SVQ - Edexcel · 15 D10 Reduce and manage conflict in your team 5 7 16 D11 Lead meetings 4 7 17 D13...
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Candidate Logbook SVQ 3 in Management at SCQF Level 7 October 2011 SVQ
Transcript of SVQ - Edexcel · 15 D10 Reduce and manage conflict in your team 5 7 16 D11 Lead meetings 4 7 17 D13...
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Candidate Logbook
SVQ 3 in Management at SCQF Level 7
October 2011
SVQ
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Pearson Education Ltd is one of the UK’s largest awarding organisations, offering academic and vocational qualifications and testing to schools, colleges, employers, and other places of learning, both in the UK and internationally. Qualifications offered include GCSE, AS and A level, NVQ and our BTEC suite of vocational qualifications, ranging from Entry Level to BTEC Higher National Diplomas. Pearson Education Ltd administers Edexcel GCSE examinations. Through initiatives such as on screen marking and administration, Pearson is leading the way in using technology to modernise educational assessment, and to support teachers and learners.
References to third-party material made in this document are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Martin Stretton Prepared by Susan Hoxley
Publications code SV029860
All the material in this publication is copyright © Pearson Education Limited 2012
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Contents
Section 1:SVQ 3 in Management at SCQF Level 7 1 Introduction 1
Which SVQs in Team Leading and Management are available? 1
Who is this SVQ for? 1
What progression opportunity does this SVQ offer me? 2
What is the structure of the SVQ 3 in Management at SCQF Level 7? 3
Section 2: Examples of forms 5 Collecting your evidence 5
Example form 1 — Portfolio title page 7
Example form 2 — Personal profile 9
Example form 3 — Contents checklist 11
Example form 4 — Index of evidence 13
Example form 5 — Unit assessment plan 15
Example form 6 — Unit sign-off record 17
Example form 7 — Work Log 19
Example form 8 — Observation record 21
Example form 9 — Witness testimony 23
Example form 10 — Expert witness evidence record 25
Example form 11 — Record of questions and candidate’s answers 27
Section 3: Logbook 29 Mandatory units 31
Unit 1: Manage your own resources and professional development 33
Unit 2: Provide leadership for your team 47
Unit 3: Allocate and monitor the progress and quality of work in your area of responsibility 61
Unit 4: Ensure health and safety requirements are met in your area of responsibility 77
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Optional units 91 Unit 5: Develop and implement operational plans for your area of
responsibility 93
Unit 6: Promote equality of opportunity, diversity and inclusion in your area of responsibility 105
Unit 7: Encourage innovation in your team 121
Unit 8: Plan change 135
Unit 9: Implement change 147
Unit 10: Develop productive working relationships with colleagues 159
Unit 11 Recruit, select and keep colleagues 173
Unit 12: Provide learning opportunities for colleagues 187
Unit 13: Help team members address problems affecting their performance 203
Unit 14: Build and manage teams 217
Unit 15: Reduce and manage conflict in your team 231
Unit 16: Lead meetings 245
Unit 17: Support individuals to develop and maintain their performance 259
Unit 18 Initiate and follow disciplinary procedure 275
Unit 19: Initiate and follow grievance procedure 289
Unit 20: Manage a budget 301
Unit 21: Manage finance for your area of responsibility 315
Unit 22: Manage physical resources 331
Unit 23: Manage the environmental impact of your work 345
Unit 24: Take effective decisions 359
Unit 25: Communicate information and knowledge 373
Unit 26: Manage a project 387
Unit 27: Monitor and solve customer service problems 403
Unit 28: Work with others to improve customer service 417
Unit 29: Prepare for and participate in quality audits 431
Unit 30: Manage the delivery of customer service in your area of responsibility 443
Unit 31: Prepare sales proposals and deliver sales presentations 457
Unit 32: Sell products/services to customers 469 =
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Section 1:SVQ 3 in Management at SCQF Level 7
Introduction
This document contains information specific to the Edexcel SVQ 3 in Management at SCQF Level 7.
National Occupational Standards and SVQs
The standards, Assessment Strategy and qualification structures for Edexcel SVQ 3 in Management at SCQF Level 7 are overseen by the Council for Administration (CfA).The SVQs have been developed from the National Occupational Standards.
The Edexcel SVQ 3 in Management at SCQF Level 7 gives recognition of candidates’ skills, knowledge and understanding. It allows candidates to gain a qualification in the workplace that relates to their job and promotes good working practice.
You can contact the Sector Skills Council (SSC) at:
CfA business skills @ work 6 Graphite Square, Vauxhall Walk, London SE11 5EE Telephone: 0207 091 9620 Fax: 0207 091 7340 Email: [email protected]
SVQs are designed to be assessed in the workplace, or in conditions resembling the workplace. However, simulation of real working practice might be permitted. Where this is allowed it will be shown in the individual units, within the standards that are in this logbook.
Simulation must be carried out in conditions resembling the workplace. These conditions are described as being a ‘realistic working environment’ (RWE).
Which SVQs in Team Leading and Management are available?
The following SVQs in Team Leading and Management are available:
SVQ 2 in Team Leading at SCQF level 5
SVQ 3 in Management at SCQF level 7
SVQ 4 in Management at SCQF Level 9
SVQ 5 in Management at SCQF Level 11.
It is important that you select the most appropriate level related to your work role.
Who is this SVQ for?
The SVQ 3 in Management at SCQF level 7
Candidates can expect to be working as supervisors or first line managers. Level 3 mandatory units cover topics including resource management, professional development, health and safety, and monitoring of quality, together with a choice of three option units from a wide range of units.
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What progression opportunity does this SVQ offer me?
Candidates may progress within their own employment, from a supervisory role to line management. They can also progress to:
the Edexcel BTEC Level 3 Award/Certificate in Management (QCF)
the SVQ 4 in Management
the Edexcel BTEC Level 4 HNC Diploma and Level 5 HND Diploma in Business (Management) (QCF)
the Edexcel BTEC Level 5 Award/Certificate/Diploma in Management and Leadership (QCF).
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What is the structure of the SVQ 3 in Management at SCQF Level 7?
To achieve the whole qualification at level 3 you must prove competence in four mandatory units and three optional units.
Mandatory units for the SVQ 3 in Management at SCQF Level 7
You must achieve all of the units listed below:
Unit number
Unit code Title Unit credit
SCQF level
1 A2 Manage your own resources and professional development
8 7
2 B5 Provide leadership for your team 9 7
3 D6 Allocate and monitor the progress and quality of work in your area of responsibility
14 7
4 E6 Ensure health and safety requirements are met in your area of responsibility
11 7
Optional units for the SVQ 3 in Management at SCQF Level 7
You must achieve three of the units listed below:
Unit number
Unit code Title Unit credit
SCQF level
5 B1 Develop and implement operational plans for your area of responsibility
11 8
6 B11 Promote equality of opportunity, diversity and inclusion in your area of responsibility
10 8
7 C1 Encourage innovation in your team 11 6
8 C5 Plan change 15 9
9 C6 Implement change 11 8
10 D1 Develop productive working relationships with colleagues
9 6
11 D3 Recruit, select and keep colleagues 12 9
12 D7 Provide learning opportunities for colleagues
11 8
13 D8 Help team members address problems affecting their performance
5 6
14 D9 Build and manage teams 8 7
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Unit number
Unit code Title Unit credit
SCQF level
15 D10 Reduce and manage conflict in your team 5 7
16 D11 Lead meetings 4 7
17 D13 Support individuals to develop and maintain their performance
5 7
18 D14 Initiate and follow disciplinary procedure 6 6
19 D15 Initiate and follow grievance procedure 6 6
20 E1 Manage a budget 11 7
21 E2 Manage finance for your area of responsibility
14 8
22 E8 Manage physical resources 9 8
23 E9 Manage the environmental impact of your work
4 8
24 E10 Take effective decisions 4 8
25 E11 Communicate information and knowledge 3 7
26 F1 Manage a project 11 8
27 F6 Monitor and solve customer service problems
6 6
28 F8 Work with others to improve customer service
8 6
29 F14 Prepare for and participate in quality audits
6 8
30 F17 Manage the delivery of customer service in your area of responsibility
9 6
31 F18 Prepare sales proposals and deliver sales presentations*
N/A N/A
32 F19 Sell products/services to customers* N/A N/A
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Section 2: Examples of forms
Collecting your evidence
This section contains examples of the forms you, your assessor and the internal verifier will use while you are undertaking your SVQ3 in Management at SCQF 7.
The forms are:
Form 1: Portfolio title page
Form 2: Personal profile
Form 3: Contents checklist
Form 4: Index of evidence
Form 5: Unit assessment plan
Form 6: Unit sign-off record
Form 7: Work Log
Form 8: Observation record
Form 9: Witness testimony
Form 10: Expert witness evidence record
Form 11: Record of questions and candidate’s answers.
You should ask your assessor for further advice and support if you are still unsure about how to use the forms and who should complete them.
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Example form 1 — Portfolio title page
Name:
Job title:
Name of employer/training provider/college:
Their address:
Postcode:
Telephone number (Home): (Work):
Email address: Fax number:
SVQ: Level:
Units submitted for assessment:
Mentor/Supervisor:
(Please provide details of mentor’s/supervisor’s experience):
Assessor: Date:
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Example form 2 — Personal profile
Name:
Address:
Postcode:
Telephone number (Home): (Work):
Email address: Fax number:
Job title:
Relevant experience
Description of your current job:
Previous work experience or attach copy of a current CV:
Qualifications and training and/or attach copy of a current CV:
continued overleaf…
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Voluntary work/interests:
Name of employer/training provider/college:
Address:
Postcode:
Telephone number (work): Fax number:
Email address:
Type of business, if employer:
Number of staff:
Structure of organisation (including chart or diagram if available):
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Example form 3 — Contents checklist
SVQ title:
Candidate:
Completed? Page/section number
Title page for the portfolio
Personal profile
your own personal details
a brief CV or career profile
description of your job
information about your employer/training provider/college
Summary of the units
Completed units
signed by yourself, your assessor and the internal verifier (where relevant)
reference numbers included
unit assessment plans
Unit progress records
Index of evidence (with cross-referencing information completed)
Evidence (with reference numbers)
observation records
details of witnesses (witness testimony sheets)
personal statements
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Example form 4 — Index of evidence
SVQ title and level:
Candidate:
Units/elements evidence links to (give specific numbers, eg 5.2.1)
Evidence number
Description of evidence Included in portfolio (Yes/No) If No, state location
Internal verifier signature and date of sampling
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Example form 5 — Unit assessment plan
SVQ title:
Unit:
Candidate: Assessor:
Normal working activities performed
TYPICAL EVIDENCE
WORK AREA EXPECTED COMPLETION DATE
LINKS TO OTHER UNITS/ELEMENTS
ELEMENT:
ELEMENT:
ELEMENT:
Activities needing to be performed
ELEMENT:
ELEMENT:
ELEMENT:
Additional comments
Assessor’s signature: Date:
Candidate’s signature: Date:
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Example form 6 — Unit sign-off record
SVQ title and level:
Candidate:
Assessor: To achieve the whole qualification, you must prove competence in Xxx mandatory units and Xxx optional units.
Unit checklist: list here the units you will be undertaking, then circle the reference number of each unit as you complete it.
Mandatory
Optional
Mandatory units
Unit number Title Assessor’s signature
Date
continued overleaf…
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Optional units
Unit number Title Assessor’s signature
Date
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Example form 7 — Work Log
SVQ title and level:
Unit/element(s):
Candidate:
Purpose of statement:
Evidence index number:
Date Evidence index number
Details of statement Links to other evidence (enter numbers)
Units, elements and PCs covered
Candidate’s signature: Date:
Assessor’s signature: Date:
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Example form 8 — Observation record
SVQ title and level:
Unit/element(s):
Candidate: Date of observation:
Evidence index number:
Skills/activities observed: PCs and range covered:
Knowledge and understanding apparent from this observation:
Other units/elements to which this evidence may contribute:
Assessor comments and feedback to candidate:
I can confirm the candidate’s performance was satisfactory.
Assessor’s signature: Date:
Candidate’s signature: Date:
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Example form 9 — Witness testimony
SVQ title and level:
Candidate name:
Evidence index number:
Where applicable, evidence number to which this testimony relates:
Unit:
Element(s):
Range:
Date of evidence:
Witness name:
Relationship to candidate:
Details of testimony:
I can confirm the candidate’s evidence is authentic and accurate.
Witness signature:
Name: Date:
Contact telephone number:
Please tick () the appropriate box.
QUALIFIED AS AN ASSESSOR FOR WORKPLACE PERFORMANCE
FAMILIAR WITH THE SVQ STANDARDS TO WHICH THE CANDIDATE IS WORKING
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Example form 10 — Expert witness evidence record
SVQ title and level:
Candidate name:
Evidence index number:
Where applicable, evidence number to which this testimony relates:
Unit:
Element(s):
Date of evidence:
Expert witness name:
Relationship to candidate:
Details of testimony:
I can confirm the candidate’s evidence is authentic and accurate.
Expert witness signature:
Name: Date:
Contact telephone number:
Please tick () the appropriate box.
QUALIFIED AS AN ASSESSOR FOR WORKPLACE PERFORMANCE
RELEVANT PROFESSIONAL WORK ROLE THAT INVOLVES EVALUATING EVERYDAY STAFF PRACTICE
CURRENT EXPERTISE
FAMILIAR WITH THE SVQ STANDARDS TO WHICH THE CANDIDATE IS WORKING
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Example form 11 — Record of questions and candidate’s answers
SVQ title and level:
Candidate name:
Unit: Element(s):
Evidence index number:
Circumstances of assessment:
List of questions and candidate’s responses:
Q:
A:
Q:
A:
Assessor’s signature: Date:
Candidate’s signature: Date:
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Section 3: Logbook
Page number
Mandatory units 31 Unit 1: Manage your own resources and professional development 33
Unit 2: Provide leadership for your team 47
Unit 3: Allocate and monitor the progress and quality of work in your area of responsibility 61
Unit 4: Ensure health and safety requirements are met in your area of responsibility 77
Optional units 91 Unit 5: Develop and implement operational plans for your area of
responsibility 93
Unit 6: Promote equality of opportunity, diversity and inclusion in your area of responsibility 105
Unit 7: Encourage innovation in your team 121
Unit 8: Plan change 135
Unit 9: Implement change 147
Unit 10: Develop productive working relationships with colleagues 159
Unit 11 Recruit, select and keep colleagues 173
Unit 12: Provide learning opportunities for colleagues 187
Unit 13: Help team members address problems affecting their performance 203
Unit 14: Build and manage teams 217
Unit 15: Reduce and manage conflict in your team 231
Unit 16: Lead meetings 245
Unit 17: Support individuals to develop and maintain their performance259
Unit 18 Initiate and follow disciplinary procedure 275
Unit 19: Initiate and follow grievance procedure 289
Unit 20: Manage a budget 301
Unit 21: Manage finance for your area of responsibility 315
Unit 22: Manage physical resources 331
Unit 23: Manage the environmental impact of your work 345
Unit 24: Take effective decisions 359
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Unit 25: Communicate information and knowledge 373
Unit 26: Manage a project 387
Unit 27: Monitor and solve customer service problems 403
Unit 28: Work with others to improve customer service 417
Unit 29: Prepare for and participate in quality audits 431
Unit 30: Manage the delivery of customer service in your area of responsibility 443
Unit 31: Prepare sales proposals and deliver sales presentations 457
Unit 32: Sell products/services to customers 469
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Mandatory units
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Unit 1: Manage your own resources and professional development
Unit code: A2 Unit credit: 8 Unit level: 7
Introduction
What this unit is about
This unit is about managing your personal resources (particularly knowledge, understanding, skills, experience and time) and your professional development in order to achieve your work objectives and your career and personal goals.
You need to understand your work role and how it fits into the overall vision and objectives of the organisation whilst also understanding what is driving you in terms of your values and your career and wider personal aspirations.
Identifying and addressing gaps in your skills and knowledge and understanding is an essential aspect of this unit.
Who is the unit for?
The unit is recommended for first line managers, middle managers and senior managers.
Links to other units
This unit is linked to units A1: Manage your own resources and A3: Develop your personal networks in the overall suite of National Occupational Standards for Management and Leadership.
If your organisation is a small firm, you should look at unit A3: Check your own skills, which has been developed by the Small Firms Enterprise and Development Initiative (SFEDI) specifically for small firms and which may be more suitable to your needs. You can obtain information on the unit from SFEDI on 0114 241 2155 or at the SFEDI website (www.sfedi.co.uk).
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Skills
Listed below are the main generic ‘skills’ that need to be applied in managing your own resources and professional development. These skills are explicit/implicit in the detailed content of the unit and are listed here as additional information.
Setting objectives
Evaluating
Planning
Learning
Reviewing
Communicating
Self-assessment
Time management
Stress management
Obtaining feedback
Reflecting
Prioritising
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Wha
t yo
u m
ust
know
and
und
erst
and
To a
chie
ve t
his
elem
ent
you
mus
t gi
ve s
uffi
cien
t ev
iden
ce t
o de
mon
stra
te y
our
know
ledg
e an
d un
ders
tand
ing
for
each
sta
ndar
d.
Kn
ow
led
ge a
nd
un
ders
tan
din
g
Typ
e o
f evid
en
ce
Date
Gen
eral
kno
wle
dge
and
unde
rsta
ndin
g
1.
The
prin
cipl
es w
hich
und
erpi
n pr
ofes
sion
al d
evel
opm
ent.
2.
The
impo
rtan
ce o
f co
nsid
erin
g yo
ur v
alue
s an
d ca
reer
and
per
sona
l goa
ls a
nd h
ow t
o re
late
the
m t
o yo
ur w
ork
role
and
pro
fess
iona
l dev
elop
men
t.
3.
How
to
eval
uate
the
cur
rent
req
uire
men
ts o
f a
wor
k ro
le a
nd h
ow t
he r
equi
rem
ents
may
evo
lve
in
the
futu
re.
4.
How
to
set
wor
k ob
ject
ives
whi
ch a
re S
MAR
T (S
peci
fic,
Mea
sura
ble,
Ach
ieva
ble,
Rea
listi
c an
d Ti
me-
boun
d).
5.
How
to
iden
tify
dev
elop
men
t ne
eds
to a
ddre
ss a
ny id
enti
fied
gap
s be
twee
n th
e re
quir
emen
ts o
f yo
ur
wor
k ro
le a
nd y
our
curr
ent
know
ledg
e, u
nder
stan
ding
and
ski
lls.
6.
Wha
t an
eff
ecti
ve d
evel
opm
ent
plan
sho
uld
cont
ain
and
the
leng
th o
f ti
me
that
it s
houl
d co
ver.
7.
The
rang
e of
dif
fere
nt le
arni
ng s
tyle
s an
d ho
w t
o id
enti
fy t
he s
tyle
(s)
whi
ch w
ork(
s) b
est
for
you.
8.
The
type
of
deve
lopm
ent
acti
viti
es t
hat
can
be u
nder
take
n to
add
ress
iden
tifi
ed g
aps
in y
our
know
ledg
e, u
nder
stan
ding
and
ski
lls.
9.
How
to
iden
tify
whe
ther
/how
dev
elop
men
t ac
tivi
ties
hav
e co
ntri
bute
d to
you
r pe
rfor
man
ce.
10. H
ow t
o up
date
wor
k ob
ject
ives
and
dev
elop
men
t pl
ans
in t
he li
ght
of p
erfo
rman
ce,
feed
back
re
ceiv
ed,
any
deve
lopm
ent
acti
viti
es u
nder
take
n an
d an
y w
ider
cha
nges
.
11. H
ow t
o m
onit
or t
he q
ualit
y of
you
r w
ork
and
your
pro
gres
s ag
ains
t re
quir
emen
ts a
nd p
lans
.
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Kn
ow
led
ge a
nd
un
ders
tan
din
g
Typ
e o
f evid
en
ce
Date
Gen
eral
kno
wle
dge
and
unde
rsta
ndin
g
12. H
ow t
o ev
alua
te y
our
perf
orm
ance
aga
inst
the
req
uire
men
ts o
f yo
ur w
ork
role
.
13. H
ow t
o id
enti
fy a
nd u
se g
ood
sour
ces
of f
eedb
ack
on y
our
perf
orm
ance
.
Indu
stry
/sec
tor
spec
ific
kno
wle
dge
and
unde
rsta
ndin
g
1.
Indu
stry
/sec
tor
requ
irem
ents
for
the
dev
elop
men
t or
mai
nten
ance
of
know
ledg
e, s
kills
and
un
ders
tand
ing
and
cont
inui
ng p
rofe
ssio
nal d
evel
opm
ent.
Cont
ext
spec
ific
kno
wle
dge
and
unde
rsta
ndin
g
1.
The
requ
irem
ents
of
your
wor
k ro
le in
clud
ing
the
limit
s of
you
r re
spon
sibi
litie
s.
2.
The
visi
on a
nd o
bjec
tive
s of
you
r or
gani
sati
on.
3.
Your
ow
n va
lues
and
car
eer
and
pers
onal
goa
ls.
4.
Your
per
sona
l wor
k ob
ject
ives
.
5.
Your
pre
ferr
ed le
arni
ng s
tyle
(s).
6.
Your
cur
rent
kno
wle
dge,
und
erst
andi
ng a
nd s
kills
.
7.
Iden
tifi
ed g
aps
in y
our
curr
ent
know
ledg
e, u
nder
stan
ding
and
ski
lls.
8.
Your
per
sona
l dev
elop
men
t pl
an.
9.
Avai
labl
e de
velo
pmen
t op
port
unit
ies
and
reso
urce
s in
you
r or
gani
sati
on.
10. Y
our
orga
nisa
tion
’s p
olic
y an
d pr
oced
ures
in t
erm
s of
per
sona
l dev
elop
men
t.
11. T
he r
epor
ting
line
s in
you
r or
gani
sati
on.
12.P
ossi
ble
sour
ces
of f
eedb
ack
in y
our
orga
nisa
tion
.
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
37
Add
itio
nal e
vide
nce
(if
appl
icab
le):
O =
DIR
ECT
OBS
ERVA
TIO
N O
F TH
E LE
ARN
ER’S
PER
FORM
AN
CE B
Y TH
EIR
ASS
ESSO
R PD
= P
ROFE
SSIO
NA
L D
ISCU
SSIO
N
Q&
A =
OU
TCO
MES
FRO
M O
RAL
OR
WRI
TTEN
QU
ESTI
ON
ING
A =
ASS
IGN
MEN
T, P
ROJE
CT/C
ASE
STU
DIE
S
P =
PRO
DU
CTS
OF
THE
LEA
RNER
’S W
ORK
W
T =
AU
THEN
TIC
STA
TEM
ENTS
/WIT
NES
S TE
STIM
ON
Y
RA =
PER
SON
AL
STA
TEM
ENTS
AN
D/O
R RE
FLEC
TIVE
ACC
OU
NTS
EP
W =
EXP
ERT
WIT
NES
S TE
STIM
ON
Y
COLU
MN
KEY
:
S =
OU
TCO
ME
FRO
M S
IMU
LATI
ON, W
HER
E PE
RMIT
TED
BY
THE
ASS
ESSM
ENT
STRA
TEG
Y RP
L =
EVID
ENCE
OF
RECO
GN
ITIO
N O
F PR
IOR
LEA
RNIN
G
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
38
I con
firm
tha
t th
e ev
iden
ce d
etai
led
in t
his
Uni
t is
my
own
wor
k an
d m
eets
the
req
uire
men
ts o
f th
e N
atio
nal O
ccup
atio
nal S
tand
ards
.
Cand
idat
e si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
D
ate:
____
____
____
____
____
_
I con
firm
tha
t th
e ca
ndid
ate
has
achi
eved
all
the
requ
irem
ents
of
this
Uni
t.
Asse
ssor
sig
natu
re:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
Coun
ters
igni
ng a
sses
sor
sign
atur
e (i
f ap
plic
able
):__
____
____
____
____
____
____
____
____
____
____
_
Dat
e:__
____
____
____
____
___
I con
firm
tha
t th
e ca
ndid
ate’
s sa
mpl
ed w
ork
mee
ts t
he s
tand
ards
spe
cifi
ed f
or t
his
Uni
t an
d m
ay b
e pr
esen
ted
for
exte
rnal
ver
ific
atio
n.
Inte
rnal
ver
ifie
r si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
Dat
e:__
____
____
____
____
___
Coun
ters
igni
ng in
tern
al v
erif
ier
(if
appl
icab
le):
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
39
Uni
t 1
(A2)
: M
anag
e yo
ur o
wn
reso
urce
s an
d pr
ofes
sion
al d
evel
opm
ent
Wha
t yo
u m
ust
do
To a
chie
ve t
his
elem
ent
you
mus
t gi
ve s
uffi
cien
t ev
iden
ce t
o de
mon
stra
te y
our
com
pete
nce
for
each
sta
ndar
d.
Perf
orm
an
ce c
rite
ria
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d yo
u m
ust:
1.
Eval
uate
, at
app
ropr
iate
inte
rval
s, t
he c
urre
nt a
nd f
utur
e re
quir
emen
ts o
f yo
ur w
ork
role
tak
ing
acco
unt
of t
he
visi
on a
nd o
bjec
tive
s of
you
r or
gani
sati
on.
2.
Cons
ider
you
r va
lues
and
you
r ca
reer
and
per
sona
l goa
ls
and
iden
tify
info
rmat
ion
whi
ch is
rel
evan
t to
you
r w
ork
role
and
pro
fess
iona
l dev
elop
men
t.
3.
Dis
cuss
and
agr
ee p
erso
nal w
ork
obje
ctiv
es w
ith
thos
e yo
u re
port
to
and
how
you
will
mea
sure
pro
gres
s.
4.
Iden
tify
the
lear
ning
sty
les
whi
ch w
ork
best
for
you
and
en
sure
tha
t yo
u ta
ke t
hese
into
acc
ount
in id
enti
fyin
g an
d un
dert
akin
g de
velo
pmen
t ac
tivi
ties
.
5.
Iden
tify
any
gap
s be
twee
n th
e cu
rren
t an
d fu
ture
re
quir
emen
ts o
f yo
ur w
ork
role
and
you
r cu
rren
t kn
owle
dge,
und
erst
andi
ng a
nd s
kills
.
6.
Dis
cuss
and
agr
ee,
wit
h th
ose
you
repo
rt t
o, a
de
velo
pmen
t pl
an t
o ad
dres
s an
y id
enti
fied
gap
s in
you
r cu
rren
t kn
owle
dge,
und
erst
andi
ng a
nd s
kills
and
sup
port
yo
ur o
wn
care
er a
nd p
erso
nal g
oals
.
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
40
Perf
orm
an
ce c
rite
ria
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d yo
u m
ust:
7.
Und
erta
ke t
he a
ctiv
itie
s id
enti
fied
in y
our
deve
lopm
ent
plan
and
eva
luat
e th
eir
cont
ribu
tion
to
your
pe
rfor
man
ce.
8.
Revi
ew a
nd u
pdat
e yo
ur p
erso
nal w
ork
obje
ctiv
es a
nd
deve
lopm
ent
plan
in t
he li
ght
of p
erfo
rman
ce,
any
deve
lopm
ent
acti
viti
es u
nder
take
n an
d an
y w
ider
ch
ange
s.
9.
Get
reg
ular
and
use
ful f
eedb
ack
on y
our
perf
orm
ance
fr
om t
hose
who
are
in a
goo
d po
siti
on t
o ju
dge
it a
nd
prov
ide
obje
ctiv
e an
d va
lid f
eedb
ack.
10. E
nsur
e th
at y
our
perf
orm
ance
con
sist
entl
y m
eets
or
goes
bey
ond
agre
ed r
equi
rem
ents
.
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
41
Add
itio
nal e
vide
nce
(if
appl
icab
le):
O =
DIR
ECT
OBS
ERVA
TIO
N O
F TH
E LE
ARN
ER’S
PER
FORM
AN
CE B
Y TH
EIR
ASS
ESSO
R PD
= P
ROFE
SSIO
NA
L D
ISCU
SSIO
N
Q&
A =
OU
TCO
MES
FRO
M O
RAL
OR
WRI
TTEN
QU
ESTI
ON
ING
A =
ASS
IGN
MEN
T, P
ROJE
CT/C
ASE
STU
DIE
S
P =
PRO
DU
CTS
OF
THE
LEA
RNER
’S W
ORK
W
T =
AU
THEN
TIC
STA
TEM
ENTS
/WIT
NES
S TE
STIM
ON
Y
RA =
PER
SON
AL
STA
TEM
ENTS
AN
D/O
R RE
FLEC
TIVE
ACC
OU
NTS
EP
W =
EXP
ERT
WIT
NES
S TE
STIM
ON
Y
COLU
MN
KEY
:
S =
OU
TCO
ME
FRO
M S
IMU
LATI
ON, W
HER
E PE
RMIT
TED
BY
THE
ASS
ESSM
ENT
STRA
TEG
Y RP
L =
EVID
ENCE
OF
RECO
GN
ITIO
N O
F PR
IOR
LEA
RNIN
G
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
42
I con
firm
tha
t th
e ev
iden
ce d
etai
led
in t
his
Uni
t is
my
own
wor
k an
d m
eets
the
req
uire
men
ts o
f th
e N
atio
nal O
ccup
atio
nal s
tand
ards
.
Cand
idat
e si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
D
ate:
____
____
____
____
____
_
I con
firm
tha
t th
e ca
ndid
ate
has
achi
eved
all
the
requ
irem
ents
of
this
Uni
t.
Asse
ssor
sig
natu
re:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
Coun
ters
igni
ng a
sses
sor
sign
atur
e (i
f ap
plic
able
):__
____
____
____
____
____
____
____
____
____
____
_
Dat
e:__
____
____
____
____
___
I con
firm
tha
t th
e ca
ndid
ate’
s sa
mpl
ed w
ork
mee
ts t
he s
tand
ards
spe
cifi
ed f
or t
his
Uni
t an
d m
ay b
e pr
esen
ted
for
exte
rnal
ver
ific
atio
n.
Inte
rnal
ver
ifie
r si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
Dat
e:__
____
____
____
____
___
Coun
ters
igni
ng in
tern
al v
erif
ier
(if
appl
icab
le):
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
43
Uni
t 1
(A2)
: M
anag
e yo
ur o
wn
reso
urce
s an
d pr
ofes
sion
al d
evel
opm
ent
Wha
t yo
u m
ust
do
To a
chie
ve t
his
elem
ent
you
mus
t gi
ve s
uffi
cien
t ev
iden
ce t
o de
mon
stra
te y
our
com
pete
nce
for
each
sta
ndar
d.
Beh
avio
urs
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d:
1.
You
addr
ess
mul
tipl
e de
man
ds w
itho
ut lo
sing
foc
us o
r en
ergy
.
2.
You
reco
gnis
e ch
ange
s in
cir
cum
stan
ces
prom
ptly
and
ad
just
pla
ns a
nd a
ctiv
itie
s ac
cord
ingl
y.
3.
You
prio
riti
se o
bjec
tive
s an
d pl
an w
ork
to m
ake
best
us
e of
tim
e an
d re
sour
ces.
4.
You
take
per
sona
l res
pons
ibili
ty f
or m
akin
g th
ings
ha
ppen
.
5.
You
take
pri
de in
del
iver
ing
high
qua
lity
wor
k.
6.
You
show
an
awar
enes
s of
you
r ow
n va
lues
, m
otiv
atio
ns a
nd e
mot
ions
.
7.
You
agre
e ac
hiev
able
obj
ecti
ves
for
your
self
and
giv
e a
cons
iste
nt a
nd r
elia
ble
perf
orm
ance
.
8.
You
reco
gnis
e yo
ur o
wn
stre
ngth
s an
d lim
itat
ions
, pl
ay
to y
our
stre
ngth
s an
d us
e al
tern
ativ
e st
rate
gies
to
min
imis
e th
e im
pact
of
your
lim
itat
ions
.
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
44
Beh
avio
urs
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d yo
u m
ust:
9.
You
mak
e be
st u
se o
f av
aila
ble
reso
urce
s an
d pr
oact
ivel
y se
ek n
ew s
ourc
es o
f su
ppor
t w
hen
nece
ssar
y.
10. Y
ou r
efle
ct r
egul
arly
on
your
ow
n ex
peri
ence
s an
d us
e th
ese
to in
form
fut
ure
acti
on.
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
45
Add
itio
nal e
vide
nce
(if
appl
icab
le):
O =
DIR
ECT
OBS
ERVA
TIO
N O
F TH
E LE
ARN
ER’S
PER
FORM
AN
CE B
Y TH
EIR
ASS
ESSO
R PD
= P
ROFE
SSIO
NA
L D
ISCU
SSIO
N
Q&
A =
OU
TCO
MES
FRO
M O
RAL
OR
WRI
TTEN
QU
ESTI
ON
ING
A =
ASS
IGN
MEN
T, P
ROJE
CT/C
ASE
STU
DIE
S
P =
PRO
DU
CTS
OF
THE
LEA
RNER
’S W
ORK
W
T =
AU
THEN
TIC
STA
TEM
ENTS
/WIT
NES
S TE
STIM
ON
Y
RA =
PER
SON
AL
STA
TEM
ENTS
AN
D/O
R RE
FLEC
TIVE
ACC
OU
NTS
EP
W =
EXP
ERT
WIT
NES
S TE
STIM
ON
Y
COLU
MN
KEY
:
S =
OU
TCO
ME
FRO
M S
IMU
LATI
ON, W
HER
E PE
RMIT
TED
BY
THE
ASS
ESSM
ENT
STRA
TEG
Y RP
L =
EVID
ENCE
OF
RECO
GN
ITIO
N O
F PR
IOR
LEA
RNIN
G
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
46
I con
firm
tha
t th
e ev
iden
ce d
etai
led
in t
his
Uni
t is
my
own
wor
k an
d m
eets
the
req
uire
men
ts o
f th
e N
atio
nal O
ccup
atio
nal S
tand
ards
.
Cand
idat
e si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
D
ate:
____
____
____
____
____
_
I con
firm
tha
t th
e ca
ndid
ate
has
achi
eved
all
the
requ
irem
ents
of
this
Uni
t.
Asse
ssor
sig
natu
re:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
Coun
ters
igni
ng a
sses
sor
sign
atur
e (i
f ap
plic
able
):__
____
____
____
____
____
____
____
____
____
____
_
Dat
e:__
____
____
____
____
___
I con
firm
tha
t th
e ca
ndid
ate’
s sa
mpl
ed w
ork
mee
ts t
he s
tand
ards
spe
cifi
ed f
or t
his
Uni
t an
d m
ay b
e pr
esen
ted
for
exte
rnal
ver
ific
atio
n.
Inte
rnal
ver
ifie
r si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
Dat
e:__
____
____
____
____
___
Coun
ters
igni
ng in
tern
al v
erif
ier
(if
appl
icab
le):
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
-
SV029860 — Candidate Logbook — SVQ 3 in Management at SCQF Level 7 —
Issue 1 — January 2012 © Pearson Education Limited 2012
47
Unit 2: Provide leadership for your team Unit code: B5 Unit credit: 9 Unit level: 7
Introduction
What this unit is about
This unit is about providing direction to the members of your team and motivating and supporting them to achieve the objectives of the team and their personal work objectives.
Who is the unit for?
The unit is recommended for team leaders.
Links to other units
This unit is linked to units B6: Provide leadership in your area of responsibility, C1: Encourage innovation in your team, D1: Develop productive working relationships with colleagues, D5: Allocate and check work in your team and D9: Build and manage teams in the overall suite of National Occupational Standards for Management and Leadership.
Skills
Listed below are the main generic ‘skills’ that need to be applied in providing leadership for your team. These skills are explicit/implicit in the detailed content of the unit and are listed here as additional information.
Communicating
Planning
Team-building
Leading by example
Providing feedback
Setting objectives
Motivating
Consulting
Problem-solving
-
SV029860 — Candidate Logbook — SVQ 3 in Management at SCQF Level 7 —
Issue 1 — January 2012 © Pearson Education Limited 2012
48
Valuing and supporting others
Monitoring
Managing conflict
Decision-making
Following
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Wha
t yo
u m
ust
know
and
und
erst
and
To a
chie
ve t
his
elem
ent
you
mus
t gi
ve s
uffi
cien
t ev
iden
ce t
o de
mon
stra
te y
our
know
ledg
e an
d un
ders
tand
ing
for
each
sta
ndar
d.
Kn
ow
led
ge a
nd
un
ders
tan
din
g
Typ
e o
f evid
en
ce
Date
Gen
eral
kno
wle
dge
and
unde
rsta
ndin
g
1.
Dif
fere
nt w
ays
of c
omm
unic
atin
g ef
fect
ivel
y w
ith
mem
bers
of
a te
am.
2.
How
to
set
obje
ctiv
es w
hich
are
SM
ART
(Spe
cifi
c, M
easu
rabl
e, A
chie
vabl
e, R
ealis
tic
and
Tim
e-bo
und)
.
3.
How
to
plan
the
ach
ieve
men
t of
tea
m o
bjec
tive
s an
d th
e im
port
ance
of
invo
lvin
g te
am m
embe
rs in
th
is p
roce
ss.
4.
The
impo
rtan
ce o
f an
d be
ing
able
to
show
tea
m m
embe
rs h
ow p
erso
nal w
ork
obje
ctiv
es c
ontr
ibut
e to
ach
ieve
men
t of
tea
m o
bjec
tive
s.
5.
Know
ing
that
dif
fere
nt s
tyle
s of
lead
ersh
ip e
xist
.
6.
How
to
sele
ct a
nd s
ucce
ssfu
lly a
pply
a li
mit
ed r
ange
of
diff
eren
t m
etho
ds f
or m
otiv
atin
g, s
uppo
rtin
g an
d en
cour
agin
g te
am m
embe
rs a
nd r
ecog
nisi
ng t
heir
ach
ieve
men
ts.
7.
Type
s of
dif
ficu
ltie
s an
d ch
alle
nges
tha
t m
ay a
rise
, in
clud
ing
conf
lict,
div
ersi
ty a
nd in
clus
ion
issu
es
wit
hin
the
team
, an
d w
ays
of id
enti
fyin
g an
d ov
erco
min
g th
em.
8.
The
impo
rtan
ce o
f en
cour
agin
g ot
hers
to
take
the
lead
and
way
s in
whi
ch t
his
can
be a
chie
ved.
9.
The
bene
fits
of
and
how
to
enco
urag
e an
d re
cogn
ise
crea
tivi
ty a
nd in
nova
tion
wit
hin
a te
am.
-
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emen
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F Le
vel 7
—
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e 1
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anua
ry 2
012
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ears
on E
duca
tion
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ited
201
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50
Kn
ow
led
ge a
nd
un
ders
tan
din
g
Typ
e o
f evid
en
ce
Date
Indu
stry
/sec
tor
spec
ific
kno
wle
dge
and
unde
rsta
ndin
g
1.
Lega
l, r
egul
ator
y an
d et
hica
l req
uire
men
ts in
the
indu
stry
/sec
tor.
Cont
ext
spec
ific
kno
wle
dge
and
unde
rsta
ndin
g
1.
The
mem
bers
, pu
rpos
e, o
bjec
tive
s an
d pl
ans
of y
our
team
.
2.
The
pers
onal
wor
k ob
ject
ives
of
mem
bers
of
your
tea
m.
3.
The
type
s of
sup
port
and
adv
ice
that
tea
m m
embe
rs a
re li
kely
to
need
and
how
to
resp
ond
to t
hese
.
4.
Stan
dard
s of
per
form
ance
for
the
wor
k of
you
r te
am.
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vel 7
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ited
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51
Add
itio
nal e
vide
nce
(if
appl
icab
le):
O =
DIR
ECT
OBS
ERVA
TIO
N O
F TH
E LE
ARN
ER’S
PER
FORM
AN
CE B
Y TH
EIR
ASS
ESSO
R PD
= P
ROFE
SSIO
NA
L D
ISCU
SSIO
N
Q&
A =
OU
TCO
MES
FRO
M O
RAL
OR
WRI
TTEN
QU
ESTI
ON
ING
A =
ASS
IGN
MEN
T, P
ROJE
CT/C
ASE
STU
DIE
S
P =
PRO
DU
CTS
OF
THE
LEA
RNER
’S W
ORK
W
T =
AU
THEN
TIC
STA
TEM
ENTS
/WIT
NES
S TE
STIM
ON
Y
RA =
PER
SON
AL
STA
TEM
ENTS
AN
D/O
R RE
FLEC
TIVE
ACC
OU
NTS
EP
W =
EXP
ERT
WIT
NES
S TE
STIM
ON
Y
COLU
MN
KEY
:
S =
OU
TCO
ME
FRO
M S
IMU
LATI
ON, W
HER
E PE
RMIT
TED
BY
THE
ASS
ESSM
ENT
STRA
TEG
Y RP
L =
EVID
ENCE
OF
RECO
GN
ITIO
N O
F PR
IOR
LEA
RNIN
G
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
52
I con
firm
tha
t th
e ev
iden
ce d
etai
led
in t
his
Uni
t is
my
own
wor
k an
d m
eets
the
req
uire
men
ts o
f th
e N
atio
nal O
ccup
atio
nal S
tand
ards
.
Cand
idat
e si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
D
ate:
____
____
____
____
____
_
I con
firm
tha
t th
e ca
ndid
ate
has
achi
eved
all
the
requ
irem
ents
of
this
Uni
t.
Asse
ssor
sig
natu
re:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
Coun
ters
igni
ng a
sses
sor
sign
atur
e (i
f ap
plic
able
):__
____
____
____
____
____
____
____
____
____
____
_
Dat
e:__
____
____
____
____
___
I con
firm
tha
t th
e ca
ndid
ate’
s sa
mpl
ed w
ork
mee
ts t
he s
tand
ards
spe
cifi
ed f
or t
his
Uni
t an
d m
ay b
e pr
esen
ted
for
exte
rnal
ver
ific
atio
n.
Inte
rnal
ver
ifie
r si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
Dat
e:__
____
____
____
____
___
Coun
ters
igni
ng in
tern
al v
erif
ier
(if
appl
icab
le):
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
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Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
53
Uni
t 2
(B5)
: Pr
ovid
e le
ader
ship
for
you
r te
am
Wha
t yo
u m
ust
do
To a
chie
ve t
his
elem
ent
you
mus
t gi
ve s
uffi
cien
t ev
iden
ce t
o de
mon
stra
te y
our
com
pete
nce
for
each
sta
ndar
d.
Perf
orm
an
ce c
rite
ria
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d yo
u m
ust:
1.
Set
out
and
posi
tive
ly c
omm
unic
ate
the
purp
ose
and
obje
ctiv
es o
f th
e te
am t
o al
l mem
bers
.
2.
Invo
lve
mem
bers
in p
lann
ing
how
the
tea
m w
ill a
chie
ve
its
obje
ctiv
es.
3.
Ensu
re t
hat
each
mem
ber
of t
he t
eam
has
per
sona
l wor
k ob
ject
ives
and
und
erst
ands
how
ach
ievi
ng t
hese
will
co
ntri
bute
to
achi
evem
ent
of t
he t
eam
’s o
bjec
tive
s.
4.
Enco
urag
e an
d su
ppor
t te
am m
embe
rs t
o ac
hiev
e th
eir
pers
onal
wor
k ob
ject
ives
and
tho
se o
f th
e te
am a
nd
prov
ide
reco
gnit
ion
whe
n ob
ject
ives
hav
e be
en
achi
eved
.
5.
Win
, th
roug
h yo
ur p
erfo
rman
ce,
the
trus
t an
d su
ppor
t of
th
e te
am f
or y
our
lead
ersh
ip.
6.
Stee
r th
e te
am s
ucce
ssfu
lly t
hrou
gh d
iffi
cult
ies
and
chal
leng
es,
incl
udin
g co
nflic
t, d
iver
sity
and
incl
usio
n is
sues
wit
hin
the
team
.
-
SV02
9860
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andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
54
Perf
orm
an
ce c
rite
ria
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d yo
u m
ust:
7.
Enco
urag
e an
d re
cogn
ise
crea
tivi
ty a
nd in
nova
tion
w
ithi
n th
e te
am.
8.
Giv
e te
am m
embe
rs s
uppo
rt a
nd a
dvic
e w
hen
they
ne
ed it
esp
ecia
lly d
urin
g pe
riod
s of
set
back
and
ch
ange
.
9.
Mot
ivat
e te
am m
embe
rs t
o pr
esen
t th
eir
own
idea
s an
d lis
ten
to w
hat
they
say
.
10. E
ncou
rage
tea
m m
embe
rs t
o ta
ke t
he le
ad w
hen
they
ha
ve t
he k
now
ledg
e an
d ex
pert
ise
and
show
w
illin
gnes
s to
fol
low
thi
s le
ad.
11. M
onit
or a
ctiv
itie
s an
d pr
ogre
ss a
cros
s th
e te
am
wit
hout
inte
rfer
ing.
-
SV02
9860
— C
andi
date
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book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
55
Addi
tion
al e
vide
nce
(if a
pplic
able
):
O =
DIR
ECT
OBS
ERVA
TIO
N O
F TH
E LE
ARN
ER’S
PER
FORM
AN
CE B
Y TH
EIR
ASS
ESSO
R PD
= P
ROFE
SSIO
NA
L D
ISCU
SSIO
N
Q&
A =
OU
TCO
MES
FRO
M O
RAL
OR
WRI
TTEN
QU
ESTI
ON
ING
A =
ASS
IGN
MEN
T, P
ROJE
CT/C
ASE
STU
DIE
S
P =
PRO
DU
CTS
OF
THE
LEA
RNER
’S W
ORK
W
T =
AU
THEN
TIC
STA
TEM
ENTS
/WIT
NES
S TE
STIM
ON
Y
RA =
PER
SON
AL
STA
TEM
ENTS
AN
D/O
R RE
FLEC
TIVE
ACC
OU
NTS
EP
W =
EXP
ERT
WIT
NES
S TE
STIM
ON
Y
COLU
MN
KEY
:
S =
OU
TCO
ME
FRO
M S
IMU
LATI
ON, W
HER
E PE
RMIT
TED
BY
THE
ASS
ESSM
ENT
STRA
TEG
Y RP
L =
EVID
ENCE
OF
RECO
GN
ITIO
N O
F PR
IOR
LEA
RNIN
G
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
56
I con
firm
tha
t th
e ev
iden
ce d
etai
led
in t
his
Uni
t is
my
own
wor
k an
d m
eets
the
req
uire
men
ts o
f th
e N
atio
nal O
ccup
atio
nal S
tand
ards
.
Cand
idat
e si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
D
ate:
____
____
____
____
____
_
I con
firm
tha
t th
e ca
ndid
ate
has
achi
eved
all
the
requ
irem
ents
of
this
Uni
t.
Asse
ssor
sig
natu
re:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
Coun
ters
igni
ng a
sses
sor
sign
atur
e (i
f ap
plic
able
):__
____
____
____
____
____
____
____
____
____
____
_
Dat
e:__
____
____
____
____
___
I con
firm
tha
t th
e ca
ndid
ate’
s sa
mpl
ed w
ork
mee
ts t
he s
tand
ards
spe
cifi
ed f
or t
his
Uni
t an
d m
ay b
e pr
esen
ted
for
exte
rnal
ver
ific
atio
n.
Inte
rnal
ver
ifie
r si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
__
Dat
e:__
____
____
____
____
___
Coun
ters
igni
ng in
tern
al v
erif
ier
(if
appl
icab
le):
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
57
Uni
t 2
(B5)
: Pr
ovid
e le
ader
ship
for
you
r te
am
Wha
t yo
u m
ust
do
To a
chie
ve t
his
elem
ent
you
mus
t gi
ve s
uffi
cien
t ev
iden
ce t
o de
mon
stra
te y
our
com
pete
nce
for
each
sta
ndar
d.
Beh
avio
urs
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
Typ
e o
f evid
en
ce
Po
rtfo
lio
R
efe
ren
ce
Date
To m
eet
the
nati
onal
sta
ndar
d:
1.
You
crea
te a
sen
se o
f co
mm
on p
urpo
se.
2.
You
take
per
sona
l res
pons
ibili
ty f
or m
akin
g th
ings
hap
pen.
3.
You
enco
urag
e an
d su
ppor
t ot
hers
to
take
de
cisi
ons
auto
nom
ousl
y.
4.
You
act
wit
hin
the
limit
s of
you
r au
thor
ity
5.
You
mak
e ti
me
avai
labl
e to
sup
port
oth
ers.
6.
You
show
inte
grit
y, f
airn
ess
and
cons
iste
ncy
in d
ecis
ion-
mak
ing.
7.
You
seek
to
unde
rsta
nd p
eopl
e’s
need
s an
d m
otiv
atio
ns.
8.
You
mod
el b
ehav
iour
tha
t sh
ows
resp
ect,
he
lpfu
lnes
s an
d co
-ope
rati
on.
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
58
Add
itio
nal e
vide
nce
(if
appl
icab
le):
O =
DIR
ECT
OBS
ERVA
TIO
N O
F TH
E LE
ARN
ER’S
PER
FORM
AN
CE B
Y TH
EIR
ASS
ESSO
R PD
= P
ROFE
SSIO
NA
L D
ISCU
SSIO
N
Q&
A =
OU
TCO
MES
FRO
M O
RAL
OR
WRI
TTEN
QU
ESTI
ON
ING
A =
ASS
IGN
MEN
T, P
ROJE
CT/C
ASE
STU
DIE
S
P =
PRO
DU
CTS
OF
THE
LEA
RNER
’S W
ORK
W
T =
AU
THEN
TIC
STA
TEM
ENTS
/WIT
NES
S TE
STIM
ON
Y
RA =
PER
SON
AL
STA
TEM
ENTS
AN
D/O
R RE
FLEC
TIVE
ACC
OU
NTS
EP
W =
EXP
ERT
WIT
NES
S TE
STIM
ON
Y
COLU
MN
KEY
:
S =
OU
TCO
ME
FRO
M S
IMU
LATI
ON, W
HER
E PE
RMIT
TED
BY
THE
ASS
ESSM
ENT
STRA
TEG
Y RP
L =
EVID
ENCE
OF
RECO
GN
ITIO
N O
F PR
IOR
LEA
RNIN
G
-
SV02
9860
— C
andi
date
Log
book
— S
VQ 3
in M
anag
emen
t at
SCQ
F Le
vel 7
—
Issu
e 1
— J
anua
ry 2
012
© P
ears
on E
duca
tion
Lim
ited
201
2
59
I con
firm
tha
t th
e ev
iden
ce d
etai
led
in t
his
Uni
t is
my
own
wor
k an
d m
eets
the
req
uire
men
ts o
f th
e N
atio
nal O
ccup
atio
nal S
tand
ards
.
Cand
idat
e si
gnat
ure:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
___
D
ate:
____
____
____
____
____
_
I con
firm
tha
t th
e ca
ndid
ate
has
achi
eved
all
the
requ
irem
ents
of
this
Uni
t.
Asse
ssor
sig
natu
re:
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
____
D
ate:
____
____
____
____
____
_
Coun
ters
igni
ng a
sses
sor
sign
atur
e (i
f ap
plic
able
):__
