Knowledge Process Outsourcing

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Knowledge Process Outsourcing

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For years we have endured bloated ‘enterprise’ apps – inflexible, hard to use, never give us precisely what we want

We create ‘ad hoc’ spreadsheet solutions – flexible and a perfect fit - but wasted FTE cost/effort cutting and pasting

What if there was a better way …

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An everyday example …

• Resource Management want right person on right project …

• Use an enterprise app that is not completely accepted …

• So use ad hoc spreadsheets that are always out of date …

• Minimal Support + no meaningful enhancements without cost and delays …

• Management don’t get the MI they really need …

• Bottom line – everyone is unhappy …

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Synapse approach …

• Resource Management team use Synaptic Spreadsheets

• Spreadsheets up to date/ data quality issues disappear

• Constant expert support always at hand …

• Background processing of data on Synapse server

• Synapse paid to ensure that everything ‘just works’

• Bottom line – everyone is happy …

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Needs constantly changing?

• Absolutely - this is the huge fatal flaw with dumb software!

• Synapse build a ‘tweaking’ budget into our contracts

• Your Synapse system constantly flexes and adapts to your needs

• Synapse ‘tweak’ your system 10x faster and cheaper …

• Synapse paid to ensure that everything ‘just works’

• Bottom line – everyone is happy …

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Synapse in Action

Resource Request

Resources and Work Activities

Account Profiles

Skills and Preferences

Time Sheet Performance Mgmt.360 Deg. Survey

Totally flexible data entry spreadsheets

Always up to date MI Reports and Dashboards

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Proof Point

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Bottom line – Better, Faster, Cheaper

Synapse is about ¼ of your FTE costs of maintaining a manual spreadsheet system

Allowance to tweak your system so it is always a really good fit for todays needs.

Everything is included – secure hosting, user management – all part of the service

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‘Enterprise’ apps - not a complete model to ensure success

Synapse is a completely different approach – a 100% service that guarantees your system constantly delivers your needs

What if there was a better way … there is now

Knowledge Process Outsourcing

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Knowledge Process Outsourcing