Presenting Today

Jeremy Lieb Director of Recruiting

BizLibrary

jeremy@bizlibrary.com

Erin Boettge Content Marketing Manager,

BizLibrary

eboettge@bizlibrary.com

Follow along on Twitter: #BizWebinar @BizLibrary

www.bizlibrary.com/free-trial

BizLibrary helps organizations succeed by improving the way employees learn.

WHAT WE HOPE YOU’LL

LEARN

The role of performance management

Why we do performance reviews

Why continuous learning and development is important

66%

Of employees say the

performance review process

interferes with their productivity.

65%

Of employees say the

performance review process

interferes with their productivity.

90%

Of HR professionals don’t

believe their companies’

performance reviews provide

accurate information

SOURCE: Corporate Executive Board

NOT Meeting Expectations

Appraisals are where you get together with your team

leader and agree what an outstanding member of the

team you are, how much your contribution has been

valued, what massive potential you have and, in

recognition of all this, would you mind having your salary

halved.

Source: Guy Browning, British Humorist and Writer

The “Terrible Toos” Of Performance Reviews

Adapted from: Fearless Performance Reviews: Coaching Conversations That Turn

Every Employee into a Star Player,

Jeffrey Russell and Linda Russell (McGraw-Hill 2014)

Too much at stake.

Too judgmental.

Too often – uncomfortable

truths.

Too much fixing blame.

Too few managers are skilled

at them.

Too much uncertainty.

Too little control.

Too many one-way

conversations.

Why We Do

Performance

Reviews?

• Documenting performance problems

• Recognizing high performers

• Identifying developmental needs

• Compensation and pay

Documentation

Recognition

Development Pay

?

?

Because we’re supposed to…

Clearly, the annual performance review was designed for

a work environment where control of individual employee

performance was a key function.

In today's team and collaborative environment, that

perspective no longer makes sense.

Source: Ray B. Williams, Wired for Success

Reproduced in Psychology Today

’You were exceptional when you

came in, but now, relative to

your peers, you’re only

average.’ That doesn’t feel

good.

Donna Morris, Adobe’s senior vice

president of global people and places, Is

It Time to Put the Performance Review

on PIP?, SHRM.org

Adobe’s Qualitative Approach

• Informal conversations or

“check-ins”

• Collaborative and knowledge-

based work world

• Decreased voluntary attrition by

25%

Source: Is It Time to Put the Performance Review on PIP? SHRM.org

What can we do to improve

performance reviews?

5 Keys to Effective

Performance Management

Identify and Use

Competencies

Set Clear Goals

Honest and Objective

Appraisal

Determine Key Job

Responsibilities

Continuous Feedback

and Coaching

Does the goal you are setting promote goals you’ve set for

the team and organization as a whole?

Set Clear Goals

Difficult, yet attainable for

the employee?

Can you measure it?

1. What will success look like for me?

2. How will I know?

For each employee the goals should answer

two questions:

Determine Key Job Responsibilities

• What key behaviors lead to success?

• How can the manager support improved

performance?

• Play to employee’s strengths

Managers have unique opportunities in their daily interactions with

employees to empower them to discover and develop their strengths, and

they have the ability to position employees in roles where they can do what

they do best every day…

…Employees who feel engaged at work and who are able to use their

strengths in their jobs are more productive and profitable and have higher

quality work.

Source: Gallup Study, 2013 State Of The

American Workplace

CORE COMPETENCIES

Industry and culture

JOB FAMILY COMPETENCIES

Business discipline

JOB ROLE COMPETENCIES

Level of mastery required

Identify and Use Competencies

Coaching and Feedback

MANAGER OBLIGATIONS At any given time, a manager will function

someplace on this continuum . . . .

Supervision and

Compliance Achievement of

Goals

Coaching is a process that enables learning and

development to occur and thus performance to improve.

To be successful a Coach requires a knowledge and

understanding of process as well as the variety of styles,

skills and techniques that are appropriate to the context

in which the coaching takes place.

Eric Parsloe, The Manager as Coach and Mentor

MY – WAY MINDSET COLLABORATIVE MINDSET

I am right; you are wrong.

In every situation and

in every relationship

you choose a position

on this mindset

continuum.

I have something to learn.

I’m in charge; you’re not. People are doing their best.

My version of the truth is the right one. I only know part of the story.

I need to win; you need to lose. We both can win.

Adapted from: Fearless Performance Reviews: Coaching

Conversations That Turn Every Employee into a Star Player,

Jeffrey Russell and Linda Russell (McGraw-Hill 2014)

Objective Appraisal of Performance

• Objective = fair

• Timely notes and records

• Observations

• Professional judgement

What are my development

objectives?

What activities do I need

to undertake to achieve

my objectives?

What support/resources

do I need to achieve my

objectives

What are the

measures of

success?

Target date for

achieving my

objectives

Create a Development Plan

Performance Excellence: Creating a Healthy, Competitive, High-Performing Organization

What You’ll Learn:

1. What performance excellence means

2. Steps you need to take to achieve

performance excellence

3. Some threats to achieving performance

excellence

Manager: Transforming into a Culture of Accountability

NEW 5 Part Video Series

1. Employee: What is Accountability?

2. Employee: How to be Accountable

3. Manager: Getting Started on

Accountability

4. Manager: Transforming into a Culture of

Accountability

5. Manager: Leading Accountable Teams

Try out these video lessons

and more!

Let us know through the poll if you’d like a free trial of BizLibrary’s

online course collection.

Thousands of videos and unlimited access for

your employees.

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