Systems Service Contracts Product Portfolio - Palltronic ...
Transcript of Systems Service Contracts Product Portfolio - Palltronic ...
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Systems Service Contracts Product PortfolioPalltronic® Instruments
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Having access to agile and proprietary service and
support is pivotal to every facility. Pall Corporation
has over 70 years of experience in providing repair,
calibration, maintenance, and other services. Whether
you work in research, process development, clinical
or commercial manufacturing, we have a service plan
tailored to you. We understand and are knowledgeable
of the criticality surrounding planning to service
biotechnology capital equipment, which is why we
provide a tiered level of support in our Pall service plans
to provide the assistance you need to protect your
investment and optimize your workflow productivity,
ensuring cost savings when compared to purchasing
services individually.
Our wide range of service contracts include:
The Preventive Plan Perform your daily workflow with confidence
The Pall Preventive Plan is a proactive approach to
prevent instrument failure, reduce unscheduled downtime
and enable you to perform your daily workflow with
confidence. The scheduled maintenance includes
inspection and cleaning, together with any adjustments
needed to maintain the system performance. Any minor
problems identified are investigated and resolved,
ensuring, reliability and safeguarding your instruments
performance.
The Protective Plan Protect and ensure your measurements are accurate
The Pall Protective Plan is a cost-effective solution
to assure you that your measurements are accurate
within the specification limits that led you to select the
instrument in the first place. Pall’s GMP-trained service
engineers are experts on our equipment and will calibrate
your system for repeatability, inspection readiness, and
full traceability, ensuring confidence in the measurement
results you’re getting.
The Protective Plus Plan Calibration and preventive maintenance in one solution
This three-year plan provides all the benefits in the
Protective Plan as well as one scheduled preventive
maintenance visit within three years for peak performance
and a prolonged life for your equipment. Additionally, your
service cost is locked for three years avoiding annual
price changes and mitigating the cost impact when
factory recommended PM is due at the end of the
3-year cycle.
The Advantage Plan Extended service coverage for extended product lifetime
Our Advantage Plan is an extended service coverage
based on your risk assessment and budget. In addition
to an annual calibration visit, the plan covers labor and
travel costs for repair and heightens cost control for your
equipment should there be any unforeseen issues.
The Optimizer Plan All-inclusive coverage for added convenience
Our Optimizer Plan is a comprehensive package including
an annual calibration, labor, travel and spare part costs
to forge maximum uptime, highest productivity and
total peace-of-mind allowing you to focus on your core
competencies and let us take care of your critical assets.
The plan allows you to experience our worry-free contract
support, including predictable ownership costs, simplified
budget planning and priority scheduling.
The Optimizer Plus Plan All-inclusive coverage to optimize your investment
This comprehensive three-year plan combines the benefits
of the Optimizer Plan with one scheduled preventive
maintenance visit within three years to achieve true and
total peace of mind. The plan enables you to avoid annual
price changes as it allows you to judiciously invest now to
anchor service costs for 3 years, in addition to mitigating
the cost impact when factory recommended preventive
maintenance is due at the end of the 3-year cycle.
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Propel Service and Support to the Highest Level
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What’s Included Preventive Protective Protective Plus Advantage Optimizer Optimizer Plus
Coverage Summary 1 annual PM 1 annual CAL 1 annual CAL = 1 annual CAL 1 annual CAL 1 annual CAL = No repair labor No repair labor (3 total) Repair labor/ Repair labor (3 total) or parts or parts 1 PM every 3 years no parts and parts 1 PM every No repair labor 3 years or parts Repair labor and parts
Service Location Customer site Customer site Customer site Customer site Customer site Customer site or Pall site or Pall site or Pall site or Pall site or Pall site or Pall site
Minimum Term 1 year 1 year 3 years 1 year 1 year 3 years
Calibration (CAL) Included 1 visit 1 annual visit 1 visit 1 visit 1 annual visit (3 total) (3 total)
Preventive 1 scheduled Not included 1 scheduled PM Not included Not included 1 scheduled PM Maintenance (PM) annual PM every 3 years every 3 years
Emergency 5% discount 5% discount 5% discount Unlimited labor Unlimited labor Unlimited labor Repair Labor & travel & travel & travel for 3 years
Emergency 5% discount 5% discount 5% discount 5% discount Unlimited parts Unlimited parts Repair Parts for 3 years
Software Upgrade Not included Not included Not included Included Included Included
Basic Operator Not included Not included Not included 2 hours 4 hours 4 hours Training*
Re-Qualification (OQ) Not included Not included Not included Not included Included Included
Priority Scheduling Included Included Included Included Included Included
Technical Included Included Included Included Included Included Phone Support**
*Basic operator training does not include application training. For detailed application training, please contact your local Pall SLS representative.
**Our Pall Equipment Support Hotline is available for Biotech customers in the US and Canada, 1-855-920-7255.
Pall Integrity Test Instruments Coveredu Palltronic AquaWIT IV, AquaWIT H integrity test systems
u Palltronic Compact Star, Compact Touch
u Palltronic Flowstar IV, Flowstar Legacy, FlowMod, Flowstar H
u Palltronic Flow Check (Protective Plan only)
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Service Contracts Versus Standard Warranty Contract Value of Service Contract a Decreases equipment downtime
a Improves machine utilization levels
a Optimizes equipment use
a Minimizes total cost of ownership
a Reduces number of purchase orders needed
a Helps avoid potential lost revenue
a Avoids premature equipment replacement
a Lowers possibility of quality defects
Standard Warranty Excludes:r Preventive maintenance (PM)
r Accidental damage
r Priority emergency response
r Basic operator onsite training
r Moving/relocating instruments
Benefits of Having a Pall Service Contract u No other organization has more expertise on Pall
equipment than our factory certified service engineers who are trained on the latest instrument technology, product improvements, software and accessories.
u Service contracts enable you plan better; pre-planned service costs help you manage your budgets whilst proactive service scheduling helps you to time service visits.
u In case of emergencies, our contract plan customers are given priority scheduling.
u Cost savings can be achieved as our services are cheaper for customers under contract.
u Our field service engineers are located worldwide to ensure fast, efficient service response times and provide constant coverage.
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Palltronic Flowstar IV Integrity Test Instrument
Part Number Contract Level Location of Service
A10065 Protective Customer site (field)
A10066 Advantage Customer site (field)
A10067 Optimizer Customer site (field)
A10068 Preventive Customer site (field)
A10069 Protective Plus Customer site (field)
A10070 Optimizer Plus Customer site (field)
A10071 Protective Pall site (depot/workshop)
A10072 Advantage Pall site (depot/workshop)
A10073 Optimizer Pall site (depot/workshop)
A10074 Preventive Pall site (depot/workshop)
A10075 Protective Plus Pall site (depot/workshop)
A10076 Optimizer Plus Pall site (depot/workshop)
Palltronic Flowstar H Integrity Test Instrument
Part Number Contract Level Location of Service
A10079 Protective Customer site (field)
A10080 Advantage Customer site (field)
A10081 Optimizer Customer site (field)
A10082 Preventive Customer site (field)
A10083 Protective Plus Customer site (field)
A10084 Optimizer Plus Customer site (field)
A10085 Protective Pall site (depot/workshop)
A10086 Advantage Pall site (depot/workshop)
A10087 Optimizer Pall site (depot/workshop)
A10088 Preventive Pall site (depot/workshop)
A10089 Protective Plus Pall site (depot/workshop)
A10090 Optimizer Plus Pall site (depot/workshop)
Palltronic FlowMod Integrity Test Instrument
Part Number Contract Level Location of Service
A10132 Protective Customer site (field)
A10133 Advantage Customer site (field)
A10134 Optimizer Customer site (field)
A10135 Preventive Customer site (field)
A10136 Protective Plus Customer site (field)
A10137 Optimizer Plus Customer site (field)
A10138 Protective Pall site (depot/workshop)
A10139 Advantage Pall site (depot/workshop)
A10140 Optimizer Pall site (depot/workshop)
A10141 Preventive Pall site (depot/workshop)
A10142 Protective Plus Pall site (depot/workshop)
A10143 Optimizer Plus Pall site (depot/workshop)
Palltronic Flowstar Legacy Integrity Test Instrument
Part Number Contract Level Location of Service
A10092 Protective Customer site (field)
A10093 Advantage Customer site (field)
A10094 Optimizer Customer site (field)
A10095 Preventive Customer site (field)
A10096 Protective Plus Customer site (field)
A10097 Optimizer Plus Customer site (field)
A10098 Protective Pall site (depot/workshop)
A10099 Advantage Pall site (depot/workshop)
A10100 Optimizer Pall site (depot/workshop)
A10101 Preventive Pall site (depot/workshop)
A10102 Protective Plus Pall site (depot/workshop)
A10103 Optimizer Plus Pall site (depot/workshop)
Palltronic Flow Check II Unit
Part Number Contract Level Location of Service
A10130 Protective Customer site (field)
A10131 Protective Pall site (depot/workshop)
Palltronic AquaWIT IV Integrity Test Instrument
Part Number Contract Level Location of Service
A10026 Protective Customer site (field)
A10027 Advantage Customer site (field)
A10028 Optimizer Customer site (field)
A10029 Preventive Customer site (field)
A10030 Protective Plus Customer site (field)
A10031 Optimizer Plus Customer site (field)
A10032 Protective Pall site (depot/workshop)
A10033 Advantage Pall site (depot/workshop)
A10034 Optimizer Pall site (depot/workshop)
A10035 Preventive Pall site (depot/workshop)
A10036 Protective Plus Pall site (depot/workshop)
A10037 Optimizer Plus Pall site (depot/workshop)
Contract Part Numbers
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Palltronic AquaWIT H Integrity Test Instrument
Part Number Contract Level Location of Service
A10038 Protective Customer site (field)
A10039 Advantage Customer site (field)
A10040 Optimizer Customer site (field)
A10041 Preventive Customer site (field)
A10042 Protective Plus Customer site (field)
A10043 Optimizer Plus Customer site (field)
A10044 Protective Pall site (depot/workshop)
A10045 Advantage Pall site (depot/workshop)
A10046 Optimizer Pall site (depot/workshop)
A10047 Preventive Pall site (depot/workshop)
A10048 Protective Plus Pall site (depot/workshop)
A10049 Optimizer Plus Pall site (depot/workshop)
Palltronic Compact Star Integrity Test Instrument
Part Number Contract Level Location of Service
A10104 Protective Customer site (field)
A10105 Advantage Customer site (field)
A10106 Optimizer Customer site (field)
A10107 Preventive Customer site (field)
A10108 Protective Plus Customer site (field)
A10109 Optimizer Plus Customer site (field)
A10111 Protective Pall site (depot/workshop)
A10112 Advantage Pall site (depot/workshop)
A10113 Optimizer Pall site (depot/workshop)
A10114 Preventive Pall site (depot/workshop)
A10115 Protective Plus Pall site (depot/workshop)
A10116 Optimizer Plus Pall site (depot/workshop)
Palltronic Compact Touch Integrity Test Instrument
Part Number Contract Level Location of Service
A10117 Protective Customer site (field)
A10118 Advantage Customer site (field)
A10119 Optimizer Customer site (field)
A10120 Preventive Customer site (field)
A10121 Protective Plus Customer site (field)
A10122 Optimizer Plus Customer site (field)
A10123 Protective Pall site (depot/workshop)
A10124 Advantage Pall site (depot/workshop)
A10125 Optimizer Pall site (depot/workshop)
A10126 Preventive Pall site (depot/workshop)
A10127 Protective Plus Pall site (depot/workshop)
A10128 Optimizer Plus Pall site (depot/workshop)
Billing Service contracts provide billing options: Make a single annual payment or equal bi-annual, quarterly or monthly payments.
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Contact UsEmails:Americas: [email protected] and Sub-Saharan Africa: [email protected], or [email protected]: [email protected] East and North Africa: [email protected]
Website: www.pall.com/instrument-service-support.com
Phone: 1-855-920-7255 (for US and Canada customers only)
Corporate HeadquartersPort Washington, NY, USA+1.800.717.7255 toll free (USA)+1.516.484.5400 phone
European HeadquartersFribourg, Switzerland+41 (0)26 350 53 00 phone
Asia-Pacific HeadquartersSingapore+65 6389 6500 phone
International OfficesPall Corporation has offices and plants throughout the world in locations such as: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Poland, Puerto Rico, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Kingdom, the United States, and Venezuela. Distributors in all major industrial areas of the world. To locate the Pall office or distributor nearest you, visit www.pall.com/contact.
The information provided in this literature was reviewed for accuracy at the time of publication. Product data may be subject to change without notice. For current information consult your local Pall distributor or contact Pall directly.
© 2020, Pall Corporation. Pall, , and Palltronic are trademarks of Pall Corporation. ® indicates a trademark registered in the USA and TM indicates a common law trademark. Filtration.Separation.Solution. is a service mark of Pall Corporation.
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Visit us on the Web at www.pall.com/biotechContact us at www.pall.com/contact