t & d Final Presentation

8/12/2019 t & d Final Presentation

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Nonverbal Communication I

Is it possible to communicate without words?

Studies show that over half of your message is carried through nonverbaelements:

Your appearance, Your body language, The tone and the pace of yourvoice.

We know the importance of first impression

But first impressions happen everytime we initiate the communication.

Before someone processes our verbal messages,She has taken in our appearance,

Registered our enthusiasm and sincerety

Noted our tone of voice and processed all into nonverbal message.


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Nonverbal Communication III

If this message reinforce the content of verbal one,

means we send a powerful message.

If the two messages do not match, they may canceeach other and that means no messages delivered


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First Impression II

First impressionincludes: Dress & grooming

Voice

Handshake

Eye contact

Body posture Positive first impression make communications much

easier and more comfortable.

Negative first impressions can cut off a relationship beit gets started.


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First Impression III

Accent, Monotone and weak voice, poor vocabulary

Cold, limp handshake

Lower quality, with inappropriate coloures, messy dressing sshoes

Seldom eyecontact

Poor posture, bad hygiene creates a barrier.


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Enthusiasm

Most people like to work with others who are enthusiastic awork.

Enthusiastic people seem to work harder, longer and more than those who are not enthusiastic.

Enthusiasm is a projected behaviour to others and make the

enthusiastic. Reverse is valid also.


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Language of Gestures

Body language and nonverbal communication aretransmitted through the eyes, face, hands, arms, leand posture (sitting and walking)

Each individual, isolated gesture is like a word insentence; it is difficult and isolated dangerous to

interpret in and of itself. Therefore consider the gesture in the light of

everyting else that is going on around you.


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The Face

The face is one of the most reliable indicators of a persons attitudes,

feelings By analysing facial expressions, interpersonal attitudes can be discern

feedback obtained.

Some people try to hide their true emotions. The term Poker Face desthem.

Common facial gestures are:

Frowns: unhappiness, anger Smiles: happiness

Sneers: dislike, disgust

Clenched jaws: tension, anger

Pouting lips: sadness.


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The Hands

Tightly clenched hands usually indicate that the person is experiencing undu

It may be difficult to relate to this person because of his tension and disagre

Rubing gently behind or beside the ear with the index finger or rubbing the means the other person is uncertain about what you are saying.

Leaning back with both hands supporting the head usually indicates a feelinconfidence or superiority

Cupping one or both hands over the mouth, especially when talking, may wthat the person is trying to hide something

Putting your hand to your cheek or stroking your chin generally portrays thiinterest or consideration.

Fingers bent across the chin or below the mouth most often shows critical e


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Posture: Sitting and Walking

Sitting with your legs crossed and elevated foot moving in

slight circular motion indicates boredom or impatience. Interest and involvement are usually projected by sitting on

the edge of the chair and leaning slightly forward.

People who are preoccupied or thinking, usually walk withtheir heads down, hands clasped behind their backs andpace very slowly.

Certain combinations of gestures are especially reliableindicators of a persons true feelings. These combinationsare clusters.

Each gesture is dependent to others, so analysis of apersons body language is based on a series of signals toensure that the body language clearly and accuratelyunderstood.


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Common Gesture ClustersOpenness:

When people are proud of what they have done, they usualtheir hands quite openly.

When they are not often put their hands into their pockets,back

When people show signals of openness that means they are

beginning very comfortable in your presence which is good.


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Common Gesture ClustersDefensiveness:

People who are defensive usually have a rigid body,

arms or legs tightly crossed,

eyes glancing sideways or darting occasionaly.

minimal eye contact lips pursed, fists clenched and downcast head


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Cultural Differences in Non-verbaCommunication Posture

Consider the following actions and note cultural differences Bowing (not done, criticized, or affected in US; shows rank in Japa

Slouching (rude in most Northern European areas)

Hands in pocket (disrespectful in Turkey)

Sitting with legs crossed (offensive in Ghana, Turkey) Showing soles of feet. (Offensive in Thailand, Saudi Arabia)

Even in US, there is a gender difference on acceptable posture?


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Gestures

Impossible to catalog them all. But need to recognize: 1) incredible poand variety and 2) that an acceptable in ones own culture may be offeanother. In addition, amount of gesturing varies from culture to cultucultures are animated; other restrained. Restrained cultures often feecultures lack manners and overall restraint. Animated cultures often frestrained cultures lack emotion or interest.

Even simple things like using hands to point and count differ.

Pointing : US with index finger; Germany with little finger; Japanese whand (in fact most Asians consider pointing with index finger to be rud

Counting: Thumb = 1 in Germany, 5 in Japan, middle finger for 1 in In


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Facial Expressions

While some say that facial expressions are identical, meaning attthem differs. Majority opinion is that these do have similar meaworld-wide with respect to smiling, crying, or showing anger, sordisgust. However, the intensity varies from culture to culture. Nfollowing:

Many Asian cultures suppress facial expression as much as possible.

Many Mediterranean (Latino / Arabic) cultures exaggerate grief or sadnemost American men hide grief or sorrow.

Some see animated expressions as a sign of a lack of control. Too much smiling is viewed in as a sign of shallowness. Women smile more than men.


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Eye Contact and Gaze

In USA, eye contact indicates: degree of attention or interest, infattitude change or persuasion, regulates interaction, communicaemotion, defines power and status, and has a central role in manimpressions of others.

Western cultures see direct eye to eye contact as positive (advise chila person in the eyes). But within USA, African-Americans use more eye

when talking and less when listening with reverse true for Anglo Americpossible cause for some sense of unease between races in US. A prolonoften seen as a sign of sexual interest.

Arabic cultures make prolonged eye-contact. believe it shows interestthem understand truthfulness of the other person. (A person who doesreciprocate is seen as untrustworthy)

Japan, Africa, Latin American, Caribbean avoid eye contact to show re


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Touch

USA handshake is common (even for strangers), hugs, kisses f

opposite gender or of family (usually) on an increasingly more inbasis. Note differences between African-Americans and Anglos inUSA. Most African Americans touch on greeting but are annoyetouched on the head (good boy, good girl overtones).

Islamic and Hindu: typically dont touch with the left hand. To dsocial insult. Left hand is for toilet functions. Mannerly in India your bread only with your right hand (sometimes difficult for no

Islamic cultures generally dont approve of any touching betwee(even hand shakes). But consider such touching (including handhugs) between same-sex to be appropriate.

Many Asians dont touch the head (Head houses the soul and a tit in jeopardy).


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Smell

USA fear of offensive natural smells (billion dollar industry to mobjectionable odors with what is perceived to be pleasant ) agaconnected with attractiveness concept.

Many other cultures consider natural body odors as normal (Arabi

Asian cultures (Filipino, Malay, Indonesian, Thai, Indian) stress freqbathing and often criticize USA of not bathing often enough!


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Paralanguage

vocal characterizers (laugh, cry, yell, moan, whine, belch, yawn). Tdifferent messages in different cultures (Japan giggling indicateembarrassment; Indiabelch indicates satisfaction)

vocal qualifiers (volume, pitch, rhythm, tempo, and tone). Loudnestrength in Arabic cultures and softness indicates weakness; indicaconfidence and authority to the Germans,; indicates impoliteness Thais; indicates loss of control to the Japanese. (Generally, one leashout in Asia for nearly any reason!). Gender based as well: wospeak higher and more softly than men.

vocal segregates (un-huh, shh, uh, ooh, mmmh, humm, eh, mah,lah). Segregates indicate formality, acceptance, assent, uncertaint


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Improve your communication skill Be friendly

The happy and friendly people have charming personality a

edge to it. The friendly nature makes you popular among yocolleagues, peer and social group. A man gets attracted towthings that make him feel good and happy. So, always carry smile on your face and communicate in a friendly tone.

Think before you speak

Many people move their tongue faster than their mind. Thewhatever comes in their mind without giving a thought to itreflecting themselves as stupid. Well, I firmly believe that itto remain silent and be thought a fool, than to open your mremove all doubt. Dont speak, just for sack of speaking


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Be clear

People pretend to be intelligent and smart than others. Thesay what exactly they wish to say and give hints at things. Th

communication not only creates confusion, but lessens youin others eyes as well. None of us wants to spend time and efigure out such indirect communication. So, whenever you wsay something, first ask yourself, What would be the simplestraight way to communicate or put your point.

Dont talk too much

Last week I met with an event organizer. Very first I was impwith him and thought of hiring him for upcoming events. Altthe more he communicated the less impressed I became. Thvery few people who talk so much and make interesting con


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Be Real

We always find someone attractive who is real, genuine, sphonest and doesnt pretend. When people are double faced

thing you will know for sure is that you cant trust either of timage. So, Be real.

Speak with confidence

Success comes with confidence and self belief. Confidence ilike self appreciation that gives you courage to speak up, lea

conversation and win hearts. People will only listen to you ifspeak with confidence and belief in what you are saying. Whspeaking confidently, it is important to tone down your voiceye contact, and choosing positive and appropriate words aproper body language.


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Focus on your body language

Body language plays an important role in communication anconveying a message, even while having verbal communicat

brings meaning and communicates respect and interest. Be concise

Most people get irritated from a detailed and confusing conWhen someone is not clear or concise with what he or she wsay, it makes a negative impact on listeners. If you find your

such situation, then ask yourself, How can I say what needssaid using the few and appropriate words while still being coand respectful?

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