T.A. Wallace & Associates, Inc. Telecommunications & Network Consultants Member Firm Society of...

T.A. Wallace & T.A. Wallace & Associates, Inc.Associates, Inc.

Telecommunications & Network Consultants

Member Firm

Society of Telecommunications Consultants

Maximize Your Network Investments

Delivering Results To Support Your Business Plan

Prepared By:

Tom WallaceDave Paruti

December, 2008

2T.A. Wallace & Associates, Inc. Proprietary Information

About T.A. Wallace & Associates, Inc.

• We Integrate Network Technologies Into Client Infrastructures• Improve Employee Productivity• Enhance Patient/Customer Service• Control/Reduce Costs.

• T.A. Wallace Characteristics• Independent: No Vendor or Supplier Affiliation• Experienced: Delivering Results for Clients Since 1995• Ethical: Adheres To STC Code of Ethics

• Industry Consolidation & New Technology = Opportunity & Complexity• Determining the right solution can be confusing and even counter-productive. • We work for you and with your staff to navigate the environment and develop

TCO price/performance analysis. • We analyze your requirements, develop a plan & design the best combination

of service and equipment elements to accomplish your objectives.• We implement the recommendations “on-time and on-budget” and measure

the results against ROI Model.


Our Consulting Practices

• Strategic Consulting • PBX & Voice Over IP (VoIP) Assessment & Design • Integrated WAN & Equipment Design• Video Conferencing and Collaboration Analysis & Design• Virtual Private Network (VPN) for Remote Associates • Call Center & Contact Center Design • Wireless Services Analysis • RFP Development & Analysis • Contract And Price Negotiations

• Network Infrastructure Assessment • Ensure that your bills reflect the rates and features in your contracts. • Make recommendations for infrastructure improvement and cost savings in

your network communications environment.

• Project Management Service • Augment your staff and manage the deployment of recommendations.

Accelerate benefit realization and measure results.

• Provide on-going staff support on a daily, monthly, or annual basis.

ProjectManagement

InfrastructureAssessment

StrategicConsulting


DetermineEngagement

Goals

Assess & Analyze

Environment

MeasureResults

ImplementPlan

DesignSolution

DevelopPlan

You & TAW

InfrastructureAnalysis

StrategicConsulting

ProjectManagement

Phased Process To Support Clients

Establish Business Goals, Project Expectations w/ IT Management &Stakeholders

Engage Resources to Collect Data

Comparative Network Technologies Seminar for IT Management

Baseline Analysis & Assessment of Current Network

Validate Contracts, Design & Billing

Determine Communications Voids & Needs w/ Stakeholders

Develop Demand Set Based on Identified Req’s

Savings Usually Accrued Here.

Evaluate Technology Options for New Environment vsBusiness Goals

Develop Network Topology & Vendor Strategy

Design Application Integration Profiles

Develop Network Management Plan- Staffing, Tools, SLA, Operations

ROI Profile

Develop & Issue RFP to Vendors

Evaluate Responses & Review w/ Team

Vendor Finalist Presentations w/ Stakeholders

Obtain Best & Final Pricing

Recommend Options w/TCO Analysis

Contract Negotiation

Develop Detailed Implementation Plan w/ Vendors

Place Orders

Begin Implementation

Weekly Status Reports w/ Stakeholders

Validate Results vs Objectives for Each Site as Completed

Validate Overall Results vs Objectives

Provide ROI Analysis &

Validate ROI Profile from Strategic Plan

We analyze your requirements, develop a strategic plan with you and design the best combination of network elements to accomplish your objectives. We don’t stop with the recommendation- we will implement it “on time, on budget” and measure the results.


Opportunity To Align Infrastructure & Business Plan

• Strategic Network Migration Plan to Operations & Patient Services

• Develop a standardized architecture to improve productivity and collaboration.

• Existing communications environment may not effectively support your mission or future desired capabilities..

• We can assist your IT organization in selecting the most cost effective IP solution for the long term looking at TCO and ROI. Converged networks and unified communications reduce costs and improve customer service.

Developing A Strategic Network Migration Plan

De-Centralized TDM

Unified Communications

Converged IP

Two Step Migration From TDM to Converged IP to UCS Enables: • More Gradual Investment• Moderate Process Change & Elimination of Culture Shock• Appropriate Benefit Realization


Case Study- Hospital Group

• Developed 5 Year Strategic Networking Plan• Assessed Centralized Applications Opportunities

• Voice Mail• E-mail & Fax Messaging• Call Center

• Investigated Patient/Customer Service Level Management Tools• Scheduling Of Appointment/Procedures• Nutrition/Wellness Programs• Billing/Accounts Payable Departments• IT Help Desk

• Assessed Productivity Enhancement Applications• Audio/Video Conferencing• Employee/Doctor Mobility

• Analyzed Converged Voice/ Data/ IP WAN Opportunities• Reviewed Disaster Recovery Services• Authored RFP For Infrastructure Upgrade • Assisted In Vendor Selection


Case Study: Health Care System

• Select Communications Platform• Robust Feature & Application Set • Automatic Failover and DR Capability• Centralized Functions (VM, Auto Attendant, ACD)• Standardized User Interface and Device Portability• Integrated Messaging & Mobility Applications• Unified Communications to Enable User Preferences• User Friendly Management System to Measure

Performance, Improve Productivity, Drive Savings

• Savings & Service Improvements• Pre-Implementation- $149K

Flexpath to PRI Conversion $67K Line Audit Project $64K Correct Billing Plan for Operations Ctr $12K Oncology Ctr. Replace Analog Lines $ 6K

• Post Installation Hard Savings- $203K Management System Trunk Optimization $152K Reduced Maintenance/Support Costs $ 51K

• Post Installation Soft ROI Unified Messaging- Recover 2 Weeks/User Productivity Improved Patient Services- Centralized ACD

FOUNDATIONSystem Platform

Network Alignment

USER INTERFACEFunction Based

Devices/Features

APPLICATIONSInteroperability &

Collaboration

MANAGEMENT PROCESS

BUSINESSSTRATEGY


Opportunities To Improve Services & Control Costs

• Network Audit & Assessment:• An In-depth Review Will Provide A Good Baseline For Strategic Planning And

Usually Uncovers Immediate Savings. • Stakeholder Interviews Will Uncover Business Imperatives

• Network Design & Vendor Contract Negotiations: • Develop Design For New Infrastructure• Develop And Issue RFP To Major Vendors/ Distributors• Evaluate Vendor Responses And Make ROI/ TCO Recommendations

• Project Management• Develop Project Plan• Coordinate Implementation & Validate Billing.

We work strictly on a retainer basis and do not accept “contingency” arrangements.The benefit for Caritas Christi is that we are focused on supporting your mission, not on finding solutions that increase our fees.


Thank You

We appreciate the time you spent with us today. To discuss specific ways to improve your business results with networked communications, please call us directly.

David M. Paruti (Dave)Senior Consultant(508) [email protected]

Thomas A. Wallace (Tom)President(508) [email protected]

For more information,please visit us

on the Internet at tawallaceassociates.com

Member Firm

Society of Telecommunications Consultants

T.A. Wallace & Associates, Inc. Telecommunications & Network Consultants Member Firm Society of...

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