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SUZANNE Y. BENNETT Telephone #: 714-893-0335

11871 Wutzke St. Cell #: 714-273-1720Garden Grove, CA 92845 E-mail: sbennettcareer@yahoo.com

WORK EXPERIENCE:

2009-Current Office Assistant

Hands of Hope, Costa Mesa, Ca Assist with yearly revision of Educational materials, Excel and Word Projects.

2007-2009 Business Site Liaison/Administrative Assistant

UHC, Cypress, Ca

Administrative duties include Coordinating travel plans and appointments for upper management,department calendars, establishing service requests, arranging site tours.

Project management duties include research & compilation of HCDS data into Excel

spreadsheets

Operations Management duties include processing and on-boarding of new registered nurses to

HCDS department and setting up nurses to work at home.

Order Software, Hardware, Request Service Requests, Assembling Systems. Follow up toService Requests, Facilities Requests, Maintenance and Safety Issues for the Department.

Verification and maintenance of NurseLine Nursing Licensure Follow up with Nurses to

keep our dept. in compliance with AARP/Medicare Guidelines.

Developed New Employee Packet to include Website for New Employees to Review

Benefits, Assist New Employee with Filing W2, and State Tax Forms.

Liaison between Department Employees and Management, Coordinate Meetings, Arrange

Conference Room and Luncheons.

2004-2007: Operations Managers Assistant/Disposable Medical Supply Store Mgr.

A-Med, Huntington Beach, CA

Human Resource duties include review, screen, and interview prospective applicants whileperforming appropriate background checks.

Operations Management duties include set-up and managing day-to-day operations,customer service, and billing for companys Disposable Medical Supply Store

Provider Relations duties include follow-up and customer service in all job function aspects

relating to disposable medical supplies, human resources, and operations.

Administrative duties include processing incoming/outgoing mail, coordinating travel plans

and appointments for upper management, maintaining department calendars, coordinating and

scheduling meetings between different departments within the organization.

Project management duties include research & compilation of data into Excel spreadsheets

for Customer Service, Financial and Quality Assurance Studies.

2002-2004: Business Associate/Insurance Verification/AuthorizationsUnited HealthCare (formerly PacifiCare), Cypress, CA

Call Center Support for Facilities, Physicians, and Clients

Administrative functions include insurance verification and authorizations for home healthvisits, Inpatient/Outpatient Care, Durable Medical Equipment & documentation of authorized

visits in computer system.

Billing and Clerical functions include data entry of field nurses admits, reviews, and

discharges to include ICD-9 and CPT Coding.

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2000-2002: Notification/Care Coordinator United HealthCare, Long Beach, CA

Call center experience include answering a high volume of provider and member calls in an

ACD environment.

Admissions and care coordination duties include creating authorizations using the

appropriate ICD-9/CPT codes for inpatient and outpatient surgeries, home health care services,

& durable medical equipment, as well as early morning hospital follow-up procedures fordischarges.

Benefits coordination include prompt communication of accurate & appropriate information

to members regarding eligibility & benefits.

2002: Business Authorizations Associate

Sun Plus/CareNet Home Health, Santa Ana, CA

Authorization and care coordination duties include creating initial authorizations for home

health care, communication with field staff regarding any additional care with M.D.

orders/nurses notes for subsequent authorization and follow-up of patient care

1998-2000: Front Office Coordinator

Womens Center for Health, Los Alamitos, CA

Front Office duties include scheduling gynecological exams for physician and nurse

practitioner via computer scheduling system.

Additional front duties include data entry of patient demographics, securing insuranceverification and authorizations for office procedures, maintaining a recall system for patient

follow up visits, scheduling surgeries, staff management, & processing patients and paperwork

through the office.

Project accomplished: introduced recall system for follow-up visits via computer system

1997-1998: Client/Customer Service Representative

WORKCARE, Orange, CA

Customer services duties include scheduling occupational medical exams/drug screens for 5

major clients, insuring patients are scheduled correctly, processing orders, insuring charges

are accurate, and exams are completed.

Department liaison duties regarding movement of patients and paperwork through various

company departments. Duties also include coordinating with sales/marketing for new

clients. Setting up contracts with small clinics all over the US and Canada for clients tosend employee's for their occupational exams.

Established a line of communication between client, their employees and WorkCare. Putreminder system in place to schedule employees for occupational medical exams in a timelymanner.

CAREER BACKGROUND ACCOMPLISHMENTS

14 years Medical Office Experience (management duties, as well as all aspects of clinical and

physician office operations)

3 years Hospital Radiology Clerical/Reception Management Experience

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EDUCATION:

1974-1978 Associate of Science, Business/Medical

Certificate of Completion in Medical Assisting Program

Long Beach City College, Long Beach, CA

SKILLS/PROFICIENCIES:

Word for Windows, Excel, Quickbooks, Word Perfect, AS400, Radman, Calmed, Interqual,

Millman and Robertson Standards

WORK REFERENCES:

United HealthCare

Contact: Chris Cleary

714-225-5477

A-Med

5302 Rancho Road H.B. Ca 92647Contact: Margaret Lewis

714-876-8988

United HealthCare (formerly PacifiCare)

Contact: Gretchen Regele

714-962-0481 home

United HealthCare

Contact: Patricia Hegeman(714) 840-1437

Women's Health Center for Health

Contact: Jan Quimby(714) 396-1339

WorkCareContact: Paula

(714) 978-7488