Swan Hotel Compendium
18
1 COMPENDIUM 2012
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Transcript of Swan Hotel Compendium
1
COMPENDIUM
2012
2
Edsa cor Road 11 MOA Complex Pasay CitywwwswanhotelcomphTel no 0926-154-5964
Dear Valued Customer
On behalf of the Swan Group we would like to welcome you to the Swan Hotel Whether
you are here for business or leisure we have a variety of facilities to ensure your stay with us is
both enjoyable and comfortable
You will find in this compendium all the relevant information to assist you with our
facilities our services food and beverage options and local information
We trust you will enjoy your stay with us Beside your bed is a Guest Comment Card and
all guest comments are highly regarded
Kind Regards
Swan Hotel Management
3
Guest
Compendium
DIRECTORY DIAL
EMERGENCYPOLICE 117
FUNCTIONSCONFERENCES 270
HOUSEKEEPING 200
LOST AND FOUND 200
MANAGEMENT 270
If urgent assistance is required outside of office hours please call 0409 909 068
RECEPTION 0
RESTAURANT 265
ROOM SERVICE 265
LOCAL DIRECTORY DIAL 63 +
AIRPORT + 63 02) 877 1109
CAR RENTAL Avis - +63 (2) 584 2463
Budget - +63 (2) 831-9999
DOCTORS Emergency ndash 371-2157
POST OFFICE 8671 0130
TAXI +63(2)8314700
4
TOURIST INFORMATION (632) 523-8411
Guest
Compendium
General Information
Location
The Swan Hotel is only 3km away from NAIA and near the SM Mall of Asia It is the
most convenient base to explore the beauties of the Manila Bay and Makati Skyline
Functions
Two function rooms that spread over two floors each with their own bar and kitchen
5
Capacity for small boardroom meetings to large corporate events seating up to 200
delegates We cater for cocktail parties through to sit down banquets for up to 300 guests
Full catering packages to suit any function
Accommodation
60 newly renovated rooms which comprise of single double and twin share options
Check-in 2pm and check-out 12 noon
Plasma TVs with Austar
Modern Bathrooms
Mini Bar
Tea and Coffee making facilities (Suites with Microwave)
Extensive views over the stunning Makati Skyline
Guest Services
24 Hour Reception
Room Service
Licensed Restaurant
Mini Bar
Guest laundry amp Same day dry cleaning
6
Guest
Compendium
Reception For Reception dial 0
Breakfast
A choice of full English or Continental breakfast is served in the RestaurantMonday ndash Friday 615am until 930amSaturday 700am until 1000amSunday and Holidays 630am until 1030am
Room Service breakfast is available for service in your room Please place your order card on the outside of your door for collection before 300am Service times may occasionally vary during holiday periods and on special event dates This information will be displayed at the hotel Reception Desk
Bar Serves drinks and refreshments 24 hours a day to our guests The bar also offers a comprehensive range of snacks and light meals from 1100 ndash 1200 daily
Bar Drinks
A selection of bar drinks and wines are available for roomCocktails are only served in our 1812 Mini Bar and not available for room service Please contact reception dial 0 there is a room service charge of 20000 per order on all room service orders All items are subject to availability and include VAT at 20
Conferences The two fully equipped and purpose built conference rooms are available Please contact the Duty Manager for full details
Corkage
We would respectfully point out that guest are not permitted to bring alcoholic beverages into the hotel for the purpose of consumption on the premises We reserve the right to supply all alcoholic and non-alcoholic beverages
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
2
Edsa cor Road 11 MOA Complex Pasay CitywwwswanhotelcomphTel no 0926-154-5964
Dear Valued Customer
On behalf of the Swan Group we would like to welcome you to the Swan Hotel Whether
you are here for business or leisure we have a variety of facilities to ensure your stay with us is
both enjoyable and comfortable
You will find in this compendium all the relevant information to assist you with our
facilities our services food and beverage options and local information
We trust you will enjoy your stay with us Beside your bed is a Guest Comment Card and
all guest comments are highly regarded
Kind Regards
Swan Hotel Management
3
Guest
Compendium
DIRECTORY DIAL
EMERGENCYPOLICE 117
FUNCTIONSCONFERENCES 270
HOUSEKEEPING 200
LOST AND FOUND 200
MANAGEMENT 270
If urgent assistance is required outside of office hours please call 0409 909 068
RECEPTION 0
RESTAURANT 265
ROOM SERVICE 265
LOCAL DIRECTORY DIAL 63 +
AIRPORT + 63 02) 877 1109
CAR RENTAL Avis - +63 (2) 584 2463
Budget - +63 (2) 831-9999
DOCTORS Emergency ndash 371-2157
POST OFFICE 8671 0130
TAXI +63(2)8314700
4
TOURIST INFORMATION (632) 523-8411
Guest
Compendium
General Information
Location
The Swan Hotel is only 3km away from NAIA and near the SM Mall of Asia It is the
most convenient base to explore the beauties of the Manila Bay and Makati Skyline
Functions
Two function rooms that spread over two floors each with their own bar and kitchen
5
Capacity for small boardroom meetings to large corporate events seating up to 200
delegates We cater for cocktail parties through to sit down banquets for up to 300 guests
Full catering packages to suit any function
Accommodation
60 newly renovated rooms which comprise of single double and twin share options
Check-in 2pm and check-out 12 noon
Plasma TVs with Austar
Modern Bathrooms
Mini Bar
Tea and Coffee making facilities (Suites with Microwave)
Extensive views over the stunning Makati Skyline
Guest Services
24 Hour Reception
Room Service
Licensed Restaurant
Mini Bar
Guest laundry amp Same day dry cleaning
6
Guest
Compendium
Reception For Reception dial 0
Breakfast
A choice of full English or Continental breakfast is served in the RestaurantMonday ndash Friday 615am until 930amSaturday 700am until 1000amSunday and Holidays 630am until 1030am
Room Service breakfast is available for service in your room Please place your order card on the outside of your door for collection before 300am Service times may occasionally vary during holiday periods and on special event dates This information will be displayed at the hotel Reception Desk
Bar Serves drinks and refreshments 24 hours a day to our guests The bar also offers a comprehensive range of snacks and light meals from 1100 ndash 1200 daily
Bar Drinks
A selection of bar drinks and wines are available for roomCocktails are only served in our 1812 Mini Bar and not available for room service Please contact reception dial 0 there is a room service charge of 20000 per order on all room service orders All items are subject to availability and include VAT at 20
Conferences The two fully equipped and purpose built conference rooms are available Please contact the Duty Manager for full details
Corkage
We would respectfully point out that guest are not permitted to bring alcoholic beverages into the hotel for the purpose of consumption on the premises We reserve the right to supply all alcoholic and non-alcoholic beverages
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
3
Guest
Compendium
DIRECTORY DIAL
EMERGENCYPOLICE 117
FUNCTIONSCONFERENCES 270
HOUSEKEEPING 200
LOST AND FOUND 200
MANAGEMENT 270
If urgent assistance is required outside of office hours please call 0409 909 068
RECEPTION 0
RESTAURANT 265
ROOM SERVICE 265
LOCAL DIRECTORY DIAL 63 +
AIRPORT + 63 02) 877 1109
CAR RENTAL Avis - +63 (2) 584 2463
Budget - +63 (2) 831-9999
DOCTORS Emergency ndash 371-2157
POST OFFICE 8671 0130
TAXI +63(2)8314700
4
TOURIST INFORMATION (632) 523-8411
Guest
Compendium
General Information
Location
The Swan Hotel is only 3km away from NAIA and near the SM Mall of Asia It is the
most convenient base to explore the beauties of the Manila Bay and Makati Skyline
Functions
Two function rooms that spread over two floors each with their own bar and kitchen
5
Capacity for small boardroom meetings to large corporate events seating up to 200
delegates We cater for cocktail parties through to sit down banquets for up to 300 guests
Full catering packages to suit any function
Accommodation
60 newly renovated rooms which comprise of single double and twin share options
Check-in 2pm and check-out 12 noon
Plasma TVs with Austar
Modern Bathrooms
Mini Bar
Tea and Coffee making facilities (Suites with Microwave)
Extensive views over the stunning Makati Skyline
Guest Services
24 Hour Reception
Room Service
Licensed Restaurant
Mini Bar
Guest laundry amp Same day dry cleaning
6
Guest
Compendium
Reception For Reception dial 0
Breakfast
A choice of full English or Continental breakfast is served in the RestaurantMonday ndash Friday 615am until 930amSaturday 700am until 1000amSunday and Holidays 630am until 1030am
Room Service breakfast is available for service in your room Please place your order card on the outside of your door for collection before 300am Service times may occasionally vary during holiday periods and on special event dates This information will be displayed at the hotel Reception Desk
Bar Serves drinks and refreshments 24 hours a day to our guests The bar also offers a comprehensive range of snacks and light meals from 1100 ndash 1200 daily
Bar Drinks
A selection of bar drinks and wines are available for roomCocktails are only served in our 1812 Mini Bar and not available for room service Please contact reception dial 0 there is a room service charge of 20000 per order on all room service orders All items are subject to availability and include VAT at 20
Conferences The two fully equipped and purpose built conference rooms are available Please contact the Duty Manager for full details
Corkage
We would respectfully point out that guest are not permitted to bring alcoholic beverages into the hotel for the purpose of consumption on the premises We reserve the right to supply all alcoholic and non-alcoholic beverages
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
4
TOURIST INFORMATION (632) 523-8411
Guest
Compendium
General Information
Location
The Swan Hotel is only 3km away from NAIA and near the SM Mall of Asia It is the
most convenient base to explore the beauties of the Manila Bay and Makati Skyline
Functions
Two function rooms that spread over two floors each with their own bar and kitchen
5
Capacity for small boardroom meetings to large corporate events seating up to 200
delegates We cater for cocktail parties through to sit down banquets for up to 300 guests
Full catering packages to suit any function
Accommodation
60 newly renovated rooms which comprise of single double and twin share options
Check-in 2pm and check-out 12 noon
Plasma TVs with Austar
Modern Bathrooms
Mini Bar
Tea and Coffee making facilities (Suites with Microwave)
Extensive views over the stunning Makati Skyline
Guest Services
24 Hour Reception
Room Service
Licensed Restaurant
Mini Bar
Guest laundry amp Same day dry cleaning
6
Guest
Compendium
Reception For Reception dial 0
Breakfast
A choice of full English or Continental breakfast is served in the RestaurantMonday ndash Friday 615am until 930amSaturday 700am until 1000amSunday and Holidays 630am until 1030am
Room Service breakfast is available for service in your room Please place your order card on the outside of your door for collection before 300am Service times may occasionally vary during holiday periods and on special event dates This information will be displayed at the hotel Reception Desk
Bar Serves drinks and refreshments 24 hours a day to our guests The bar also offers a comprehensive range of snacks and light meals from 1100 ndash 1200 daily
Bar Drinks
A selection of bar drinks and wines are available for roomCocktails are only served in our 1812 Mini Bar and not available for room service Please contact reception dial 0 there is a room service charge of 20000 per order on all room service orders All items are subject to availability and include VAT at 20
Conferences The two fully equipped and purpose built conference rooms are available Please contact the Duty Manager for full details
Corkage
We would respectfully point out that guest are not permitted to bring alcoholic beverages into the hotel for the purpose of consumption on the premises We reserve the right to supply all alcoholic and non-alcoholic beverages
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
5
Capacity for small boardroom meetings to large corporate events seating up to 200
delegates We cater for cocktail parties through to sit down banquets for up to 300 guests
Full catering packages to suit any function
Accommodation
60 newly renovated rooms which comprise of single double and twin share options
Check-in 2pm and check-out 12 noon
Plasma TVs with Austar
Modern Bathrooms
Mini Bar
Tea and Coffee making facilities (Suites with Microwave)
Extensive views over the stunning Makati Skyline
Guest Services
24 Hour Reception
Room Service
Licensed Restaurant
Mini Bar
Guest laundry amp Same day dry cleaning
6
Guest
Compendium
Reception For Reception dial 0
Breakfast
A choice of full English or Continental breakfast is served in the RestaurantMonday ndash Friday 615am until 930amSaturday 700am until 1000amSunday and Holidays 630am until 1030am
Room Service breakfast is available for service in your room Please place your order card on the outside of your door for collection before 300am Service times may occasionally vary during holiday periods and on special event dates This information will be displayed at the hotel Reception Desk
Bar Serves drinks and refreshments 24 hours a day to our guests The bar also offers a comprehensive range of snacks and light meals from 1100 ndash 1200 daily
Bar Drinks
A selection of bar drinks and wines are available for roomCocktails are only served in our 1812 Mini Bar and not available for room service Please contact reception dial 0 there is a room service charge of 20000 per order on all room service orders All items are subject to availability and include VAT at 20
Conferences The two fully equipped and purpose built conference rooms are available Please contact the Duty Manager for full details
Corkage
We would respectfully point out that guest are not permitted to bring alcoholic beverages into the hotel for the purpose of consumption on the premises We reserve the right to supply all alcoholic and non-alcoholic beverages
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
6
Guest
Compendium
Reception For Reception dial 0
Breakfast
A choice of full English or Continental breakfast is served in the RestaurantMonday ndash Friday 615am until 930amSaturday 700am until 1000amSunday and Holidays 630am until 1030am
Room Service breakfast is available for service in your room Please place your order card on the outside of your door for collection before 300am Service times may occasionally vary during holiday periods and on special event dates This information will be displayed at the hotel Reception Desk
Bar Serves drinks and refreshments 24 hours a day to our guests The bar also offers a comprehensive range of snacks and light meals from 1100 ndash 1200 daily
Bar Drinks
A selection of bar drinks and wines are available for roomCocktails are only served in our 1812 Mini Bar and not available for room service Please contact reception dial 0 there is a room service charge of 20000 per order on all room service orders All items are subject to availability and include VAT at 20
Conferences The two fully equipped and purpose built conference rooms are available Please contact the Duty Manager for full details
Corkage
We would respectfully point out that guest are not permitted to bring alcoholic beverages into the hotel for the purpose of consumption on the premises We reserve the right to supply all alcoholic and non-alcoholic beverages
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
7
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
CarsParking
Free car parking is available only to guest staying at the hotel Upon check-in you will be advised of the barrier code ndash you can find this on our key card ndash key this 4 digit code followed by the lsquoenterrsquo button into the keypad at the entrance to the car park to raise the barrier arm When leaving the car park the barrier arm will raise automatically as you approach The hotel does not accept liability for loss or damage to cars and their contents
Church services Reception will help provide information on the services and locations of churches and places of worship within the local area
Credit Cards We accept the following credit and debit cards Visa MasterCard Visa debit American Express Switch Maestro Solo and Electron
Credit Facilities Should you wish to apply for a company account please contact Reception Please allow approximately 21 days for the account to be set up
Comments
Should you have any comments or suggestions during your stay with us please ask to speak to the Duty Manager A comment form is also provided and we would be grateful if you could spare the time to complete this Your comments and experiences are important to us and help us to continuously monitor and improves our services and facilities
Checking Out Please vacate your room by 1200noon on the day of departureThis may be extended for a small supplement subject to availability Please make your arrangements with reception
Doctor amp Dentist If a Doctor Chemist or Dentist is required kindly contact reception or Night Porter by dialing 0
Drinking Water Our tap water is safe to drink ndash we do offer a selection of natural waters and other refreshments via mini bar or room service
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
8
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Dry Cleaning
Items for dry cleaning and laundry may be bagged and handed to reception before 9am Monday to Friday Please complete the laundry form - which shows prices - and place it in the bag along with your laundry These will be returned the same day Unfortunately this service is not available over Weekends and Bank Holidays
Do Not Disturb
Please use the door hanger provided If you do not wish to receive calls you can set the do not disturb function on your phone Simply dial 401 on your handset to activate this facility and 400 to cancel Alternatively contact reception
Early Morning Call
To set an early morning call from your phone Dial 18 and then enter the time you require the call using a 24-hour clock format eg a call for 730 am should be entered as 0730 Once you hear a series of beeps replace the handset Alternatively contact reception
Emergency Exits Please refer to the evacuation information on the inside of your bedroom door In an event of a fire please leave the building as quickly and calmly as possible
Email E-mail can be received at the following address enquiriesswanhotelcomph and marked for the recipientrsquos attention
Environment The Swan Hotel is committed to green hotel policies and the implementation of measures to help protect and sustain the environment for future generations We recognize the impact of our operations on the environment and aim to be an increasingly efficient environmental hotelBy working together we can contribute to making achieving these environmental goals
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
9
Examples of everyday actions including some ways you can contribute1048576 Recycling of glass cooking oil toner cartridges and cardboard1048576 Our general waste is sorted for recycling and the remaining waste used as fuel for energy production1048576 Monitoring gas and electricity consumption1048576 Use of the most modern low energy light bulbs1048576 Reuse guest towels upon request ndash leave your towels in the bathshower for replacement or on the towel rail to use again1048576 Reduce water consumption by installing dual-flush systems to toilets1048576 Motion control devices fitted for water conservation and lighting
Guest
Compendium
Guest Compendium
Fire Our emergency evacuation information is available from reception Please refer to the information on the back of your bedroom door
Flowers Information on florists is available from reception
Fax Messages for dispatch should be passed to reception The number for incoming fax messages is - 09389 543956 Available 700 ndash 100 pm for outgoing faxes Tariffs charged are advised by reception
Iron amp Board Please contact reception and we will deliver this to your room
Hair Dryers Are available from Reception A 50000php fee will be charged to your credit card if the hair dryer is not returned on departure
Keys amp Key Cards
You will be issued with your room key and a either a white or a yellow key card upon check-in Please keep this card with you at all times as this proves that you are a resident with us We will ask for this card each time you collect your room key Your room key is to be deposited to reception whenever you leave the hotel
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
10
Lights
The main light switch is located on the power activating bracket behind the plastic key tag Bedside light switches are located on either side of your bed All lights and power will turn off when you remove the key tag
Lost Property
All held by the Housekeeping department please dial 0 for information Lost property will be held for a period of 3 months Any items that are not claimed within these three months will be given to charity
Mending Kits Available from reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Newspapers Please order your newspaper at the Reception Desk Your order will be delivered to your room each morning
Pets Due to strict health regulations no pets are allowed in rooms at any time
Photocopying Available at reception Please contact reception for current tariff
Postage 1st and 2nd Class postage stamps are available for purchase from Reception All mail to be posted should be deposited at Reception before 1600 Monday to Friday Incoming mail is held at Reception for collection
Porterage Assistance with luggage is available 24 hours a day Luggage may be deposited at Reception before check-in or after departure
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
11
Reception Full reception services are available between 0715 and 2245 Night Porter service is available between 2245 and 0715
Restaurant
Fantastic mouth-watering dishes modern design inviting ambience and an ideal place to dine To make a table reservations please contact reception (dial 0) Please make us aware of any special dietary requirements and we will do our best to accommodate your requestsRestaurant Opening TimesMonday - Saturday 1800 until 2300Sunday 1800 until 2130Sunday Lunch 1200 until 1500Mini BarMonday - Thursday 1700 until Midnight (times may vary)Friday amp Saturday 1700 until 0100Sunday 1200 until Midnight (times may vary)
Snacks Bar So Bar Snacks are available Monday to Sunday 1200 until 1800
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Safe Deposit
We strongly recommend that all valuables be deposited for safe keeping at reception please enquire at reception and obtain a receipt This service is not available between 11pm ndash 7am For further information please see our display of the Hotels Proprietors Act of 1958 located at reception
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
12
Swimming pool
Pool hours are 7am until 9pm Situated within the ground floor Extra towels are available from Reception at an additional charge All hotel guests are invited to use the pool however outside guests are not permitted Children under the age of 14 must be accompanied by an adult Please follow standard safety regulation rules as the hotel cannot accept any liability for any accidents injuries or property damage Please consider the privacy of other guests and keep noise to a minimum There is strictly no Alcohol or glass allowed within the pool gates no bombing or jumping into the pool
Safety and Security All rooms are provided with a security room lock Please use this for additional security whenever you are in your room Report lost keys immediately to Reception
Smoking There is strictly no smoking in the rooms All rooms are fitted with a fire alarm and a fine applies if you are found to be smoking within the rooms
Taxi Please dial 0 for contact reception and we can help to organize the transport for you
Television All rooms are equipped with Digital flat screen TVrsquos offering Free view Channels
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
Guest
Compendium
Telephone To access an outside line please dial 9 followed by the number you
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
13
wish to call Reception dial 0 All calls are charged for the first 30 seconds once connection has been made after that the calls will be charged per second
Toiletries May be purchased from reception Consists of razor shaving cream toothpaste and brush and comb Other emergency items available on request
The Manager Is available during office and restaurant hours The Manager will be pleased to assist you with any enquires you may have If urgent assistance is required outside of office hours please call 0409 909 068
Valuables
Guests are advised that the Management cannot be held responsible for any damage to jewelry and other valuables Guests should also note that no liability is accepted for the lost or damage in respect of
1 Property sent to the hotel before arrival or left in the hotel after departure
2 Articles left in public rooms corridors or left in hotel bedrooms3 Motor cars andor their contents left outside the hotel either on or off
premises
Wi-Fi
Wi-Fi broadband is available Free of Charge in bedrooms and public areas Please select the lsquoswanhotelrsquo network You will require a username and password available from Reception
The Swan Hotel Edsa cor Road 11 MOA Complex Pasay CityTel no 0926-154-5964 Fax no 634-2485 wwwswanhotelcomph enquiriesswanhotelcomph
