Honeywell Video Systems

System Optimization Program

ENTERPRISE VIDEO SYSTEMS

When you purchase a System Optimization Program from

Honeywell, the following services are available. A full

report of potential issues and recommended action is

provided after each system's review.

SYSTEMS HEALTH CHECK

During the System Optimization visit, a Honeywell

technician will perform routine maintenance checks on the

Honeywell enterprise system. Adjustments and updates

will be made as necessary.

Server hardware: (applies only to hardware purchased from Honeywell)

• Clean server air filters and check for excessive dust

• Record temperature of area around and withinequipment rack

• Update operating system patches as needed

• Check Windows event logs for recorded errors orwarnings

• Check RAID devices for functionality, RAID sets, logicaldrives, sync rates and health of cabling

• Check RAID device event history

• Upgrade encoder firmware as needed

• Upgrade server CPU and memory usage

• Upgrade server disk space usage

• Monitor and record network switch CPU and portutilization

• Verify that only Honeywell certified software is installedon system

The Honeywell System Optimization Program is

a comprehensive service program that maintains

the health of your systems and ensures that

they are running at peak performance. As

technology continues to evolve, today’s security

management systems are increasing in size and

complexity. The integration between software and

hardware platforms on these systems requires

routine service and maintenance to ensure

business continuity. The System Optimization

Program provides highly skilled support

professionals to periodically perform a series of

maintenance functions, run diagnostics and

make performance enhancements.

The System Optimization Program analyzes all

aspects of a system including operating systems,

applications software and database files and

structures. The periodic maintenance visits by a

Honeywell support professional also give the

customer the opportunity to have a direct

connection to Honeywell. Our support

professionals will initiate a Q & A session where

the customer can ask questions, request a

demonstration, or request customization or new

features in the products.

Workstation hardware:(applies only to hardware purchased from Honeywell)

• Clean workstation air filters and check for excessive dust

• Record temperature of area around and within equipment rack

• Update operating system patches as needed

• Check Windows event logs for recorded errors orwarnings

• Check workstation CPU and memory usage

• Check workstation disk space usage

• Perform Windows disk optimization (if applicable)

• Monitor and record network switch CPU and portutilization

• Verify that only Honeywell certified software is installed on system

Software:

• Software functionality – Review live and recorded videofrom 25% of camera input

• Verify ringbuffer status for each server

- Retention periods per server

- Amount of free space

- All logical drives assigned as ringbuffers

• Verify all software updates to recent minor and patchversions are allowed by customer maintenance date

• Verify time synchronization is functioning

• Review correct Alpha Frame Rate Reduction configured

• Test and verify network video failover functionality (ifapplicable)

• RAID and system monitoring functionality (if applicable)

• Verify integration to matrix switch (if applicable)

• Verify integration to IDM (if applicable)

SOFTWARE UPDATES

During the System Optimization visit, the Honeywell

technician will inspect all enterprise network devices for the

latest minor software patch revisions as defined by the

current software license agreement.

CUSTOMER RELATIONS

• Customer Q & A

As Honeywell customers use our systems on a daily basis,

they may have requests, questions about product features,

or they may simply want to share information with us.

During the regularly scheduled System Optimization visit,

our Honeywell technicians sit down with our customers to

better understand their needs and requirements. Honeywell

may also have new information to share with our customers

regarding upcoming product releases, industry technology

trends or best practices witnessed in the field.

Note: A full report of potential issues and recommended action is providedafter each system’s review.

Photo courtesy of Mystic Lake CasinoPrior Lake, Minnesota

For more information:

www.honeywellvideo.com

Honeywell Security

Honeywell Video Systems

2700 Blankenbaker Pkwy, Suite 150

Louisville, KY 50299

800-796-2288

www.honeywell.com

L/ENTVDSYB/DJuly 2007© 2007 Honeywell International Inc.