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TPSOAS

KWS

TYPES OF INFORMATION SYSTEMSSYANDES

IGGY DE VERA

DSS

ESS

GDSS

+TRANSACTION PROCESSING SYSTEM (TPS) SYSTEM FOR BUSINESS PROCESSES INVOLVING:

RETRIEVAL COLLECTION MODIFICATION

OF ALL TRANSACTION DATA

+TRANSACTION PROCESSING SYSTEM (TPS) USED BY:

BANKS

ACCOUNTING FIRMS/DEPARTMENTS

CREDIT CARD COMPANIES

+TRANSACTION PROCESSING SYSTEM (TPS) EXAMPLES:

ATM SYSTEM

TELEPHONE ACCOUNT SYSTEM

ONLINE TICKET RESERVATION

MICR

+Office Automation Systems (OAS) Information system which

Collects Stores ProcessElectronic Messages

+Office Automation Systems (OAS): USES Most businesses use OAS, since it improves efficiency

and productivity through user aided technology. A few examples would be in the typical workplace:

E-MAIL FACSIMILE PUBLISHING

+Office Automation Systems (OAS): examples

DOCUMENT MANAGEMENT SYSTEM

MESSAGE HANDLING SYSTEM OFFICE SUPPORT SYSTEM

+KNOWLEDGE WORK SYSTEMS (KWS) System Designed to help the “Knowledge Worker” Knowledge worker:

Specialized in specific field (ex. engineering) Keep current organization information Agents of Change

+KNOWLEDGE WORK SYSTEMS (KWS): uses Since knowledge work systems are predominantly used

by knowledge workers, these are typically used by very service specific businesses:

HOSPITALLAW FIRM DESIGN FIRM

+KNOWLEDGE WORK SYSTEMS (KWS): examples

EXPERT SYSTEMS COMMUNICATIONS SYSTEMS

CASE BASED REASONING SYSTEMS

+Decision Support System (DSS) computer-based information system that supports

business or organizational decision-making activities Often times managerial as in-depth analysis is required

in order to make major decisions.

+Decision Support System (DSS)USES The ones who use these systems are mainly managers

and decision makers. Along with this are several business firms.

The uses of such decision makers are on the basis of the use of decision making tools within the system:

MARKET ANALYSIS FORECASTING COST ANALYSIS

+Decision Support System (DSS)EXAMPLES:

CLINICAL DECISION SUPPORT SYSTEM

GEOGRAPHICAL DECISION SUPPORT SYSTEM

MANAGEMENT INFORMATION SYSTEM

+EXECUTIVE Support System (ESS) Executive Support

system is a system used in order to make organizational information easily accessible and transform said information into a more executive report format.

+EXECUTIVE Support System (ESS): USES As said before executive

support systems were made for useful information to be attained by executives and top of the line decision makers

Several Functions: Reporting tool Easily accessed info

+EXECUTIVE Support System (ESS): EXAMPLES

CAMBRIDGESYSTEMATICS (ESS, INVESTMENTS)

Most ESS are Customized to meet the needs of the executives in the given company.

(CUSTOMIZED EXECUTIVE SUPPORT

SYSTEM)

MEDITECH (ESSACCOUNTING, REPORTS)

+GROUP DECISION Support System (GDSS) System which promotes project communication

through the use of technology which enhances communication and other collaborative tools.

+GROUP DECISION Support System (GDSS): USES

GROUP PROJECTS GROUP WORK

+GROUP DECISION Support System (GDSS):EXAMPLES

TEAMSUPPORT.NET

POWERNOODLE

MEETINGSPHERE