Table of Contentsvfolders.acieap.com/cnic/files/EAP_AnnualReport2013_CNIC.pdf · Annual Review for...

CNIC Employee Assistance Program Annual Report | Table of Contents 1

Table of Contents

1 Executive Summary

1.1 Program Highlights

2

2 Service Outcomes

2.1 Account Management 2.2 Veteran Connection 2.3 Consultation Hours 2.4 Return On Investment 2.5 Referral Source 2.6 Supervisory Referrals (SVR)

4 5 6 6 7 8

3 Critical Incident Response and Training

3.1 Critical Incident Response (CIR) 3.2 Trainings and Seminars

9 10

4 Program Promotion

4.1 User Acquisition 4.2 Partnership Marketing 4.3 Web Services 4.4 Promotional Materials

12 13 13 14

5 2014 Strategic Plan

5.1 2014 Recommendations 5.2 Mobile Apps 5.3 2014 Promotional Calendar

15 15 16

6 Appendix

6.1 Demographics 6.2 Program Statistics 6.3 Primary Issue Definitions 6.4 Summary of Benefits

17 19 22 23

CNIC Employee Assistance Program Annual Report | Executive Summary 2

1

Executive Summary

1.1 Program Highlights CNIC and ACI Specialty Benefits have partnered to deliver an employee assistance program, work/life benefits and personal services, with an annualized utilization of 6.3%. This year the EAP for CNIC achieved a 104% increase in Supervisory Referrals and a 1.1% increase in utilization. This impressive utilization is a direct result of the strengthened partnership between ACI Specialty Benefits and CNIC. ACI looks forward to continually improving upon services offered based on feedback from CNIC. 2013 Program Highlights:

292% Return On Investment for direct services provided 6.3% annual utilization 1,215 new contacts 114.5 onsite hours 2,652 hours of employee clinical assessment 57% of work/life referrals were for legal services Strong CNIC involvement in Social@ACI 104% increase in Supervisory Referrals (SVR) and clinical consultations New Veteran Connection Blog, an updated version of the Veteran Assistance

Module, features fresh new content on military-specific issues

Quarterly Utilization Trends:

There were 1,215 new cases for 2013. Below is a breakdown of request types.

The Top 3 Primary Issues for Assessment:

Q1 20135.7%

Q2 20136.1%

Q3 20136.8%

Q4 20136.6%

Emotional (33%)Work/Life (24%)Job Performance (10%)

CNIC Employee Assistance Program Annual Report | Executive Summary 3

The Top 3 Work/Life Requests:

The Top 3 Primary Issues by Quarter:

Definitions of primary issues are available in the appendix.

Legal (57%)Financial (18%)Financial Hardship (11%)

0%5%

10%15%20%25%30%35%40%45%50%

Quarter 1 Quarter 2 Quarter 3 Quarter 4

Emotional

Work/Life

Job Performance

CNIC Employee Assistance Program Annual Report | Service Outcomes 4

2

Service Outcomes

2.1 Account Management On May 22nd, 2013, ACI's Sandy Glashaw and Rafael Cortina met with CNIC’s Randy Rocha, Lynn Hickman, Stephanie Wieschhaus, Kimberly Seymour, and Laurus’ Peter Anderson, Linda Stack, Traci Gleason, and Betty Spartz in Millington, TN to present the Annual Review for 2012. They introduced new promotional materials specific to CNIC’s population, including the employee landing page, Veteran Module, QR codes on printed materials, and social media outlets for communication. On November 14, 2013, Sandy Glashaw traveled to Millington, TN to attend the Benefits Fair for CNIC employees. There, she was honored to receive the “Certificate of Appreciation” on behalf of ACI, for exceptional commitment and support as demonstrated in the crisis response to the tragic Naval Yard shooting in September. ACI’s crisis response team, including Army veteran clinician Megan Hawker, traveled to Washington D.C. to join the skilled team providing crisis support immediately following the incident. ACI also provided direct outreach and immediate response for critical incidents, including:

April 18 – Great Lakes Flooding – Chicago, IL September 16 – Naval Yard Shooting – Washington, D.C. October 17 – Typhoon Francisco – Guam, USA October 24 – National Guard Armory Shooting – Millington, TN December 6 – Winter Storms – Millington, TN

Finding Strength in Tragedy In response to the mass shooting that took place at Navy Yard on Sept. 16th, ACI Clinical Specialist and combat veteran Megan Hawker was flown out to Washington within hours of the incident. From there, she worked tirelessly alongside various other crisis support and mental health professionals, including Ed Cannon and SPRINT (Special Psychiatric Rapid Intervention Team), to support anyone in need of services: military, civilian, contractors and family members. The combined efforts of Megan’s expertise and ACI’s executive team earned ACI a Certificate of Appreciation, recognizing the company’s commitment and support as demonstrated in their immediate response in the wake of the Naval Yard tragedy. The response from all involved, at every level, was remarkable and ACI will continue to provide support to CNIC. A total of ninety three hours were provided to support employees at the Navy Yard shooting incident.

“It feels as if it was a lifetime ago, but our paths crossed in September when Megan came to Washington DC. A lot has happened over the course of a few months, and as such, I wanted to take a moment to thank her and tell her that she had a profound POSITIVE impact in my life. With encouragement, I took one small step and returned to work; and since then, have been moving forward. I wanted to let Megan know that I'm very glad to have met her. Thank You!”


2.2 Veteran Connection ACI Specialty Benefits is committed to serving those who serve with Veteran Connection – a full-range of resources and support designed specifically for veterans, active duty, military personnel, military students and military family members. ACI’s Veteran Connection is easily accessible through a variety of channels, and includes:

Veteran Connection landing page Veteran Connection blog Veteran Connection YouTube channel Clinicians specialized in military issues Targeted outreach materials

Veteran Connection Blog ACI’s resident veteran and clinical specialist, Megan Hawker, has compiled her military knowledge and expertise and launched it into the blogosphere. Megan, along with several other clinical experts are the writers that make up Veteran Connection, a blog that features thoughts, tips and personal stories geared toward veterans, military personnel, active duty, military family members and all service members. Blog posts are published once a month and topics range from service members integrating back into civilian life to the positive benefits of veteran pet ownership. Top Veteran Connection blog posts featured in 2013:

1. Paws-itive Benefits of Veteran Pet Ownership 2. What Not to Ask a Veteran 3. What to Say to a Veteran 4. Why Not Simply Say Thank You? 5. Veterans: The Ultimate Employee 6. 4 Tips for Transitioning Veteran Students 7. Finding Strength in Tragedy 8. Veteran Connection Videos 9. Myths about PTSD 10. Interacting with Veterans: Tips for Educators

Veteran Connection YouTube Channel For those who enjoyed the blog, the YouTube channel operates under the same tenets and serves as an excellent supplement to the Veteran Connection blog. This channel features exclusive content produced by the ACI team, complete with interviews, resources and plenty of information to help service members and non-service members alike learn about military-specific issues.


2.3 Consultation Hours ACI has compiled a list of service hours provided for direct services through the EAP Program. Highlights include 2,652 employee clinical assessment hours and 1,727 hours of consultation in all areas.

2.4 Return On Investment

1 The EAP Program has produced a 292% return on investment for direct costs. The EAP Program provided 2,652 hours of employee clinical assessment in 2013. Mental health problems affect productivity and job performance. An average 12% of all workers nationwide have been diagnosed with depression and miss an estimated 68 million

1 Return On Investment calculated using the total receivables of $ $233,632.95

0

500

1000

1500

2000

2500

3000 Employee Clinical AssessmentConsultation: Work/Life & ConciergeConsultation: Supervisor & ManagementMarketing & TechnologyConsultation: EmployeeOnsite Services

Employee Clinical

Assessment

2,652 hours $225/hr $596,700

Consultation: Work/Life &

Concierge

1,422 hours $150/hr $213,300

Consultation: Supervisor, Mgt

and Outside Consultants

249 hours $150/hr $37,350

Marketing & Technology

141 hours $150/hr $21,150

Consultation: Employee

56 hours $150/hr $8,400

Onsite Services

114.5 hours $350/hr $40,075

$916,975292%

Return On Investment1


additional days of work each year than their counterparts. This results in an estimated cost of more than $23 billion in lost productivity annually to U.S. employers.1 The typical analysis produces an ROI of between $3 and $10 dollars in return for every $1 dollar invested in an EAP.2 When employees receive help for their psychological problems, clinical assessment can have a positive impact on personal well-being, absenteeism, and productivity. The following chart shows the number of referrals in graphic detail:

*Other includes less than 1% of the categories Alcohol, Drugs, and Substance Abuse/Family.

2.5 Referral Source The source of referral—that is, what brought the EAP program to the attention of the employees—is an important measurement of success. Within the year, 52% of employees cited Human Resources as the primary source of information about the EAP program. This valuable partnership is showing measurable results and increased employee productivity.

*Other includes less than 2% of each of the categories Supervisor – Informal, Intranet, Onsite Event, Health Fair, myACIonline, and Website.

1 Witters, D., Agrawal, S., Liu, D. (2013, July 24). Depression Costs U.S. Workplaces $23 Billion in Absenteeism. Gallup.com.

2 Philips, S.B., Hargrave, G.E., Hiatt, D., Jorgensen, D.G. (2009). EAP effectiveness and ROI. EASNA Research Notes, Vol. 1, No. 3. EASNA.org.

020406080

100120140160

Quarter 1

Quarter 2

Quarter 3

Quarter 4

Human Resources (52%)Poster / Brochure (22%)Used Before (11%)Family Member (5%)Supervisor - Formal (3%)Orientation / Training (2%)Other Employee (2%)Other* (3%)


2.6 Supervisory Referrals (SVR) Supervisory Referrals, or SVRs, are an essential benefit when employee personal issues or stress begin to affect productivity. In 2013, CNIC experienced a 104% increase in supervisory referral utilization. The highest-cited reason for an SVR was Suicide Ideation, with 9 cases out of 39 cases total. With full support of ACI clinical representatives and a detailed SVR process packet, supervisors and managers are guided through the process of formally and confidentially referring an employee to the comprehensive EAP services. Successful SVRs allow employees to resolve issues as efficiently and effectively as possible.

Reasons for SVR:

Suicide Ideation (23%)Substance Abuse (18%)Anger Management (13%)Communication (13%)Job Performance (10%)Grief (10%)Stress (8%)Emotional (5%)

CNIC Employee Assistance Program Annual Report | Critical Incident Response and Training 9

3

Critical Incident Response and Training

3.1 Critical Incident Response (CIR) ACI’s hallmark quality of service in times of crisis includes the following Crisis Reponse action taken in 2013:

Immediate and proactive outreach during devastating man-made tragedies and natural disasters this year

Social media outreach to remind employees and family members of the personalized support that ACI offers

Outreach to 5 CNIC locations during separate crisis events, providing immediate telephonic crisis response and information packets on helping employees cope during tragic events

In all events, comprehensive emergency resources and support materials are provided as needed

2013 Critical Incident Response:

ACI provided direct outreach to the Great Lakes Base during severe flooding in Chicago, in the wake of the tragic Naval Yard shooting in Washington D.C., Typhoon Francisco in Guam and the National Guard Armory Shooting and Winter Storms in Tennessee

14 Critical Incident Debriefings (CISDs) across 3 locations 48 outreach postings on social media for nationwide events

ACI provided immediate outreach in the wake of national tragedies and natural disasters:


3.2 Training Seminars CNIC has access to 100 hours of training per contract year. Through December 31, 2013, ACI has delivered the following Employee and Management Training Sessions:

Training Location # of Sessions Hours

Stress: How to Deal Millington, TN 2 2

Managing Conflict San Diego, CA 1 1

CISD Bremerton, WA 1 2

Coping with Financially Stressful Times

San Diego, CA 3 3

EAP Orientation Andrew AFB, MD

1 1

CISD San Diego, CA 1 2

CISD Washington D.C. 12 93

Building a Better Team Pensacola, FL 1 1

Benefits Fair Millington, TN 1 4

Personalities in the Workplace Newport News, VA

1 1

Total Onsite Hours for 2013 110

The average rating for all the events in 2013 was 4.5 out of 5. Listed below is some of the feedback we received throughout the course of the year from our clients regarding the training sessions they attended.

“The sessions went well & Kathy did a good job. It was a pleasure to meet her. Sessions were interactive." “The training was awesome. The presenter was able to introduce the benefits clearly. Also, the trainer had time afterwards to answer any of the troops questions regarding the EAP Program.” “Everything went really well, and the feedback was very positive.” “The training was absolutely wonderful! Everything went perfect. The recommendation given for Personalities in the Workplace was great. The audience was filled with training facilitators and Kelley Pearson was fantastic. She took her time and was very professional. The presentation was well received by everyone and they enjoyed it. I am very happy with ACI Specialty Benefits and can't wait to use the training services again.”

“Thank you for your assistance. Megan has been an outstanding asset and I know our Navy family appreciates the service provided.”


Quarterly Management Training Series ACI's Quarterly Management Training Series aims to help managers and supervisors tackle the various issues they may encounter in the workplace by offering practical tips and suggestions. In 2013, ACI delivered the following management training series webinars, along with video takeaways on YouTube:

Q1: Conflict Management Q2: Stress Management Q3: Time Management Q4: Holiday Stress Management

CNIC Employee Assistance Program Annual Report | Program Promotion 12

4 Program Promotion

4.1 User Acquisition

ACI uses social media platforms to drive engagement and maximize utilization of EAP services. Employees can follow, like, pin, tweet, and interact with ACI on Facebook, Twitter, Pinterest, Google+, LinkedIn and more. ACI also provides prompt crisis response announcements on social media.

EAP User Acquisition

Employee Landing Page Veteran

Connection Virtual Folder


4.2 Partnership Marketing Cross-promotion of interactive social media content between CNIC and ACI has been a marked success, especially through Twitter. On November 14, ACI was honored to share our recent recognition by the Department of the Navy at CNIC’s Health Fair.

4.3 Web Services Employee Landing Page The dedicated landing page is the bridge between CNIC materials and ACI’s comprehensive benefits. From the landing page, employees can access orientations, benefit summaries, links to the legal and financial resources center, flyers and other resources. Employees can easily submit benefits requests online or contact ACI directly via phone, text, or email. The landing page (http://cnic.acieap.com) had 357 visits in 2013, with the majority of visits being in July.

Virtual Folder CNIC’s personalized virtual folder contains all digital collateral and resources for managers and supervisors. YouTube Channel ACI has also launched its own YouTube Channel. Using the popularity of YouTube, ACI offers webinars, videos and more in a free, simple-to-access package.


4.4 Promotional Material ACI’s in-house marketing team has created and delivered a variety of custom materials and promotional tools to support CNIC’s EAP program this past year.

Newsletters Each month, Account Manager Sandy Glashaw provides text-only HealthyMail newsletters (also available as PDFs in both English and Spanish) and Affinity Quarterly newsletters via email to CNIC HR for distribution to employees. In this email, Sandy highlights new program components and service offerings to remind CNIC and employees of the wide range of benefits available. In 2013, ACI provided the following newsletters:

January: Debunking Generational Stereotypes February: Flex for Success: Four Personality Muscles You Should Be Working March: Count Your Chickens: 6 Simple Budgeting Tips to Reduce Financial

Stress April: Ways to Stay Productive in a Digital Age May: 5 Worst Ways to Deal with Stress June: 3 Ways to Get the Most Out of Your Family Vacation July: Get SMART: Set Meaningful Goals August: 10 Time-Saving Tips that Could Save an Hour Per Day September: 5 Lessons Your Kids Can Teach You October: Best Advice from ACI’s Parents November: The Secret to Overcoming Holiday Stress December: Dr. Clark’s Holiday Message

Q1: 5 Surprising Financial Benefits from ACI's EAP Q2: Paws-itive Benefits of Veteran Pet Ownership Q3: Back to School at Any Age Q4: Take on the Holidays with Tips from ACI Parents

CNIC Employee Assistance Program Annual Report | 2014 Strategic Plan 15

5

2014 Strategic Plan ACI has been privileged to provide CNIC with an outstanding EAP program. CNIC and ACI’s partnership has been successful, proactive, and ACI looks forward to serving CNIC and responding to needs throughout 2014.

5.1 2014 Recommendations Moving forward, ACI recommends using an even stronger cross-promotion and partnership presence in order to target various CNIC populations in the following ways:

Mobile Apps and Technology Promotion: Increase visibility and usage of ACI’s mobile apps and web platforms for convenient, instant access to benefits and services. Ensure these tools are effectively promoted to all family members, to help boost family member utilization of benefits

Promote Veteran Connection and YouTube page: Through Veteran Connection, the ACI team will assist veterans and their family members in finding the right resources, from specialized clinical services to military-specific resources and links

Increase Management Training Series Attendance: Continue to advance ACI's Management Training Series, which offers practical tips for a wide range of management challenges and issues

Continued Social Media Collaboration: Continue to foster successful cross-promotion and interaction between CNIC and ACI across Twitter, Facebook and various other outlets

Clinical Consultation and Supervisory Referral Usage: With the highly successful supervisory referral utilization of 2013, ACI and CNIC locations can continue to promote the utilization of clinical consultation and SVR services to address workplace and employee concerns, performance issues or other challenges

Strengthened Location Partnership: Foster stronger and direct relationship between ACI and CNIC Human Resources representatives across individual locations to provide more direct support for individual concerns and challenges. Stronger working relationships by location will also help drive program visibility and utilization

Produce monthly/quarterly newsletters and other marketing materials to promote EAP services

Increase opportunities for onsite trainings and webinars and expand presence across more locations

5.2 Mobile Apps Through the new myACI App, CNIC employees and family members can easily request services and referrals, or directly contact ACI for more immediate concerns. Responses are just as timely as contacting ACI via other methods, including phone and email. The myACI App is available for Apple iOS operating systems and Android phones.

CNIC Employee Assistance Program Annual Report | 2014 Strategic Plan 16

5.3 2014 Promotional Calendar ACI’s monthly HealthYMail Newsletters, Quarterly Management Webinars, and other themed promotional materials are based on the 2014 Promotional Calendar. JANUARY FEBRUARY MARCH

Action Steps Happiness New Economy Q4 Utilization Report -

arrives 1/15 HealthYMail Newsletter

HealthYMail Newsletter Affinity™ Quarterly Supervisory “Live” Webinar:

Understanding the Troubled Employee, Wednesday February 19th

HealthYMail Newsletter Veteran Connection

APRIL MAY JUNE

Build Balance Substance Abuse Technology Q1 Utilization Report -



Raising Your Awareness of Substance Abuse, Wednesday May 21st

HealthYMail Newsletter

JULY AUGUST SEPTEMBER

Veterans Bullying Back to School Q2 Utilization Report -



Tackle Workplace Bullying, Wednesday August 20th


OCTOBER NOVEMBER DECEMBER

Holiday Stress Giving Back Holiday Message Q3 Utilization Report -


HealthYMail Newsletter Affinity™ Quarterly Veteran Connection Supervisory “Live” Webinar:

How to Respond to a Critical Incident, Wednesday November 19th


Q1Understanding the Troubled Employee

Q2Raising Your Awareness of Substance Abuse

Q3Tackle Workplace Bullying

Q4How to Respond to a Critical Incident

CNIC Employee Assistance Program Annual Report | Appendix 17

6

Appendix

6.1 Demographics The following section summarizes the characteristics of the employees using the EAP. ACI’s experience data has been broken out by quarter as well as annualized for trending.

Gender:

Age Range:

Who is Initiating Contact with ACI:

0% 20% 40% 60% 80% 100%

Male

Female

Quarter 1 (81F:19M)

Quarter 2 (72F:28M)

Quarter 3 (63F:37M)

Quarter 4 (65F:35M)

Annual (70F:30M)

0%

10%

20%

30%

40%

50%

60%

0-19 20-29 30-39 40-49 50-59 60+

Quarter 1

Quarter 2

Quarter 3

Quarter 4

Annual

0% 20% 40% 60% 80% 100%

FamilyMemberor Other

EmployeeQuarter 1 (99E:1F)

Quarter 2 (98E:2F)

Quarter 3 (98E:2F)

Quarter 4 (95E:5F)

Annual (98E:2F)


Years Employed:

Referral Source:

Job Category:

0%

10%

20%

30%

40%

50%

60%

70%

<6 Months <1 Year 1-5 Years 6-10 Years 11-15 Years 16+ Years

Quarter 1Quarter 2Quarter 3Quarter 4Annual

0%

10%

20%

30%

40%

50%

60%

70%

80% Quarter 1

Quarter 2

Quarter 3

Quarter 4

Annual

0%

10%

20%

30%

40%

50%

60%

70% Quarter 1Quarter 2

Quarter 3Quarter 4Annual


6.2 Program Statistics

Primary Issues for Assessment:

*Other includes less than 1% of the categories Alcohol, Drugs, Substance Abuse/Family, and Other. Definitions of the primary issues are available in the appendix.

Annual Total

Emotional (33%)Work/Life (24%)Job Performance (10%)Personal Services (9%)Marital / Relationship (7%)Program Consultation (6%)Family / Child (5%)Work Stress (4%)Other* (3%)

Quarter 1Emotional (32%)Work/Life (24%)Job Performance (6%)Personal Services (9%)Marital / Relationship (13%)Program Consultation (2%)Family / Child (8%)Work Stress (6%)

Quarter 2Emotional (47%)Work/Life (15%)Job Performance (14%)Personal Services (9%)Marital / Relationship (3%)Program Consultation (4%)Family / Child (2%)Work Stress (4%)Other* (2%)



“I greatly appreciate what you have done and also know that you will continue to provide support to our personnel whenever they are in need of counseling.”


Primary Issue Breakout for Work/Life:

Annual Total

Legal (57%)

Financial (18%)Financial Hardship (9%)

Elder Care (9%)

Child Care (3%)

Pet Care (2%)

Education (2%)

Quarter 1

Legal (56%)Financial (32%)Financial Hardship (8%)Elder Care (5%)

Quarter 2

Legal (67%)Financial (12%)Financial Hardship (12%)Elder Care (5%)Child Care (2%)Education (2%)

Quarter 3

Legal (54%)Financial (16%)Financial Hardship (11%)Elder Care (9%)Child Care (5%)Pet Care (4%)Education (1%)

Quarter 4

Legal (55%)Financial (14%)Financial Hardship (7%)Elder Care (13%)Child Care (4%)Pet Care (3%)Education (3%)


Primary Issue Breakout for Concierge:

*Other includes less than 1% of the categories Baby Gift, Emergency/Transitional Housing, Real Estate, Relocation Services and Transportation.

Annual Total

Personal Services (42%)Community-Based Resources (31%)Apartment Search (8%)myACIonline Website (8%)General Concierge (5%)Travel (2%)Other* (6%)

Quarter 1

Personal Services (71%)Community-Based Resources (13%)Apartment Search (4%)myACIonline Website (4%)General Concierge (4%)Other* (4%)

Quarter 2


Quarter 3


Quarter 4

Personal Services (38%)Community-Based Resources (28%)Apartment Search (10%)myACIonline Website (10%)General Concierge (3%)Travel (7%)Other* (3%)


6.3 Primary Issue Definitions Work/Life Work/Life includes referrals for issues including child

care, elder care, legal, financial, identity theft, education, community based resources and all areas of personal life management.

Primary Issues Primary Issues involve alcohol, emotional, family/child,

job performance, marital/relationship, personal services, program consultation, work stress and work life.

Program Consultation Program Consultation involves questions and concerns

regarding employee assistance program services, access and eligibility.

Emotional Emotional issues include depression, anxiety, life stress,

grief and loss, anger management, fear, feeling overwhelmed, frustrated or disappointed.

Family/Child Family/Child issues involve trouble in the family dynamic,

behavioral issues and parenting concerns. Marital/Relationship Marital/Relationship issues involve relationship issues,

domestic disturbance, marital stress and communication problems.

Work Stress Work Stress involves issues on the job such as trouble with

co-workers, difficulty with a superior, overwhelming workload, poor work/life balance and any other stressful or difficult workplace issue.

Concierge Concierge involves requests for services such as travel

planning, discounted ticket purchasing, car cleaning, home repair and any other type of personal assistance service requested.

Other Other issues involve any kind of issue request not included

in the specified categories. Alcohol Alcohol involves issues with alcohol abuse, alcoholism in

the family and requests for assistance on how to help someone with an alcohol problem.

Drugs Drugs involves issues with abuse of controlled substances,

requests for professional assistance with drug and addiction counselors, and family members suffering from drug and addiction problems.


6.4 Summary of Benefits Comprehensive services are offered to employees and all family members regardless of location. Clinical EAP Services

5 Face-to-Face Sessions1 Per Incident of Professional Assessment for Employees and Family Members

Unlimited Telephonic Professional Assessment Unlimited Clinical Consulting on Difficult Employee Issues Access to Panel of In-house Clinicians

EAP Work/Life Services

Unlimited Child Care and Elder Care Referrals Unlimited Legal and Financial Consultation Unlimited Pet Care Referrals Unlimited Education Referrals and Resources Unlimited Identity Theft Recovery Referrals Unlimited Referrals and Resources for any Personal Service Unlimited Community-based Resources Online Legal Resource Center Affinity™ Online Work/Life Website

Training & Orientations

100 Onsite Training Hours Per Year - EAP Employee Orientation Meetings - EAP Manager and Supervisor Trainings - Health Fairs - Critical Incident Stress Debriefings (CISD)

Unlimited Virtual Trainings - EAP Employee Orientation Meetings - EAP Manager and Supervisor Trainings - Live ‘N Learn Seminars - Just-Do-It Training Consultation and Facilitation Tools - 24/7 Access to Training Videos on YouTube

Dedicated Account Management

Account Management Team for CNIC Over 40,000 Providers Nationwide Quarterly Utilization Reports Annual Report

HR Support Services

Crisis Response - Critical Incident Stress Debriefing (CISD)2 - Critical Incident Stress Management (CISM) - Disaster Contingency Consultation Materials

Substance abuse case management and support for return-to-work transition Direct supervisory referrals for work performance problems Management consultation regarding difficult employee issues Consultation and development of policies to prevent workplace violence and

manage high risk situations Support to Human Resources during workforce reductions, management

changes, reorganizations, base closures, and other transitions

1 Limited to 3 sessions per 6 months in California 2 Limited to 2 hours onsite per incident


Program Promotion Unlimited Virtual Materials

- Comprehensive Promotional Materials, including electronic Brochures, Posters, Wallet Cards, Paycheck Stuffers, Supervisory Manuals, etc.

- Co-branded Flyers and Letters - Monthly HealthYMail™ Newsletter

Web - Co-branded Landing Page - Virtual Folder - Online Access to the ACI website: www.acispecialtybenefits.com

Program Access

24-hour, 365 Day-a-year Nationwide Toll-Free Number (800.932.0034) Live-answer in 175 Languages Multilingual and Multicultural Providers Co-branded Employee Landing Page Access to Social@ACI myACI Mobile App

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