Private and Confidential

Its time to take back control of your energy network…

Who We AreSycous are a team of metering, remote and automatic meter reading and software experts.

We supply all the hardware, software and support necessary to ensure a district or community energy scheme is financially sustainable. This include commercial and domestic meters, remote and automatic meter reading and the mySycous web-application for energy monitoring and consumer billing.

We are solely focused on delivering cutting-edge metering, monitoring and billing solutions that put the energy network operator in control. We don’t believe in ‘closed-protocol’ systems that prevent consumers and energy network operators switching service providers.

Commercial and Domestic MetersSycous offer a range of commercial and domestic meters for a range of applications, including; heat, hot water, cooling, gas, electricity and chilling.

All Sycous meters are:• MID approved for fiscal billing• Easy to install and operate• Open-protocol • Available with a range of outputs• RHI compliant• EED compatible • Meet are legal and regulatory requirements

Sycous offer technical from our manufacturer trained technicians.

Remote and Automatic Meter ReadingSycous offer a range of remote and automatic meter reading solutions.

• Range of outputs including MBus, Pulse/Radio, DLC etc.• Wireless and hardwired solutions suitable for new-build or retrofits• Range of meter reading frequencies from half-hourly to monthly• Supports a range of data transmission formats from email to FTP (directly into

a server for validation and billing)

Sycous undertake surveys prior to installation, wherever possible, to ensure the suitability of the system and provide ongoing technical support.

mySycous Web ApplicationmySycous provides Energy and Heat Network Operators a single interface to manage their metering assets, import smart meter data and bill consumers for their consumption.

mySycous delivers increased levels of efficiency across business processes, better utilisation of resources, greater flexibility, risk mitigation and control of cash flow and performance.

mySycous allows Energy and Heat Network Operators the freedom to choose and install the hardware and metering most suitable for their energy network, without the fear of being tied into outsourcing, or being tied into one service provider.

Meter Data ImportationmySycous allows data two be imported in two simple ways…

Automatic importation is when a file type is dropped into an ftp server. This data is then allocated to a client and then to a meter record. If we cannot find a matching data collector/meter serial record in the database, we flag this to the client through a workflow.

Manual importation is when a .csv file or manual data is either bulk uploaded or manually entered against a meter record.

We manage this data in the same way as we do automatic importation.

We support a range of formats and changes can be made to accept additional formats as required.

Meter Data ValidationmySycous validates data in in two simple ways…

Fundamental Validation ensures that a corresponding record exists in the mySycous database, the record is more recent than the last one we received and the reading has not decreased. If we find irregularities these are then highlighted.

Consumer Level Validation then works against a number of meter type, supply and client specific rules. These are designed to highlight any data irregularities for further investigation.

Meter Data Validation basically ensures that ‘big data’ received from meters is correct and ready for billing!

Fundamental Validation

Definable Validation

Consumer StatementsmySycous offers bespoke and client branded monthly or quarterly statements that provide the following key information:

• Supply and property information• Statement specific information• Financial information with a VAT breakdown• Fixed and variable tariff information• Meter and reading information• Client specific information on ‘ways to pay’• Consumer support contact• Energy saving and peer comparison information

Online Account ManagementmySycous provides all property owners and consumers online account access.

Clients minimise their costs, avoiding postage costs and providing enhanced levels of customer service – allowing these savings to be passed to consumers with more competitive tariffs!

Property owners and their managing agents can check on the status of tenants consumer accounts to minimise their potential debt liability, as well as registering new tenants.

Consumers can view their accounts, current and previous statements, meter consumption data, peer comparisons and create queries.

Consumer Payment MethodsmySycous allows clients to offer the most cost effective and appropriate payment method for their consumers.

Payments are uploaded via a .csv bulk upload or individual allocation with either a mySycous or client specified consumer reference to ensure payments are against the correct accounts.

Payments can be automatically uploaded with files from payment service providers such as allpay™ directly placing files into an ftp server.

Direct debit export files can be generated from mySycous for consumers wishing to pay by Direct Debit.

Minimising DebtmySycous integrates with client credit control and debt recovery processes with a three-stage debt recovery process.

Automatic or manual generation of credit control emails and letters.

Highlight non-payers for telephone calls, additional actions, including disconnections.

Provide transparency of levels of debt and collection rates.

Consumer CaremySycous enables clients to offer exceptional levels of consumer care to all consumers.

This is not just about ensuring a cost-effective meter data management and billing application.

mySycous is built on workflows, which are system, client user and consumer generated actions or diary entries that require a potential manual intervention. This allows minimum resources to manage by exception and not by bulk, focusing only on what is required.

Reporting and Application ManagementmySycous empowers clients with full data transparency and a report builder enabling them to run and automatically schedule bespoke reports to meet their own commercial management requirements.

We do also provide a range of ‘fixed’ reports for all clients with fundamental information, such as financial reconciliation and credit control reports.

mySycous also allows the application to be managed in-house with client managers controlling their own users, documents and system.

Technical SupportThe Sycous technical support team are on hand offering:

• Guidance and support to select the right metering and data collection solution for each application

• Support pre-installation, during installation and post-installation from manufacturer trained technicians

• Technical training to allow existing installation or maintenance teams to correctly install, commission, verify and offer support.

• Alternatively, Sycous are able to provide a commissioning and verification service.

• Online and telephone technical support, with SLA’s and tracking for the mySycous application

• Comprehensive on-site and remote training for the mySycous application

Thank you for your time.

I would be happy to answer any questions?