'Systems thinking for Business Analysts' by Paul Turner, UK
-
Upload
iibalatviachapter -
Category
Technology
-
view
983 -
download
1
description
Transcript of 'Systems thinking for Business Analysts' by Paul Turner, UK
![Page 1: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/1.jpg)
© Assist Knowledge Development
Systems Thinking for Business Analysts
Paul Turner
Riga 5th November 2013
![Page 2: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/2.jpg)
© Assist Knowledge Development
The breadth of Business Analysis
Business case
Business analysis
Requirements engineering
Solution development
Strategic analysis
Systems Thinking
Agile development
Business Architecture
Systems Modelling
![Page 3: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/3.jpg)
© Assist Knowledge Development
Systematic approach v systems thinking
Rene Descartes
Divide each difficulty into as many parts as is feasible and necessary to resolve it.
Systematic approach
Peter Senge
A discipline for seeing wholes. Systems thinking (systemic)
![Page 4: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/4.jpg)
© Assist Knowledge Development
Systems thinking
Business system
Feedback
Inputs Outputs
Systems have feedback loops and the system must react to this feedback
![Page 5: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/5.jpg)
© Assist Knowledge Development
Systems thinking
Feedback
Inputs Outputs
![Page 6: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/6.jpg)
© Assist Knowledge Development
Systems thinking
Feedback
Inputs Outputs
![Page 7: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/7.jpg)
© Assist Knowledge Development
Emergent properties of systems
Systems Interactions Emergent properties
Characteristics that emerge from the system as a whole rather than just by adding up the characteristics of the parts.
![Page 8: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/8.jpg)
© Assist Knowledge Development
POPIT™ – taking a holistic approach
Organisation
Processes People
Information &
Technology
A holistic approach to understanding business systems
Avoid silo thinking
![Page 9: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/9.jpg)
© Assist Knowledge Development
Can you see the whole picture?
The story of the six blind men
![Page 10: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/10.jpg)
© Assist Knowledge Development
Systemic change
Systemic change is one where the impact of any change is considered in respect of the whole ,and the relationships between the individual parts to one another See the bigger picture
![Page 11: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/11.jpg)
© Assist Knowledge Development
The solution to one problem may cause another bigger Problem We may act to produce short term benefits leading to long term costs
Cause and effect
![Page 12: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/12.jpg)
© Assist Knowledge Development
The basic disease of the hierarchy
From To
Control
Management Organisation
Vision Values
Mental Models
![Page 13: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/13.jpg)
© Assist Knowledge Development
The customer viewpoint…
The organisation
Customer focus
Systems thinking
The customers
Needs
Expectations
![Page 14: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/14.jpg)
© Assist Knowledge Development
High level vision or detailed inspection
We need to get a balance between a long term vision of a possible future . . . . . . . . . and the reality of the detail of the current situation.
![Page 15: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/15.jpg)
© Assist Knowledge Development
Clarity of Vision
“In every block of marble I see a statue as plain as though it stood before me, shaped and perfect in attitude and action. I have only to hew away the rough walls that imprison the lovely apparition to reveal it to the other eyes as mine see it.“
Michelangelo
![Page 16: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/16.jpg)
© Assist Knowledge Development
Mental Model
Systems thinking without mental models is like flying without navigation It involves: • Holistic thinking • Backward thinking
![Page 17: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/17.jpg)
© Assist Knowledge Development
Simplicity and completeness of the solution
“Things should be done as simple as possible – but no simpler”
Albert Einstein
Think outside the box.
What box?
![Page 18: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/18.jpg)
© Assist Knowledge Development
Soft Systems approach
A real-world situation of
concern
Systems of
purposeful activity
Comparison of models of the system
with the perceived real situation
Definition of actions needed in
order to improve the situation
Rich pictures
![Page 19: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/19.jpg)
© Assist Knowledge Development
Rich Pictures
A picture is worth a thousand words
![Page 20: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/20.jpg)
© Assist Knowledge Development
Soft Systems approach
A real-world situation of
concern
Systems of
purposeful activity
Comparison of models of the system
with the perceived real situation
Definition of actions needed in
order to improve the situation
Business perspectives
and values
Rich pictures
CATWOE
![Page 21: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/21.jpg)
© Assist Knowledge Development
Business Perspectives and values
You’re right from your side and I’m right from mine
Bob Dylan
![Page 22: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/22.jpg)
© Assist Knowledge Development
Soft Systems approach
A real-world situation of
concern
Systems of
purposeful activity
Comparison of models of the system
with the perceived real situation
Definition of actions needed in
order to improve the situation
Business perspectives
and values
Rich pictures
Conceptual
Modelling
and Gap
Analysis
CATWOE BAM
![Page 23: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/23.jpg)
© Assist Knowledge Development
Systems thinking - summary
Emergent properties
Gap Analysis Properties of a system
Whole picture
Systemic change
Cause and effect
Disease of the hierarchy
Levels of vision
Clarity of vision
Perspectives and values
Mental Models Rich Pictures
Simplicity and completeness
![Page 24: 'Systems thinking for Business Analysts' by Paul Turner, UK](https://reader030.fdocuments.us/reader030/viewer/2022020720/5487327c5806b58a2f8b456a/html5/thumbnails/24.jpg)
© Assist Knowledge Development
The BA Community at AssistKD
• Read
• Join our Linked group: AssistKD – thought leaders in Business Analysis
• Follow us on Twitter: twitter@assistkd
• Subscribe to Analysts Anonymous, the BA newsletter
• Business Analysis and Business Analysis Techniques books
in
www.assistkd.com