Systemstechnologies

Systemstechnologies // healthcare solutions

Systemstechnologies

What is messenger?

• Multi-user messaging platform

• Sends messages to: Wireless Telephones (WiFi / DECT) Pocket Pagers PDA’s Cell Phones LED Signs Email

• Monitors all internal alarm systems including; ire, BMS, Access Control, HVAC, Security, and Nurse Call

Systemstechnologies

messenger

alarm

(security, fire and evacuation, building

management and telemetry)

printer

SMS wide area paging

wireless telephony system

PDA

statistics

PBX interface

nursecall / wireless call points

messenger

alarm monitoring

transmitter

schedulingmulti sites / clientsweb interface

LED signson-site pagingLED signs

carrier

email interface

components of messenger

Systemstechnologies

what is unique about messenger?

• Seamless integration of ALL forms of messaging

• Commercial grade client / server architecture

• True multi-user system

• Simple, scalable and secure interface

• Link multiple sites together via Internet

• Administer the system over the Web

• On-site paging system and wireless messaging on a single platform

Systemstechnologies

Systemstechnologies

intuitive user interface

Systemstechnologies

escalation paths

• Alarms escalate until resolved

• Handsets may respond to calls to stop escalation

• Configurable escalation time

• No restrictions on escalation paths (groups, devices)

Systemstechnologies

scheduling system

• Contact different staff or devices depending on the time of the day and the day of the week

• No restrictions on schedules

• Schedules may be assigned to any event

Systemstechnologies

device independence

cell phone email on-site / wide area paging

wireless telephones LED Display

Systemstechnologies

wireless telephone solution

• Integrates with Spectralink, Ascom, Kirk and others

• Free message delivery and mobile voice calls

• Event notification

• Acknowledge and cancel calls

• Escalate calls through various staff handsets

• Location based duress monitoring (Kirk)

• Trigger and cancel alerts

Systemstechnologies

1

2

5

4

3

1. Event Notification

2. Acknowledge Alarm

3. Cancellation Alarm

4. Callback Extension

5. Force escalation

6. Duress (with location)

7. Trigger & Cancel calls

6

7

Fire Alarm Room 202

Systemstechnologies

sms - mobiles

• Text messaged alarms from Vision Link Nurse Call Master to appropriate staff cell phone(s)

• Critical messages received even when staff members are not on the site

• Messaging confirmation

• Message splitting for multiple phone brands

• Unlimited carriers

Systemstechnologies

on site paging

• Free message delivery

• Ultra fast message delivery (typically 2 seconds)

• Full Site Coverage – inter system networking allows paging between locations

Systemstechnologies

email

• Send & Receive emails

• Copies of paging messages sent to email

• Alarms may escalate to email for ease of reference (e.g. monitor service levels)

• Assigns an email address to any wireless device – including wireless handsets!

Systemstechnologies

alarm monitoring

alarm

Security, BMS, fire & evacuation,

& telemetry

mobile phone

pagers

DECT phones

PDA

messenger

alarm monitoring

transmitter

email

Systemstechnologies

Messenger Software

The Status Bar displays staff and call statistics for quick reference.

And the new staff members can

start their shift here

List of wards and facilities

Time start …..List of Staff on

duty…

Systemstechnologies

staff allocation• Select a device

• Enter staff name

• Select which call types

• Select which areas/location

Systemstechnologies

staff allocation

• Once a staff member is logged on, their location and job functions may easily be changed from any PC.

• They can also be sent instant messages, or end their shift.

Systemstechnologies

multi-user environment

• Any PC may update any aspect of the system

• Users may log on the server from any PC

• Security specifies what facilities may be accessed

• All operations may be performed via the Internet

Systemstechnologies

linking hospitals together

• Hospitals may be connected together over the internet

• Messages are sent to devices at all locations

• Minimal cost compared with dedicated links

Systemstechnologies

PBX integration

• Send alphanumeric and numeric messages

• Can page recipients, groups, rosters or escalation paths

• Voice-prompted

• Priority calls

• Can use Wireless Telephone

Systemstechnologies

reporting

• Permanent log of all messages

• Single click to view message history

• Solve disputes on when and to whom messages were sent

• In the even of litigation or internal auditing you can easily review what happened during a particular time period

• Audit trail maintains a log of who modified the system

Systemstechnologies

end of presentation

Thank you for your time and participation in this presentation