Syllabus Crisis Management Ijm-2015rev-2

SYLLABUS

CRISIS MANAGEMENT

MNJ304

(3 SKS)

Faculty Team:Imbang J Mangkuto

Kalvin Sine

GF 22 GSMB Academic Affairs,

Jl. HR. Rasuna Said Kav. C 22, Kuningan, Jakarta Selatan 12920

Phone: 021 – 526 1448

SYLLABUS CRISIS MANAGEMENT

Course description : Defining the term of Crisis Management Plan, this course begins by explaining the business continuity plan and how it comprises the prevention, emergency response, and

business resumption plan. This course examines the role of the management in the crisis and the

techniques adopted by national and international organisations to study pre‐crisis, acute‐crises and

post‐crisis and deals with the crisis communications team and plan, and review development of the

crisis management plan, and discusses the command centre. It examines international crises from

the media’s perspective. It begins by examining the theoretical role of the media in international

crises and then, through a case study approach, measures media performance in practice in the

major conflicts of crisis management.

Course objectives: This course seeks to improve your understanding of crisis management and to give you specific skills of managing the crisis. At the end of this course, you should have the ability to:

• Identify a number of crisis that can be threaten a company

• Demonstrate how problems in the pre‐crises stage are managed to prevent acute crisis

• Suggest how the crisis management team should manage the crisis in the post‐crisis stage.

• Indicates how to select the crisis management team

•Show ho periodically revise an existing plan and explains the need for continually updating the

plan.



Phone: 021 – 526 1448

Required text:

• Edward S. Devlin, Crisis Management Planning and Execution, Auerbach Publications, 2007

• Edward, P. Borodzics, Risk, Crisis and Security Management, Wiley. 2005

• Graham Dietz., Nicole Gillespie., The Recovery of Trust: Case studies of organizational failures and trust repair

Evaluation

Your course grade will be determined in the following way: 35% Midtest, 35% Finaltest, 30% Assignments.

As a general policy, no make‐up work or exams will be granted unless required for medical reasons, in which case a note from a physician is required. An important part of the course is the effectiveness of your individual participation in the class Discussion. Although we expect participation by every member of the class, we will place primaryEmphasis on the quality of the classroom contributions. In grading class performance, we will give Every little emphasis to redundant or extraneous contributions. Contributions that add new insights into the case issues or class discussions, or which build on the work of others in advancing the Discussion, will be rewarded.

2. Topics Covered & Schedule:

No Topic Note

Session 1

Session 2.

Session 3.

Session 4.

Introduction: Ch01 The Crisis Management Plan — What Is It?

Ch02 Business Continuity Planning: What Is It?

Case Study 1: Siemens ch03 Stages of a Crisis ‐ The Pre‐Crisis Stage Case-1:

Case Study 2: Mattel

Ch03 Stages of a Crisis ‐ The Acute‐Crisis Stage

Start of Group Presentation on Chapter Reading (Devlin) and Case Studies

Reading: Devlin

Case : The Recovery of Trust: Case studies of organizational failures and



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Session 5.

Session 6.

Session 7.

Mid Test

Session 8

Session 9

Session 10

Session 11

Session 12

Session 13

Session 14

Final Test

Case Study 3: Toyota

ch03 Stages of a Crisis ‐ The Post‐Crisis Stage

Case Study 4: BAE Systems

Ch04 Steps in Managing a Crisis ‐ Take Charge Quickly & Establish the Fact

Case Study 5: The BBC

Ch04 Steps in Managing a Crisis ‐ Tell Your Story & Fix the Problem

Case Study 6: Severn Trent

Mid Term Exam

Session 8 : ch05 The Executive Management Team

Session 9 : ch06 The Crisis Management Team

Session 10 : ch07 The Crisis Communications Team

Session 11 : ch08 Developing the Crisis Management Plan

Session 12 : ch09 The Crisis Management Team Command Center

Session 13 : ch10 Exercising the Crisis Management Plan

Session 14 : Risk, Crisis and Security Management

Final Exam

trust repair

Continuing Chapter Reading group presentation.

Start of Group presentation on the chosen Company analysis



Phone: 021 – 526 1448

Assignments

1. Chapter and Case Group presentation2. Company analysis and presentation



Phone: 021 – 526 1448

Syllabus Crisis Management Ijm-2015rev-2

Documents

Transcript of Syllabus Crisis Management Ijm-2015rev-2