Table of Contents for Endpoints... · 2020-01-13 · AMP for Endpoints Entitlement Guide 5 3. If...

AMP for Endpoints Entitlement Guide

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Table of Contents

Entitlement for your Product ..................................................................................................................................................................... 2

Licensing Portal ......................................................................................................................................................................................... 2

Language Support ..................................................................................................................................................................................... 2

Cisco Security Account ............................................................................................................................................................................... 2

Public Cloud Entitlement Emails - No existing cloud account .................................................................................................................... 3

Existing Cloud accounts - POV conversion to Licensed, License Renewal or ELA license ......................................................................... 16

Adding additional connectors to an existing Private Cloud Virtual Appliance ......................................................................................... 20

GLO Ticketing system .............................................................................................................................................................................. 21


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Entitlement for your Product You can retrieve the entitlement license for your purchased product via links in either an eDelivery email or an entitlement email. If you do not have access to the eDelivery email, you may contact GLO (0) to request an entitlement email for your order.

Licensing Portal The activation URL in the eDelivery or entitlement email takes you to the Cisco Licensing portal to apply your license. Login credentials are tied to the end user’s cloud account; if you received an email for a renewal but do not have any existing login credentials, you will need to pass the email to another end user who does.

Language Support We now support English, Japanese, Chinese and Korean on our Licensing portal when the Asia Pacific data center is selected. Users can select their preferred language from a drop-down menu (which is displayed in English by default). Buttons and important entries are then displayed in the selected language. Only the APJC cloud has the option to be presented in English, Japanese, Chinese or Korean. If you would like to move your cloud to another data center (Americas, Europe, or Asia Pacific), contact your Cisco Sales representative.

Cisco Security Account AMP for Endpoints credentials are part of the Cisco Security Account (CSA).When the first user signs up for a CSA, they will need to add additional security admins to their own Organization. When applying your license to stand up a new cloud, you will be creating a Cisco Security Account, or you will apply the license using your existing CSA credentials. When this is done, an organization is created for your business. Add additional users under the same organization. Do not sign up for individual accounts, as they will not sync to the same instance.


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Public Cloud Entitlement Emails - No existing cloud account Scenario: If the entitlement email has gone to the reseller, they must pass it onto the end customer to activate. The end customer doesn’t have an existing AMP for Endpoints cloud. They have purchased without an evaluation or renewal license. NOTE: THE 3 CLOUDS ARE SEPARATE FROM EACH OTHER, AND IF YOU CHOOSE TO SPLIT UP YOUR LICENSES BETWEEN AMERICA, EUROPE AND ASIA PACIFIC CLOUDS, YOU WILL NOT BE ABLE TO MANAGE THEM AS ONE. 1. Click the URL provided in the

eDelivery Email or entitlement email.


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2. Click your preferred Cloud Data Center.

a) Americas – This cloud can be used for all countries. There are no distance-related issues with latency for countries that are far away.

b) Europe - This cloud complies with EU Privacy Laws.

c) Asia Pacific - This cloud has the capability to select English, Japanese, Chinese or Korean languages.


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3. If you already have a Cisco Security

Account (CSA), but not an AMP for Endpoints cloud, click on Login. This will sync your CSA credentials to the new AMP cloud.

4. If you do not have an AMP cloud or your company does not have a Cisco Security Org set up:Under New Customers, select “Create Account” to apply the license to the new cloud account for your company.


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5. If your company does not have a CSA Org set up, then Fill in all the fields:

a. First Name b. Last Name c. Organization Name d. Login Email Password e. Password Confirmation

Then click the Create Account button. NOTE: If someone already has a CSA Org set up for your organization, then have them add you first under https://castle.amp.cisco.com (note EU and APJC have a different regional URL) first and then authenticate your credentials. You can then relaunch the entitlement URL and then you can proceed to step through Step 3 through this guide to stand up a new AMP cloud and sync your CSA credentials


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6. When creating a new Cisco

Security account. A splash page will appear. To tell you the registration of your Cisco Security account is complete. Once the registration has been completed and email will arrive to verify your account and apply your license.


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7. Welcome to Cisco Security email will come from [email protected]. This is a 2 step verification

a) Activation link for your CSA account

b) Claim your order and apply the license to your cloud


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8. Step One: activate your account Enter in your email and password that you set up when signing up. Select Login.


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9. Accept the Terms of Service Select check box and select continue


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10. Authenticated into Cisco Security Org https://castle.amp.cisco.com EU and APJC customer will have a regional variation of URL. You can view the URL at the top of the webpage. This is where you will be able to Launch AMP for Endpoints and Threat Response. Add users under the same Organization as you just created, under the Users tab. These added accounts do not replicate to the AMP cloud, so you will need to add the accounts to the AMP cloud after setup.


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11. Apply your license Go back to your Welcome to Cisco Security email and select the second link to apply your order to your cloud.


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12. Sign in with your CSA credentials


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13. Select Claim Order to be applied to the AMP for Endpoints cloud. *Note the SKU will vary based on your type of purchase.


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14. Order is successfully applied.

You can now do the following things.

a. Launch AMP for Endpoints console

b. Add additional security admins to the same organization as you.

c. Access the CSA User Guide

d. My Account shortcut.

*NOTE: Adding accounts under the Cisco Security Account main page, does not automatically add an account to the AMP for Endpoints for additional users. Launch the AMP console to add additional users there.


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Existing Cloud accounts - POV conversion to Licensed, License Renewal or ELA license Scenario: If the email has gone to the reseller or to a user that does not have an existing AMP account, the email should be passed onto a user with an existing account that they want to apply the license to. The steps below are for POV conversions, license renewals or applying ELA licenses to existing cloud accounts. NOTE: THE 3 CLOUDS ARE SEPARATE FROM EACH OTHER, AND IF THEY CHOOSE TO SPLIT UP THEIR LICENSES BETWEEN AMERICA, EUROPE AND ASIA PACIFIC CLOUDS, THEY WILL NOT BE ABLE TO MANAGE THEM AS ONE. 1. The end customer with existing AMP credentials

must click the URL provided in the eDelivery email or Entitlement email.

2. Determine if the existing account is located in America, Europe, or Asia Pacific and click the corresponding button.

• A quick way to verify where the cloud account is located is to look at the login URL you usually sign in with.

a. Americas - https://console.amp.cisco.com/

b. Europe- https://console.eu.amp.cisco.com/

c. Asia Pacific- https://console.apjc.amp.cisco.com/

• Americas - This cloud can be used for all countries. There are no distance-related issues with latency for countries that are far away.


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• Europe - This cloud complies with EU Privacy Laws.

• Asia Pacific - This cloud has the capability to select English, Japanese, Chinese or Korean languages.

3. Under Existing Customers, you must apply the

license to the existing account by clicking Log In under “Please apply with an administrator account” and signing in with your credentials. This will apply your license to your existing account, for a license renewal, ELA or a POV conversion.


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4. You will be prompted to sign into your account to apply the license.


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5. Claim your order to apply your license to your cloud. SKUs and Sales order number will be unique to your business.

6. A message will shown on top that your order has been claimed and provisioning is currently in progess.

7. Bookmark this page for easy access to AMP for Endpoints and Threat Response.

8. Click on Launch button next to AMP


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9. Read and Agree to the Subscription Agreement, by

selecting the checkmark and click on continue.

Adding additional connectors to an existing Private Cloud Virtual Appliance If you have purchased a virtual Private Cloud (vPC) or a HW Private cloud appliance and want to add additional connector licenses to your existing private cloud, please contact GLO or [email protected] Information is located below.


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GLO Ticketing system In case you get an error message or if you haven’t received confirmation within 48 hours of applying your license, contact GLO through their ticketing system.

Visit the online portal at http://cisco.com/tac/caseopen. After selecting the appropriate technology and sub-technology, select “Licensing” listed under “Type of Problem”. This is the preferred method and the most efficient method for customers to open severity 3 service requests. Alternatively, you can send an email to [email protected]. This will automatically generate a case that will be picked up by one of the GLO team and will be answered within 60 minutes. We ask for the email body to include the following: Cisco.com ID: Product Name: Issue/Request Details: Cisco Sales Order #: End Customer Business Name: Customer Full Name: Customer email address: Please include as much information as possible. If you did not receive the entitlement email, the reason might be that the email was not entered into the order when the it was placed under shipping and install.

Table of Contents for Endpoints... · 2020-01-13 · AMP for Endpoints Entitlement Guide 5 3. If...

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