Symantec Backup Exec System Recovery Implementation Guide

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Symantec Backup Exec

System Recovery ManagerImplementation Guide


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Symantec Backup ExecSystem Recovery Manager 8.5Implementation Guide

Thesoftwaredescribedin this book is furnishedundera license agreement andmaybe used

only in accordance with the terms of the agreement.

Documentation version 8.5

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Technical Support

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content for our online Knowledge Base. The Technical Support group works

collaboratively with the other functional areas within Symantec to answer your

questions in a timely fashion. For example, the Technical Support group works

with Product Engineering and Symantec Security Response to provide alerting

services and virus definition updates.

Symantecs maintenance offerings include the following:

A range of support options that give you the flexibility to select the right

amount of service for any size organization A telephone and web-based support that provides rapid response and

up-to-the-minute information

Upgrade insurance that delivers automatic software upgrade protection

Global support that is available 24 hours a day, 7 days a week worldwide.

Support is provided in a variety of languages for those customers that are

enrolled in the Platinum Support program

Advanced features, including Technical Account Management

For information about Symantecs Maintenance Programs, you can visit our Web

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Select your country or language under Global Support. The specific features that

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Contacting Technical Support

Customers with a current maintenance agreement mayaccess TechnicalSupport

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Select your region or language under Global Support.

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the problem.
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When you contact Technical Support, please have the following information

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Product release level

Hardware information

Available memory, disk space, and NIC information

Operating system

Version and patch level

Network topology

Router, gateway, and IP address information

Problem description:

Error messages and log files

Troubleshooting that was performed before contacting Symantec

Recent software configuration changes and network changes

Licensing and registration

If your Symantecproduct requires registrationora license key, accessourtechnical

support Web page at the following URL:


Selectyour region or language under GlobalSupport, andthenselectthe Licensingand Registration page.

Customer service

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Select your country or language under Global Support.

Customer Service is available to assist with the following types of issues:

Questions regarding product licensing or serialization

Product registration updates such as address or name changes

General product information (features, language availability, local dealers)

Latest information about product updates and upgrades

Information about upgrade insurance and maintenance contracts

Information about the Symantec Value License Program
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Advice about Symantec's technical support options

Nontechnical presales questions

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Additional Enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

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Enterprise services that are available include the following:

These solutions provide early warning of cyber

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Educational Services
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To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.
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Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .4

Chapter 1 Introducing Symantec Backup Exec SystemRecovery Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .15

About Symantec Backup Exec System Recovery Manager.. . . . . . . . . . . . . . . . . . .15

What is new and updated in this release.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .16

Components of Backup Exec System Recovery Manager.. . . . . . . . . . . . . . . . . . . . .17Backup Exec System Recovery Manager optional tool.. . . . . . . . . . . . . . . . . .20

How Backup Exec System Recovery Manager works.. . . . . . . . . . . . . . . . . . . . . . . . . . .20

What you can do with Backup Exec System Recovery Manager.. . . . . . . . . . . .22

Best practices for creating recovery points .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .23

Before a backup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

During a backup ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

When a backup is finished... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . .25

Getting more information about Backup Exec System Recovery

Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .26

Chapter 2 Installing Backup Exec System RecoveryManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Preparing for installation... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .27

System requirements for Backup Exec System Recovery

Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..28

Migration from Symantec LiveState Recovery Manager.. . . . . . . . . . . . . . .29

Supported virtual disk programs... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .30

System requirements for packages.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .30

About upgrading from existing installations of Backup Exec

System Recovery 6.5.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . .32Compatibility and integration with Symantec Backup Exec for

Windows Servers .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .32

User rights requirements.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .33

60-day trial version... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .33

About installing the product.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .33

Installing the Backup Exec System Recovery Manager server.. . . . . . . .34

Installing the Backup Exec System Recovery Manager

console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

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Post-installation tasks.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Uninstalling Backup Exec System Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . .38

Uninstalling the Backup Exec System Recovery Manager

console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Uninstalling the Backup Exec System Recovery Manager

server.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 39

Chapter 3 Using the Backup Exec System Recovery Managerconsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 41

About the console views... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .41

Home page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Manage page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Monitor page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Reports page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Using the Drag-and-drop Workspace.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .48

Changing the location and view of the Drag-and-drop

Workspace.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Updating the Backup Exec System Recovery Manager console.. . . . . . . . . . . . .49

Sending feedback... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Chapter 4 Configuring Backup Exec System RecoveryManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

About adding computers to the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .51Creating packages for an Easy Installer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..52

Creating an Easy Installer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .54

Downloading an Easy Installer by end users.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Deploying an Easy Installer by administrators.. . . . . . . . . . . . . . . . . . . . . . . . . . . .63

About adding computers with existing installations of Backup Exec

System Recovery.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Reconciling a recovery point network destinationforan imported

backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Reconciling recovery point passwords or command files for an

imported backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .68Reconciling passwords for imported recovery points.. . . . . . . . . . . . . . . . . . .70

Removing computers from the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .71

About organizing groups of computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .72

Adding groups to the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .73

Editing groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Deleting groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Assigning computers to a group... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . .74

Unassigning computers from a group... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .75

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Viewing the properties of a group... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .75

About managing recovery point destinations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .76

Creating recovery point destinations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .76

Editing recovery point destination network credentials.. . . . . . . . . . . . . . . .78Deleting recovery point destinations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .79

Viewing the properties of a recovery point destination... . . . . . . . . . . . . . . .79

Managing recovery point passwords for convert to virtual disk

jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . 80

Editing connectivity settings.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .81

Configuring default FTP settings for use with Offsite Copy... . . . . . . . . . . . . . . .83

About managing roles-based user accounts.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .84

Creating a user account.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .86

Editing a user account.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .87

Deleting a user account.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .87

Changing the description of a role.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . .88About managing licenses.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .88

Assigning Backup Exec System Recovery licenses to

computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Unassigning Backup Exec System Recovery licenses from

computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Checking Backup Exec System Recovery license status on client

computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Adding Backup Exec System Recovery licenses to Backup Exec

System Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . .92

Removing Backup Exec System Recovery licenses from BackupExec System Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .92

Checking thelicense status of the Backup Exec System Recovery

Manager server.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Adding a license key for the Backup Exec System Recovery

Manager server.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

About configuring Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .94

Chapter 5 Managing backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .99

About backup jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Ways to work with recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .100Tips for creating recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .102

About backing up dual-boot systems... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .103

Creating a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

About destination options for recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . .107

About general options for creating recovery points.. . . . . . . . . . . . . . . . . . . .111

About advanced options for creating recovery points.. . . . . . . . . . . . . . . . .113

About Offsite Copy... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

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How Offsite Copy works.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .117

About running command files during a backup ... . . . . . . . . . . . . . . . . . . . . . .121

About schedule options for creating recovery points .. . . . . . . . . . . . . . . . .123

Assigning a backup job to computers or groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129Unassigning a backup job from computers or groups.. . . . . . . . . . . . . . . . . . . . . . .130

Running an existing backup job immediately.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Running a one-time backup... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .131

About working with backup jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .132

Viewing the properties of a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . .133

Editing a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Editing the schedule of a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .133

Renaming a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .134

Disabling a backup job on computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..134

Disabling a backup schedule on computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Deleting a backup job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . .135About managing recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .135

Viewing existing recovery points.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .136

Deleting a recovery point set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . .136

Deleting recovery points within a set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .137

Configuring a Backup Exec for Windows Servers backup job.. . . . . . . . . . . . . .139

Viewing existing Backup Exec for Windows Servers backup

jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Deleting a Backup Exec for Windows Servers backup job.. . . . . . . . . . . . .141

Importing Backup Exec for Windows Servers files.. . . . . . . . . . . . . . . . . . . . .141

Deleting Backup Exec for Windows Servers files.. . . . . . . . . . . . . . . . . . . . . . . .142

Chapter 6 Managing recovery point conversions . . . . . . . . . . . . . . . . . . . . . . . . . .143

About convert to virtual disk jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .143

Creating a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .144

Creating a convert to virtual disk job based on a system index file.. . . . . .149

Assigning a convert to virtual disk job to computers or groups.. . . . . . . . . . .154

Unassigning a convert to virtual disk job from computers or

groups.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .155

Running an existing convert to virtual disk job immediately.. . . . . . . . . . . . . .156

Running a one-time convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Viewing the properties of a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . .158

Editing a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .158

Editing the schedule of a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . .158

Renaming a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .159

Disabling a convert to virtual disk job on computers.. . . . . . . . . . . . . . . . . . . . . . . .159

Deleting a convert to virtual disk job.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . .160

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Chapter 7 Recovering files, folders, or entire drives. . . . . . . . . . . . . . . . . . . . .161

About recovering a drive.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .161

About installing LightsOut Restore on client computers.. . . . . . . . . . . . .162

Recovering a drive.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

About Symantec Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .165

Features of Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .165

System requirements for using Backup Exec Retrieve.. . . . . . . . . . . . . . . .167

How file access is secured... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .167

Retrieving files using Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Integrating with Backup Exec 11d... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .169

About troubleshooting Backup Exec Retrieve.. . . . . . . . . . . . . . . . . . . . . . . . . . . .170

About recovering files or disks using Symantec pcAnywhere.. . . . . . . . . . . . .172

Starting Symantec pcAnywhere from the console.. . . . . . . . . . . . . . . . . . . . . .172

Chapter 8 Monitoring computers and processes. . . . . . . . . . . . . . . . . . . . . . . . . . .175

Setting client options for computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .175

Refreshing client computer information in the console.. . . . . . . . . . . . . . . . . . . .181

Changing how a computer reports backup status.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Exporting a console table to a file.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .182

About monitoring computers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . .183

Viewing the backup status of a computer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Viewing the progress of jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .184

Viewing pending backup jobs.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .185

Viewing job failures.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . .186Viewing reports.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Viewing the properties of a computer.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .188

Viewing a client computer log.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .191

Viewing the Backup Exec System Recovery Manager server

log.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .191

Chapter 9 Using the Shortcuts page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .193

About the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .193

Adding a link to the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .193

Editing a link on the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .195Deleting a link on the Shortcuts page.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .195

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Appendix A Configuring TCP/IP ports for networkcommunication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .197

About ports used by Backup Exec System Recovery Manager .. . . . . . . . . . . .197

ConfiguringTCP/IPportsfora newinstallation of Backup Exec System

Recovery Manager.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Configuring TCP/IP ports for an existing managed computer.. . . . . . . . . . . . .201

Configuring an alternate port for Management Control in client

firewall software.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Appendix B About backing up databases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .205

About backing up VSS-aware databases.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .205

About backing up non-VSS-aware databases.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Creating a cold recovery point manually of a non-VSS-awaredatabase.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Creatinga cold recoverypoint automatically of a non-VSS-aware

database.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Creating a hot recovery point of a non-VSS-aware database.. . . . . . . .209

Backing up the Backup Exec System Recovery Manager server and

database.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . 209

Appendix C About Active Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .211

About the role of Active Directory.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . .211

Appendix D Troubleshooting Backup Exec System RecoveryManager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

About troubleshooting Symantec Backup Exec System Recovery.. . . . . . . .213

Improving performancewhen manycomputers are downloading

an Easy Installer at the same time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Adjusting the memory allocation for the tomcat server.. . . . . . . . . . . . . .215

How results of Run Backups are displayed in the console.. . . . . . . . . . . .215

About adding the server to the console.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

About deploying a backup to a computer with an expired license

of Backup Exec System Recovery.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .216

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..217

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Introducing SymantecBackup Exec System

Recovery ManagerThis chapter includes the following topics:

About Symantec Backup Exec System Recovery Manager

What is new and updated in this release

Components of Backup Exec System Recovery Manager

How Backup Exec System Recovery Manager works

What you can do with Backup Exec System Recovery Manager

Best practices for creating recovery points

Getting more information about Backup Exec System Recovery Manager

About Symantec Backup Exec System RecoveryManager

Symantec Backup Exec System Recovery Manager is designed to work with the

following products to provide enterprise-level management tasks for server and

desktop protection and recovery:

Symantec Backup ExecSystem Recovery 7.0, 8.0, and 8.5Server Edition

Symantec Backup ExecSystem Recovery 7.0, 8.0, and 8.5Windows Small

Business Server Edition

1Chapter


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Symantec Backup ExecSystem Recovery 7.0, 8.0, and 8.5Desktop Edition

Symantec Backup ExecRetrieve 7.0, 8.0, and 8.5

Symantec Backup Exec

System Recovery Granular Restore 7.0, 8.0, and 8.5Option (previouslycalled SymantecBackup ExecSystem RecoveryExchange

Retrieve Option)

Using Backup Exec System Recovery Manager, you can centrally monitor the

recovery point status for Windows servers, desktops, and laptops across your

organization, all from a single console (you can install multiple instances of the

console). From the Home page, you can easily view the computers that are

protected, including job status. You can also perform remote system and drive

recovery of Windows computers.

What is new and updated in this releaseThe following table describes new and updated features in Backup Exec System

Recovery Manager.

Table 1-1 What is new and updated

DescriptionFeature

Create scheduled conversions of recovery points to VMware

Virtual Disk, MicrosoftVirtual Disks, or directly to VMwareESX

Server.

See About convert to virtual disk jobson page 143.

Convertrecoverypoints

to virtual disks using a

schedule

The new Offsite Copy feature adds an additional level of

protection to your data by copying recovery points to a second

harddiskdrive. You can copy themoverthe network to a remote

location through a local area connection, or using FTP.

See About Offsite Copyon page 116.

Offsite Copy

A new Help & Support center provides direct links to a variety

of usefulresourcesfor learningabout,using,andtroubleshooting

Backup Exec System Recovery Manager.

See Getting more information about Backup Exec System

Recovery Manageron page 26.

Help & Support center

Backup Exec SystemRecovery andBackup Exec SystemRecovery

Manager is designed to run on Windows Server 2008.

Windows Server 2008

compatibility

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Components of Backup Exec System RecoveryManager

An installationof Backup Exec System RecoveryManager consistsof several main

components for managing recovery points on computers. It also gives you the

ability to create and update Easy Installers of Symantec Backup Exec System

Recovery (and other components, such as LightsOut Restore and Management

Control) on client computers.

Note:Backup Exec System Recovery Manager requires the installation of a

Symantec license key for full product activation.

The following table describes these main components.

Table 1-2 Components of Backup Exec System Recovery Manager

DescriptionComponent

TheBackup Exec System RecoveryManager console, which canbe installed

on any computer (Windows 2000 or later), lets you remotely run and

manage backup and recovery tasks on client computers from a central

location.It servesas themain interfaceto theBackupExec SystemRecovery

Manager server. The console requires Microsoft .NET Framework 2.0 to

run.

Backup Exec

System

Recovery

Manager

console

A dedicated Windows 2003serverclass computer thatprovides thesupport

files that are needed to integrate with the console.

Among other things, the database that is installed on the server stores

backup jobs, client computer information, job history, recovery point

information, and configuration details.

Backup Exec

System

Recovery

Manager

server and

database

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Table 1-2 Components of Backup Exec System Recovery Manager (continued)


Management Control is a necessary component of Backup Exec SystemRecovery and must be installed on each computer that has backups you

want to manage.

Microsoft .NET Framework2.0must be installed onclient computers before

the installation of Management Control.

This component publishes a variety of event information to the console

(by way of the server), such as the following:

The drives on the computer

A list of recovery points and their storage locations

Backups that are assigned to the computer

License status

Backup Exec System Recovery version

Management Control version

Any configuration changes that are made to the computer

Management Control periodically readsthe Backup ExecSystem Recovery

Manager database on the server and pulls down jobs or licenses as needed

by the client computer.

If Symantec Backup Exec System Recovery is already installed on a

computer, you can install or update the Management Control component

separately.

A computer is considered "managed" by Backup Exec System Recovery

Manager when Management Control is installed on it.

See About adding computers to the consoleon page 51.

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Table 1-2 Components of Backup Exec System Recovery Manager (continued)


Backup Exec System Recovery Manager lets you create and update EasyInstallers. Easy Installers are used to deploy software such as Symantec

Backup Exec System Recovery and Management Control to one or more

computers across your local area network or wide area network.

Backup Exec System Recovery Manager ships with several Easy Installers

including the following:

Backup Exec System Recovery 8.5 (with and without a user interface)

Management Control 8.5

Indexing Server (optional; for Windows Server 2003 only)

Easy Installers are made available through the Backup Exec System

Recovery Download Center Web page. The Web page location is

https://:8443/DownloadCenter. This page

gets created when you install Backup Exec System Recovery Manager.

Users access the Web page to download and install the software onto the

computer. Or, you can deploy the software onto client computers through

a logon script.


EasyInstallers

Backup Exec Retrieve is installed at the same time you install the Backup

Exec System Recovery Manager server.

Backup Exec Retrieve communicateswith theIndexing Servercomponent

on client computers to let users recover their own files from the Backup

Exec Retrieve Web page.

Backup Exec

Retrieve

The Indexing Server maintains a folder of files that allow users to search

file names, file versions, and recent activity for recovery by way of the

Backup Exec Retrieve Web page. The service is an optional feature that

can be installed on Windows Server 2003 by way of an Easy Installer. The

Indexing Server includes an index control component that communicates

with Backup Exec System Recovery Manager and adds the indexer to the

database.

You must enable indexing support in a backup joband a backupdestination

in order for remote users to take advantage of file retrieval.

Note: Youmust install Backup Exec SystemRecovery on clientcomputers

before you install the Indexing Server.

See About configuring Backup Exec Retrieveon page 94.

Indexing

Server



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The figure illustrates how the components work together to provide complete

backup and recovery functionality to an entire network.

Figure 1-1 How Backup Exec System Recovery Manager works

Through the console, you can create a one-time job, such as recovering a drive on

a client computer, or you can schedule recurring jobs, such as daily backup jobs.

Wizards guide you through most Backup Exec System Recovery Manager

operations such as the creation of backup jobs, recovery jobs, or Easy Installers,

and the conversion of recovery points to virtual disks.

You can view a jobs current progress from the Monitor page or the Manage page.

Through Backup Exec System Recovery Manager's management functions, you

can logically group client computers together to simplify the backup process. On

the Manage page, you can organize, track, and troubleshoot all of the computers

whose backups you manage. You can view the backup status and statistics for

servers and desktops, including failed jobs.

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After a job has been processed, the jobs results are stored in the database. Log

files, if configured in the console by the administrator, are uploaded to the server.

The files tell you what happened during the processing of the job (events, errors,

and so forth).

What you can do with Backup Exec System RecoveryManager

Backup Exec System Recovery Manager lets you work from a remote location to

back up andrecover Windows-based computers,convertrecoverypoints to virtual

disks, and manage recovery points.

The following table describes the most frequently used tasks.

Table 1-3 What you can do with Backup Exec System Recovery Manager

DescriptionTask

Define daily, weekly, monthly, or quarterly backup jobs, and assign

them to one or more computers.

Create full independent recovery pointsor recovery point sets with

incrementals.

Define and enable an offsite copy location to copy your latest,

complete recovery points to either a local hard drive on the client

computer, a remote server in your network, or to a remote FTP

server. Define recovery point destinations on a network share or on a local

drive on the client computer.

Use your existing installation of Symantec Backup Execfor

Windows Servers to back up recovery point storage locations on a

network to tape media.

Define backups,

offsite copy

locations, and

recovery point

storage locations

Allow users to retrieve their own files and folders using the Backup

Exec Retrieve Web page.

Retrieve email, folders, entire mailboxes, SharePoint documents,

or lost files and folders using the Backup Exec Granular Restore

Option. Remotely recover a data drive on a client computer.

Remotely recover a system drive on a client computer that is

bootable, using LightsOut Restore.

Recover files,

folders, or entire

drives

Convert recovery points of a physical computer to VMware Virtual

Disk or a VMware ESX Server.

Convert recoverypoints of a physicalcomputer to Microsoft Virtual

Disk.

Convertrecovery

points to virtual

disks

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Table 1-3 What you can do with Backup Exec System Recovery Manager

(continued)

DescriptionTask

Delete entire recovery point sets.

Delete recovery points within a set.

Remotely delete

recovery points

Troubleshoot and resolve jobs remotely.

Build and deploy Easy Installers to install Backup Exec System

Recovery products and options such as LightsOut Restore and

Backup Exec Granular Restore Option.

Monitor the overall status of recovery points for an entire network

of Windows computers.

Remotely

administer

server, desktop,

and laptop

computers

remotely

Best practices for creating recovery pointsThe following list represents some best practices for creating recovery points:

Before a backup

During a backup

When a backup is finished

Before a backup

The following table describes best practices to ensure the successful creation of

recovery points.

Table 1-4 Before a backup

DescriptionBefore a backup

Computers must be turned on and Windows must be running at the

time a backup occurs. If the computer remains off after being polled

six times, the computer is put into a "Needs attention" state. However,

if Backup Exec System Recovery (with a user interface) is installed on

the client computer,Backup Exec SystemRecovery asks the user if theywant to run the missed backup (after the computer is turned on and

they log on to Windows). In the meantime, the backup status of the

client computer in Backup Exec System Recovery Manager console is

"Needs Attention".

Schedulebackups

when you know

computers are

turned on

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Table 1-4 Before a backup(continued)

DescriptionBefore a backup

Backup ExecSystemRecoveryManager supports saving recoverypointsto network locations or to a local hard disk.

You should avoid storing recovery points on the Backup Exec System

Recovery Manager server because as the number or size of recovery

points grows, you have less disk space available for regular server use.

When you save recovery points to a separate drive, network location,

or removable media, you eliminate this problem.

Save recoverypoints to the

proper location

During a backup

You can improve client computer performance during a backup.Backup Exec System Recovery requires significant system resources to run a

backup. If remote users are working at their computers when a backup starts,

they might notice that the performance of their computer slows down. If a slow

down occurs, you can reduce the speed of the backup to improve client computer

performance.

See Setting client options for computerson page 175.

When a backup is finished

After a back up finishes, consider the following best practices.

Table 1-5 After a backup

DescriptionAfter a backup

Where possible, document and test your entire recovery process by

doing a restore of recovery points (using the Backup Exec System

Recovery console) and single files (using the Recovery Point Browser

in Backup Exec System Recovery or Backup Exec Retrieve) on the

original client computer where the recovery points were created.

Doing so can uncover potential hardware or software problems.

Enable the Verify recovery point after creation feature when you

create a backup job.

Use the virtual conversion feature to test and evaluate restored

recovery points.

Verify that

recovery points or

recoverypoint sets

are stable and

usable.

Delete incremental recovery points to reduce the number of files you

have to maintain. This strategy also uses hard disk space more

efficiently.

Manage storage

space by deleting

old backup data.

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Installing Backup ExecSystem Recovery Manager

This chapter includes the following topics:

Preparing for installation

About installing the product

Post-installation tasks

Uninstalling Backup Exec System Recovery Manager

Preparing for installationInstallation procedures might vary, depending on your work environment and

how you want to install the Backup Exec System Recovery Manager console and

server. You can install the Backup Exec System Recovery Manager console and

server on the same computer, or customize the installation by installing the

console and server on separate computers.

You can have multiple installations of the console in a network domain (or across

network domains if the correct ports are set up), and you can run one or more

instances of the console at a time within the domain.

Before you install the product, make sure your computer meets the systemrequirements.Reviewthe Readme file on theinstallationCD forany known issues.

Note:Installation of the product is not supported on encrypted file systems.

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System requirements for Backup Exec System Recovery Manager

To install andusethis product, your computer must meet the followingminimum

requirements:

Table 2-1 Minimum system requirements

RequirementsComponent

Pentium 3: 1 GHz or higher (Pentium 4: 3.0 GHz or higher recommended)Processor

Several versions of Microsoft Windows are supported.

See Supported Windows operating systemson page 28.

Operating

system

The memory requirements for the two main components are as follows:

Backup Exec System Recovery Manager server: 1 GB (2 GB if you areusing Windows Server 2008 Standard/Enterprise/Datacenter or

Windows Web Server 2008)

Backup Exec System Recovery Manager console: Dependent on the

operating system

RAM

The hard disk space requirements for each component are as follows:

Backup Exec System Recovery Manager console: 100 MB

Backup Exec System Recovery Manager server: 750 MB

Backup Exec Retrieve: 15 MB

Microsoft .NET Framework 2.0: 280 MB (32-bit computers); 610 MB

(64-bit computers) Storage space on the network for the recovery points

Available hard

disk space

Microsoft .NET Framework 2.0 is required to run Backup Exec System

RecoveryManager andBackup Exec SystemRecoveryonclientcomputers.

When you start the Backup Exec System Recovery Manager console for

the first time, .NET is automatically installed if it does not already exist

or an older version exists. However, it does notget installed when Backup

Exec System Recovery is installed on client computers.

Note: Microsoft.NETFramework2.0 must beinstalledon clientcomputers

before you install Management Control.

Software

Supported Windows operating systems

The following table describes the supported Windows operating systems for

Backup Exec System Recovery Manager console and server installations. For

security reasons, the Backup Exec System Recovery Manager server must be

Installing Backup Exec System Recovery ManagerPreparing for installation

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installed on a dedicated Windows 2003 server class computer with an

NTFS-formatted hard disk.

Table 2-2 Supported Windows operating systems for console and server

installations

ServerConsoleOperating system (with minimum service

pack)

XWindows Vista Ultimate

XWindows Vista Business

XWindows Server 2008 Standard

XWindows Server 2008 Enterprise

XWindows Server 2008 Datacenter

XWindows Web Server 2008

XWindows Server 2008 Hyper-V

XXWindows Server 2003 x64 Editions (SP 1)

XXWindows Server 2003 R2 Editions (SP 1)

XXWindows Small Business Server 2003 R2

XXWindows Server 2003 (SP 1)

XWindows Advanced Server 2000 (SP 4)

XWindows Server2000 (SP4) andUpdate Rollup

1 for SP 4

XWindows Small Business Server 2000 (SP 4)

XWindows XP Professional x64 Edition (SP 2 or

later)

XWindows XP Professional (SP 2 or later)

XWindows Professional 2000 (SP 4)

Migration from Symantec LiveState Recovery Manager

Backup Exec System Recovery Manager does not support the migration of any

version of Symantec LiveState Recovery Manager.



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If you are currently running any version of LiveState Recovery Manager with

LiveState Recovery on client computers, you should first uninstall all LiveState

Recovery clients. You should then uninstall the LiveState Recovery Manager

console and server. No legacy data or backup jobs are preserved.

Note:If a user uninstalls LiveState Recovery and chooses to keep their backup

history andjobs, BackupExec System Recovery Manager creates newbackupjobs

in thedatabase(based on theuser's old backup jobs) when their computer becomes

managed.

Refer to theSymantec LiveStateRecoveryManager Implementation Guidefor

uninstall instructions.

Supported virtual disk programsYou can use Backup Exec System Recovery Manager to convert recovery points

of a physical serveror desktop computer to VMwareVirtualDisk,MicrosoftVirtual

Disk, or a VMware ESX Server.

See Creating a convert to virtual disk jobon page 144.

See Running a one-time convert to virtual disk jobon page 156.

Virtual disks created from recovery points are supported on the following

platforms:

VMware Workstation 4, 5, and 6

VMware ESX Server 2.0, 3.0 and 3.5

VMware Server 1

VMware GSX Server 3.x (replaced by VMware Server)

Microsoft Virtual Server 2005 R2 and later

Microsoft Hyper-V

System requirements for packages

Packages of Backup Exec System Recovery can be installed with an Easy Installer

on a variety of Windows operating systems.

Note:The specific hardware requirements for packages vary depending on the

package contents.Referto Backup ExecSystem Recoveryproduct documentation

for complete system requirements.


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This product supports up to 1000 installations of Backup Exec System Recovery

for eachinstallation of Backup ExecSystem RecoveryManager.However, because

network performance varies greatly among organizations, the total number of

supported installations of Backup Exec System Recovery may be more or less foryour network. Network performance should be monitored to ensure that

installations ofBackupExec SystemRecoveryarenotextendedbeyondthecapacity

and capability of your network.

Backup Exec System Recovery Manager comes with several packages for use in

Easy Installers, including the following products:

Backup Exec System Recovery

Management Control

Indexing Server

If you want to a create a package of LightsOut Restore, you need the Symantec

Recovery Disk CD. LightsOut Restore requires 500 MB of hard disk space on the

client computer. If you want to create a package of Backup Exec Granular Restore

Option, you need to purchase the product.

See Creating packages for an Easy Installer on page 52.

Backup Exec System RecoveryServer Edition andWindowsSmall Business Server Edition

The following table describes the supported install packages of Backup Exec

System RecoveryServer Edition and Backup Exec System RecoveryWindowsSmall Business Server Edition on Windows operating systems.

Table 2-3 Supported install packages on Windows operating systems

Without user interfaceWith user interfaceOperating system

XXWindows Server 2008

XXWindows Vista Business

XXWindows Server 2003

XXWindows Small Business

Server 2003

XXWindows 2000 Advanced

Server (SP 4 or later)

XXWindows 2000 Server (SP 4

or later)



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(continued)


XXWindows 2000 Small

Business Server

Backup Exec System Recovery-Desktop Edition

The following table describes the supported install packages of Backup Exec

System RecoveryDesktop Edition on Windows operating systems.



XXWindows Vista Ultimate

XXWindows XP Professional

x64 Edition (SP 2 or later)

XXWindowsXP Professional (SP

2 or later)

XXWindows Professional 2000

(SP 4 or later)

About upgrading from existing installations of Backup Exec SystemRecovery 6.5

Backup Exec System Recovery Manager 8 or higher does not support the backup

management of existing installations of Backup Exec System Recovery 6.5 on

client computers. Instead, you must upgrade Backup Exec System Recovery 6.5

to version 8 or higher.


Compatibility and integration with Symantec Backup Exec for WindowsServers

Backup Exec System Recovery Manager includes the Configure Backup Exec Job

Wizard. This wizard is a finite version of the full Backup Job Properties dialog box

that is found in Symantec Backup Exec 11d for Windows Servers and Symantec

Backup Exec 10d for Windows Servers.


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By tapping into your existing installation of Backup Exec, you can use Backup

Exec SystemRecovery Manager to back up network-stored recovery pointsdirectly

to media.

See Configuring a Backup Exec for Windows Servers backup jobon page 139.

User rights requirements

Users on Windows Vista/XP/Server 2008/2003 Server/2000 must have

administrator rights to install and use Backup Exec System Recovery Manager,

or to deploy Easy Installers of Backup Exec System Recovery.

60-day trial version

If you choose to delay installation of the product license, all features still remainenabled during the 60-day grace period. You can install Backup Exec System

Recovery and create recovery points of system and data volumes for up to 10

computers.

The 60-day grace period begins the first time you do any one of the following on

a managed computer:

Assignment of a backup job or a recover point conversion to virtual disk job

to computers

Run a recovery point conversion to virtual disk job

Run a recovery

Delete a recovery point set

Delete recovery points within a set

When the trial period ends, you must purchase the product or uninstall it. Or, you

can continue to use the Backup Exec System Recovery Manager console, but only

to remove computers from the Manage page

Youcan purchase a license at anytime (even after thetrial periodexpires) without

reinstalling the software.

About installing the productThe Backup Exec System Recovery Manager installation program checks for the

required software and hardware resources, lets you select the installation folder,

updates registry settings, and then copies the required files to the hard disk. The

console installation program copies the .NET Framework 2.0 files to the hard

Installing Backup Exec System Recovery ManagerAbout installing the product


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drive. When you run the console for the first time, you may be prompted to install

.NET if it is not already installed or a previous version of .NET exists.

See Installing the Backup Exec System Recovery Manager serveron page 34.

See Installing the Backup Exec System Recovery Manager consoleon page 36.

Installing the Backup Exec System Recovery Manager server

Before you begin, you should review the requirements for installing the Backup

Exec System Recovery Manager server.

SeeSystemrequirements forBackupExecSystemRecovery Manageronpage28.

If you install the Backup Exec System Recovery Manager server into a new

environment where BackupExec System Recovery does not exist, the installation

creates a new database structure for storing data about computers and jobs.

Note: Following theinstallationof theserver, youmayneed to reconfigureTCP/IP

port numbers to enable successful communication with Backup Exec System

Recovery Manager.

See Configuring TCP/IP ports for a new installation of Backup Exec System

Recovery Manageron page 199.

Warning: For security reasons, the BackupExec System Recovery Manager server

must be installed on a dedicated Windows 2003 server class computer with an

NTFS-formatted hard disk.

It is recommended that the Backup Exec System Recovery Manager server be

assigned a static IP address after you install the server. This avoids the problem

where dynamic DNS service is either limited or unavailable which can cause

bi-directional communication problems between the Management Control

componenton theclient computer andtheBackupExec SystemRecovery Manager

server.

To install the Backup Exec System Recovery Manager server

1 Insert the BackupExec System Recovery Manager product CD into the mediadrive of the server computer.

If CD auto-run is enabled, the install browser window is displayed.

If the CD auto-run is not enabled, on the Windows taskbar, click Start >

Run, typedrive:\autorun(where drive is the drive letter of your media

drive), and then click OK.


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If you are running Windows Vista and the Run option is not visible, do

the following:

Right-click the Start button, and then click Properties.

On the Start Menu tab, clickCustomize.

Scroll down and check Runcommand.

Click OK twice.

On the Windows taskbar, click Start >Run, typedrive:\autorun

(where drive is the drive letter of your media drive), and then click OK

2 Click Install BackupExec SystemRecoveryManager.

3 Read the license agreement, and then click I accept the terms in the licenseagreement.

4 Click Next.

5 Do one of the following:.

ClickComplete to install theserver andtheconsoleon thesame computer

and to the default installation path. Click Next and then go to step 8.

Click Custom, and then click Next. Go to the next step.

6 On the Manager Console list, select This featurewill notbeavailable. Thisensures that theconsole is notinstalled. (You canoptionally install theconsole

if you want.)

7 Do one of the following:

To install Backup Exec System Recovery Manager server in the default

folder path, click Next.

To changethedefault folderpath, clickChange, locate the folder in which

you want to install the server, and then click OK. Click Next.



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8 Specify the user name and password for the server.

This password is used to access the server when you log on to the console.

The password cannot contain the following three special characters: '

(apostrophe), " (quotation mark), or \ (backslash).

You cannot access the server through the console if you do not enter the

password correctly, or you forget the password. In such cases, you must

uninstall, and then reinstall the software. Store the password in a secure

place; Symantec has no method for restoring a password to the server.

This account grants full privileges inside the console and is known as the

System Admin role. When you log on to the console as the System Admin,

youcansetup other role-based user accounts withvaryinglevelsof privileges.

9 Click Next.

10 Click Install to begin installing the Backup Exec System Recovery Managerserver.

11 Click Finish at the conclusion of the installation.

12 Click Exit to close the Installation Wizard.

Installing the Backup Exec System Recovery Manager console

Before you begin, you should review the requirements for installing the Backup

Exec System Recovery Manager console.

SeeSystemrequirements forBackupExecSystemRecovery Manageronpage28.

Note:Backup Exec System Recovery Manager console does not require the

installation of a license key for full activation.

See 60-day trial versionon page 33.

You can install the console anywhere in your enterprise where you need access

to the Backup Exec System Recovery Manager server and database. You can have

multiple installations of the console in a network domain, and you can run one

or more instances of the console at a time within the domain (or across networkdomains if the correct ports are set).

To install the Backup Exec System Recovery Manager console

1 Insert the BackupExec System Recovery Manager product CD into the mediadrive of the console computer.

If CD auto-run is enabled, the install browser window is displayed.


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If the CD auto-run is not enabled, on the Windows taskbar, click Start >

Run, typedrive:\autorun(where drive is the drive letter of your media

drive), and then click OK.

If you are running Windows Vista and the Run option is not visible, dothe following:

Right-click the Start button, and then click Properties.

On the Start Menu tab, clickCustomize.

Scroll down and check Runcommand.

Click OK twice.

On the Windows taskbar, click Start >Run, typedrive:\autorun

(where drive is the drive letter of your media drive), and then click OK

2 Click Install SystemRecoveryManager .

3 Readthe license agreement,click Iacceptthetermsofthelicenseagreement,and then click Next.

4 Do one of the following:

Click Install to begin installing the

console.

If you are installing the console on

WindowsVista, WindowsXP, or Windows

Professional 2000

Do one of the following:

ClickCustomandthenclickNext.On the Manager Server list, click

Thisfeaturewillnotbeavailable,

and then click Next.

Click ConsoleOnly.

Click Install to begin installing the

console.

If you are installing the console on a

supported Windows server

5 When the installation is complete, check LaunchSymantecBackupExecSystemRecoveryManagerconsole if you want to start the console after

closing the wizard.



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6 Click Finish.

If youuncheckedtheoptionLaunchSymantecBackupExecSystemRecovery

Managerconsole, you are finished.

If you chose to launch the console after closing the installation wizard, you

may be prompted to install Microsoft .NET Framework 2.0 if it does not exist

on the computer or a previous version is installed.

7 Click Yes, and then follow the on-screen prompts to install Microsoft .NETFramework 2.0.

Post-installation tasksSome of the post-installation tasks to get you started include the following:

Start Backup Exec System Recovery Manager.

Edit server and client settings.

See Editing connectivity settingson page 81.

Add computers to the console.


Update the Backup Exec System Recovery Manager console.

SeeUpdating theBackupExec SystemRecovery Manager consoleonpage49.

Create a backup job.

See Creating a backup jobon page 103.

Uninstalling Backup Exec System Recovery ManagerYou canuninstall the Backup Exec System Recovery Manager. The uninstallation

program removes the files and registry settings that it copied to the computer's

hard disk during installation.

You uninstall the product through the Add or Remove Programs option in the

Windows Control Panel. After the removal process begins, you cannot cancel it.

Backup Exec System Recovery Manager automatically deletes product files andprogram shortcuts on the Windows Start menu.

If youuninstallBackupExec SystemRecovery Manager where theserveris located,

be aware that Backup Exec System Recovery is not uninstalled from any client

computers that you have added to the console. Therefore, to uninstall Backup

Exec System Recovery, you should first remove the client computer from the

console. ManagementControl is "turned off" on theclient computer so it no longer

communicates with Backup Exec System Recovery Manager. You can then use

Installing Backup Exec System Recovery ManagerPost-installation tasks

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Windows Add or Remove Programs on the client computer itself to uninstall

Backup Exec System Recovery.

See Removing computers from the consoleon page 71.

Uninstalling the Backup Exec System Recovery Manager console

When you uninstall the Backup Exec System Recovery Manager console, product

files are automatically deleted, including programshortcuts on the WindowsStart

menu.

If you do not uninstall Backup Exec System Recovery Manager where the server

is located, any computers, computer groups, jobs, or job categories that you have

added to the console remain in the Backup Exec System Recovery Manager

database. If you decide to reinstall the console later, the computers, groups,

recovery point storage locations, andjobs in the database re-populate the consoleinterface.

To uninstall the Backup Exec System Recovery Manager console

1 From the computer where the console is installed, do one of the following:

On the Windows taskbar, click Start > Settings>Control Panel >Addor

RemovePrograms.

On the Windows Vista taskbar, click Start > Control Panel > Programs

and Features>Uninstall orChangeaProgram.

2 Click SymantecBackupExecSystemRecoveryManager.3 Click Remove (Uninstall on Windows Vista).

4 Click Yes to begin the uninstallation.

Uninstalling the Backup Exec System Recovery Manager server

If youuninstallBackupExec SystemRecovery Manager where theserveris located,

be aware that Backup Exec System Recovery is not uninstalled from any client

computers that you have added to the console. Therefore, to uninstall Backup

Exec System Recovery, you should first remove the client computer from the

console. ManagementControl is "turned off" on theclient computer so it no longercommunicates with Backup Exec System Recovery Manager. You can then use

Windows Add or Remove Programs on the client computer itself to uninstall

Backup Exec System Recovery.

See Removing computers from the consoleon page 71.

To uninstall the Backup Exec System Recovery Manager server

1 From the computer where the server is installed, do one of the following:

Installing Backup Exec System Recovery ManagerUninstalling Backup Exec System Recovery Manager


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TheHome page provides a visual overall protection statusof serversand desktops.

Actual data regarding computer or server incidents populates this page.

The following table describes the information available from the Home page.

Table 3-1 Home page information

DescriptionPane

name

The Status pie chart shows the proportions of certain current status types for

all recovery-enabled servers or desktops. A computer is considered

recovery-enabled if it has Backup Exec System Recovery and Management

Control installed on it.

You can click the list button in the upper-right corner of this pane to select a

status type or to print the chart.

You can also click a pie slice in the chart to open a corresponding tab on the

Manage page for a detailed view. You can refine the details further by using

the Filter bar above the table.

Status

Computer status types include the following:

Backed up: The number of all managed computers, servers, or desktops,

that have made a recovery point of all drives in the last 30 days and have

notmissedthelastscheduledbackup. Computers canbe considered"Backed

up" without having an assigned backup job as long as one or more recovery

points have been created within the last 30 days. A backed up drive can be

fully recovered.

NeedsAttention: Thenumber ofallmanagedcomputers, servers,ordesktops

that have a backup job assigned but it has not been run for a long time, or

it has missed the last scheduled backup (meaning that existing recovery

points are probably old). A computer drive that needs attention can be

recovered. However, if the recovery points are older, they will not contain

the latest versions of files or folders.

At Risk: The number of all managed computers, servers, or desktops that

have no recovery points available from which to recover the drives.

A computer at risk cannot be recovered.

Using the Backup Exec System Recovery Manager consoleAbout the console views

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Table 3-1 Home page information(continued)

DescriptionPane

name

The License pie chart shows the proportions of licenses for all managed

computers. License status types include the following:

License: The number of all managed computer that have a current license

assigned.

NotLicensed: The numberofallmanaged computersthat have a trial version

of Backup Exec System Recovery installed but the trial license has expired,

or an installationof BackupExec SystemRecovery existsbut no license has

been activated.

Trial License:Thenumber ofallmanaged computersthat have a trial version

of Backup Exec System Recovery installed.

The Statistics pie chart shows a summary of all of the managed computers.

The computers are sorted by servers, desktops, and operating systems. You

canclick the list buttoninthe upper-right cornerofthispane to select a statistic

type or to print the chart.

See Printing a chart on the Home pageon page 45.

You can alsoclick a pie slice inthe chart toopen a corresponding tab inManage

for a detailed view. You can further refine the details by using the Filter bar

above the table.

Statistics

Computer statistics include the following: Server andDesktop: Thenumberof managed serveranddesktop computers.

Server Operating System: The number of managed server computers that

are running a particular version of Windows.

Desktop Operating System: The number of managed desktop computers

that are running a particular version of Windows.

Displays the current state of all server and all desktop computers under the

management of Backup Exec System Recovery Manager.

Click the list button in the upper-right corner of this pane to select filtering

options or to print the chart.

You can click a bar in the Hot Spot bar chart to open a corresponding view.

This view can help youfurthertroubleshoot problems.For example,depending

on the view you can show Management Control and Event log files or retry a

backup. Or, you can request updated information from selected client

computers. Over time, the console gets populated with any new information

as computers respond.

HotSpots



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DescriptionPane

name

Hot Spot data types include the following displays:

Backup Failures: The number of managed server and desktop computers

that have backup failures.

Backup failures can be caused by running out of hard disk space at the

recovery point storage location, or if the backup is unable to connect to the

specified recovery point storage location (usually a non-local storage

location).

Recovery Failures:The numberof managed servers anddesktopsthat have

failed recovery jobs.

Conversion Failures: The number of managed servers and desktops that

have failed convert to virtual jobs.

Deletion Failures: The number of managed servers and desktops that tried

to delete incremental recovery points but failed.

Not Reporting: Thenumber of managed servers anddesktops that have not

reported back to the Backup Exec System Recovery Manager server within

a set time interval.

A computer is considered not responding if the client computer has an

assigned backup job and the server has not heard from the computer at the

next scheduled recovery point creation time (which is six times the default

Management Control polling interval as set in Client Options). This error

is often causedby network connectivity issues, like the computer or laptop

not being connected to the network or being turned off.See Setting client options for computerson page 175.

See About monitoring computerson page 183.

Displaysa linechartthatshows the number ofcomputersthathavehad Backup

Exec System Recovery events for a specified date range.

Trends

(historical)

Trend data types whose display you can turn on or off include the following:

Backup Failures

Recovery Failures

Conversion Failures

Deletion Failures

Not Reporting Failures

The line chart does not contain any hyperlinks.


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DescriptionPane

name

You can click the list button in the upper-right corner of this pane to do the

following:

Filter the chart data by servers, or desktops, or include all computers.

Selectchart options, such as thetypesof data to display, andthe date range

for confining the data to a specified period of time.

Print the chart on the default printer.

Printing a chart on the Home page

You can print each chart on the Home page on the default printer that is alreadyset up.

To print a chart on the Home page

1 On the Home page, do one of the following:

On the File menu, click Print> Status, HotSpots, Statistics, or Trends.

Click the list in the upper-right corner of each chart pane, and then click

PrintChart.

2 Specify the print settings for the chart, and then click Print.

Manage page

The Manage page displays all the computers, computer groups, backup jobs, and

recovery point destinations thattheBackupExec SystemRecovery Manager server

currently manages. The page is available as a tab in the left pane of the console

It also servesas a launchingpoint foradditional installable services such as Backup

Exec Retrieve

Symantec Backup Exec System Recovery Implementation Guide

Documents

Transcript of Symantec Backup Exec System Recovery Implementation Guide