Director of Operations

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Self-directed | Process-driven | Innovative leader20 years of operational and finance excellence

Improving Business Process, Performance, and Profit

Designs cost savings initiatives that tighten controllership, reduce risk, and prevent loss.

Eliminates redundancies and inefficient workflows to save and maximize resources.

Ensures culture of continuous improvements, quality, and partnership.

Initiates business improvements for Fortune 500 companies.

Enhances shareholder value

Manages multi-million dollar A/R portfolios

Drives Six Sigma process enhancements

Translates business goals into operational plans

Develops individuals and builds teams

Financial Planning & Analysis

Continuous Improvements Risk Mitigation Capital Improvements

Project Forecasting, Financing, &

Budgeting

Internal Corporate Communications

Strategic Planning & Budgeting

Customer Satisfaction

Six Sigma Black Belt Change ManagementLarge & Multi-Asset Class

PortfoliosCapital Budgeting &

Administration

Team One Award | Modular Space | 2009

Best Global Project | GE ELFUN Volunteer | 2004

Best Global Project | GE ELFUN Volunteer | 2003

Best Team | GE ELFUN Volunteer | 2003

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Example One:

Identified 20% margin erosion on $60M and recovered over 70% within 48 months.

Tightened controls to prevent future loss.

Example Two:

Reduced Canadian delinquency rate (+60 days) from 21.8% in 2007 to below 10% by 2009.

Managed AR portfolio and reduced write-offs from $200K per year to less than $70K per year over the course of 48 months.

20072009

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Operations Manager, Canada 2007-2011

MODULAR SPACE FINANCIAL SERVICES LTD.

Assistant Director Field Operations Canada 1995-2007

GE CAPITAL MODULAR SPACE

Canadian Financial Services Operation, A/P Process Leader 1990-1995

GE CANADA CORPORATE

Accounts Payable Supervisor 1987-1990

WORKWEAR CORPORATION OF CANADA LTD

Accounts Payable Supervisor 1984-1987

GELCO EXPRESS

15 year commitment to creating and leading volunteer initiatives for 30+ non-profit organizations

Supportive Housing of Peel (SHIP) | Schizophrenia Society of Ontario

Weekend to End Breast Cancer | Canadian Lung Association | United Way

Mississauga Garden Park | Our Place Peel (youth shelter)

Habitat for Humanity | Interim Place | Heart & Stroke Foundation

EC Drury School for the Deaf | Region of Peel & Children’s Aid Society

Interim Place (Abuse Shelter for Women & Children)

Director of Operations

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(647) 203-9729 | susan.fleury@rogers.com www.linkedin.com/in/susanfleury

Improving Business Process, Performance, and Profit

Thank you for your kind attention. To learn more about Susan’s ability to design cost-saving initiatives, please contact her directly at: