SYSTEM In ReviewNovember 2016

The Newsletter for Mon Health System Family Members

Virginia Jarrett honored as Volunteer of the Year“If God gives me a day, I

should do something with it be-sides eating and watching televi-sion,” said Virginia Jarrett, a long-time volunteer at Mon General Hospital who was recently named the Auxiliary of West Virginia Hospital Association (AWVHA) Volunteer of the Year.

Jarrett, who just turned 89-years-old, has been a volunteer at Mon General for 21 years. She has given more than 22,215 hours of service during that time, volun-teering at least three days a week and often four or five days. She is a fixture in the SurgiCare Depart-

ment, where she serves as a liaison between the doctors and patient families. And when she is not in SurgiCare, she fills in as needed in

the Infusion Center and at the main Reception Desk.

The AWVHA Volunteer of the Year is the top honor for a hos-pital volunteer in West Virginia. Every member hospital in the state nominates one of their volunteers for the honor. From these, a group of judges not affiliated with the AWVHA, reviews the nominations and selects the top volunteer. Jarrett was awarded both Volun-teer of the Year and Northwest District Volunteer of the Year at the AWVHA state meeting at the Greenbrier on Sept. 27.

Jarrett worked her entire adult life as the wife of a dairy farmer. She still resides on the farm with her cat, and assorted other critters, includ-ing geese, goats and her neighbor’s cattle. The farm is located on 70 acres in Pennsylvania and requires a 30 minute drive to Mon General each day she volunteers.

Why does she volunteer? “I’m retired and I live alone. I’ve always worked with people and I enjoy be-ing with people,” she said. “Volun-teering gives me a purpose in life. If I help one person a day, I feel like I’ve earned my day.”

It is the little things that you can

do for people that are gratifying to Jarrett. Often patient family mem-bers are in SurgiCare for many hours waiting for their loved ones to come out of surgery. She gets to know them and it is not unusual for her to teach a visitor to crochet or for them to exchange favorite recipes.

Volunteering in SurgiCare is only part of what Jarrett contributes to the hospital. She puts together admission packets for patients and is an avid fundraiser for the Mon General Auxiliary. “There isn’t an employee or friend who can say no to Virginia when it comes to a fund

raiser or anything else,” said Susan Melenric, President of the Mon Gen-eral Auxiliary Board. “She steps in to help at every vendor sale. Her bake sale items for the Auxiliary’s Christ-mas Bake Sale are legendary.”

In recommending Jarrett for the Volunteer of the Year honor, Mon Health System President and CEO Darryl Duncan said “Virginia is noth-ing short of amazing! She shows no signs of slowing down. Her person-ality, sense of humor, work ethic and genuine concern for others has made her name synonymous with Mon General Hospital.”

Mon General Hospital Volunteer Virginia Jarrett was recently named the Auxiliary of West Virginia Hospital Association (AWVHA) 2016 State Volunteer of the Year. Jarrett, center, is congratulated by her granddaughter, Olivia Rohrssen, left, a pharmacist at Mon General, and daughter, Amanda Smith, Obstetrics Clinical Manager at Mon General.

United Way reaches goalMon Health’s 2017 United Way

of Monongalia and Preston Coun-ties fundraising campaign has met its $45,000 goal and, with the an-nual Basket Bonanza a month away, the campaign is not yet over.

“We have experienced a very successful campaign in its initial months, with a nearly 30% in-crease in individual participation and 12.5% increase in total dona-tions over our 2016 campaign,” said Sam Cilento of Quality, who is co-chairing the Mon Health campaign with Aaron Yanuzo, Project One manager.

“However, within the health system we are currently only at a 6% participation rate,” Yanuzo noted. “There is still opportunity to provide a helping hand for our fellow West Virginians and great odds for winning an exciting prize. Let’s work together to make the 2017 Mon Health Campaign a record year and move our contri-

bution to the United Way commu-nity over the $50,000 mark.”

It is not too late to give, and your generosity and support can still get you entered into one of sev-eral drawings, he said. The Annual United Way Basket Bonanza will be held at the end of the campaign.

“We are encouraging depart-ments to donate a themed basket for the United Way Basket Bo-nanza event, and currently have six commitments,” Cilento said. “If you have any additional ideas for a basket or would like to contribute, please let us know by Nov. 25.

The Basket Bonanza will be held the week of Dec. 5-9. The baskets will be on display in the Terrace Café and raffled off in sup-port of the campaign.

To learn more about the Mon Health United Way Campaign, details on the prizes, or to see what events are on tap, visit MonNet’s United Way page.

November 2016 Page 2

SYSTEM In Review

THE WELLNESS PROGRAM

President’s message - Support your local United Way

5Things To Know This Month...

During WVU home Football games, The Auxiliary of Mon General Hosptial will be offering parking at the new Mon Health Medical Park. Cost is $20.

2 3 Mon Health’s mandatory Fight the Flu campaign concludes on Nov. 18. Flu shots are currently being offered in Employee Health. For more information, visit MonNet.

Refer a Registered Nurse between now and March 31, 2017 and you can earn $2,500. Mon Health System employees who refer candidates that are hired into eligible full time RN positions are eligible for the cash bonus. Referral Bonus forms are available in Human Resources. For more information visit MonNet.

1 Auxiliary of Mon General Hospital’s annual Ball of the Year will be held at the Morgantown Event Center on Saturday, Nov. 12. The theme is “Our Big Fat Greek Ball.” For more information, call (304)598-1324.

4

Several national health observances take place during November. Visit the MonNet event calendar to view the observances.

5

As a member of the Mon Health family, your commit-ment to our community through your service and

talents is priceless. Another way you can show a

commitment to our community is by supporting the annual Mon Health System United Way of Monongalia and Preston Coun-ties campaign. I encourage you to join me as a contributor to United Way and help CHANGE THE STORY

for local people in need.While I was pleased to learn

that the Mon Health campaign, ably co-chaired by Sam Cilento and Aaron Yanuzo, has met its $45,000 goal, the campaign is not over. Only about 6% of our staff has par-ticipated so far. It would be great if we could surpass our goal this year and take our community commit-ment to a new level.

Our Mission at Mon Health is “to enhance the health of the communities we serve, one per-son at a time.” As individuals, we can also have an impact on our communities by participating in this years’ campaign. With a gift to our local United Way, you will

touch the lives of thousands of individuals and families.

Your gift provides essential and emergency services – food for hungry children, shelter for the homeless, health care for low income and emergency services for victims of violence.

A few years ago I had the honor to serve as co-chair for the overall United Way of Monongalia and Preston Counties campaign and saw firsthand the positive impact that the United Way has on our community.

I can assure you that each donation does make a difference. When we reach a hand out to one, we influence the condition of all.

Every donation, no matter how large or small can make a difference in an individual’s or a family’s life.

Your decision to give to the campaign at any level is a per-sonal one and I encourage you to continue your support if you have given in the past or consider a do-nation if you have never donated.

Our health system’s efforts and support for this worthy cause sends a powerful message to everyone in our community - that we are committed to making our community a healthier and better place to live one person at a time. Thank you for your consideration.

Cardinal Award winner

Congratulations to Abigail Hills, RN, the October Cardinal Award recipient. An RN in the Hazel Ruby McQuain Birth Center, Hills was recognized for promoting patient safety and educating parents on the infant security system. Hills has been at Mon General for more than 15 years. She has oriented a number of nurses and is always willing to help where needed. The Cardinal Award is presented each month to a nurse who exemplifies the hospital’s service standards.

Wellness Bulletin Board & Quiz.

Nov. 14 – Holiday Weight Management Program.

Nov. 29 – Lifestride Check-in andBlood Pressure Check.

Nov. 30 – Wellness Profile closes. (Re-opens Jan. 1 through March 31, 2017.) Wellness Profile is available by logging onto www.highmarkbcbswv.com.

Benefit Discount Program – Information is available on the Wellness page of MonNet under Benefit Discount Program. Contact Employee Wellness at (304) 285-2122 with any questions.

November 2016 Page 3

SYSTEM In Review

This new section of System In Review is to keep staff updated on Mon Health news. Your department head will provide more detail during staff meetings.

Strategic Initiatives

Growth &Development

IN ACTION

Financial Vitality

For Additional Information...Visit MonNet and search for “Board Report.”

Medical Office Complex – Cardiac and Pulmonary Rehab and the Outpatient Lab draw station moved into their new locations on the fourth floor of Building 2000 in October. The Ambulatory Surgery Center is under construction on the second floor of the building and is expected to be complete by the end of the year.

People &Culture

Employee Turnover – The rolling 12 month turnover rate for August 2016 was 16.94%, up slightly from July’s 16.87%. The organizational goal is 14.47%.

Town Hall - Seven sessions were held October 26-31. The nextscheduled sessions will be in January and focus on an updateon the employee engagementaction plans.

Building 1000, first floor, will house Mon Health’s multispecialty practice and is expected to open later this month. This 17,000 square foot space will include Critical Care and Pulmonology, Dermatology, General Surgery (Drs. Mark and Jerome Johnson and Kristen Statler) and Gastroenterology

The Wound &Vein Care Center is expected to move into Building 3000 in December. For more information, search “Mon Health Medical Park” on MonNet.

Maple Drive work continues – Work continues on the roadway to bury utility lines. We are urging the utility companies to complete their portion of the work in time to beat the seasonal closing of asphalt plants. This will improve access to Mon Health Medical Park.

Radiation Therapy – Mon Health reached an agreement with WVU Hospitals to dissolve the partnership in radiation therapy. Mon General will be providing this new service on its own. The linear accelerator has been installed, the medicaldirector has been hired and an open house will be held in the coming months.

Gateway Property – Mon Health has closed on the Morgantown Gateway property off of I-79, Exit 155. A building, similar in design to the buildings at the Mon Health Medical Park, will be constructed on this site to house a primarycare practice.

Fairmont Property – The Fairmont Property acquisition is near completion. A building similar in design to the Mon Health Medical Park will be constructed at the site. Doctors Marilyn Bonfili, Lisa Flower (Primary Care) and Paul Alappat (Cardiology) will be in this location, plus other subspecialties.

Elkins Property – Commercial real estate options are being evaluated for the Elkins cardiology clinic.

System Financial Performance– Mon Health’s financialperformance for the month of August 2016 was above budget and the prior year.

Each article in this newsletter is followed by a symbol representing the Strategic Initiative to which it relates.Quality& Safety

People& Culture

Growth &Development

Financial Vitality

Integration & Efficiency

November 2016 Page 4

SYSTEM In ReviewM

ISSI

ON To enhance the

health of the communities we serve, one person at a time

Our exceptional team will provide an extraordinary patient experience, compassionate care and clinical excellence

Respect - We will treat every person with compassion, courtesy, honesty and dignity in each interaction and communication Excellence - We will perform at the highest standard dedicated to professionalism, proficiency, integrity and safety

Teamwork - We will cultivate relationships with our community, patients, and team members, providing quality care as one family

VISI

ON

VALU

ESLook around your workspace.

Chances are you will see something that got there through the Materi-als Distribution Center (MDC).

“MDC is the heart of Mon Health,” said Charlie Newbraugh, Distribution Supervisor. “Nearly everything that comes into the hospital and the clinics travels through our area.”

Newbraugh supervises MDC which includes Receiving, the Mailroom and the Linen Room. With 39 years of service to Mon General, he is one of the system’s longest-tenured employees.

MDC has an inventory of 1,500 line items. On a monthly basis, MDC processes about 2,600 individual requests for supplies. That translates to about 170,000 pieces per month delivered to Mon Health departments.

“MDC gives providers and support staff the tools they need to provide patient care,” said Jani Wright, Director of Materials Management.

MDC employs technicians who receive supplies, fill orders or maintain supplies on unit floors.

MDC Technician Richard Boggs works in receiving. He walks 6 miles each day helping to unload items from the delivery trucks and deliver them to de-partments. Inbound shipments

of supplies and equipment are keyed into the computer system. Delivery Notifications are printed and used to ensure delivery to the correct department.

MDC Technician Linda Prill’s role is to provide the physicians and nurses what they need. For instance, she helps maintain the supplies on 38 adult crash carts and 6 pediatric crash carts. A check list is used to ensure the crash carts are stocked appropriately.

MDC has staff members who work on different nursing units re-plenishing needed supplies. They take inventory of supply areas using a barcode scanning system to order the items that need to be restocked. The pick lists prints in MDC where MDC technicians fill the orders.

MDC Technician Jason Hughes’ role is covering the supply needs of 4 North and 6 North nursing units. He helped to install wall-bin supply systems in his areas as part of a capital-improvement project.

Supplies were previously stored on carts. Hughes says the products are easier to see, mak-ing it easier for staff to find what they need and making it easier for him to manage his inventory.

“It’s a benefit to me, but it’s really a bigger benefit to the

people who are using it for sup-plies,” Hughes said.

Newbraugh plans to complete the wall bin supply system instal-lation on all nursing units by the end of the fiscal year.

The mailroom handles all Mon Health’s inbound and outbound

US mail and inner-office mail.Diana McCune, Mailroom

Clerk, encourages staff to note the department name and in-clude the recipient name on all inner-office mail. Inner-office mail that is not properly labeled can cause delays.

MDC Technician Jason Hughes, top left, covers the supply needs of 4 North and 6 North. MDC Technician Richard Boggs, bottom, unloads a delivery truck and prepares to sort items. Diana McCune, top right, runs the mailroom where she sorts inbound and outbound US mail and inner-office mail.

Project One continues to move forward

Project One, Mon Health Sys-tem’s all-in-one electronic health record project, continues to progress towards its Future State Review in December.

Mon Health System leader-ship, healthcare providers and clinical and non-clinical staff continue to participate in weekly design sessions with Cerner Corporation consultants. “We are now up to twenty weekly sessions to help us effectively design our new solutions,” said Aaron Yanu-zo, Project One Manager. These sessions will continue throughout the length of the project.

“At the Future State Review, Cerner will demonstrate several pieces of the new software and processes that we will be using with the software. This will be the first opportunity for us to see and

review the results of our design sessions,” he said.

“We are still building super user (change champions) for Proj-ect One,” he said. Super users or change champions will receive additional training and act as liai-sons between their own depart-ments and Information Technol-ogy. These are the “go to” people to answer questions at the de-partment level. If being a Cerner (Project One) change champion interests you, please follow-up with your supervisor and Yanuzo (yanuzoa@monhealthsys.org).

Project One is expected to go-live in July 2017. For more information about Project One, visit the new MonNet for project updates, frequently asked ques-tions, project timeline and up-coming events.

The DeMaske family would like to thank the entire Mon General family for their love and care for our son Jordan over the past 2 years.

Those of you who met him felt his faith and positive spirit and we know he had an impact on your lives.

We are grateful for the support that you gave him in his determination to never give up.

Michael DeMaske, Imaging Systems Administrator