Symantec Global Services

Expertise and resources for managing IT risk, performance, and cost

Confidence in a connected world.

Symantec Global Services

As organizations expand, adapt,

and innovate, their dependence

on IT increases. IT infrastructures

become more complex, and

exposure to IT risk continues to

grow. Symantec Global Services

offers deep technical knowledge,

proven expertise, and global

insight to give you control of

IT risk and help you optimize

operations—to help you maximize

returns from your IT investments.

To keep up with the evolving threat landscape and changing business requirements,

organizations need a comprehensive approach to every area of IT Risk Management:

Security—to defend against internal and external threats

Availability—to keep systems up and ensure rapid recovery

Performance—to eliminate bottlenecks that reduce access to information

Compliance—to meet policy, regulatory, and legal requirements

Through standardization, automation, and adoption of best practices for IT service delivery,

organizations can reduce exposure to the entire spectrum of IT risks, reduce costs, and build

greater capacity for IT to drive business innovation.

With nearly 4,000 professionals and an extensive partner network, Symantec Global Services

offers unmatched depth of expertise around the clock, around the world. Our intense focus on

the disciplines of IT risk management—combined with neutrality across hardware and operating

system platforms and rich experience as an IT practitioner—set us apart. Count on Symantec

Global Services to help you address your toughest IT challenges so you can operate with

confidence in today’s connected world.

Managing IT Risk, Performance, and Cost

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Symantec Consulting Services• performs nearly 6,000 engagements

per year around the world

• has worked with more than 95% of the Fortune 500

• specialists average 15 years’ experience

in IT risk management disciplines

Symantec Managed Security Services• receives over 1.5 billion security alerts daily

• analyzes approximately 15,000 correlated

attacks as potential threats

• validates approximately 5,000 as

genuine security threats

• rates approximately 200 as severe

and in need of immediate remediation

• notifies customers of these severe attacks

within 10 minutes of discovery

Symantec™ Global Intelligence Network• scans more than 2 million decoy email addresses

daily for spam, phishing and email security threats

• provides customized alerts for more than

10,000 IT products

• maintains a vulnerability database of 18,000 entries,

covering of 35,000 versions of applications and

operating systems from more than 4,200 vendors

• monitors more than 150 million desktop antivirus

sensors, and 40,000 intrusion-detection and

firewall sensors worldwide

• maintains 6,200 monitored and managed

security devices worldwide

Symantec Education Services

• trains more than 30,000 students every year

• maintains a network of more than 50 Symantec

classrooms and online facilities worldwide

• conducts more than 5,000 courses each year live and online

Symantec Enterprise Support Services• delivers support by highly trained, certified technical

professionals in 10 languages from 29 locations

around the world

• includes specialists certified for CNE, CNA, CCNA, MCSE,

MCP, SSPA CSP, CCNA, CCNP, CCDP, CCDA, CCSP, CCIP,

CCVP, SNIA, Linux, Sun, HP, IBM OS, and CISSP

• has won the Service and Support Professionals

Association’s STAR award, Omega’s NorthFace

Scoreboard SM Award, and the WebStar Award

from Supportgate.com

• maintains support relationships and alliances with

over 200 technology providers including Microsoft,

Oracle, Sun, Red Hat, and TSANet

Symantec Global Services—Expertise delivered worldwide

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Consulting Services

Symantec Consulting Services can help you maximize IT performance and protect

infrastructure, information, and interactions from IT risk—so you can free resources

for strategic projects to drive business advantage. Our areas of expertise include:

Security and Threat Management—analyze security requirements and deploy

solutions against a constantly-changing array of threats

IT Compliance—secure the full benefits of IT Policy Compliance solutions quickly,

and take a programmatic approach to governance and auditing requirements

Business Continuity—implement high-availability environments, and mitigate

business impacts of planned and unplanned outages

Data Center Transformation—standardize, optimize and manage heterogeneous

data-center infrastructure for maximum returns from staff and capital investments

Storage Management—keep data protected at the lowest total cost of ownership by

optimizing storage resources and streamlining processes for backup and recovery

Information Management—mitigate information risk by implementing best practices

for email management, archiving, eDiscovery, and data loss prevention

Within each area of expertise, Symantec consultants draw upon a portfolio of standard

offerings or implement custom solutions to meet the unique requirements of complex

multi-vendor environments. Symantec can even provide experts for residencies or take

over management of key IT operations entirely.

Symantec Consulting Services are available in delivery models that suit the needs

of your organization:

Advisory Services—expert assistance to assess needs, set strategy, and implement best

practices for high-priority IT initiatives

Solutions Enablement Services—assessment, design, implementation and

management of Symantec technologies

Operational Services—strategic outsourcing of key IT functions under service level

agreements to improve operational efficiency, reduce costs, and mitigate IT risk

Residency Services—seasoned experts ranging from executives to system

administrators, available on a fee-for-service basis to augment existing staff

Symantec’s consulting methodology starts with careful assessment and innovative design,

followed by rapid implementation and management for continuous improvement. Focused

as much on people and processes as technology, Symantec’s approach has been proven

through engagements with 95% of the Fortune 500.

“Thanks to the Symantec

Consulting Services Business

Continuity Management

practice, we have a compre-

hensive, living Business

Continuity Plan that’s ready

to go into action in the event

of a crisis. We couldn’t have

achieved this as efficiently

and effectively as we did

without the expertise of the

consultant from Symantec

Consulting Services.”

Michael KhorGeneral ManagerPfizer Singapore

“Symantec Managed Security

Services spotted the infection,

notified us, and we were

able to shut those machines

down and repair them. Zotob

never got inside our network.

You can’t quantify the benefit

from Symantec in situations

like this, but it’s substantial.”

Bob BurrittDirector of Technology,Kettering Medical Center Network

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Managed Security Services

Symantec Managed Security Services puts select resource-intensive security operations

under management of experienced Symantec specialists, to help organizations maintain

compliance, minimize business impacts of security events, and mitigate security risks

at acceptable cost. Services offerings include:

Security Monitoring Services—real-time security monitoring and network analysis

performed by experts stationed at Symantec Global Security Operations Centers

Security Management Add-On Services—changes to security device configurations,

recommended by remote professionals, as new threats emerge

Symantec™ Global Intelligence Services—maximum intelligence and protection, from

DeepSight™ Early Warning Services bundled with Managed Security Services

Symantec™ Vulnerability Assessment Services—remote vulnerability management and

scanning to identify network vulnerabilities, prioritize remediation efforts and maintain

worldwide regulatory compliance

Symantec Managed Security Services offers a higher level of protection for mission-

critical information assets. Your organization improves continuity, scalability and

efficiency of its security operations by leveraging world-class analytics and expertise.

DeepSight™ Early Warning Services

Symantec™ Global Intelligence Network provides an unparalleled view of the threat

landscape by capturing and processing global security data. Symantec DeepSight

Early Warning Services transforms that data into actionable security intelligence:

Symantec DeepSight™ Threat Management System—provides a customizable view

of the security landscape with timely alerts, detailed analysis, and early access to risk

mitigation strategies

Symantec DeepSight™ Alert Services—delivers prioritized alerts about vulnerabilities,

malicious code, spyware, adware, and domains

Timely information helps align risk mitigation strategies with threat activity for maximum

cost-effectiveness. And timely remediation strategies protect your information assets,

brand, and reputation.

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Education Services

Symantec Education Services delivers unrivaled technical training on Symantec software,

instruction on IT best practices, and complete programs for training management.

To accommodate busy staff schedules, course delivery options include hands-on courses

taught by experienced instructors as well as self-paced instruction on CD or the Web.

Symantec Education Services will customize classes for your unique environment and

IT issues. Training can take place at your site, in our classrooms, or over the Internet via

the Symantec Virtual Academy—an online learning environment that combines interactive

Webcasts with hands-on labs, on-demand modules, and live mentoring to recreate the

classroom experience.

Symantec’s four-step education model matches the training you receive to the requirements

of your staff and organization. Experts assess your IT team’s training requirements,

design an appropriate training plan, implement the right blend of live and self-paced

training, then review its effectiveness and offer suggestions for next steps. We also

provide complete management of IT training programs and security awareness training

for non-technical end users.

To get the most from your IT risk-management initiatives, lead with your staff; rely on

Symantec Education Services to help you build a more productive, capable, confident

and effective business, from end-user to executive.

“The Symantec instructor

took us through just about

every part of Symantec i 3,

even helping us to configure

the tool for our environment.

We learned about features

that would help us fine-tune

performance even more,

and do it more efficiently.

Symantec Education

Services showed us how

to take full advantage of

the power of Symantec i 3

for SQL Server.”

Rick SchantzDatabase AdministratorCooperVision

Enterprise Support Services

The right support plan is an integral component of a complete IT risk management

program. Symantec Enterprise Support Services offers a portfolio of options designed

to maximize uptime, reduce internal IT costs, and increase returns from your investment

in Symantec technologies.

Symantec is uniquely positioned to provide support in complex, heterogeneous environments,

and act as your advocate to resolve multi-vendor issues. Through over 200 cooperative

support agreements and its membership in the TSANet, Symantec actively works with

other IT vendors to help pinpoint issues and to get you on the path to issue resolution

quickly and efficiently.

Symantec support offerings match the requirements of organizations of every scale,

capability, and IT risk profile:

Business Critical Services—designed for enterprises with minimal tolerance for service

interruptions, Symantec’s highest level of responsiveness includes:

• personalized, proactive support from elite technical experts

• on-site or remote services coordinated by a single point of contact

• additional options for specialized services

Essential Support—around-the-clock access to experts and accelerated response for

high-severity issues—Essential Support is the recommended minimum for Symantec

products in most environments.

Basic Maintenance—Symantec’s lowest-price option provides support during business

hours only and is appropriate for nonessential systems.

All support offerings include access to content updates, patches, product enhancements,

and upgrades.

Symantec views every support conversation as an opportunity to demonstrate our

commitment to customer satisfaction. Count on Symantec Enterprise Support Services to

maximize uptime so you can get the most from your Symantec technology investments.

“ I can call on my Business

Critical Account Manager

with any problem, from

storage to application, and

he gets it resolved. Other

vendors provide technical

support for their own products,

but Symantec puts skin in

the game. They invest in our

success, and that’s why we

stay with them. Going with

Business Critical Services is

the best money I’ve spent yet.”

Brad WoodSenior Director of Technology Operations,Corrections Corporation of America

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Symantec Global Services offers solutions that maximize IT performance and

address every area of IT risk—security, availability, performance, and compliance.

Rely on Symantec Global Services for:

• Expertise built on decades of technology leadership

• Experience deploying and operating customer solutions in complex,

heterogeneous environments

• Neutrality across hardware platforms, operating systems, and applications

• Best practices derived from real-world engagements with organizations of all sizes

• Unparalleled knowledge of the security threat landscape—as well as the expertise

to analyze event information and manage security operations

• A worldwide network of skilled technology partners who deliver solutions crafted

to your exact requirements

We can help you manage IT risk, performance, and cost—

for confidence in today’s connected world.

Why Symantec Global Services?

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Organizations are under pressure to manage IT risk and complexity

within strict budgetary limits. Symantec Global Services can help,

starting with assessments to identify your best opportunities to

maximize IT performance and get IT risk under control.

To learn more, visit www.symantec.com/globalservices

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Symantec is a global leader in

infrastructure software, enabling

businesses and consumers to have

confidence in a connected world.

The company helps customers protect

their infrastructure, information, and

interactions by delivering software

and services that address risks to

security, availability, compliance,

and performance. Headquartered

in Cupertino, California, Symantec

has operations in 40 countries.

More information is available at

www.symantec.com.

For specific country offices

and contact numbers please

visit our Web site. For information

in the U.S., call toll-free

1 800 745 6054

Symantec Corporation

World Headquarters

20330 Stevens Creek Boulevard

Cupertino, CA 95014 USA

1 408 517 8000

1 800 721 3934

www.symantec.com

Copyright © 2007 Symantec Corporation.All rights reserved. Symantec, the Symanteclogo and Sygate are trademarks or registeredtrademarks of Symantec Corporation or itsaffiliates in the U.S. and other countries.Other names may be trademarks of theirrespective owners. 05/07 11855139