SW 2013 Designing Member Year of Service
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Transcript of SW 2013 Designing Member Year of Service
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Opening Activity
Welcome! As you sit at your table, waiting for the
session to start, please discuss with others the
following question:
If resources were not an issue, what would you dowith regards to any area of member management?
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Welcome
Designing a Members Year of Service
(From Recruitment to Exit)
Amy Salinas
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Session DescriptionThis session will support both new and advanced AmeriCorps program
staff. With a focus on retention, impact, and member satisfaction,
programs will examine key tools that must be considered when
designing member management elements such as recruitment,
selection, on-boarding, orientation and training, supervision and
evaluation, reflection, recognition, and end of year wrap-up.
Examples of key tools that will be explored are 1) Member Hierarchy of
Needs; Stages of Development; Dimensions of Success; and Member
Management High Quality Principles.
As we explore each tool, we will look at practices and elements that
can support members as they navigate through their year of service
and encounter common challenges.
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Session Outcomes
Understand and apply key tools that have an impact on
member retention, member impact, and member
satisfaction;
Assess current member management techniques and
practices through exposure to tools and principles that areimportant to member management, support and success;
and
Identify 3 ideas or strategies that can improve what
programs currently do around member management,support and success.
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AGENDA
Building the Learning Environment
Foundation Tools
Dimensions of Success
Hierarchy of Needs
Stages of Group Development
Member Management Cycle
Application Taking it Home
Close
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Guiding Question
How do you lead your members for a period of time,
so they see themselves as a group of people
working together to make a real impact and buildsomething meaningful and amazing that is worth
staying around for..despite all the challenges that
willnevergo away?
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Current Context
Focus on Retention Whether it is a requirement or because your
partners and organization depend upon the abilityto have someone for a minimum of one year
Emphasis on a high retention rate Focus on Recruitment
Member Service Years 100% recruitment rate
Increased Emphasis on Impact Have to recruit the right members for the right
positions so that you get the most impact for thedollars you receive
Reduced Federal Dollarsand Increased Competition
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Dimensions of Success
RESULTS
VISION
RELATIONSHIPS
PROCESS
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Dimensions of Success
Vision
Do I have a clear picture of why this program exists?
GTD/SC/PD-ER/PD-EO
Do my members have that same picture? Do we create this
picture together?
How do I communicate throughout the year the vision we have
co-created?
How do I bring them back to this vision as the year
progresses? Do I provide my members an opportunity to create their own
vision what they would like to see at the end of their year as
it relates to them as individuals and as a team?
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Dimensions of Success
Results
What are the results we expect to see in our program? Do
these match the founding principles of AmeriCorps: Getting
Things Done; Strengthening Communities; Expanding
Opportunity; and Encouraging Responsibility?
Are these results about impact and not just numbers?
Do my members understand the results needed to be
achieved? How do I train and support them on this?
How do we demonstrate our success throughout the year somembers and others can see it?
What opportunities do I provide throughout the year to reflect?
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Dimensions of Success
Relationships
How do I build team among my members?
Throughout the year, what do I do to build trust, esprit de corps
and relationships?
How do members understand the importance of their role in the
program and within the team?
How do I build individual and group relationships with my
members?
How do I support my members throughout the year?
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Maslows Hierarchy of Needs
Biological and Physiological needs
basic life needs - air, food, drink, shelter, warmth, sleep,
etc.
Safety needs protection, security, order, law, limits, stability
Esteem needs
achievement, status, responsibility, reputation
Belongingness and Love needs family, affection, relationships, work group, etc
Self-actualization
personal growth and fulfilment
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Applying Maslows
1. What does this theory make you think about with
regards to your AmeriCorps program and members?
2. What challenges have you encountered with your
members that might have a connection with this
theory?
3. What hierarchy levels might you have to consider, in
particular, as you consider your members with
disabilities?
4. How can we support our members in getting through
the first 2 levels as we recruit and select and as we
begin the program year?
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Norming
Soon after your program year begins
Ready to learn more about their role, both
individually and as a team
Members are forming well as a group
Establishing their commitment
Discovering how things will happen
Learning about expectations and how thingswork.
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Storming
At some point in the year
Members will experience dissatisfaction,
disappointment, or challenges/obstacles
Conflict can arise in both one on onerelationships or within a larger team
Where retention can be affected
Might ask themselves why did I make thiscommitment; am I really set out for this work;
can I really make a difference; am I valued or
do I really feel passionate about this program18
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Performing
Members are performing at a fairly high level,
both individually and as a team.
Service is moving along smoothly
Working towards the results they are required toaccomplish
Challenging themselves and others
Feel a sense of ownership - program, site, andpeople/community they serve
Seek further leadership opportunities and find
themselves taking risks
Having fun19
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Adjourning
Last few months of the program year
Begin to feel a mix of emotions
Looking forward to the future
Also a time where they are reflecting on all they
have been through and all the people with whom
they have had the great opportunity to serve
Time of joy and a time of sadness.
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Member Management Cycle
RECRUITMENTAND
SELECTION
PLANNING
SUPERVISION,COMMUNICATION,
EVALUATION
REFLECTION
AND
RECOGNITION
ORIENTATIONAND TRAINING
ON BOARDING
END OF YEAR
WRAP UP
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Group Activity
Individually, read the associated high quality
principles
Introduce selves very quickly
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Each One, Teach One
In your new group, take 4 minutes each to
provide highlights of what you discussed in your
original group
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Take it Home
PRIORITIZE: List 3 program pieces you need
to devote your time on improving first:
CONNECT: List 2 resources (ideas or people)
you will follow-up with when you get back to youroffice:
ACT: List the 1st step you are going to take
when you get back to your place of work:
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Thank You!
Amy Salinas
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mailto:[email protected]:[email protected]