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T-Systems Leverages the SUSE® Linux Capabilities in a Cloud Hosting Environment for SAP
Lars Micheel | November 2014
Content
11/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud 2
1
2
3
4
T-Systems
GDU SAP Technology Services
SUSE® Technology Deployed in T-Systems
Customer Stories
T-Systems
Facts & Figures
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We think aheadWe run our business responsiblyWe make the right connections
Deutsche Telekom – an international market leader for connected life and work
More than190 million customers
Presence in around 50 countries worldwide
No. 1 on German market(phone, mobile, IT)
€60.1 billion revenue: more than 50% generated outside Germany
230 000 employees worldwide
A leading player in terms of data protection and security
A pioneer in environmental protection through the development of energy-efficient ICT solutions
9 300 trainees and co-operative education students in Germany
Telekom Innovation Laboratories /T-City project
Intelligent network solutions for connected cars, healthcare and energy
Internet services
Mobile Internet
Connected home
T-Systems – Deutsche Telekom’s subsidiary for major corporationsA global player with global resources
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INTERNATIONALpresence
Focus
Revenue
Employees
*2013 FIGURES
Market positionNo. 1
No. 2
No. 2
OFFICES IN OVER 20 COUNTRIES,
GLOBAL DELIVERY CAPABILITY
LARGE CORPORATIONS, MULTI-
NATIONAL COMPANIES, PUBLIC
SECTOR AND HEALTHCARE
ORGANIZATIONS
€9.5 BILLION*
*2013 FIGURES
APPROX. 50 000 (27 000 IN GERMANY, 23
000 OUTSIDE GERMANY)*
ICT provider in
Germany
Systems integration in Germany
Manufacturing IN
EMEA
Cloud computing @ T-Systems
11/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud 6
End-to-end execution for our clients
App
licat
ion
perfo
rman
ce m
anag
emen
t
Cloud integration center
T-Systems cloud stack
Partner services
Partner cloud stacks
Partner servicesT-SystemsCloud services
T-Systems basic cloud infrastructure
Publ
ic c
loud
serv
ices
Cus
tom
er
IT s
ervi
ces
Public cloud infrastructure
Private IP access Public IP access
All-IP network.
…
COMB – cloud orchestration, management, and brokerage
Cloud readiness & management solutions
Futureworkplace(e.g., VDI)
Dynamicservices forSAP solutions
Dynamicservices for infrastructure
Dynamicservices for UC (HCS)
Dynamicservices for collaboration
Dynamicservices forSAP HANA …
What analysts say
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“T-Systems is strong in the data center and cloud services market, because the company has a robust portfolio ranging from application management, storage, and business continuity to data center transformation, professional services, and SaaS and IaaS offers.“
Current Analysis, T-Systems – Data Center and Cloud Services, September 2013
“Operators have seen rising demand for hosted UC services based on Cisco and Microsoft technology … T-Systems is well placed to deliver services based on a variety of vendors’ solutions, and has a particularly long-standing relationship with Microsoft in terms of hosting and managing its UC systems. T-Systems’ hosted UC offerings are tied in closely with its cloud computing and application hosting services, providing a significant differentiator in the market.“
Ovum, Operator Strategies for Hosted Unified Communications Services, September 2013
GDU SAP TS | 10 Years Cloud Experience Strong Track Record in SAP services
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DDC Zurich
2007 2010200820052004 20092006 2011 2012 20142013
DDC Frankfurt
DDC Jacksonville, Sao Paulo, Singapore & Munich
Vorwerk
GEOS
Shell
DDC Zürich, London, Frankfurt II, Singapore
Philips
KONE
BAT
2015
DCS 3.0
Dynamic HANA
First Customer on AppCom
SAP Pinnacle Award
1000 Systems
4000 Systems
120 Customers
SAP certified in Cloud Services
SAP Pinnacle Award
Run SAP Global
5000 Systems
65 TB HANA Memory installed
44 Mio. SAPS
DCS 1.0
DCS 2.0
DCS 2.5
Zero Distance to customer and PartnerExtensive experience and strong skills
11/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud 911/14/2014
How SUSE® meets T-Systems Zero-Outage requirements
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One single phone number for T-Systems „Major Outage Calls“ worldwide 24x7
3 local SUSE Teams (EMEA, APAC, USA) acting as ONE global Team dedicated to T-Systems (Follow the sun)
SUSE Professional Services Teams consist of SUSE Support Engineers & Service Account Managers
SUSEs commitment:
Support T-Systems Zero-Outage program
Support T-Systems to secure quality and cost goals
Meet T-Systems KPIs
Prevent outages, reduce risk and proactively mitigate risk
SUSE® Professional Services Global Team: T-Systems Zero-Outage
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EMEA
2 x
Primary Support Engineers
Service Account Manager
APAC
Primary Support Engineer
Service Account Manager
USA
Primary Support Engineer
Service Account Manager
T-SystemsGDU SAP Technology Services
SAP Business @ T-Systems: currently represented in 21 countries with SAP Outsourcing and SAP Consulting Business
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Brazil
South Africa
USA
Mexico
Slovakia
Germany
Czech Rep.
HungaryFrance
UK
Switzerland
Spain
Italy
Netherlands
Austria
China
Japan
Belgium
Europe
Americas
Africa
Asia/Pacific
*) Shared Service Installations: users counted only once, users according SAP CCMS
Total: 3,178,470 Users *)
2,267,515
272,551
56,065
361,819
Singapore
MalaysiaIndia
1411/14/2014Lars Micheel | T-Systems Leverages the SUSE Linux Capabilities in a Cloud
key facts & figures
GDU SAP Technology Services
We have grown our Business
by 16% in 2013
more then 150 SAP Hana nodes
in operation with largest HANA
Installation Scale out with
8 TB of Memory
Running more than
5200 SIDs on more than 47,8
Mio SAPS
In 2013 we decreased our
critical incidents by 67% and our high incidents by
53%
SAP Plug on the Dynamic
Cloud Platform (DCP)
launched in April 2014.
3.1 Mio Users are using our
Systems productively.We are running the worlds
biggest SAP System with
710.400 SAPS
BEST in CLASS, LEADER
with PAC and GARTNER
Dynamic Hana on DCP
platform as HANA Enterprise
Cloud Partner
SUSE® Technology Deployed in T-Systems
T-Systems - Cloud Core beliefs
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Standard-Hardware
Network Based
Integrated Backup
Server
Storage
Backup
Virtualized Network & Firewalls
IP-Network
Virtual Server
OS-Instances
Win Linux Unix
„Dynamic Services for …“ -Plattform“Dynamic Services for...” Platform
Not tied to set delivery and provisioning times
Workflow tool for automated provisioning and installation
Resource pooling leads to significantly lower costs than with conventional operating models
High availability thanks to standard components that can be rapidly replaced
Certified security concepts
using standardized read only images for OS Instances
Building on its reliable Dynamic Services, based on cloud computing principles, T-Systems makes “any service, any time, on any server” a reality.
T-Systems – Operating systems used for SAP Services with Cloud Operational Model
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Majority of Cloud-operated servers for SAP Services run on SLES 11 based systems
17
A wide choice of services from the private cloudAn overview of the ARCHITECTURE
Platform Small Block Large Block Twin Block Double Block
Operation Stand-alone solution with external backup target 2x large blocks, each block is fully autonomous
2x large blocks with shared management and storage
Multi tenancy Single tenant only Single tenant or shared (multi tenant)
Storage technology Small NetApp Storage, SATA onlyNetApp Storage
SAS & SATANFS & iSCSI, no FC
Same as twin block, plus SAS storage with synchronous mirror
via FC link
Storage Capacitystart configuration
7 TB SATA raw file system
3 x 9 TB SAS27 TB SATA
raw file system
2x [3 x 9 TB SAS]2x [27 TB SATA]raw file system
2x [3 x 9 TB SAS]2x [27 TB SATA]
2x [3 x 9 TB SAS mirrored]
Storage Extensions Multiple disk shelves 27 TB SATA each Multiple disk shelves with 9 TB SAS or 27 TB TB SATA each 9 TB SAS, 27 TB SATA
2x [9 TB SAS mirrored]Maximum Storage Capacity 88 TB SATA 100 TB SAS
270 TB SATA Double of large block Double of large block plus 2x [122 TB SAS mirrored]
Offsite backup Asynchronous snapshot replicationto external storage (other RSS site or RDC)
Asynchronous snapshot replication to sister site
Network 1 Gbit internal network 10 Gbit internal network
Hosting2 to 6 hosts
64 GB memory each< 20 VMs per host
4 hosts (up to 20 hosts possible)2 CPU per host /6 Core each
20 to 40 VMs per host
2 x 4 hosts (up to 2 x 20 hosts possible)2 CPU per host / 6 Core each
20 to 40 VMs per host
Customer self service portal Zimory Cloud Manager
Availability 99 % 99,5 % 99,95 %DR Option No DR option available DR capability
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T-Systems Cloud Services – DR CapabilitiesMajor Architectural Features
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Each server has independent network interfaces
for storage network, administration network and
customer network; there is no routing among
these interfaces nor among the networks.
Storage
Customer
Administration
Access to
customer
network (service
IP naddresses)
Access to
administration
network (server
IP addresses)
Access via storage
IP address
A service IP address can exist only once in customer network
Each network transparently
spans both sites
Metroclusters: Storage devices (filers) that
span sites, each using a dedicated network
connection to synchronously mirror data
Administration Network
Storage Network
Customer
Firewall First Site Second Site
CustomerNetwork
Admin Net
Firewall
T-SystemsCorporate Network
(encrypted access)
Distance 10 - 20 km
Customer
Network
NAS Filers
synch
mirror
synch
mirror
T-Systems Cloud Services – DR Capabilities. Schematic Diagram - Normal Application Operations.
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Administration Network
Storage Network
Customer
Firewall First Site Second Site
CustomerNetwork
Admin Net
Firewall
T-SystemsCorporate Network
(encrypted access)
Distance 10 - 20 km
Customer
Network
NAS Filers
Service IP address in customer network
mapped to service on a server at first site
mirror not visible
to applications
whenever primary
storage available.
synch
mirror
synch
mirror
T-Systems Cloud Services – DR CapabilitiesSchematic Diagram - Recovered App. Oper. after Site Failure
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Administration Network
Storage Network
Customer
Firewall First Site Second Site
Customer Network
Admin Net
Firewall
T-SystemsCorporate Network
(encrypted access)
Distance 10 - 20 km
Customer
Network
NAS Filers
Service IP address in customer network still
mapped to service, but on a server at second site
no
mirror
SUSE Technology Deployed in T-SystemsHigh Availability services for SAP
SUSE Linux Enterprise High Availability Extension to ensurehighest Business continuity demands
• standard T-Systems design for cluster packages andFilesystem Layout
• using STONITH/Fencing method „SBD“ to isolate defectcluster nodes ( http://www.linux-ha.org/wiki/SBD_Fencing )
• using SAN Storage with hostbased mirroring
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Dynamic Services for SAP HANA®
Dynamic Services Developer Edition for SAP HANA®
T-Systems OPERATIONAL SERVICES FOR SAP HANA®
Details and Integration-path into Dynamic Services
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The tried and tested operating model – standardized, automated, industrialized – simply add SAP HANA®.
Classic Operations for SAP HANA®
Dynamic Services Appliance Edition for SAP HANA®
2
1
3
4
Dynamic Services platform
LinuxUnix
SAPHANA®
Linux
LinuxUnix
SAPHANA®
Linux
Dynamic Services platform
SAPHANA®
LinuxUnix
Dynamic Services platform
Non-productionmode only
SAPHANA®
Customer Stories
If you’re interested in SAP HANA’s track recordDeployment at a world-leading energy company
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Currently one of the largest-scale SAP HANA installations in the world
48 terabytes (TB) of in-memory capacity
Implemented by a 50-strong team of T-Systems professionals from eight countries
Full integration with Dynamic Services for SAP® Solutions
Ability to process mass data in hours rather than days creates competitive advantage
SAP HANA® FROM A PRIVATE CLOUD The first large-scale implementation of SAP HANA in a private-cloud operating environment
Test and evaluation of the SAP HANA technology in light of company policies
Accelerated analysis of mission-critical data with SAP HANA
BrenntagDynamic Services for SAP® Solutions
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THE SOLUTION Implementation of an end-to-end solution consisting of
MPLS and Dynamic Services for SAP
Flexible service level agreements from “Office” to “High-Availability Disaster Recovery”
Provision of the services from the high-availability data center in Singapore for 9 countries in the region
Introduction of a cost structure that is transparent and predictable long-term
THE CUSTOMER BENEFITS Lean IT: less need for human resources for ICT services
in the region
Previously fixed costs are converted to variable costs through a transparent, flexible pricing model
Flexible scaling of services to changing business requirements
Faster development of new functionality thanks to a reduction in complexity
THE CHALLENGE Support for the extremely flexible business model and
the expansion strategy for the Asian region
Reduction of fixed costs, pay-per-use pricing
Standardization and consolidation of the entire ICT platform for Asia/Pacific
Reliable fulfilment of group-level security requirements
THE CUSTOMERBrenntag is a worldwide leading distributor of industrial and specialized chemical products and offers its more than 150,000 customers over 10,000 various products. The company operates a global network of more than 400 locations in over 60 countries and employs about 11,000 people.
.
THE CUSTOMERPioneer, headquartered in Tokyo, Japan, designs, develops and manufactures high-quality audiovisual devices, with a focus on home entertainment, in-car radio and audio systems and DJ equipment. The company employs over 32,000 people across five continents. In fiscal 2009, it posted revenues of 4.5 billion euros.
PioneerFlexible IT on demand, Dynamic Services for SAP
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THE SOLUTION Comprehensive outsourcing agreement based on
Dynamic Services for SAP offering
Hosting of SAP landscape at T-Systems’ data centers
Operation of extensive range of SAP applications
Flexible access to IT resources on a pay-per-use basis
THE CUSTOMER BENEFITS Significant reduction in IT costs
Greater agility
Excellent partnership built on mutual trust
Clearly defined roadmap and project goals
More energy and resources to focus on business development
THE CHALLENGE Adapt IT to changing business requirements
Reduce hardware and operating costs
Create a scalable platform to supportfuture growth
Find a flexible, long-term ICT partner
«We are more than happy with the way the project has gone so far and are looking forward to seeing the positive impact on the business.»
Peter Vermeylen, General Manager of European IT
Thank you!
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