SysAid Internal Campaign Strategies:IT’s That Simple and IT Works!

Aug. 2009

On the Agenda:

• Learn how to promote SysAid internallyo Raise awareness about SysAido Show your colleagues how to use ito Clarify the benefits of an easy yet powerful helpdesk solution

SysAid works for you!

• Get started with tips, tricks, and simple toolso Learn from other success stories worldwideo Plan your first stepso Print – right here, right now! – SysAid office decorationso Present a slide-show to your colleagues … we’ve created it for you!

Objectives:The goals of the SysAid Internal Campaign are to:

• Prepare members of your staff for a seamless transition to SysAid

• Promote SysAid usage among all members of your organization

• Engage your users for a more effective and successful SysAid experience

• Create an atmosphere of excitement and enthusiasm

• Pump up your efforts with fun and attractive promotional products

Benefits:The SysAid Internal Campaign will help you:

• Improve your efficiency

• Reduce workload and phone calls and limit redundancy

• Show your users what you do for them

• Get the appreciation you deserve

Why an Internal Campaign? Research shows that when all organizational members are involved in change processes,

yourchances for success are significantly improved. Although streamlining IT processes can bechallenging, the SysAid Internal Campaign provides immediate results to ensure an effective

andpositive SysAid experience in your organization.

What? A SysAid promotion to increase awareness, encourage usage, and create enthusiasm

Who? Every member of your organizationWhen? Newcomer? Veteran? Either way - now is the time to take it to the next levelWhere? Your organizationWhy? Many reasons!

• The performance of your IT departments depend on a unified commitment to SysAid

• End-users appreciate and trust the IT department when:o They know their service requests are being handledo Their problems are taken seriouslyo They are kept up-to-date on the status of their requests

How? Read on to learn about …

10 tips for a successful Internal Campaign

Tip #1: Get your Management on Board

• Demonstrate SysAid’s cost-effectiveness

• Explain how much time SysAid saves

• Emphasize how SysAid improves the following:

o Service qualityo Time and project managemento Resource allocation

• Emphasize the importance of education for end-users

If you are to implement a successful Internal Campaign, you must have the supportof your managers. The earlier the better! What tactics have other IT professionals found successful?

Download the SysAid presentation for your Internal Campaign!

Tip #2: Educate Your Colleagues

The SysAid Revolution is Here! Your Life Just Got Easier!

• Show your users what SysAid is all about

• Brand it: you may add your logo to make it yours

• Customize it as you see fit or simply “plug and play”

Tip #3:4 Quick Steps to Kick Off Your CampaignInstead of investing time-consuming energy in office-to-office personal sessions, create momentum by gathering everyone for a festive event

1. Jumpstart your campaign with an e-mail • Send a “Save the Date” message for the SysAid Key Note• Use SysAid logo and your logo in this e-mail (A designed PDF would be nice)• Add a screenshot to get them more familiar with SysAid right from the start

2. Brand your office – Posters, balloons and streamers (Green would do the job!)

3. Give a Key Note Lecture - Show the presentation, share your insights, and discuss benefits

4. Explain the process – Demonstrate how quick and easy SysAid is for everyone

Tip #4: Add a SysAid Image to Your Email Signature

“I have added a SysAid image and reminder to my signature so that every time I send an internal email, staff are reminded to use it to submit service requests.” Cheri Ellis, NWLC

Tip #5: Make your own SysAid keyboard stickers

Accessing the End-User Portal has never been so intuitive!

Tip #6:Decorate your office with SysAid Posters – Print as is or brand them with your own logo!

Printing Files: Butterfly / Chess/ Coffee / Watermelon

Ice cream / Light Bulb / Umbrella / Flower

Tip #7:Recognize Your Cooperative Colleagues:The SysAid Achievement DiplomaWhen your colleagues use SysAid, thank them for their participation with a bit of humour. Entered a Service Request? Way to go! Here’s your diploma! Believe it or not, it works...

“This actually started as a little joke in the IT department, but it was a huge success for getting people to report their problems in SysAid instead of trying to phone or mail first.”

Morten Braüner, IT - SysAid Administrator, Elstock A/S

Use the template on the following slide to customize your own SysAid Achievement Diplomas!

Your company logo here

Achievement DiplomaThis certificate is hereby awarded to

_____________________________________

for excellence in

The submission of a service request via SysAidCongratulations!

______________Date

______________Signed

Tip #8:Keep your Colleagues Informed: Display Stats

Morten Braüner, IT - SysAid Administrator, Elstock A/S

“I started to use the Reporting Tool in SysAid to export data to Excel, and made some graphs and statistics to hang up”.

Not only will members of your organization stay up-to-date with the performance of your organization, but they will also learn about the impressive monitoring, analysis, and tracking tools SysAid has to offer.

Tip # 9:Give people what they like:Internal Campaign MerchandiseTo execute a successful Internal Marketing Campaign, create your own promotional products designed especially for your employees. After all, people love goodies!

Here’s one idea:Stickers for the screen frame will help raise your users’ awareness. Go ahead – print these out!

Tip #10:Measure the Impact! With SysAid Internal Campaign, getting results is doable and moreover,

measurable!• An increase in the number of Service Requests indicates that your campaign worked• See an increase in the number of Service Requests submitted via the End-User Portal

Other Veteran SysAiders Say: IT’s That Simple and IT Works!

“With my management’s support, I was able to show how easy SysAid is to use.The feedback has been absolutely fantastic – they think it’s an amazing system.”

Sarit Hershkovitz, Help Desk Manager, IT Division, CBC - Coca-Cola Israel

“After explaining what SysAid does – how it lets you keep track of service requests, send an automatic screenshot, document the problem for further reference, use the Knowledgebase and so on – users are motivated to help us in order to help themselves.

In addition, if a user comes along and tries to

submit a “drive-by” service request, I politely remind them that we have this superb tool which they can use for entering such requests. Our users now use only SysAid to submit service requests to the IT department.”

Sven Nosse, System AdministratorEbro Electronic, Germany

Thank You and Good Luck!

Have any success stories? Feel inspired? Please share your ideas, suggestions, and comments. We’d love to hear from you! Contact us at: marcom@sysaid.com