SWARTLAND MUNICIPALITY Services report/Annexure E/RPMS.pdf1. RISK MANAGEMENT 1.1 Risk Management...

SWARTLAND MUNICIPALITY

REGULATORY PERFORMANCE MANAGEMENT SYSTEM FOR 2011/2012

INSTITUTIONAL EFFECTIVENESS

Cost Effective Tariffs

Contract Management

2255 OOccttoobbeerr 22001122

REGULATORY PERFORMANCE MANAGEMENT SYSTEM

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TABLE OF CONTENTS

ABBREVIATIONS ................................................................................................................... iv

LIST OF TABLES ..................................................................................................................... v

1. RISK MANAGEMENT .................................................................................................... 1

1.1 Risk Management Policy and Strategy ................................................................................... 1

1.2 Water Services Personnel on the Risk Management Committee ........................................ 1

1.3 Risk Management Plan ............................................................................................................. 1

1.3.1 Risk Assessment Methodology ................................................................................................... 1

1.3.2 Risk Assessment KFAs .............................................................................................................. 2

1.3.3 Control Measures in place or planned to address the risks ....................................................... 3

1.3.4 Risk Register............................................................................................................................... 3

1.3.5 Management and Monitoring Plan for the identified risks .......................................................... 3

1.3.6 Integration with Enterprise-wide Plan ......................................................................................... 4

1.3.7 Proof of implementation .............................................................................................................. 4

2. COST EFFECTIVE TARIFFS ......................................................................................... 4

2.1 Revenue Requirements Methodology .................................................................................... 4

2.2 Billing System ........................................................................................................................... 8

2.2.1 Consumption per consumer category ......................................................................................... 8

2.2.2 Volumetric use per tariff block in each category ......................................................................... 9

2.3 Consumer Demand ................................................................................................................. 14

2.3.1 Demand figures per water supply area and consumer category .............................................. 14

2.3.2 Demand Projections ................................................................................................................. 15

2.3.3 Proof that the above have been factored into tariff calculations ............................................... 15

2.4 Tariff Structure Details (Calculation Methodology)............................................................. 16

2.5 Water Services Policies ......................................................................................................... 16

3. CONTRACTS ................................................................................................... 17

3.1 Existing Contracts that are in place .......................................................................................... 17

3.2 Management and Monitoring of Contracts ............................................................................... 18

3.3 Water Services Intermediary Contracts .................................................................................... 22


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ANNEXURES (Proof of Implementation)

Annexure A: Risk Management

Risk Management Strategy (Roles and responsibilities)

Risk Model

Risk Register (Risks, Control Measures, Action Plan, Timeframe and Budgets)

Risk Assessment Civil Engineering Services

Annexure B: Cost Effective Tariffs

Detail Operational and Maintenance Expenditure and Income Budgets for the last three years

Bulk Water Purchased and Bulk Water Services Provider's accounts (No unpaid accounts)

Water Sales per Tariff Code and Consumer Category

Tariff Structures for 2011/2012 and 2012/2013

Tariff Policy

Indigent Policy

Credit Control and Debt Collection Policy

Credit Control and Debt Collection Bylaw

Tariff Bylaw

Water Services Bylaws (Draft), to replace existing water and sanitation bylaws

Consumer bill (Include tariff structure on bill)

Annexure C: Contracts

Performance targets and results (SDBIP for 2011/2012)

Performance Agreement for Civil Engineering Services Director

Service Level Agreement with the West Coast District Municipality for the provision of bulk treated water


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Abbreviations

ACIP : Accelerated Community Infrastructure Programme

CAFES : Conserving, Adequate, Fair, Enforceable, Simple

CRO : Chief Risk Officer

DWA : Department of Water Affairs

ERM : Enterprise Risk Management

IDP : Integrated Development Plan

KFAs : Key Focus Areas

KPIs : Key Performance Indicators

RPMS : Regulatory Performance Management System

SDBIP : Service Delivery Budget Implementation Plan

WSDP : Water Services Development Plan


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List of Tables

Table 2.1.1: Operational budget for water services ............................................................................ 5

Table 2.1.2: Operational budget for sanitation services ..................................................................... 6

Table 2.2.1.1: Consumption per consumer category for 2011/2012 (Ml) .............................................. 8

Table 2.2.2.1: Volumetric use per tariff block in each user category ..................................................... 9

Table 2.3.1.1: Bulk water supply to the various towns ........................................................................ 14

Table 2.3.2.1: Previous Future Water Demand Projections as included in the Municipality’s WSDP (Ml) ................................................................................................................................ 15

Table 2.3.3.1 Operational expenditure and income budgets for water and sanitation services ......... 15

Table 3.1.1: Contracts that area in place for Swartland Municipality ............................................... 17

Table 3.2.1: Performance evaluation of water and sanitation indicators as included in the SDBIP . 18


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1. RISK MANAGEMENT

1.1 Risk Management Policy and Strategy

Swartland Municipality’s Risk Management Strategy is included in Annexure A. The budget and manpower plan of Swartland does not allow for a full-time risk management department or the appointment of a full-time Chief Risk Officer (CRO). Due to the Internal Auditor not having a decision making authority or responsibility for the implementation of controls, the role of the CRO is assigned to the Internal Audit Activity. The following Directorates participate in Swartland Municipality’s Risk Management Process:

• Civil Engineering Services Mr At Botha

• Financial Services Mr K Cooper

• Electrical Engineering Services Mr R du Toit

• Protection Services Mr P Humphreys

• Corporate Services Ms M Terblanche

• Development Services Mr J Steenkamp

1.2 Water Services Personnel on the Risk Management Committee

Management owns the risks, thus taking ownership for management of institutional risks and is accountable to the Municipal Manager as the Accounting Officer for designing, implementing and monitoring risk management, and integrating it into the day-to-day activities of the Municipality.

Other personnel are accountable to line management to integrate the principles of risk management into their daily routines to enhance the achievement of their functional objectives. The Chief Risk Officer (CRO) provides specialist expertise in providing a comprehensive support service to ensure systematic, uniform and effective enterprise risk management. The CRO plays a vital communication link between operational level management, senior management, risk management committee and other relevant committees. The CRO is thus the custodian of the ERM framework, the co-ordinator of the risk management throughout the institution and the institutional advisor on all risk management matters.

Swartland Municipality’s Risk Management Committee includes the following water services personnel:

• Director Civil Engineering Services Mr At Botha

• Manager Water and Sanitation Mr L Zikman

1.3 Risk Management Plan

1.3.1 Risk Assessment Methodology

Key to the success of cost effective tariffs and proper contract management and monitoring is to ensure that the risks associated with these KPIs are evaluated through a proper risk assessment. Swartland Municipality’s risk matrix allows for the calculation of the impact of each risk, by assessing the severity and the probability of occurrence.

Risk Rating = Likelihood x Consequence


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Likelihood is determined by “how often” or “how likely” an event occurs. It must take into account events that have occurred in the past and their likelihood of re-occurrence and must also predict the likelihood of events that have not occurred to date.

Consequence determines the severity of the results of the event and the seriousness or intensity of the impact of the event on the financial viability of the Municipality.

Swartland Municipality’s risk Management Tool, which include the criteria to determine the likelihood and impact for each of the identified risks, is included in Annexure A. The Directorate Civil Engineering Services is responsible for Building Services, Cemeteries, Cleaning Services, Parks and amenities, Roads, Sewerage, Sports facilities, Storm water and Water.

1.3.2 Risk Assessment KFAs

Tariffs and appropriate contracts are evaluated regularly by the Risk Committee, as part of the process of evaluating all the other risks as well. The tariffs and water services contracts are managed by both the Directorate Financial Services and Civil Engineering Services in a sustainable manner.

The major risks identified by Swartland Municipality include the following:

• If there is insufficient revenue to meet the demand for services (Tariffs, see Risk Register in Annexure A for detail)

• If services are expensive and unaffordable (Tariffs, see Risk Register in Annexure A for detail)

• If clients are unsatisfied / uninvolved / uninformed

• If there is a lack of appropriately skilled and productive staff

• If the working environment is unsafe and unhealthy

• If infrastructure is ageing and poorly maintained and can result in a collapse in services

• If there is a lack of capacity in respect of infrastructure

• If there is an imbalance between the three pillars of sustainable development i.e. environment, economy and people.

• If there is a lack of good governance

• If management and IT systems are inadequate

• If there is a decrease in law compliance

• If we are insufficiently prepared for disasters

From the above it can be noted that risks associated with tariffs were included in the above risk assessment KFAs. An updated Service Level Agreement with the West Coast District Municipality is in place for the provision of bulk water to Swartland Municipality and the process is monitored by a Committee, which meet on a quarterly basis. Contracts were therefore not identified as a major risk by Swartland Municipality at this stage, because all the necessary contracts are in place.


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1.3.3 Control Measures in place or planned to address the risks

The control measures that were put in place by Swartland Municipality for the identified risks are included in the Risk Register in Annexure A. The control measures include the following:

• Actions to be taken

• Processes to be followed

• Responsible Directorate

• KPIs / Standards

• Target Time

1.3.4 Risk Register

The risk register for the Directorate Civil Engineering Services are included in Annexure A and include the following:

• Performance Objective

• KPIs

• Annual Targets

• Risks

• Impact and Likelihood

• Risk Score

• Control measures

• Responsible person

• Responsible Department

1.3.5 Management and Monitoring Plan for the identified risks

Internal Audit is accountable to the Accounting Authority / Officer and responsible for providing independent assurance on the effectiveness of risk management in the institution. This involves providing assurance that all material risks have been identified and assessed and that control systems implemented to treat such risks are both adequate and effective. Internal Audit may also play an advisory and consulting role to Management regarding risk management matters.

The role of the Risk Management and Audit Committee is to formulate, promote and review the institution’s ERM objectives, strategy and policy and monitor the process at strategic, management and operational levels. The Committee is responsible for oversight of the quality, integrity and reliability of the institution’s risk management processes and risk responses. An important part of the Committee’s mandate is to provide recommendations to the Accounting Authority / Officer to continuously improve the management of specific risks as well as the overall process of risk management.


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1.3.6 Integration with Enterprise-wide Plan

The Risk Management Committee, with representatives from all the Directorates, compiles the Action Plan from the risk analysis that is performed regularly. The Action Plan, with the linkages to the SDBIP, enables Swartland Municipality to assign resources efficiently to mitigate the risks to an acceptable level and to identify who is responsible for each risk. The Municipality is also continuously informed of assurance (or not) that risks are being managed efficiently, effectively and economically.

1.3.7 Proof of Implementation

All the proof for the implementation of the Risk Management Strategy of Swartland Municipality is included in Annexure A. The Accounting Officer is the Chief Risk Officer of Swartland Municipality and is accountable for the institution’s risk management in terms of legislation, which include internal training and more specific the following:

• Influencing an institutional “risk awareness” culture; and

• Provide appropriate leadership and guidance to senior management and structures responsible for various aspects of risk management.

2. COST EFFECTIVE TARIFFS

2.1 Revenue Requirements Methodology

Swartland Municipality’s water and sanitation expenditure and income are all accounted for separately, as can be noted from the summary of the Operation and Maintenance expenditure and income budgets listed below.


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Swartland Municipality’s Operational Budget for water services for the last six years are summarised in the table below. A more detail breakdown of the water

operational budgets for the 2009/2010, 2010/2011 and 2011/2012 financial years are also included in Annexure B.

Table 2.1.1: Operational budget for water services

Description Actual 11/12 Record : Prior

Actual 10/11 Audit 09/10 Audit 08/09 Audit 07/08 Audit 06/07

EXPENDITURE

Wages and Salaries R6 645 698 R5 869 480 R4 688 529 R3 979 790 R3 571 760 R3 076 460

Social Contributions R1 081 736 R939 834 R818 402 R720 460 R667 210 R644 972

Depreciation: Property, plant and equipment R0 R0 R0 R1 102 442 R1 751 930 R1 534 151

Repairs and Maintenance R861 486 R922 783 R700 958 R459 022 R424 392 R356 381

Interest Expense: External Borrowings R210 563 R278 089 R282 534 R328 003 R236 873 R258 765

General Expenses: Bulk Purchases R18 555 930 R17 760 693 R14 648 798 R11 542 345 R9 637 940 R8 250 000

General Expenses: Departmental R1 215 667 R1 077 490 R1 383 157 R1 131 218 R1 106 588 R1 046 212

General Expenses: Other R1 110 758 R1 280 275 R1 172 513 R1 209 310 R1 213 462 R640 798

Expenditure Total R29 681 838 R28 128 643 R23 694 891 R20 472 590 R18 610 155 R15 807 739

INCOME

Service Charges -R29 539 537 -R27 918 747 -R23 820 217 -R20 356 822 -R15 367 761 -R11 757 097

Other Revenue -R1 807 598 -R1 484 837 -R1 000 100 -R884 090 -R1 229 098 -R405 979

Less Revenue Foregone R739 243 R2 172 191 R0-00 R0-00 R0-00 R0-00

Income Total -R30 607 892 -R27 231 393 -R24 820 317 -R21 240 912 -R16 596 859 -R12 163 076

Nett (Surplus) / Deficit -R926 054 R897 250 -R1 125 426 -R768 322 R2 013 296 R3 644 663


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Swartland Municipality’s Operational Budget for sanitation services for the last six years are summarised in the table below. A more detail breakdown of the

sanitation operational budgets for the 2009/2010, 2010/2011 and 2011/2012 financial years are also included in Annexure B.

Table 2.1.2: Operational budget for sanitation services


Actual 10/11 Audit 09/10 Audit 08/09 Audit 07/08 Audit 06/07

EXPENDITURE

Wages and Salaries R3 674 853 R3 524 577 R3 352 582 R3 114 840 R3 050 500 R2 582 126

Social Contributions R534 743 R524 708 R525 112 R515 620 R597 800 R478 300

Depreciation: Property, plant and equipment R0 R0 R0 R3 353 306 R3 014 653 R2 578 438

Repairs and Maintenance R1 570 470 R1 459 466 R1 391 369 R1 446 140 R981 070 R606 879

Interest Expense: External Borrowings R11 184 440 R1 273 666 R2 785 266 R2 464 905 R1 839 095 R1 927 915

General Expenses: Bulk Purchases Electricity R169 492 R115 690 R0-00 R0-00 R0-00 R0-00

General Expenses: Departmental R4 403 655 R512 930 R2 803 449 R1 121 260 R1 099 260 R967 782

General Expenses: Other R2 731 634 R2 297 193 R1 913 764 R2 217 874 R1 670 085 R912 046

Nett Expenditure R24 269 287 R9 708 230 R12 771 542 R14 233 945 R12 252 463 R10 053 486

INCOME

Service Charges -R26 124 744 -R21 914 976 -R18 579 846 -R15 355 451 -R13 948 008 -R11 928 817

Other Revenue -R4 289 825 -R5 003 694 -R3 467 661 -R541 100 -R674 500 -R5 550 843

Less Revenue Foregone R6 096 165 R5 122 102 R0-00 R0-00 R0-00 R0-00

Income Total -R24 318 404 -R21 796 567 -R22 047 507 -R15 896 551 -R14 622 508 -R17 479 660

Nett (Surplus) / Deficit -R49 117 -R12 088 337 -R9 275 965 -R1 662 606 -R2 370 045 -R7 426 174

All the cost items listed by DWA in their RPMS Tariffs Criteria were taken into account, as can be noted from the above budgets.


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Swartland Municipality’s progress with regard to addressing the Compulsory National Standards (Regulations under section 10 of the Water Services Act) requirements, with regard to their tariffs, is indicated in (brackets) below.

The Compulsory National Standards state the following on the supply of water to a household through a water services work or consumer installation designed to provide an uncontrolled volume of water.

1) A tariff set by a water services institution for the supply of water through a water services work or consumer installation designed to provide an uncontrolled volume of water to a household must include a volume based charge that –

a) support the viability and sustainability of water supply services to the poor (Yes);

b) discourages wasteful or inefficient water use (Yes); and

c) take into account the incremental cost that would be incurred to increase the capacity of the water supply infrastructure to meet an incremental growth in demand (Yes).

2) The requirements of sub regulation (1) are deemed to have been met where the tariff is set as a volume based charge that provides for a rising block tariff structure which includes –

a) three or more tariff blocks with the tariff increasing for higher consumption blocks (Yes);

b) a consumption level for each block defined as a volume consumed by a household during any 30 day period (Yes);

c) a first tariff block or lowest tariff block with a maximum consumption volume of six kilolitres and which is set at the lowest amount, including a zero amount, required to ensure the viability and sustainability of water supply services (Yes); and

d) a tariff for the last block or highest consumption block set at an amount that would discourage high water use and that reflects the incremental cost that would be incurred to increase the capacity of the water supply infrastructure to meet an incremental growth in demand (Yes).

Swartland Municipality’s tariff policies seek to address both commercial and social welfare concerns, through the implementation of the following CAFES-principles (Sansom et al. 2002).

• Conserving. Tariffs should encourage consumers to purchase enough water to meet their needs without being wasteful.

• Adequate. Future investment should also be considered when setting the tariffs.

• Fair. The utility should achieve financial sustainability while maintaining access for poor communities.

• Enforceable. Tariffs that cannot be enforced are unlikely to be sustained.

• Simple. The tariffs should be easy for the Municipality to administer and easy for customers to understand. Consumers generally show greater willingness to pay water bills that they understand.

Bulk Tariff Methodology: Budgets for the bulk treated water purchased from the West Coast District Municipality are included separately in the Operation and Maintenance Budget of Swartland Municipality. Records are also kept on a monthly basis of the volume of water supplied by the West Coast District Municipality, the accounts and the payments (Proof included in Annexure B).


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2.2 Billing System

2.2.1 Consumption per consumer category

All off-take points from the West Coast District Municipality’s bulk distribution system and the Municipality’s own water sources are supplied with bulk meters, which are read regularly by the operational personnel. The Municipality is also continuously focussing on reviewing and improving the efficiency of their zone meters in all areas and linking the properties with the distribution zones in the financial data base, in order to do water balances for the smaller areas as-well. The Municipality received funding from the DWA under the ACIP and is currently busy with the installation of the additional zone bulk water meters. The establishment of comprehensive water management zones will further enable the Municipality to better monitor and manage their non-revenue water.

Detail water balance models are in place for each of the distribution systems in Swartland Municipality’s Management Area. The table below gives an overview of the consumption (Sales) per distribution system and consumer category type, as also included in the Municipality’s Water Services Audit for 2011/2012.

Table 2.2.1.1: Consumption per consumer category for 2011/2012 (Ml)

Town Year Residential Business &

Industrial Other Farms Total

Koringberg

07/08 38.500 3.519 0.235 0 42.254

08/09 50.193 4.588 0.306 0 55.087

09/10 41.517 3.795 0.253 0 45.565

10/11 42.454 3.880 0.259 0 46.594

11/12 43.157 3.945 0.263 0 47.365

PPC

07/08 28.133 2.294 4.332 0 34.759

08/09 30.389 2.478 4.679 0 37.546

09/10 32.532 2.653 5.009 0 40.194

10/11 33.154 2.703 5.105 0 40.963

11/12 31.051 2.532 4.781 0 38.364

Riebeek Wes

07/08 107.030 39.476 0.970 0 147.476

08/09 107.185 39.533 0.971 0 147.690

09/10 107.127 39.512 0.971 0 147.610

10/11 117.410 43.305 1.064 0 161.779

11/12 123.089 45.399 1.116 0 169.604

Riebeek Kasteel

07/08 163.059 47.706 0.627 1.392 212.784

08/09 174.824 51.148 0.672 1.492 228.137

09/10 165.851 48.523 0.638 1.416 216.428

10/11 183.815 53.779 0.707 1.569 239.870

11/12 179.575 52.538 0.691 1.533 234.337

Yzerfontein

07/08 209.912 14.760 16.380 0 241.052

08/09 216.461 15.221 16.891 0 248.573

09/10 228.769 16.086 17.851 0 262.706

10/11 235.259 16.542 18.358 0 270.159

11/12 237.682 16.713 18.547 0 272.942

Darling 07/08 274.477 148.743 4.852 0 428.072


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Table 2.2.1.1: Consumption per consumer category for 2011/2012 (Ml)

Town Year Residential Business &

Industrial Other Farms Total

08/09 272.375 147.604 4.815 0 424.793

09/10 362.765 196.587 6.413 0 565.765

10/11 417.677 226.345 7.383 0 651.406

11/12 433.770 235.066 7.668 0 676.504

Moorreesburg

07/08 450.861 191.329 31.558 10.583 684.331

08/09 457.302 194.063 32.009 10.734 694.108

09/10 438.732 186.182 30.709 10.298 665.921

10/11 440.755 187.041 30.851 10.346 668.992

11/12 458.314 194.492 32.080 10.758 695.644

Malmesbury

07/08 1 522.793 757.856 117.220 63.953 2 461.823

08/09 1 644.012 818.184 126.551 69.044 2 657.791

09/10 1 566.270 779.494 120.567 65.779 2 532.109

10/11 1 577.950 785.307 121.466 66.269 2 550.992

11/12 1 579.846 786.250 121.612 66.349 2 554.057

TOTAL

07/08 2 794.765 1 205.683 176.174 75.928 4 252.551

08/09 2 952.741 1 272.819 186.894 81.270 4 493.725

09/10 2 943.563 1 272.832 182.411 77.493 4 476.298

10/11 3 048.474 1 318.902 185.193 78.184 4 630.755

11/12 3 086.484 1 336.935 186.758 78.640 4 688.817

2.2.2 Volumetric use per tariff block in each category

The table below gives an overview of the total volumetric use per tariff block in each consumer category for the 2011/2012 financial year.

Table 2.2.2.1: Volumetric use per tariff block in each user category

Area Description Tariff 0 – 10 kl 11 - 30 1 kl and

Above 31 – 60 > 60 kl

Riebeek Kasteel RK Water SP Dep 0 564 0 0 0

Riebeek Kasteel R/KAS Dorp 64 516 83 297 0 25 682 18 178

Riebeek Kasteel RK Plase HH 14H 940 661 0 0 0

Riebeek Wes R/W Water Dept 0 189 0 0 0

Riebeek Wes R/Wes Dorp 42 964 59 366 0 10 953 4 721

Riebeek Wes R/Wes Beh Mun 239 208 0 30 0

Riebeek Kasteel RK 16M16H(06) 1169 419 4 0 0

Riebeek Wes R/Wes Klippiesd 420 25 3 1 0

Malmesbury MBY Dorp NB 6 820 0 0 0 0

Malmesbury MBY Dorp 140 501 335 956 0 112 127 64 483

Malmesbury MBY Plase HH 741 2 295 0 1 268 1 533

Malmesbury MBY Nuwe Gevang 0 0 151 274 0 0

Malmesbury MBY S/Klub 0 0 7 299 0 0

Malmesbury MBY SAVD 0 0 294 0 0


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Above 31 – 60 > 60 kl

Malmesbury MBY Dept 0 91 827 0 0 0

Malmesbury MBY Plase Besig 0 0 26 041 0 0

Malmesbury MBY Water 1M2HH 11 381 16 943 3 2 464 906

Malmesbury MBY Water 5M5H 1 288 1 852 0 0 0

Malmesbury MBY 10M10H 1 381 1 123 0 0 0

Malmesbury MBY 1M3HH 2 093 2 588 0 26 0

Malmesbury MBY B07 Basies 0 0 703 0 0

Malmesbury MBY 1M4HH 2 090 1 608 0 0 0

Malmesbury MBY 4M4H 878 876 0 67 0


Malmesbury MBY Plase HH2H 134 178 13 1 0

Malmesbury MBY Plase HH4H 591 1160 8 9 0

Malmesbury MBYMBY Plase HH 5H 369 189 15 0 0




Malmesbury MBY BO4 Basies 783 916 1 48 0

Malmesbury MBY 12M12H 1 757 597 0 0 0

Malmesbury MBY19M19H 1 392 835 0 0 0




Malmesbury MBY15M15H 0 0 0 0 0



Malmesbury MBY BO11 0 0 1 381 0 0



Malmesbury MBY De Bron 21 0 0 4 680 0 0

Malmesbury MBY B03 Basies 0 0 832 0 0


Malmesbury MBY BO8 Basies 0 0 4 923 0 0


Malmesbury MBY KSOK 0 0 145 0 0

Malmesbury MBY BO6 Basies 438 580 0 0 0

Riebeek Kasteel RK Water 3M3H 220 249 1 9 0



Wesbank W/B Water 212 367 270 100 0 26 756 6 262



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Above 31 – 60 > 60 kl

Wesbank W/B Dept 0 5 327 0 0 0

Malmesbury MBY Water 18M18 1 157 61 0 0 0

Wesbank W/B 1M2HH 4 413 5 786 0 466 51

Wesbank W/B 5M5H 736 1 403 18 140 0

Wesbank W/B 35M35H 2 576 8 459 0 946 0

Wesbank W/B 2M2H 148 471 2 95 0

Wesbank W/B S/Klub Dept 0 401 3 0 0

Wesbank W/B B06 Basies 876 1 658 14 0 0

Malmesbury I/L Water 6 3774 44 931 0 1 762 655

Malmesbury I/L Water Besigh 0 0 6 426 0 0

Malmesbury MBY Dorp 1M8H 0 0 1 383 0 0

Abbotsdale Abb Dorp 38 834 39 018 0 3 449 857

Kalbaskraal Kalb Dorp 24 054 24 858 0 4 991 2 035

Chatsworth Chatsw Dorp 32 459 29 378 0 3 472 665

Riverlands Riverl Dorp 17521 14370 124 2060 2434

Abbotsdale Abb Dept 0 366 11 0 0

Malmesbury MBY Bes Dorp 0 1 339 605 0 0

Malmesbury MBY Kosh Dorp 0 0 7 101 0 0

Malmesbury MBY Kerk Dorp 0 0 2 782 0 0

Malmesbury MBY Skole Dorp 0 0 4 836 0 0

Malmesbury MBY O/THE Dorp 0 0 8 347 0 0

Malmesbury MBY Hosp Dorp 0 0 36 100 0 0

Wesbank W/B Besigh 0 0 9 677 0 0

Wesbank W/B Kerk 0 0 3 250 0 0

Wesbank W/B Skole 0 0 28 806 0 0

Wesbank W/B O/Thuis 0 0 2 756 0 0

Malmesbury I/L Skool 0 0 13 169 0 0

Malmesbury I/L Kerk 0 0 193 0 0

Riebeek Kasteel R/K Besigh 0 0 28 691 0 0

Riebeek Kasteel R/K Koshuis 0 0 1 774 0 0

Riebeek Kasteel R/K Kerk 0 0 1 568 0 0

Riebeek Kasteel R/K Skole 0 0 2 914 0 0

Riebeek Kasteel R/K Oueteh 0 0 273 0 0

Riebeek Wes R/W Besigh 0 0 20 629 0 0

Riebeek Wes R/W Kerk 0 0 1 847 0 0

Riebeek Wes R/W Skole 0 0 20 115 0 0

Riebeek Wes R/W Oueteh 0 0 3 607 0 0

Abbotsdale Abb Besigh 0 0 176 0 0

Abbotsdale Abb Kerk 0 0 750 0 0

Abbotsdale Abb Skole 0 0 604 0 0


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Above 31 – 60 > 60 kl

Kalbaskraal Kalb Besigh 0 0 3 340 0 0

Kalbaskraal Kalb Kerk 0 0 225 0 0

Kalbaskraal Kalb Skole 0 0 1 196 0 0

Riverlands Riv Besigh 0 0 115 0 0

Riverlands Riv Skole 0 0 947 0 0

Riverlands Riv Kerk 0 0 947 0 0

Chatsworth Chats Dept 0 7 566 52 0 0

Kalbaskraal Kalb Dept 0 625 3 0 0

Riverlands Riv Dept 0 650 3 0 0

Chatsworth Chatsw Kerk 0 0 1 785 0 0

Kalbaskraal Kalb HH2H 293 695 8 35 0

Kalbaskraal Kalb Sport Dept 0 1 506 0 0 0

Riebeek Wes R/W Sport Dept 0 469 4 0 0

Riebeek Kasteel R/K Dept 0 985 0 0 0

Abbotsdale Abb Dept Sport 0 213 14 0 0

Malmesbury MBY Besigh 1M2H 0 0 6 671 0 0







Malmesbury MBY Besigh B04 0 0 1 189 0 0

Malmesbury MBY Besigh 7M7H 0 0 741 0 0

Wesbank WB Besigh 1M4H 0 0 779 0 0

Wesbank WB Bsigh 3M3H 0 0 1 432 0 0

Wesbank WB HH B03 Basie 221 140 2 0 0

PPC RW PPC Huise 5 372 14 392 0 6 398 4 831

PPC RW PPC Sport 0 0 5 056 0 0

PPC RW PPC Besigh 0 0 2 305 0 0

Wesbank WB Nagskuil Wat 981 0 1 888 0 0

Malmesbury MBY Water 40M40 1 108 0 0 0 0

Malmesbury MBY Water 42M42 3 073 1 799 0 0 0

Malmesbury Water Phola H/H 16 048 11 022 0 380 70

Riebeek Wes RW Water 22M22 1 317 1 231 0 0 0

Malmesbury MBY Plase HH6H 443 1 699 0 263 0

Darling Noord Dar Water Suid 31 567 63 126 0 18 525 8 940

Darling Noord Dar Water Klub 0 0 1 171 0 0

Darling Noord Dar W(D) Skole 0 0 7 600 0 0

Darling Noord Dar W(D) Kerk 0 0 1 385 0 0


13



Above 31 – 60 > 60 kl

Darling Noord Dar W(D) Besigh 0 4 246 779 0 0

Darling Noord Dar Dept Water 0 59 776 0 0 0

Darling Noord Dar Water S 2M2 1 198 923 21 41 0

Darling Noord Dar Water N/O 122 378 99 736 0 5 118 1 692

Darling Noord Dar N/O Skole 0 0 1 603 0 0

Darling Noord Dar N/O Kerk 0 0 1 544 0 0

Darling Noord Dar W Besig N/O 0 0 668 0 0

Darling Noord Dar W 2DE M HH 92 538 7 78 0

Darling Noord Dar W 4M4H 491 8 0 2 0

Darling Noord Dar W LGVC HDL 368 0 1001 0 0

Moorreesburg MRB Water 166 395 216 922 0 47 164 20 719

Moorreesburg MRB Water 6M6H 337 13 0 0 0

Moorreesburg MRB Water 8M8 996 176 0 0 0

Moorreesburg MRB Water 4M4 658 790 8 174 0

Moorreesburg MRB Water100HUT 12 267 5 690 117 0 0

Moorreesburg MRB Water 2M2H 4 362 6 161 0 983 565

Moorreesburg MRB HH 19H 665 0 0 0 0

Moorreesburg MRB HH9H 648 96 6 0 0


Moorreesburg MRB W Plase HH 149 366 0 254 60

Moorreesburg MRB W Plase Bes 0 0 8 048 0 0

Moorreesburg MRB Plase HH5H 370 492 8 0 0


Moorreesburg MRB Water 5M5HH 740 1 657 84 87 0

Moorreesburg MRB Dept Water 0 44 591 0 0 0

Moorreesburg MRB Water Nywer 0 0 1967 0 0

Moorreesburg MRB Besigh 0 9 123 099 0 0

Moorreesburg MRB Skole 0 0 10 671 0 0

Moorreesburg MRB Kerk 0 0 2 373 0 0

Moorreesburg MRB Koshuise 0 0 6 352 0 0

Moorreesburg MRB Ouetehuis 0 0 4 454 0 0

Moorreesburg MRB Water 27M27 1 880 454 18 0 0

Moorreesburg MRB Water 48M48 2 928 1 654 0 0 0

Yzerfontein YZR Water H/H D 0 0 0 0 0

Yzerfontein YZR Water HFREE 65 272 126 667 0 39 687 14 787

Yzerfontein YZR W 1B39MIN 2 805 125 0 0 0

Yzerfontein YZR Water S/KLU 0 0 1 520 0 0

Yzerfontein YZR Water Dept 0 8 756 0 0 0

Yzerfontein YZR Water Kerk 0 4 101 0 0

Yzerfontein YZR Water Besh 0 0 11 670 0 0


14



Above 31 – 60 > 60 kl

Koringberg KRB Water 16 147 16 639 0 5 635 4 226

Koringberg KRB Dept 0 112 0 0 0

Koringberg KRB Kerk 0 0 754 0 2

Koringberg KRB Besigh 0 0 2 617 0 0

Koringberg KRB Skole 0 0 1 233 0 0

Chatsworth Chatsw Besigh(06) 0 0 85 0 0

Malmesbury MBY Water 61M61(06) 117 0 0 0 0

Kalbaskraal Kalb HH 3H(06) 145 27 0 0 0

Riebeek Kasteel K WPlase21M21H(06) 966 263 0 0 0

Yzerfontein YZF Water 1M2H(06) 268 719 16 304 240

PPC RW PPC Dept(06) 0 9 1 0 0

Darling Noord Dar Dept HH(06) 20 80 0 24 0

Riebeek Wes RW Water 1M6H(06) 297 963 0 5 0

Malmesbury MBY 1 Basies(06) 8 0 0 0 0

Totals 1 163 134 1 761 240 1 282 983 322 545 158 912

2.3 Consumer Demand

2.3.1 Demand figures per water supply area and consumer category

The water demand figures per water distribution system and consumer category type were included in tables 2.2.1.1 and 2.2.2.1. The table below gives an overview of the bulk water supply to the various towns.

Table 2.3.1.1: Bulk water supply to the various towns

Distribution System

Source 11/12 Record : Prior (Ml/a)

10/11 09/10 08/09 07/08 06/07

Koringberg Misverstand Scheme 48.167 59.952 85.766 62.809 57.829 58.136

PPC Voëlvlei Scheme 63.600 64.439 62.512 57.676 54.875 43.555

Riebeek Wes Voëlvlei Scheme 188.371 214.216 186.384 166.745 157.435 167.235

Riebeek Kasteel Voëlvlei Scheme 253.825 263.467 222.052 257.634 241.840 226.158

Yzerfontein Voëlvlei Scheme 316.552 320.386 303.482 301.621 275.702 251.914

Darling Voëlvlei Scheme 722.191 699.043 621.480 533.710 421.210 442.554

Moorreesburg Misverstand Scheme 827.492 762.024 797.450 803.680 822.940 840.580

Malmesbury Voëlvlei Scheme, Paardeberg dam, Boreholes

2 925.529 3146.105 2 892.103 3 107.700 2 996.580 2 756.470

Total 5 345.727 5 529.632 5 171.229 5 291.575 5 028.411 4 786.602

The bulk water supply to the various towns was calculated from the bulk water meter readings, which are taken on a monthly basis. The Municipality also monitors the flows to the various areas continuously through their Telemetry System.


15

2.3.2 Demand Projections

Detail future water demand projection models were developed for each of the distribution systems and are included in the Municipality’s WSDP. These models include the future water demand projections up to 2032 and were calibrated by using historic consumption data and bulk abstraction data. The percentage of non-revenue water was determined for each of the distribution systems and growth in demand was based on agreed population and growth figures. The reduction in non-revenue water was also taken into account in the future water demand projections.

Table 2.3.2.1: Previous Future Water Demand Projections as included in the Municipality’s WSDP (Ml)

Distribution System 2012 2017 2022 2027 2032

Koringberg 53.176 57.681 62.611 68.010 73.923

PPC 36.658 38.376 40.176 42.065 44.046

Riebeek Wes 171.013 179.917 189.347 199.338 209.924

Riebeek Kasteel 232.047 245.438 259.607 274.601 290.467

Yzerfontein 251.764 268.216 285.785 304.549 324.594

Darling 476.170 507.451 540.863 576.553 614.685

Moorreesburg 2 887.201 3 183.378 3 516.080 3 890.277 4 311.645

Malmesbury 884.146 960.140 1 044.634 1 138.685 1 243.485

Total 4 992 175 5 440.597 5 939.103 6 494.078 7 112.769

The detail future water demand projection models are included in the Municipality’s approved WSDP.

2.3.3 Proof that the above have been factored into tariff calculations

The table below gives an overview of the expenditure and income budgets for Water Services for the various financial years. The detail budget is included in Annexure B.

Table 2.3.3.1 Operational expenditure and income budgets for water and sanitation services


Actual 10/11 Actual 10/11 Actual 10/11 Actual 10/11 Actual 10/11

Water Services

Total Expenditure R29 681 838 R28 128 643 R23 694 891 R20 472 590 R18 610 155 R15 807 739

Total Income -R30 607 892 -R27 231 393 -R24 820 317 -R21 240 912 -R16 596 859 -R12 163 076

Nett (Surplus) / Deficit -R926 054 R897 250 -R1 125 426 -R768 322 R2 013 296 R3 644 663

Sanitation Services

Total Expenditure R24 269 287 R9 708 230 R12 771 542 R14 233 945 R12 252 463 R10 053 486

Total Income -R24 318 404 -R21 796 567 -R22 047 507 -R15 896 551 -R14 622 508 -R17 479 660

Nett (Surplus) / Deficit -R49 117 -R12 088 337 -R9 275 965 -R1 662 606 -R2 370 045 -R7 426 174

The actual operational income and expenditure budgets for water and sanitation services and the historical demand figures are used to set the tariffs for the next financial year and to determine the financial sustainability of the existing tariffs.


16

2.4 Tariff Structure Details

Swartland Municipality’s water and sanitation tariff structures for 2011/2012 and 2012/2013 are included in Annexure B. The Municipality differentiate between the different consumer categories.

2.5 Water Services Policies

The following Water Services Policies and By-laws are in place for Swartland Municipality’s Management Area.

• Tariff Policy

• Indigent Policy

• Credit Control and Debt Collection Policy

• Credit Control and Debt Collection Bylaw

• Tariff Bylaw

• Water Services Bylaw (Draft), to replace existing water and sanitation bylaws

Other Policies and Bylaws that also impact on the provision of Water and Sanitation Services, which are also in place, are as follows:

• Supply Chain Management Policy

• Financial Bylaw

The following Policies and By-laws were reviewed during the 2011/2012 financial year:

• Solid Waste Removal Bylaw

• Capital Contributions for Bulk Services Policy

• Cash Management and Investment Policy

• Credit Control and Debt Collection Policy

• Procurement Policy

• Supply Chain Policy


17

3. CONTRACTS

3.1 Existing Contracts that are in place

The existing contracts in place for Swartland Municipality are as follows:

Table 3.1.1: Contracts that area in place for Swartland Municipality

Contract

Requirements Included (Yes / No / NA)

Ob

jec

tive

s

Ap

po

intm

en

t,

Sc

op

e, D

ura

tio

n

an

d

Re

vie

w

Ro

les

an

d

Re

sp

on

sib

ilit

ies

Ma

na

ge

men

t o

f W

ate

r S

erv

ice

s

Sy

ste

ms

KP

Is,

Targ

ets

an

d

rep

ort

ing

th

ere

of

Perf

orm

an

ce

R

ev

iew

Wa

ter

Ch

arg

es

a

nd

Pa

ym

en

ts

Fin

an

cia

l M

att

ers

Co

mm

un

ica

tio

n

an

d C

o-o

rdin

ati

on

Lia

bil

ity,

Bre

ac

h

an

d T

erm

inati

on


Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

West Coast District Municipality’s Service Level Agreement

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Swartland Municipality entered into a Service Delivery Agreement with the West Coast District

Municipality to provide bulk water to the towns in Swartland Municipality’s Management Area through

their bulk distribution network. Saldanha Bay Municipality and Bergrivier Municipality also forms part of

the Agreement. A Monitoring Committee was established with the following powers and functions:

• To co-ordinate integrated development planning in respect of the services;

• To monitor the performance of the District Municipality in respect of service levels;

• To monitor the implementation of this agreement;

• To provide a forum for the local municipalities to interact with the District Municipality;

• To accept delivery, on behalf of the Local Municipalities, of reports which the District Municipality is required to produce in terms of this agreement;

• To consider and make recommendations to the District Municipality on the District Municipality’s high level budget and key performance indicators and targets;

• In consultation with the District Municipality, to handle, manage and make recommendations to the parties in respect of any matter related to the services which is not dealt with by this agreement;

• To ensure that the expenses incurred by the District Municipality in respect of the services do not exceed the amount allocated therefore in the District Municipality’s annual budget;

• To formulate a written document that records the rules and procedures, which will be binding on itself, regulating the manner and legislative obligations, powers and functions to the Monitoring Committee.

Quality of supply and service: The obligations on the District Municipality are to deliver the services

to particular standards of supply and service and to report on the extent of its compliance with those

standards. Accordingly the District Municipality must comply with the standards of supply and service,

including reporting obligations relating to those standards; and provide the Local Municipalities with a

report in relation to those standards on a three (3) monthly basis, or at such other intervals as may be

agreed by the parties in writing.


18

The draft Water Services Audit for 2011/2012 will be given through to DWA’s Provincial and National Offices, as required by Legislation, once finalised. The Municipality’s SDBIP and the performance for the water and sanitation indicators / targets, up to the end of June 2012, will be included in the Water Services Audit Report.

Swartland Municipality act as both WSA and WSP for the consumers in their Management Area. An Internal Performance Management System is therefore in place, which is monitored on a monthly basis (SDBIP for 2011/2012 is included in Annexure C). The Performance Agreement for the Director: Civil Engineering Services for the 2012/2013 financial year is included in Annexure C. The Performance Agreement for the Director is linked to the work-plans of the Manager Water and Sanitation, as can be noted from their performance for 2011/2012, summarised under Section 3.2 below.

3.2 Management and Monitoring of Contracts

The IDP is the Municipality’s single most strategic document that drives and directs all implementation

and related processes. The Municipality’s budget is developed based on the priorities, programmes and

projects of the IDP, after which a Service Delivery Budget Implementation Plan (SDBIP) is developed, to

ensure that the organisation actually delivers on the IDP targets.

The SDBIP is the process plan and performance indicator / evaluation for the execution of the budget.

The SDBIP is being used as a management, implementation and monitoring tool that assists and guide

the Executive Mayor, Councillors, Municipal Manager, Senior Managers and the community. The plan

serves as an input to the performance agreements of the Municipal Manager and Directors. It also

forms the basis for the monthly, quarterly, mid-year and the annual assessment report and performance

assessments of the Municipal Manager and Directors.

Finally, the annual Report, of which the Water Services Audit Report forms a part, records the success

or otherwise of the previous year’s implementation. The Municipality’s draft Water Services Audit

Report for 2011/2012, which include the Municipality’s performance for the water and sanitation

indicators / targets as included in the SDBIP and completed up the end of June 2012, will be given

through to the DWA.

The performance evaluation of the water and sanitation indicators / targets, as included in the SDBIP and completed up to the end of June 2012, is as follows (KPIs for Manager Water and Sanitation):

Table 3.2.1: Performance evaluation of water and sanitation indicators as included in the SDBIP

Performance Objective Key Performance Indicator Quarterly Target (%)

Actual (%)

Water Services

ph-09-0018: Ensure that all households have access to water within 200m in the area (General KPI)

1: % of urban households with access within 200 meters

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

ph-09-0019: Ensure continuous and available water supply

4: % of new water connections completed within 10 working days

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

5: Number of interruptions in continuous service to consumers, where interruptions for a single incident was greater than 3 hrs

1: 100.0%

4 pm max

100.0%

1

2: 100.0%

4 pm max

100.0%

3

3: 100.0% 100.0%


19



Actual (%)

4 pm max 1

4: 100.0%

4 pm max

100.0%

0

ph-09-0019: Ensure continuous and available water supply

7: Number of interruptions in continuous service to consumers, where interruptions for a single incident was greater than 48 hrs (KPI17 )DWAF)

1: 100.0%

0 max

100.0%

0

2: 100.0%

0 max

100.0%

0

3: 100.0%

0 max

100.0%

0

4: 100.0%

0 max

100.0%

0

ph-10-0001: Ensure safety of water supply

1: % of samples compliant with the microbiological requirements of the SANS 248

1: 95.0%

98.3%

pm average

2: 95.0% 100.0%

3: 95.0% 100.0%

4: 95.0% 100.0%

ph-10-0002: Ensure effective operation and maintenance of water supply network

1: Storage capacity of reservoirs (hours)

1: 100.0%

36 hrs

100.0%

36 hrs

2: 100.0%

36 hrs

100.0%

36 hrs

3: 100.0%

36 hrs

100.0%

36 hrs

4: 100.0%

36 hrs

100.0%

36 hrs

2: % of unaccounted for water

1: 100.0%

18% max

100.0%

17 hrs

2: 100.0%

18% max

100.0%

17 hrs

3: 100.0%

18% max

100.0%

16.1 hrs

4: 100.0%

18% max

100.0%

14 hrs

ph-10-0003: Ensure client orientated water provision

1: Number of legitimate written complaints i.r.o. water received

1: 100.0%

4pm max

100.0%

0

2: 100.0%

4pm max

100.0%

0

3: 100.0%

4pm max

100.0%

0

4: 100.0%

4pm max

100.0%

0

ph-10-0001: Ensure safety of water supply

1: % of samples compliant with the microbiological requirements of the SANS 248

1: 95.0%

98.3%

pm average

2: 95.0% 100.0%

3: 95.0% 100.0%

4: 95.0% 100.0%

ph-10-0002: Ensure effective 1: Storage capacity of reservoirs (hours) 1: 100.0% 100.0%


20



Actual (%)

operation and maintenance of water supply network

36 hrs 36 hrs

2: 100.0%

36 hrs

100.0%

36 hrs

3: 100.0%

36 hrs

100.0%

36 hrs

4: 100.0%

36 hrs

100.0%

36 hrs

2: % of unaccounted for water

1: 100.0%

18% max

100.0%

17 hrs

2: 100.0%

18% max

100.0%

17 hrs

3: 100.0%

18% max

100.0%

16.1 hrs

4: 100.0%

18% max

100.0%

14 hrs

ph-10-0003: Ensure client orientated water provision

1: Number of legitimate written complaints i.r.o. water received

1: 100.0%

4pm max

100.0%

0

2: 100.0%

4pm max

100.0%

0

3: 100.0%

4pm max

100.0%

1

4: 100.0%

4pm max

100.0%

0

2: % of written correspondence i.r.o. water attended to within 10 working days

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

Sewerage Services

ph-09-0023: Ensure that all urban households have access to sanitation services within 200m (General KPI)

1: % of urban households with access to sanitation

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

ph-09-0025: Ensure continuous and available sewerage service

1: Number of interruptions in continuous service to consumers

where the interruption for a single incident was greater that 3 hours

1: 100.0%

4 pm max

100.0%

1

2: 100.0%

4 pm max

100.0%

0

3: 100.0%

4 pm max

100.0%

1

4: 100.0%

4 pm max

100.0%

0

2: % of new sewer connections completed within 10 working days

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

3: % of tank pumping service requests completed within 24 hours

1: 95.0%

98.3%

pm average

2: 95.0% 100.0%


21



Actual (%)

3: 95.0% 100.0%

4: 95.0% 100.0%

ph-10-0004: Ensure effective operation and maintenance of waste water treatment works

1: % compliance with DWA general limits for the discharge of treated waste water

1: 75.0%

75.0%

pm average

2: 75.0%

80.0%

pm average

3: 75.0%

80.7%

pm average

4: 75.0%

89.6%

pm average

2: Number of legitimate written complaints i.r.o. waste water received

1: 100.0%

4 pm max

100.0%

0

2: 100.0%

4 pm max

100.0%

0

3: 100.0%

4 pm max

100.0%

0

4: 100.0%

4 pm max

100.0%

0

3: % of written correspondence i.r.o. waste water attended to within 10 working days

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

ph-09-0031: Implementation of planned road maintenance activities

2: % gravel roads inspected in accordance with schedule

1: 90.0%

96.7%

pm average

2: 90.0% 100.0%

3: 90.0% 96.7%

4: 90.0% 100.0%

3: % of the operating budget allocated for maintenance spent

4: 95.0%

for the year

98.5%

for the year

ph-09-0032: Ensure client orientated service provision

1: % of new street accesses completed within 10 working days

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

2: % of flood incidents reacted on within 3 hours after the incident

has been reported

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

3: Number of legitimate written complaints i.r.o.roads and storm

water received

1: 100.0%

4 pm max

100.0%

0

2: 100.0% 100.0%


22



Actual (%)

4 pm max 0

3: 100.0%

4 pm max

100.0%

1

4: 100.0%

4 pm max

100.0%

0

4: % of written correspondence i.r.o.roads and storm water attended to within 10 working days

1: 100.0% 100.0%

2: 100.0% 100.0%

3: 100.0% 100.0%

4: 100.0% 100.0%

ph-09-0048: Ensure availability of sport facilities through proper maintenance

1: Number of days sport fields were unavailable due to poor maintenance

1: 100.0%

0 max

100.0%

0

2: 100.0%

0 max

100.0%

0

3: 100.0%

0 max

100.0%

0

4: 100.0%

0 max

100.0%

0

ph-09-0049: Ensure availability of swimming pools through proper maintenance

1: Number of days swimming pools were unavailable due to poor maintenance

1: 100.0%

0 max

0.0%

N/A

2: 100.0%

0 max

100.0%

0

3: 100.0%

0 max

100.0%

0

4: 100.0%

0 max

100.0%

0

3.3 Water Services Intermediary Contracts

Swartland Municipality is not yet involved with the provision of any intermediary services on the farms in the rural areas.


Annexure A: Risk Management

Risk Management Strategy (Roles and responsibilities)

Risk Model

Minutes of Meetings and Attendance Registers

Risk Register (Risks, Control Measures, Action Plan, Timeframe and Budgets)

Risk Assessment Civil Engineering Services


Annexure B: Cost Effective Tariffs

Detail Operational and Maintenance Expenditure and Income Budgets for the last three years

Bulk Water Purchased and Bulk Water Services Provider's accounts (No unpaid accounts)

Water Sales per Tariff Code and Consumer Category

Tariff Structures for 2011/2012 and 2012/2013

Tariff Policy

Indigient Policy

Credit Control and Debt Collection Policy

Credit Control and Debt Collection Bylaw

Tariff Bylaw

Water Services Bylaws (Draft), to replace existing water and sanitation bylaws

Consumer bill (Include tariff structure on bill)


Annexure C: Contracts

Performance targets and results (SDBIP for 2011/2012)


Service Level Agreement with the West Coast District Municipality for the provision of bulk treated water

SWARTLAND MUNICIPALITY Services report/Annexure E/RPMS.pdf1. RISK MANAGEMENT 1.1 Risk Management...

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