Hris in taj hotels

Human Resources Information System refers to the systems and processes at the intersection between human resource management and information technology.

It merges HRM as a discipline and in particular its basic HR activities and processes with the information technology field.

The function of human resources (HR) departments is administrative and common to all organizations.

The HR function consists of tracking existing employee data which traditionally includes personal histories, skills, capabilities, accomplishments and salary.

To reduce the manual workload of these administrative activities, organizations began to electronically automate many of these processes by introducing specialized human resource management systems.

COMMON APPLICATIONS OF HRIS

APPLICATION OF HRIS

Introduction to TajFounded by Jamshetji Nusserwanji Tata

and part of Tata Group.

Opened as Taj Palace in Colaba, Mumbai

on December 16, 1903.

Operates 76 hotels, 7 palaces, serviced

apartments, 6 private islands and 12

resorts and spas, spanning 52

destinations in 12 countries across 5

continents and employ over 13000 people

Inspired to open this grand luxury hotel

after Jamshetji Tata was refused entry to

a Suburban Hotel in Mumbai for Racial

Discrimination.

Why Taj ?

To get an insight as to

• How HR works in an hotel industry?

• How HR Department helps the employees to grow and adapt to

diverse cultures that they have encounter on a day to day basis ?

Employees have to face clients directly on 24 x 7 basis.

Customer satisfaction is key success factor in Hotel

Industry which lies majorly in employees hand. So employee

is key to success in a Hotel Industry. Thus, Employee

Satisfaction is the foremost goal.

Some extra-ordinary heroic stories of taj employees came

forward during 26/11 terror attacks.

Recruitment & Selection

Selection of various depts. like collection, security, house keeping, etc. is quite STRICT & DIFFICULT.

The process of selection is as follows: Application Form Written Examination Medical Examination Various rounds of Personal Interview.

Success StoryTraining and Hiring Policies.

360-degree Feedback.

ESTS.

STARS.

“Employees share a deep connection and sense of pride for being

associated with the legend that is Taj”

Training & Development Policy

18 months training - 6 months more than the industry standard

Believes That, “The employees can be trained to be better chefs or waiters, but they cannot be taught to be good individuals.”

Build Leaders - Each employee is given an authority to take the decisions pertaining to his work and this empowers them and helps in building a leader in all.

Train not just on the area of expertise but all the related functions

360-degree Feedback

Employees, including the managers and

departmental heads are also evaluated by their

immediate subordinates.

Counseled at a personal level and apprised of

where they fell short of the expectations and

how to go about it.

Guides them to prepare a roadmap for the future

,endeavors and tone their skills.

 ESTS : Employee Satisfaction Tracking System

Conducting surveys to elicit response from the employees and the records

collected are used to rate the overall satisfaction level of the employees.

Targeted to achieve 100% satisfaction in the course of its operation.

Regularly looks into the employees’ concerns and strives to address them.

Forums for the employees to voice their recommendation or compliment

their colleagues.

Mandatory for the review committee to reply to the employees’ suggestions

within 2 days or he shall be allotted ‘default points’

STARS : Special Thanks and Recognition System

 “Customers of an organization can be satisfied by it only when its

employees are satisfied.”

Recognizing and rewarding employees who showcased excellent

performance at their work.

Promoted successively to various levels.

Employees were not just assessed on their performance but also on

parameters like honesty, trustworthiness, concern for the environment,

team spirit, cooperation etc.

Appreciations from the customers also fetched points.

GFT : Guarantee of Fair Treatment

Taj has a comprehensive complaint resolution system in place, known as the Guarantee of Fair Treatment (GFT), to ensure that employee grievances were addressed.

Under GFT, complaints passed through successive stages in Taj's hierarchy, starting with the immediate superior, depending on whether or not the said employee was happy with the redress response given at each stage.

APPLICATIONS OF HRIS IN TAJ HOTELS

Employee Database

Maintain all information related to Employee in one central repository

Build organization structure including reporting matrix and multi cost centre allocation

Interactive Dashboard

Powerful self-service module with ability to view all quick links on one page without having to navigate through the application to search for information

Configurable Workflows

Design workflows as per your business needs without needing any additional customizations. If require you may attach a workflow to entire company, department or to individual

Employee Movement

Maintain all the records of hiring, promotions, transfers, reassignment and exits. Easily track the complete movement of employee from hiring to exit

Identify and address early talent & skills gaps.

On-Boarding

Organisational socialisation it refers that new employees acquire the knowledge skill and behaviours. Tactics used in this are formal meeting, lecture, videos etc. it leads to positive outcome such as higher satisfaction, job performance.

Separation Management

Resignations

Terminations

Exit Interview

 ERR (Employee retention rate) is the highest amongst all its competitors. 

 Drives employees beyond their duties which was totally unexpected of them as was in the case of 26/12 Tsunami and 26/11 attacks.

 In 2002, Taj Group was conferred HERMES Award for its innovative HR practices.

With the implementation of STARS, there was tremendous improvement in the service standards and also the customer satisfaction level.

Outcomes of these Policies

PRESENTED BY

KURIACHAN MANUEL

NITHIN THOMAS

REJIT ABRAHAM

RUKKU ULLAS