Sykes Team Managers Site Operations

8/11/2019 Sykes Team Managers Site Operations

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Mail address:Jacqueline Michelle Brown Ramirez-Martinez, 1136 Sleepy Hollow Drive

Fayetteville, NC 28311 -(C) 910 364-8734 - (H) 910 [email protected]


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Jacqueline Michelle Brown Ramirez Martinez

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Sykes Firm, Inc.1748 Skibo Rd

Fayetteville, NC 28314

(910) 480-4500

Team Managers Site Operations Job ID 2014-22798

2014

JACQUELINE MICHELLE BROWN RAMIREZ-MARTINEZ

1136 SLEEPY HOLLOW DRIVE - NOT PERMENTANT

FAYETTEVILLE, NC 28311 (910) 364-8734


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Dear Hiring Manager:

My name is Jacqueline Michelle Brown Ramirez-Martinez; over the years I have gained aroun

20 years committed to the Administrative resources profession and Customer Service

demonstrated a track record for delivering results. As I approach new opportunities, I would

like to apply for the jobs of Team Managers Site Operations Job ID 2014-22798 at your local

Sykes Firm located here in the geographical area of Fayetteville, North Carolina.

Please refer to the enclosed resume for a summary of my qualifications. I am sure you have

been flooded with numerous of qualified applicants, and allow me to tell you why you would

have need of me first of all. For your immediate review and consideration, attached please fin

a current copy of my rsum. Please refer to the enclosed resume for a summary of my

qualifications.

1. I am very self-sufficient and able to work independently with not much supervision. With asmall amount formal training, I have taken initiative to learn about the companies, process atheir expectations. I also enjoy managing projects and planning and setting-up meetings, tripand special events.

2. I am always looking for ways to streamline methods and become more efficient. I havedeveloped systems using softwares available to automate rapidreporting, notify customers changes, and inform the field staff of corporate rapid changes. When supervising clericalstaffing, I always try to plan ahead to make the best use of their time.

3. For the most part I work to a great degree with executives, sales representatives,customers, vendors, and co-workers, and have demonstrated strong interpersonalcommunication and proficient judgment. I especially try to listen closely to feedback andidentify with what others need, and next I look for ways to solve the problems. I haveparticularly found that listening is a great access, without interrupting, can disperse a stressfcircumstance and allow the issue to be resolved more rapidly with a positive outcome.

I am very confident that I can deliver similar results with any of the organizations. I wouldappreciate the opportunity to work in your organization, and to schedule a phone or emailappointed assignments. Thank you for your time and consideration; I look forward to hearingfrom you.

Regards,

Jacqueline Michelle Brown Ramirez-MartinezjbrmEnclosure/attached


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Overall, very friendly and accuracy and attention to details; willingness and ability

cooperate; clearly communicate and show respect to others, co-workers, supervisors; a

consistently reliable and dependable at all time.

Key Skills

Office Management Records Management Database Administration

MS Word MS Excel MS PowerPoint

Spreadsheets/Reports Event Management Calendaring

MS Outlook MS Access MS Project

Front-Desk Recept Executive Support Travel Coordinatio

MS Publisher FileMaker Pro Windows

EDUCATION: IT SKILLS09/81 SEMINARS AND TRAINING:Certificate Obtained - FayettevilleTechnical Community College (FTCC).

07 Fayetteville Technical Community College (FTCC); ProfessionalAdministrative 81hrs.

90/93 SCRANTON UNIVERSITY, INTERIOR DESIGN/DECORATOR, Other, GPA 3.0PA, United States.

79/82 LAFAYETTE BUSINESS COLLEGE BUSINESS/SECRETARY, Bachelor (BSc/BA),GPA 3.45, NC, United States: Business; Minor: Secretary/Accounting; SemesterHours: 68 GPA 3.40,

04/07 -95 Windows & Office tools07/95 MS, Word, Excel, PowerPoint

04/04 Corel WordPerfect95/93 Lotus 1-2-3-Harvard Graphics,

P01/94 Professional Write 86/82 Computer Processor Database II Advanced Non-web programming language 84/82 COBOL/JAVA- Advanced; Operating systems, Networking & Hardware 80/81 DOS computer Programming Department Of Social Services (DSS)

2007 2009 Stress Free Customer Service Everyday 3hrs. (FTCC AdministrativeProfessional, 81 hrs. (FTCC).

2007 Sales, Marketing, Advertising and Promotion (FTCC).

2007 Stress, Time, and Chaos Management (FTCC). 2007 Time Management (FTCC). 2007 What Every Supervisor Should Know (FTCC). 2006 Cool, Calm, Caring Customer Service (FTCC). 2006 Mortgage Loan Processing, 56 hrs. (FTCC).


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Relevant Courses: Project Management for Executive Assistants Finance for the Non-Financia

Manager Microsoft Office Specialist (MOS), 2007

Administrated Professional, 2007 Professional Office Procedures MS Office for Professional Staff Keyboarding and Document Formatting Communication Skills for Executive Assistants

Qualifications Work Experience:

12/present Teens Do Care, Inc., Spring Lake, NC - Charity Resources personBelks CharitySales August/November Wal-Mart & Walgreen Public provision for Teens greeted, visitors, customers, clients business associates; travelers

90% and for the relief for those families that are in need. During demanding hours reliable

and dependable.

* Clarion Prince Charles Hotel, Fayetteville, NC2006-2007-Sales Coordinator & Administrative Assistant Prepared and administered, and accommodation business groups, quest speakers,

seminars, travelers, and banquets. Assisted, the Sales Director in planning and execution of work orders, and sales, Created formulas using Microsoft Excel; created Excel spreadsheets using company

product information. Adjusted errors and responded to complaints, to Manager. Applied knowledge of Microsoft Word andAccess.

Maintained my own calendars, and reviewing correspondence for the Hotel Managerssignature. Received a particular number of 60-70 calls daily and successfully resolved customers

concerns while as the Front Desk Clerk. During demanding hours reliable and dependable at all times.

Tripled hotel revenues and sales. Increased sales from $20 thousands to $56 thousands. Expanded sales to include military and wedding receptions. Expanded sales team from 50 to 100 representatives. Developed strategic sale plans and budget to achieve corporate.


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07/96 Adecco Placement Service Fayetteville, NC

Local Call Centers: Fayetteville Observer; Telespectrum; Protect America

Skills/Qualifications: Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling

to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence,Product Knowledge.

Advised present or prospective customers by answering incoming calls on a rotatingbasis; operating telephone equipment, automatic dialing systems, and othertelecommunications technologies.

Influenced customers to buy or retain product or service by following a preparedscript to give product reference information.

Documented transactions by completing forms and record logs.

Maintained database by entering, verifying, and backing up data.

Kept equipment operational by following manufacturer's instructions andestablished procedures; notifying team leader of needed repairs.

Maintained operations by following policies and procedures; reporting neededchanges.

Maintained quality service by following organization standards.

Maintains technical knowledge by attending educational workshops; reviewingpublications.

Contributed to team effort by accomplishing related results as needed.

Substantiated excellent attendants, and consistently reliable and dependable atall times and flexible and performed duties with-in various job assignments.

91/93 Federal Government Equal Employment Counselor (EEO)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Adherence to Federal Governm ent polic ies on ethics and integr ity.

Conducted an inquiry during the initial interview with the aggrieved person for the

purposes of determining jurisdictional questions. This includes determining whetherthere may be issues relating to the timeliness of the individual's EEO Counselorcontact and obtaining information relating to this issue. It also includes obtainingenough information concerning the claim(s) and basis (es) so as to enable theagency to properly identify the legal claim raised if the individual files a complaintat the conclusion of the EEO counseling process.


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Received transactions from personnel regarding s ubject duties or technical support related

needs based upon the scope of support provided by contract to Individuals.

Determined appropriate action to be taken on civilian service personnel behalf, which may

include problem determ ination and appropriate next steps . Inform ed personnel of those

appropriate next steps and works with personnel to achieve issue resolution.

Maintained proficiency in programs, platforms ass igned.

Maintained pertinent paperwork and records through data entry.

Comm unicated with co-workers to research problem and find solution.

May test software and hardware to evaluate ease of us e and whether product will aid user in

performing their work.

Communicated with team manager, team members and other teams regarding problems,

solutions and trends.

Respons ible for meeting es tablished individual and team performance targets, which include

personnel service, productivity and quality standards of the Federal Government.

May perform other additional duties and responsibilities as assigned.

Professional Volunteer Work: Administrative and General Office work was required. Volunteer

work involved in reviewing, interviewing, and routing correspondence, inquiries, etc. to theappropriate official within the offices. Assured that outgoing mail is distributed appropriately, andI was responsible for maintaining subject and confidential case files in the court as requested,ensuring that files are organized properly and maintained on a constant basis, and addition toanswering questioned pertaining to the office: Qualified skills; such as (typing, filing, faxing,coping and routine office procedures as assigned).

2012 United Way- Scotland County Animals Humane Society - Assisted lost and abusepets, such as bathing, walking, feeding, NC.

2010 - Highland Presbyterian Church Thanksgiving Dinner 2000 plates served,Fayetteville, NC.

2008- Presidential - Hillary Rodham Clinton, Fayetteville, NC. 2007-06 Art Council, Fayetteville, NC Dogwood Festival 2006- Operation Blessing for Soldiers in Iraq, Fayetteville, NC. 1995-Girl Scouts Association, Charlotte, NC Planetarium. 1994-Guardian Ad Litem (GAL) Abuse and Neglect Children

Cumberland County, Court System (CCCS), Fayetteville.


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REFERENCE UPON REQUEST


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Sykes Team Managers Site Operations

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