Taj Krishna Hyderabad, Front Office
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Transcript of Taj Krishna Hyderabad, Front Office
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VOCATIONAL TRAINING AT TAJ KRISHNA HYDERABAD
Presented By: Clifford PaulArea of Training : Front office
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TAJ KRISHNA HYDERBAD
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ABOUT TAJ
Taj Hotels, Resorts and Palaces now comprises 93 hotels in 55 locations across India with an additional 16 international hotels.
Jamsetji Nusserwanji Tata was the founder of Tata group that opened the first Hotel, Taj Mahal Palace.
The Managing Director of the Taj Group is Mr. Rakesh Sarna.
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A joint venture between IHCL and GVK group.
Located in Banjara Hills Road No 1. 261 Elegantly appointed rooms. Fitness club, Swimming pool, Spa. The Taj Club & Chambers are a Taj Speciality
TAJ KRISHNA
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Accommodates High end Boutiques - Burberry - Ermenegildo Zegna Boutique - Canali - Paul & Shark - Taj Khazana - The Helvetica - Omega - Cartier
TAJ KRISHNA
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RESTAURANTS
Golden Dragon ( Chinese Cuisine)
Firdaus ( Indian Cuisine)
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RESTAURANTS
Alfresco ( Italian Cuisine)
Encounters (All Day Dinning)
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BAR & Tea Lounge
Seasons Bar & Gallery
Tea Lounge at The Arcade
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Banquet HallsIndoor Venues
Sapphire Room Garden Room Emerald 1 & 2 Grand ball Room Pearl 1 & 2 Golden Room
s
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Outdoor Venues
Poolside
Grand Ballroom Lawn
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Deluxe Rooms Taj Club Rooms Suite Rooms Presidential Suits Luxury Suits
Types of Rooms
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General Manager – Mr. Mohanchandran Front Office Manager – Mr. Puneet Goswami Assistant FO Manager – Mr. Bipin Bhargav Assistant HK Manager – Mrs. Babita Jain Concierge Head – Mr. Subhramanayam Bell Captain – Mr. Andre Executive Chef – Mr. Nithin Mathur L & D Head – Mrs. Anusha Dubey L & D Assistant – Mrs. Surabi Jain
Board Members
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Heirarchy Front Office Manager
Assistant Front Office
Manager
Bell Captain
Bell Boys
Trainee
Senior Receptionist
Receptionist
Reservation Manager
Assistants
Concierge Head
Assistants
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ELEVATORS
CARTIER SECURIT
YWASHROOMS BELL DESK
RESERVATIONS & BUISINESS CENTRE
RECE
PTIO
N
FOM
LOUNGESEASONS BAR
ALFRESCO
ENCOUNTERS
CONCIERGE
FRONT PORCH
ENTERANCE SERVICE ELEVATORSFIRE EXIT
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Lobby
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Newspaper Delivery Deliver welcome Letters Greeting & Escorting Guests Baggage sorting Baggage delivery Store pickup Business Centre Key Cards Slotting of Registration Cards and bills
Tasks done
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Newspapers are placed in jute bags. For the Suite rooms and the Taj Club rooms
the newspapers are placed in a leather bag. All newspapers must be delivered before
5am. The housekeeping staff collect the bags.
Newspaper Delivery
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Guests have to always be greeted with a warm smile and the time of the day (Good morning/Good afternoon/Good evening).
Staff should always know the locations of all the banquet halls, restaurants, stores & other outlets.
Greeting and Escorting
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Registration cards must be slotted according to the surname name of the guests.
The Registration card should be sorted with the key cards. Welcome letters should also be sorted with the
Registration cards. Bills must be sorted depending on the respected floors
except suite rooms and club rooms.
Slotting of Registration cards and bills
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When a guest appears towards Reception the bell boys request them if they need any help with their baggage.
The baggage is then sorted and tagged with the respective room numbers.
Baggage Sorting
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The standard baggage delivery time of a bellboy is 8 minutes after the guest checks in.
The baggage should be placed in such a way that the handle always faces the guest.
Baggage delivery
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All sorts of Printing, Scanning, Xerox etc can be done here.
Consists of 2 halls Hall 1 – Can accommodate 13 pax Hall 2 – Can accommodate 6 pax
Business Centre
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Excellent Grooming Good communication skills Time punctuality Time management Hygiene Good posture and body
language Confidence Ready to handle any situation
Things Learnt
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THANK YOU