T HE H UMAN F ACTOR IN L EADERSHIP Qualities that make leaders more effective in bringing about...
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Transcript of T HE H UMAN F ACTOR IN L EADERSHIP Qualities that make leaders more effective in bringing about...
THE HUMAN FACTOR IN LEADERSHIPQualities that make leaders more
effective in bringing about positive
change
Fall 2009
LEADERS VS. MANAGERS
Leaders Managers
Do the right things Do things right
What can be accomplished How can things should be done
Innovation Conformity
Outcome Oriented Process Oriented
Transformational Transactional
Vision, Inspiration, Courage Plans, Procedures, Objectives
Create Change (take followers from status quo to improvements)
Manage Change (ensure the system can cope with it)
WHAT A LEADER IS VS. WHAT A LEADER
DOESCollaborative developer of mission, vision,
and core values;Creator of a humanistic work environment;Capabilities builder, developer of people;Communications initiator (organization-
wide);Compassion fosterer - role model of
emotional intelligence; Carrier of strategic data; Consensus seeker – risk taker;Change agent
Joseph P. Cangemi, Bill Burga, Harold Lazarus, Richard L. Miller, Jaime Fitzgerald (2008)
HENRY FORDSHARING VISION, MISSION, AND CORE VALUES
Vision and Mission: Bringing automobiles to the masses through means of innovative approaches to cost cutting, technological breakthroughs (the assembly line)
$5 an hour, 40 hour work weeks made: the workers able to afford the cars they built and
better for the economy `Decreased staff turnover considerably low
ANNITA RODDICKDHUMANISTIC WORK ENVIRONMENT
The Body Shop: 2nd largest cosmetics franchise in the world 2,400 stores in 61 countries Started from only one store
Activities: Supporting projects like Children On The Edge (COTE) Trade not Aid (aimed at safe working environment, fare
treatment of employees, etc...)
DAVID GREENBERG LEADERS AS ENABLERS OF PEOPLE
Korean Air: In the period 1988 to 1999, a loss rate of almost 17
times higher than some other carriers like United Airlines (4.79)
1999, Delta Airlines and France Air suspended partnership, US army personnel banned from flying KAL
2000 Greenberg Brought in: Cultural barriers causing many of the crashes resolved
by simple means (change in common language, etc...) Flight engineers transformed into capable pilots for
“Cargo 360”
CREATING MISSION AND VISION
In groups of 3-4 create a Mission, Vision, and Core Values for this school
Using same principles, create a mission and vision for the University at large
Identify the key stakeholders, beneficiaries, and drivers, and whether there are any key agents whose cooperation or the lack thereof is highly correlated to the realization of the Mission, Vision, and adherence to Core Values determined earlier.
...The End