Syllabus IP Voice 3.1

7/25/2019 Syllabus IP Voice 3.1

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IP Voice- Level3.1

Assessment Name

Assessment Name and Level

Total No. of Questions 50

Total Marks 50

Pass Percentage

70 %

Duration of Assessment 1 hour 30 minutes

Topic Name No. of questions

Level 2 - Network Group - Network Basics and IPAddressing

5

Level 2 - Network Group - Advanced Network &QoS

5

Level 2 - Network Group ADV-TECH 4

Level 2 Top up - Network Security 3

Level 2 Top up - Wireless 3

ITIL 5

Total 25

Essential skill Topics

Topic Name No. of questions

Level 2 Voice - Telephony 5

Level 2Voice - VOIP & UM 4

Level 2Voice - Dialer & PBX 4

Level 2Voice - Contact Center 2

Level 2Voice - Cisco IP Telephony 5

Level 1 Voice - Avaya 5

Total 25


2/6

Network Basics and IP Addressing

IP Addressing and Subnet mask

Cables, ports and connectors

VLSM and Subnetting

CDP and DTP functions and Operations

http://www.cisco.com/en/US/tech/tk365/technologies_tech_note09186a00800a67f5.shtml

VLAN and STP based solution

CDP and DTP operation modes

VLAN,VTP,VTP operation modes

VLAN Trunking, Trunking protocols(Dot1q and ISL), Native VLAN and VTP pruning

STP,RSTP,PVST and MST

STP Security - port fast, uplinkfast,backbone fast, BPDU guard, root guard, loop guard and UDLD

Switch-port security

Inter-VLAN routing and Switching

SVI and routing interfaces

HSRP/VRRP/GLBP

http://www.routeralley.com/ra/completed/ccnp_switching_studyguide.pdf

http://www.cisco.com/cisco/web/psa/configure.html?mode=tech&level0=268435696

Home

Advanced Network & QoS

QoS

The DiffServ and IntServ QoS models

QoS mechanisms (classification and marking, congestion management and avoidance, traffic policing and shaping)

Cisco MQC for QoS configurations

Hierarchical QoS configurations

Persistence

Class-based markings

QoS pre-classify on tunnel interface

CB-WFQ

LLQ

WRED

traffic policing

traffic shaping

MPLS EXP bits

MPLS QoS implementation concepts and models

LAN QoS

http://www.cisco.com/en/US/docs/ios/12_2/qos/configuration/guide/fqos_c.htmlhttp://www.routeralley.com/ra/docs/qos_classification.pdf

Home

ADV-TECH

MPLS/LDP in a Service Provider IP Environment

CEF, FIB, LFIB and LIB tables on Cisco routers

MPLS labels and label stack operations on Cisco routers
http://www.cisco.com/en/US/tech/tk365/technologies_tech_note09186a00800a67f5.shtmlhttp://www.cisco.com/en/US/tech/tk365/technologies_tech_note09186a00800a67f5.shtmlhttp://www.cisco.com/en/US/tech/tk365/technologies_tech_note09186a00800a67f5.shtml


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LDP operations in Cisco routers

MPLS OAM (MPLS LSP Ping and MPLS Trace route)

MPLS Applications in Service provider environment

LDP

LDP high availability features

VRF and MP-BGP

MPLS VPNRouting protocols OSPF/EIGRP/RIP/BGP between MPLS PE-CE links.

https://www.racf.bnl.gov/Facility/TechnologyMeeting/Archive/06-30-04-CISCO/CISCO-MPLS-concept.pdf

http://www.cs.wmich.edu/~alfuqaha/Fall07/cs6030/lectures/mpls-rev2.pdf

http://www.cisco.com/en/US/tech/tk436/tk428/technologies_configuration_example09186a00800a6c11.shtml

Home

Network Security

Virtual private networks

IPSec Site-to-Site VPNs and Client-to-Site VPNs

IKE, ISAKMP,ESP and AH

IPSec tunnel mode and transport mode VPN data transmission

GRE VPN tunnels

GRE over IPSec and IPSec over GRE

http://www.cisco.com/en/US/docs/security/asa/asa84/configuration/guide/interface_start.html

Home

WIRELESS

WLAN fundamentals

Basics of spread spectrum technology (modulation, DSS, OFDM, MIMO, Channels reuse and overlap, Rate-shifting,

CSMA/CA)

Wireless regulatory bodies, standards and certifications (FCC, ETSI, 802.11a/b/g/n, WiFi Alliance)

WLAN RF principles (antenna types, RF gain/loss, EIRP, refraction, reflection, ETC)

Networking technologies used in wireless (SSID --> WLAN_ID --> Interface -- >VLAN, 802.1q trunking)

Wireless topologies (IBSS, BSS, ESS, Point-to-Point, Point-to-Multipoint, basic Mesh, bridging)

802.11 authentication and encryption methods (Open, Shared, 802.1X, EAP, TKIP, AES)

frame types (associated/un-associated, management, control, data)

Basic WLAN Security

Framework of wireless security and security components (authentication, encryption, MFP, IPS)

Authentication methods (Guest, PSK, 802.1X, WPA/WPA2 with EAP- TLS, EAP-FAST, PEAP, LEAP)

Describe and configure encryption methods (WPA/WPA2 with TKIP, AES)Describe and configure the different sources of authentication (PSK, EAP-local or -external, Radius)

Configure authentication and encryption methods on a WLAN (WPA/WPA2 with PSK and 802.1x)

Implement wireless Guest networking

Cisco WLC load-based CAC

Cisco WLC and Cisco WCS

http://www.cisco.com/en/US/docs/wireless/access_point/12.2_15_JA/configuration/guide/i12215sc.html


4/6

http://www.cisco.com/en/US/docs/wireless/controller/7.2/configuration/guide/cg_preface.html

Home

TelephonySignaling methods

POTS

Loop start and Ground start

CDR and GSTN

Multiplexers

Cabling- twisted pair, co-axial and fiber etc.

Topologies

Signal-toNoise ratio (SNR)

Duplex and speed

Sampling

Voice over IP

Signaling protocols for VoIP

VoIP QoS basic

http://en.wikipedia.org/wiki/Circuit_switchingHome

VOIP & UM

VoIP call flows

RTP, RTCP, cRTP, and sRTP

Skinny Call Control Protocol

SIP

H.323

MGCP

Codec

Data VLANs and Voice VLANs.

Gateways, Gatekeepers and Trunks

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.html

Home

Dialer & PBXPacket Switching and Circuit switching

Key Telephony systems

Multiplexing

Quantization

ISDN

DigitizationPCM

PBX

ACD

PBX QoS

http://centrexorpbx.blogspot.in/2009/03/pulse-code-modulation-fundamentals-of.html

Home
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.html


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Contact Center

Unified Messaging

IVR

CTI

Gateway signaling protocols (SIP,MGCP, H323)

SDI and Auto Attendant features

Call Agent

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides

_list.html

Home

CISCO IP TELEPHONY

Provision end users and associated devices

Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications

Manager Express

Create or modify user accounts for Cisco Unified Communications Manager Express using the GUICreate or modify endpoints for Cisco Unified Communications Manager

Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

Describe how calling privileges function and how calling privileges impact system features

Create or modify directory numbers

Enable user features and related calling privileges for extension mobility, call coverage, intercom, native

presence, and unified mobility remote destination configuration

Enable end users for Cisco Unified Presence

Verify user features are operational

Configure voice messaging and presence

Describe user creation options for voice messaging

Create or modify user accounts for Cisco Unity ConnectionDescribe Cisco Unified Presence

Configure Cisco Unified Presence

Persistence

Generate CDR and CMR reports

Generate capacity reports

Generate usage reports

Generate RTMT reports to monitor system activities

Monitor voicemail usage

Remove unassigned directory numbers

Perform manual system backup

Provide end user support

Verify PSTN connectivityDefine fault domains using information gathered from end user

Troubleshoot endpoint issues

Identify voicemail issues and resolve issues related to user mailboxes

Describe causes and symptoms of call quality issues

Reset single devices

Describe how to use phone applications


6/6

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm.html

Home

Avaya

Hardware components

System duplication and backup options

Different types of telephones

Most important boards and media modules

Analog and digital stations

IP stations

Basic troubleshooting

Reports produced by the Communication Manager

Interpret data from reports

http://downloads.avaya.com/css/P8/documents/100011880

Home
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm.htmlhttp://downloads.avaya.com/css/P8/documents/100011880http://downloads.avaya.com/css/P8/documents/100011880http://downloads.avaya.com/css/P8/documents/100011880http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm.htmlhttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.html

Syllabus IP Voice 3.1

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