T ue nov 8 2010
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Transcript of T ue nov 8 2010
Aad Streng, Philips Electronics November 8, 2010
From Philips Yellow pages to People Finder and beyond……..10 years of experience in leveraging people’s knowledge
How it all began….
How it all began….
THE QUESTION
“Who can help me with………….?”
“In this vast Philips organization there must be at least one person who is able to help me!”
Experiences with best practices
• Experts love to share but have difficulties accepting bp’s from others: no learning!
• A lot of recognition for sharing, but less recognition for learning.
Standard approach is: Connect people to the right data and information. [Intranet, databases, libraries]
How it all began….
But...
there is no-one who will implement a good idea without consulting the owner.
Hence...
it is at least as important to connect people to people than to connect people to information.
Thus...
How it all began….
Customer Perception of Value
Product Quality X Brand Image
Similar for information...
Perception of Value of Information =
Content Quality X Credibility of Owner
Perception of Value….
How it all began….
Visibility
Sharing
Learning
Levels in Knowledge Management
No Company wide sharing without creating visibility
No optimum level of learning without Company wide sharing
Yellow pages in Knowledge Management
How it all began….
Yellow Pages QUALITIES
CONNECTING
efficiency pleasure
sharingexplorationbelonging
How it all began….
My profile
How it all began….
•All contributions are stored in such a way that they can be retrieved and viewed easily, through searching and browsing
Taxonomy
How it all began….
Members can publish links, Best Practice or ask questions.
• Link
• Best practice
• Question
Types of contributions
How it all began….
•Contributions can be rated by other members.
• Contributions can be forwarded to others members.
Forward, Rate & comment
How it all began….
And since then…. overwhelming possibilities !
1414
We have to deal with……
Source: Adidas
Some learnings….
• It starts and ends with people.• People always choose for the path of least
resistance.• Different people have different problem solving
and learning styles.• Tap as much as possible from sources that are
maintained well. • Create exciting features that surprise people.• Internet possibilities drive company demand.
Sharing knowledge – the challenge…….
Two kinds of people….
• Square and round.
• Searchers and browsers.
• Excel and Word
• SharePoint and web viewers
• …
Law of the large numbers.(Wisdom of crowds)
The value of information increases exponentially with the increase of the number similar kinds of knowledge buckets.
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Value Space People Excellence
- It’s all about people! -
Where we are now….
Three domains
Make sure people can share & find explicit
knowledge
Automatic push of explicit knowledge based on peoples
profile or application preferences
Share good practices, find experts and ability to ask questions to them (from
tacit to explicit)
(1) People To Content
(2) Content To People (3) People To People
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Keeping and bringing Knowledge management, Connecting People and Collaboration together
Connect Share
Connect Mail
Empower the end-user thru our Connect Suite
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Connect ChatConnect CallC’Webmeeting
Web MeetingCall / Chat
Meeting Workspace
RSS FeedsCalendarEmail
Share & PublishSearch
Applications
TasksDocuments Notes
Workflow
Connect Meeting
81049 users
34 rooms in 2010
MySiteMyLinks
TasksDocuments Notes
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People Excellencein action
- Towards a new people centered Intranet -
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Did you know?
Finding people is the most used functionality on the Philips Intranet
Finding information can cost us EUR 1.1bln per year in productivity costs per year
67% believe there are colleagues that can help them do their job better
39% say they have difficulty locating the right people
25% frequently go outside their department to seek or share knowledge
38% don’t get asked for their help and information
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New Philips Search
Connect Suite, People Finder, Search
(tagging/rating), Blog’s, Communities, Wiki
Add enterprise microblogging as a
first step, move external groups to
this community
One Platform based on
SharePoint 2010
Social Roadmap “Philips Enterprise” (Internal)
Search
Microblog/
Social
One Portal
Work Flow
People
Finder
Libraries
IPS
Intranet
Scattered Media and
Social Media landscapeStep 1: Introduce First True Social
Component: Enterprise Microblogging
Step 2: Absorb “Microblog/Social” in Next
Generation Intranet
Yammer, LinkedIn
(External uncontrolled/uninfluenced)
Functional
Conversations
A first step – Connect Us, Microblogging
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