SYBMS Sem 4 SyllabusPRODUCTIVITY AND QUALITY MANAGEMENT

I)Concept of productivity and various ways / modes of calculating it.Ways to improve productivity. Partial productivity and Totalproductivity. Simple direct problems relating to productivity, partialproductivity and total productivity.Product and Service Quality dimensions. Characteristics of Quality.Quality Assurance quality Circles Elements of Total Quality System.Quality Circles.Philosophies regarding Quality namely, Denning and his contribution toquality. Demings 14-points for management Philip B. Crosbysphilosophy relating to quality Juraus philosophy regarding quality Costof Quality.II)Suggestion schemes.Various types of wage incentive plans. TotalProductivity Maintenance.Job evaluation and Job rotation. Learning curves description,limitation and use to management. Simple problems on learningcurves.Lateral thinking. Split brain theory.Week Study (Method Study, Time and Motion Study) WorkMeasurement Problems on these topics.III)Concepts of customer service in relation to right quality, right quantityTotal Quality Management definition, basic concepts, eight buildingblocks, seven stages and pillars of TQM Seven deadly disasters. TQMin servicesIntroduction to lean thinking Jurans triology Muri, Mara, Muda.Kepner Trego Method of Problem solving Bran storming, Delphi andnominal group techniques.Ergonomics. Single Digit Minute exchange of Dies (SMED)Benchmarking.IV)Holistic Quality Management

Quality performance and variousexcellence awardsSix Sigma features, enablers, goals, DMAIC / DMADVTaguchis quality engineering, Poka Yoke, National ProductivityCouncil, JIDOKA, KANBAN, ISHIKAWA (First Bone) diagram ISOstandards regarding quality such as ISO 9000, ISO 14000, QS 9000and other emerging standards. Malcolm Bridge National QualityAward. Deming Application Prize and TPM AwardsDIRECT AND INDIRECT TAXESI)Basic Terms(S: 2,3 and 4)AssesseeAssessment YearAnnual ValueBusinessCapital AssetsIncomePersonPrevious YearTransferScope of Total Income(S: 5)Residental Status(S: 6)II)Heads of Income(S: 14; 14A)a. Salary(S 15 to 17)b. Income from House Properties(S 22 to 27)c. Profit and Gain Business(S:28,30,31,32,35,35D,36,37,40,40A & 43B)d. Capital Gain (S: 45,48,49,50,50B,50C)e. Income from Other Sources (S:56 to S:59)Exclusion from Total Income (S: 10)Exclusion related to specified heads to be covered withrelevant head, eg. Salary Business Income, Capital Gain,Income from Other Sourcesa. Deduction from Total IncomeS 80C, 80CCC, S80D, S80DD, S80Eb. Compration of Total income for IndividualIndirect Tax Service TaxIII)Basic TermsTaxable ServiceInput ServiceOutput ServiceProvision Related to some important servicesPracticing Chartered AccountantsBusiness AuxiliaryCommercial Training & CoachingCourier ServicesOther Important aspectsValuation of Taxble Service(Ind Abarements)Service Tax and Cess PayableE VAT Credit related to Service Tax(Only Basic Principles)Registration & ReturnsDirect Tax -Indirect Tax MV VIDefinitionsSection 2 (4) Business2 (8) Dealers2 (12) Goods2 (13) Importer2 (15) Manufacture2 (20) Purchase Price2 (22) Resale2 (24) Sales2 (25) Sales Price2 (27) Service2 (33) Turnover of SalesIncidence of Levy of TaxSee 3 Incidence of TaxSee 4 Tax PayableSee 5 Tax Not Leviable I Certain GoodsSee 6 Levy of Sales Tax on goods specified in he scheduleSee 7 Rate of tax on Packing MaterialSee 8 Certain Sale & Purchase Not Liable for TaxPayment of Tax and RecoverySection 12 Composition of TaxSet Off Refund etc.Section 48 & 49 Set Off Refund etc. along with rules 52, 53, 54,55EXPORT-IMPORT PROCEDURES AND DOCUMENTATIONI)Preliminaries for Exports and imports :Meaning and Definition of Export Classification Strategy andPreparation for Export Marketing Export Marketing Organisation Registration Formalities IEC RCMC Export Licensing Selection ofExport Product Identification of Markets Methods of Exporting Pnemg Quoattions Payment Terms Letter of Credit.Fiberalisation of Imports Negative List for Imports Categories ofImporters Special Schemes for ImportersII)Export Import DocumentationAligned Documentation system Commercial Invoice Shipping Bill Certificate of Origin Consular Invoice Mates Receipt Bill of Lading GR Form ISO 9000 Procedure for obtaining ISO 9000 BIS 14000Certification Types of Marine Insurance Policies.Import Documents Transport Documents Bill of Entry Certificate ofInspection Certificate of Measurements Freight Declaration.III)Export Import ProcedureSteps in Export Procedure Export Contract Forward Cover ExportFinance Institutional Frame worked for export Finance Excise Clearance Pre-shipment Inspection Methods of Pre-shipment Inspection MarineInsurance Role of Clearing and Forwarding Agents Shipping andCustoms Formalities Customs EDI System Negotiation of Documents Realization of Exports Proceeds.Pre-Import Procedure Steps in Import Procedure Legal Dimensions ofImport Procedure Customs Formalities for Imports Warehousing ofImported goods Exchange Control Provisions for Imports Retirementof Export Documents.IV)Policy and Institutional Framework for Exports and ImportsForeign Trade Policy Highlights Special Focus Initiatives DutyDrawback Deemed Exports ASIDE MAI & MDA Star ExportHouses Town of Export Excellence EPCG Scheme Incentives forExporters.Export Promotion Councils Commodity Boards FIEO IIFT EOUs SEZs ITPO ECGC EXIM Bank.COOPERATIVES AND RURAL MARKETSI)The Concept of the Co-operation Histrocial Background Principles Objectives Characteristics Types of Co-operatives Formation ofCo-operatives (Urban Co-operative Banks Credit Co-operativeSocieties Housing Co-operative Societies Labour Co-operativeSociessties APMC)Role of CO-operatives Social and Economic Development Role ofLocal Leadership Competition from Non Co-operative Organiations.Role of NABARD State Government RBI, Urban, Banks Dept.)FederationsII) Legislations Influecing Co-operatives Intent and scope of MaharasthraState Co-operative Society Act. 1960 MSCS Rules 1961 ConsumersProtection Act. 1986 Right to Information act. 2005Rights and Duties of Managing Committee Members Registrar ofCo-operatives AuditorsChallenges before Co-operatives Strategy to ace the challengesFuture of Co-operatives in India.III) Definition and Scope of Rural Markets Rural vs. Urban Markets Rural Marketing Environment Rural Consumer Profile ConsumerBehaviors Rural Marketing Mix.Rural Marketing Mix.Rural Market Segmentation Targeting and Positioning Marketing ofConsumer Durables Rural Sales force Management.IV) Agricultural Produce Marketing Importance Problems Lines ofImprovement Regulated Markets.Quality Orientation Standardization and Grading.Role of Financial Institutions in Agricultural Marketing InnovativeMarketing Techniques and Resent Trend in Rural Markets.Impact of Globalization on Indian Markets e choupals CommodityMarkets (Importance)RESEARCH METHODS IN BUSINESS-I)Fundamentals of Research :-Meaning Objectives andSignificance, Types of Research Basic Research Applied,Descriptive, historical, Exploratory, Experimental, Ex-port-factorand Case study approach.Approaches to Research :-a. Quantitative approach :-Inferentialii. Experimentaliii. Simulationb. Qualitative approach :-i. Ethnographicii. Phenomenologicaliii. Filed ResearchImportance of research in management decisions :-Various areas of research in business :-a) Marketing Researchb) Government polities and economic systemsc) Social relationshipd) Planning and operational problems of research inbusinessII)Research Process :-Selecting the topic, defining the research problem, objectives ofresearch, literature survey sample design, data collection,execution of project, analysis of data and hypothesis testing,generalization and interpretation and preparation of researchreport.Features of good researchResearch design Meaning, need features of goodresearch design, type of research design a) For exploratory researchb) For descriptive researchc) For causal research studiesIII)Hypothesis :-Meaning, importance and types, formulation of hypothesis andtesting of hypothesis.Chi-square test, Correlation Co-efficient, Regression analysis.IV)Sampling Meaning, Sample and sampling, essentials of good sample.Sample size, methods of sampling :-a) Probability sampling cluster sampling, stratifiedsampling, multi stage sampling.b) Non-probability sampling :- Purposive sampling Quotasampling, Convenience sampling.V)Sources and Methods of data collection :-Primary and Secondary dataa) Primary sources :-i. Observationii. Interviewiii. Questionnaireiv. Interview Schedulesb) Secondary sourcesData processing Tabulation Data analysis andInterpretationReport writing layout of research reportPUBLIC RELATIONS MANAGEMENT-I)Public Relations:Definition Meaning Importance Objectives scope and Functions Organization of PublicRelations of Corporate Bodies Internal Organization Seeking Consultancy Services Pole of Public relations forCorporate Internal Security in Managing Delegates and Visitors Qualities of Good Public Relations Personnel Selection,Training and Development of Public Relations Staff Importance of Mannerism s and Body Languages in PublicRelationsII)Public Relations StrategyMeaning Importance Strategyfor Marketing Tangible & Service Products, MarketingStrategy for Creating Corporate Image Strategy forPromoting Social Awareness & Public Education for NationalIntegrity, Social Reforms, Health & Education Strategy forDamage Control Meaning and Importance Case Study ofCorporates in India Public Relation Activities Before. During& After General Meetings of Corporate Bodies PublicMeetings Event ManagementIII)Public Relations CommunicationsMeaning Importance Process for Customer Care & Complaint Handling Process toCollect Dues & Keep the customer Communication with Aidsto Trade Bankers, Insurance Agents and Local Bodies.Public Relations Materials & its Importance Organizing PresConferences Electronic Media Coverage, Sales PromotionCampaign, Participation in Trade Fairs & Trade Exhibitions Essentials in Presentations in Seminars / Conferences Dresscode Audio Visual Aids Communication Skills Contents ofPresentation Time Management Feedback Analysis Information Management Sources Importance in PublicRelations ManagementIV)Public Relations ManagementEthics Dos & Donts inPublic Relations Management Customers & InvestorsEducation Selection & Importance of Brand Ambassadors Public Relations Functions in the light of Right to informationconsumerism NGO activism Code of Conduct inAdvertisement Outsourcing of Public Relations ImportanceSelection, Control