Sutter Health Emergency Management System

(SHEMS)

Sutter Health Incident Command System

Purpose:•Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe.•Initiate recovery processes.

Affiliate Site AssessmentPurpose:Evaluate Affiliate’s ability to be self sustainable for the first 96 hours of aCatastrophe.

Design for Customer Needs

Purpose:Utilize the Design for Six Sigma methodology to identify customer needs and develop a program to fulfill those needs.

Business Continuity InitiativePurpose:Protect the most critical aspects of our business to ensure continuity of mission.

• Mitigation/Preparedness

• Response

• Business Continuity

• Recovery

SHEMS =

Applying the Hospital Incident Command System

to the Lifecycle of an Event

1. Event Recognition

2. Alert/Notification

3. Activate/Mobilization

4. Incident Operations

5. Management by Objectives

6. Demobilization

7. Transition to Long-term Recovery

8. Return to Readiness

Eve

nt

Response

Normal Operations

DisruptedOperations

The 8 Steps to the Lifecycle of an Event

SHEMS Resources

SHEMS Hotline• SHEMS Duty Officer On-call 24/7

4 Response LevelsLevel Activation Response

1 StandbyUsed to notify the IMT members and system leaders that event is occurring or has occurred, response maybe needed but not at this time

2 Analysis Utilize SHEMS infrastructure(positions as needed) to analyze emerging issue

3 Rapid Response/System Guidance

Utilize SHEMS Infrastructure (positions as needed) to provide coordinated/standardization system guidance

4 Incident Command Center and IMT Activated

Mobilize SHEM IMT members as needed to respond to affiliate needs

SHEMS Resources

Sutter Health Incident Command System• Mirrors Hospital Incident Command System (HICS)• Incident Management Team (IMT) • Activation Protocols • Incident Command Center (ICC)

SHEMS Resources

SHEMS Event Management Tool (EMT)• Automates HICS Process– IRG scenarios built into the

tool– Incorporates various HICS

Forms– Allows users to interact at

multiple locations via the web-based tool

– Post incident reports can be turn in to required government entities.

SHEMS Resources

Allows user to:• Update the incident• Create, Send, & Receive

– Messages– Requests

• Track current and ongoing incident issues

SHEMS Resources

Electronic Department Status Forms

SHEMS Resources

Department Status Summary

SHEMS Resources

Communication Redundancy• Everbridge Mass Notification

System• Redundant outside of Sutter

Health’s network• Equipped with an outbound

notification system and a Patient 1-800 Call-in status line

• Features:– Multiple pathways - email, cell

phone, home phone– Emergency and/or Standard

Message,– Polling /Quota– Built in Conference Bridge

SHEMS Resources

Communication Redundancy• HAM Radio Network• Satellite Phone• GETS• WPS • TSP

SHEMS Resources

Sustainable Staffing • Additional additional staff• EE payment and Benefits• Dependant care, • Crisis Counseling teams

SHEMS Supply Cache• ACS

Building Restoration• General clean-up contractor• Record restoration service • HazMat clean-up service

SHEMS Resources

Business Continuity Planning• Purpose:

The ultimate goal of Business Continuity Planning is to resume business functions to a normal state after a period of time post event

• Provides Information Regarding:

– Critical Business Processes– Critical Equipment and

Resources– IS Applications– Staff Positions– Critical Records– Departmental Dependencies

Closing Thoughts