Systems Thinking Our Way Out of Busy Work
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Transcript of Systems Thinking Our Way Out of Busy Work
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Systems Thinking Our Way Out How to Work Smart and Overcome Our Addiction to Busy Work
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When companies find product market fit they begin to focus less on strategic work and more on tactical problem solving.
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Feature requests come from every angle.
There is an endless sea of potential work
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We feel good fixing problems.
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But this fleeting feeling of accomplishment comes at a great expense
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Soon everything seems important
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But do our customers really care?
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How did we get here?
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Findings
● This is a common pattern of people across industries, company sizes, and stages
● Often the smartest people are the most busy
● It is extremely difficult for individuals to break out of the pattern even when they recognized the problem
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We need to think bigger than ourselves
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● Copier● Printer● Scanner● Fax● Stapler● Magician● Steak Knife● Baby sitter
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What problem are you here to solve?
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1. our most important features get buried2. sometimes even they don’t work well
when we don’t know the problem
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We keep adding and never anything take away.
We never have time to improve the way we work because we’re too busy doing work or cleaning up “Fires”
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Building is the easy part of the product development process. Figuring out what to build and how we are going to build it is the hard part.
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Ask yourselfAre we measuring success on outcomes?
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Do We Work with Clear Measures
of Success?
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Ask YourselfAre we aligning work with root problems?
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My Boss doesn’t
have a Status
Update
Problem Solution
Write a status
update
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Work problems are not the lack of work solutions.
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We’re here to solve BIG problems.
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We need a logical structure for selecting good work.
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We need strategy
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We should be able to answer these
Questions
1. What is the most important work?
2. Why should we do it now?
3. How will we know if we are successful?
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Step 1: Situation
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Complicated = Confusion
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Simplify.Focus on the
important details.
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Step 2: Intent
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Clarify the OverallBusiness Strategy
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Step 3: Measurable Value
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&Customer Value Business Benefits
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Step 4: Constraints
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Step 5: Inspect & Adapt
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Strategy is NOT a Plan
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Strategy transforms our work from a wishlist of problems to something focused and grounded in our understanding of the situation
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Build in Feedback
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Strategy emerges from experimentation and validated learning
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Build in feedback at every level of work design
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Build in feedback on work delivery
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Measure performance with data (and care)
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Set a sustainable pace
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Work Smart and value Outcomes over Output
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Thanks.