Switchvoxadvantage
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1Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Voice over IP and Unified Communications are
forces that will cause most companies to
upgrade/update their existing telephony
systems
The Opportunity
2Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Open Source Disrupts
Proprietary Alternatives
3Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Function/ApplicationOpen Source
SolutionOperating System Linux
Web Server Apache
Browser Firefox
Telephony/Communications Asterisk
Database MySQL
Customer Relationship Management SugarCRM
Backup Zmanda
Productivity Suite Open Office
Collaboration Suite Zimbra
Open Source ‘defacto’ standards
4Creative Innovation – Customer Satisfaction – Continual Quality Improvement
2008 New PBX End Points
2008 Largest Suppliers End Points
Nortel 2,632,145
Asterisk (Digium) 2,512,179
Cisco 1,990,255
Avaya 1,752,885
Mitel 1,228,887
NEC 1,222,578
Source: Eastern Management Group
5Creative Innovation – Customer Satisfaction – Continual Quality Improvement
❶ NO VENDOR LOCK-IN
6Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Easy web-based management
Automatic Call Distribution (Queues)
Simple, Effective Reporting
Call Recording
Automatic Backups
Call Rules
Customizable Features
IVR (Interactive Voice Response)
Web User Portal
Voicemail to Email
Faxes to Email
Call Log
Call Cascade
Call Block
Advanced Visibility with The Switchboard
7Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Enterprise features
at a price you can
afford
❸ FUTURE PROOF
CALL QUEUESCALL QUEUESRECORDINGRECORDING
SWITCHVOX MOBILE
SWITCHVOX MOBILE
8Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Incoming Call Profile
Switchboard Control from Endpoints
• Dual system registrations• Upload ring tones• Distinctive ring/ring hints• Multiple language support• SNMP
❹ EASY TO USE
9Creative Innovation – Customer Satisfaction – Continual Quality Improvement
❺ MANY PRODUCTS IN ONE
10Creative Innovation – Customer Satisfaction – Continual Quality Improvement
Saves Big Money
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