Tactical Communications Training: Communicator 4.5 and ......Mar 08, 2017 · Communicator! NXT...
Transcript of Tactical Communications Training: Communicator 4.5 and ......Mar 08, 2017 · Communicator! NXT...
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Tactical Communications Training:Communicator 4.5 and Messaging
March 8, 2017Louisiana Department of Health
Office of Public Health Bureau of Community Preparedness
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OBJECTIVES
At the end of this session, the learner will be able to:
▫ Correctly word messages which are crafted with the target audience in mind following PHIN guidelines
▫ Build scenarios to distribute emergency messages with the desired response from recipients
▫ Correctly name messages
▫ Build correctly named groups
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Communicator 4.5 OVERVIEW
• Login screen
• LADHHOPH
• LADHHOPHREG
• Contacts
• Adding Users
• Modifying Contacts
• Groups
• Naming and Creating Groups
• Static vs. Dynamic Groups
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Communicator 4.5 OVERVIEW
• Messages
• Naming/Modifying/Creating Messages
• Communications Request Form (message approval/tracking form)
• Scenarios
• Naming/Modifying/Creating Scenarios
• Call Flow (desired responses to messages)
• Reports
• During activation to check status
• Following activation to determine if activation was successful
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Communicator 4.5 Contacts
Contacts—Setting-up Group Identifiers
Custom Fields—• This is the area that can be used to define your
dynamic groups.• If you want to use a Custom Field to define a group,
the group can be a dynamic group that doesn’t have to be manually updated each time there is a change in personnel or assignments.
Updating Contacts—• You can update your contacts as needed to assure
current information is entered.• Be sure to hit Save before leaving the contact
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Communicator! NXT Contacts
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Communicator 4.5 Contacts
Creators—
Regional Tactical Communications staff are all assigned the security access of “Creator” in Communicator! NXT 4.5.0
Creators can do everything that an Administrator can do in the system, except modify/assign Security Users in the Settings tab.
Creators can:• Add/edit contacts• Add/edit groups• Create messages• Create/activate scenarios• View reports on the scenarios
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Communicator 4.5 GroupsGroups—• Naming Groups
• Use the Region name first then the group type• Try to be as specific as possible in the group name• Notify Tactical Communications Officer at BCP if SNS
and/or IC Team group names change
Static VS. DynamicStatic—• Specific contacts assigned• Have to be modified manually if any changes are made
Dynamic—• Set conditions to form the group• Use the Custom Fields to set these up• Can make it an exact match of what’s in the field or just some
part of the field to be sure all contacts you want are included
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Communicator 4.5 Messages
Messages—
Communication Request Form• Have to fill-out this form before every message• Must get messages approved• Keeps record of message—date and time• Which groups will get the message
• Know your target audience• Know desired outcome of message
• Approval of wording of the message
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Communicator 4.5 Messages
Wording of Messages using PHIN guidelines—• In the first line of an email, click the Auto Text button to the side of the
message body text box and click StartDate then click the Insert button then space and click the Auto Test button again and click StartTimethen the Insert button.
• Make sure to have the following sentences at the beginning and end of the message if it is a drill or exercise message:• “This is a test. This is an exercise. This is only a test.”
• Make sure the first sentence of the body of the message (after the test sentences) is, “This is a message from the Office of Public Health Region (Fill-in Region Number) .”
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Communicator 4.5 Scenarios
Creating Scenarios—• The first 4 tabs must be completed when creating a
scenario before the scenario can be saved.
o Generalo Call Flowo Groupso Message
o Other tabs can be completed when creating a scenario as well including:o Reportso Settingso Activation Settings
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Communicator! NXT Contacts
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Communicator 4.5 Scenarios
Creating Scenarios—• Under the Call Flow tab, you can set the type of
template for the response you want according to your needs for each message
o Simpleo Simple Understando Simple Responseo Secure Deliveryo Secure Responseo Are you okay?
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Communicator 4.5 Scenarios
Simple• Greeting• Message• Opportunity to repeat the message• Farewell
Simple Understand• Greeting• Message• Opportunity to repeat the message• Farewell• Asks the recipient if the message was understood• If “no” response is received, message repeats
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Communicator 4.5 Scenarios
Simple Response• Greeting• Message• Opportunity to repeat the message• Farewell• Asks recipient if they can respond to the situation• If “yes” response, they key in their ETA in military time (four
digits indicating HHMM)
Secure Delivery• Greeting• Prompts recipient to enter User ID• Message• Opportunity to repeat the message• Farewell
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Communicator 4.5 Scenarios
Secure Response• Greeting• Prompts recipient to enter User ID• Message and chance to repeat the message• Asks recipient if they can respond to the situation• If “yes” response, they key in their ETA in military time (four
digits indicating HHMM)
Are You OK? (for Web/Phone Check-In)• Greeting• Prompts recipient to enter User ID• Asks if the recipient is “…safe and OK” and for best phone
number (if number not in system, it’s saved as a Phone Type of Other in recipient’s contact record)
• Documents response for reporting purposes
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Communicator! NXT Scenarios
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Communicator! NXT Reports
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Communicator! NXT Reports
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Communicator! NXT Reports
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Bureau of Community Preparedness8453 Veterans Memorial Blvd.Baton Rouge, LA 70807
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QUESTIONS
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