal independent audit

• Assess institutional effectivenessAssess institutional effectiveness

• Variety of purposes:Variety of purposes:– comprehensive assessment of HEPcomprehensive assessment of HEP

– specific aspects of HEPspecific aspects of HEP

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The Role PlayersThe Role Players • The Liaison Officer (from HEP)The Liaison Officer (from HEP)

– Link between HEP & MQALink between HEP & MQA

• Representatives of the HEP (Auditees)Representatives of the HEP (Auditees)

• Audit panelsAudit panels– Selection guided by characteristics of HEP, type Selection guided by characteristics of HEP, type

of audit, expertise & experience of the panelof audit, expertise & experience of the panel

• MQA OfficerMQA Officer– Coordinator & resource personCoordinator & resource person

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The Audit VisitThe Audit Visit The purpose:The purpose:

• To verify HEP’s Self Review PortfolioTo verify HEP’s Self Review Portfolio

• to acquire further insight into HEP’s to acquire further insight into HEP’s operationsoperations

• Qualitative assessment of factors not easily Qualitative assessment of factors not easily documenteddocumented

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THE AUDIT TIMELINE THE AUDIT TIMELINE

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The Audit ReportThe Audit Report• The Oral Exit ReportThe Oral Exit Report

– The report is presented by the Chairperson at The report is presented by the Chairperson at the end of the visit – Exit Meetingthe end of the visit – Exit Meeting

-HEP areas of strengths;-HEP areas of strengths; -Areas of Concern;-Areas of Concern; -Opportunities for improvement-Opportunities for improvement

• The Draft ReportThe Draft Report– Draft Report prepared by chairperson with the Draft Report prepared by chairperson with the

help of panel membershelp of panel members– Draft Report is sent to HEP for verification of Draft Report is sent to HEP for verification of

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The Audit ReportThe Audit Report• The Final Audit ReportThe Final Audit Report

– Conclusions made through interpretations of Conclusions made through interpretations of specific evidences and observed facts.specific evidences and observed facts.

– The report will assist HEP in continual quality The report will assist HEP in continual quality improvement.improvement.

– Will include commendation, affirmation and Will include commendation, affirmation and recommendationrecommendation

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FINDINGS AND JUDGMENTFINDINGS AND JUDGMENTThe panel may propose one of the following:-The panel may propose one of the following:-• For Academic Performance Audit (APA)For Academic Performance Audit (APA)

– Highlight affirmation, commendation and areas of Highlight affirmation, commendation and areas of concern.concern.

– Indicate the performance of institution on all 9 areas of Indicate the performance of institution on all 9 areas of evaluation.evaluation.

– No specific decision (pass or fail). No specific decision (pass or fail). • For continuation or cessation of Programme For continuation or cessation of Programme

AccreditationAccreditation– Maintain Accreditation.Maintain Accreditation.– Cease Accreditation.Cease Accreditation.

• For Self-Accreditation StatusFor Self-Accreditation Status– Grant Self-Accreditation statusGrant Self-Accreditation status– Not granted Self-Accreditation StatusNot granted Self-Accreditation Status

MQA Institutional Audit Committee will make decisions base MQA Institutional Audit Committee will make decisions base on proposal by the panel of assessors.on proposal by the panel of assessors. 15NAJMI/17Nov2008V2

AppealAppeal

All appeals can be made in relation to:All appeals can be made in relation to:

a)a) factual contents of the reports;factual contents of the reports;

b)b) substantive errors within the report; orsubstantive errors within the report; or

c)c) any substantive inconsistency between the oral any substantive inconsistency between the oral exit report, the final audit report and the decision exit report, the final audit report and the decision of the MQA.of the MQA.

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Follow UpFollow Up The purpose is:The purpose is:

• To get feedback on the report and the audit process, and To get feedback on the report and the audit process, and on the extent to which the HEP considers the Report to on the extent to which the HEP considers the Report to be authoritative, rigorous, fair and perceptive;be authoritative, rigorous, fair and perceptive;

• To ensure corrective actions are taken if required; and To ensure corrective actions are taken if required; and

• To have a dialogue with those responsible for follow up To have a dialogue with those responsible for follow up action as to how the recommendations will be integrated action as to how the recommendations will be integrated into the HEP and department’s continual quality into the HEP and department’s continual quality improvement plan. improvement plan.

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INSTITUTIONAL AUDIT INSTITUTIONAL AUDIT PROCESSPROCESS

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COMPARISON OF PROGRAMME COMPARISON OF PROGRAMME ACCREDITATION AND ACCREDITATION AND INSTITUTIONAL AUDIT INSTITUTIONAL AUDIT

PROCESSESPROCESSES

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Malaysian Qualifications Agency (MQA)14 B, Menara PKNS-PJ17, Jalan Yong Shook Lin 46050 Petaling Jaya, SelangorTel: 03-7968 7002 www.mqa.gov.my

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