TAFE SOUTH WESTERN SYDNEY

INSTITUTE

Business Faculty

Working together building relationships

Presenters:

Vicki Koke

Peter Rappo

CIII in Education Support

• What is our goal

Promote lifelong learning Provide formal recognition of existing

skills Skills gap training – off-site workshops Career pathways

Delivery pattern

2 year delivery in the workplace Competencies supported by

workplace evidence Workshops offered for skills gap

training

Promotion

• Closer links outside of TAFE

• No longer working alone as an organisation

• Visit workplaces – a day on the road

Upskilling Staff at Coke-Amatil

Certificate IV in Frontline Management

Workplace Delivery

Staff selection based on potential leadership within Coke

Target groups:• Office staff

• Technicians (trade)

• Support (warehousing)

Impact for Organisation

• Teams identified to undertake upskilling

• Problem/issues Productivity/customer service Customer service

• Action plans formulated Key recommendations put forward

to improve output for work team in organisation

Positive Outcomes

• Team recommendations implemented by management

Identification of problems/issues impacting on company

Action plan formulated to implement recommendations satisfying management

Internal and external customers benefits for company

Sydney Water Project

• Project Brief Mapping job roles to national

competencies

• Areas covered Customer relations/call centre Project management Mechanical/electrical Water treatment operations

• Working together across faculties

Business Applied Science Manufacturing & Engineering

• Software/support to assist in aligning job roles to national competencies

Skillspro Curriculum centres

Customer Relations/Call Centre Operation

• 5 levels in centre operation• Approximately 150 staff• Mapped from AQTF2-AQTF4

• Consultative process working together with the key personnel