Survive Industry Disruption and Deliver a Great Customer Experience with APIs and Service...

Survive Industry Disruption and Deliver a Great Customer Experience with APIs and Service Virtualization

Rahim Bhatia

DevOps: API Management and Application Development

CA Technologies

API Management

DO3T01S

@TwitterHandle

#CAWorld

2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD

INDUSTRYDISRUPTION

Dropbox

Files/Folders

Flipboard

Print/Magazines

Airbnb

Hotel

Instagram

Photography

Uber

Taxi

Waze

Navigation

Square

CashRegisters

Zalando

Retail

YouTube

Television

Spotify

Music

Twitter

News

Across the globe


Effecting the Way We Live and the Way We Work

Experience


Better Experience Through Continuous Innovation

2014 Vanson Bourne study commissioned by CA

RELEASE QUALITY APPS FASTER UNLOCK DATA SILOS DIGITAL ECOSYSTEM

GM OnStar

© 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD

L'Oréal


Rogers Communications



Transformation is Imperative . . .

Bu

sin

ess

Su

cce

ss

Time

Inflection Point


Transformation is Imperative . . . Across All Industries


CA’s Viewpoint on DevOps

AGILE DEVELOPMENT

AGILE OPERATIONSDEVOPS

Shared success measures and outcomes based on value delivered to customers

Collaboration and continuous user feedback to improve service quality

Technology toolset to simplify, automate and accelerate execution

Experience

Continuous cadence of planning and adjustment

Increase customer focus, speed delivery, assure reliability and optimize customer experience

Idea


The Technology and Tools for a DevOps Approach

PLAN

Agile Platform & Consulting

• CA Agile Central

• CA Agile Consulting Services

Continuous Delivery

BUILD | TEST | DEPLOY

• CA API Management

• CA Live API Creator

• CA Mobile App Services

• CA Service Virtualization

• CA Continuous Application Insight

• CA Test Data Manager

• CA Test Case Optimizer

• CA Application Test

• CA Release Automation

Agile Operations

OPERATE

• CA Application Performance

Management

• CA Mobile App Analytics

• CA Unified Infrastructure

Management

Customers


What Tools Will Arm You to Succeed?

You are the Builders of the Digital World

System of Record

System of Digital Engagement


Mo

no

lith

ic

System of Record


Resources

ServiceLayer

Repo/AdapterLayer

ControllerLayer


API


System of Record

and Service VirtualizationAvailability Cost

Decrease API Creation

Time by

96%

Save

MILLIONSin Infrastructure

Costs

ImproveApp Time to

Market by

97%



CA Service VirtualizationCA API Management

Announcements

Create & Integrate Test DataCA Test Data Manager

Accelerate DevelopmentCA Service Virtualization 9.0

Flexible Deployment ModelsService Virtualization OnDemand

Azure Partnership

Create & IntegrateCA Live API Creator

Accelerate DevelopmentCA Mobile App Services

Flexible Deployment ModelsCA API Management - SaaS


Vision

This award recognizes success in how a customer has developed and moved toward management excellence, while demonstrating a clear vision for how this effort supports the overall success of the enterprise. It celebrates the innovative steps taken to fundamentally change the way business gets done across the enterprise.

Impact

This award recognizes results from improved management, especially in terms of productivity, financial benefits, quality improvements, and/or customer satisfaction. It celebrates how an organization has demonstrated a strategic organizational change in the way work gets done, for the better.

Progress

This award recognizes implementation success and/or process improvements. Initiatives in this category, even if not complete, will demonstrate excellent planning and/or communications and project success.

Darron WebSenior Director of Development

Kevin MixerDirector,App Development, GCCX

Mo SiddiquiSenior Manager, Architecture and Design


Recommended Sessions

SESSION # TITLE DATE/TIME

DO3T05SVision and Roadmap: Accelerating the Speed of App

Delivery with Developer-Centric API Management11/18/2015 at 1:00 pm

DO3X95S

Tech Primer: Accelerating the Mobile App Development

Process – How to Simplify Building Context Aware and

Reactive Mobile Apps

11/18/2015 at 4:30 pm

D03T20SThe CA Roadmap for Service Virtualization and the

DevTest Portfolio11/18/2015 at 2:00pm

D03T24SAccelerate DevTest with Microsoft Azure and CA Service

Virtualization11/19/2015 at 3:00 pm


Must See Demos

DevOps Simulation Experience

CA Service Virtualization

Service Virtualization Use Cases


Service Virtualization on Demand


Service Virtualization Innovations


Simplify API Design, and Creation

CA Live API Creator

Unlock the Value of APIs

CA API Management SaaS

Extend Architectures with APIs

CA API Gateway

Accelerate Mobile/IoTDevelopment

CA Mobile App Services


Our promise…

To consistently deliver a superior experience by putting your organization at the center of all we

do. The ultimate measure of our success is through your success and earning your trust as a

strategic partner.

Invest to build

long-term

relationships

Deliver innovative

business outcomes

Commit to each

customer’s success


© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.

The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type of

warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.

For Informational Purposes Only

Terms of this Presentation


Abstract

Survive Industry Disruption and Deliver a Great Customer Experience with APIs and Service Virtualization

What were once well-defined, insulated markets will never be the same. The likes of Uber and Airbnb have disrupted stable industries, shifting competitive advantage through connectivity and a better customer experience. And the developer has become the lifeblood of the new digital organization, accelerating app development and unlocking the value of consumer data. Please join Rahim Bhatia, SVP of the API Management business unit, discuss how a frictionless developer environment is now a necessity to survive in this new world. And how APIs and service virtualization have become fundamental to iterate faster, turn data into business insights and ultimately improve overall consumer experiences through more agile development.

Rahim Bhatia

CA Technologies

SVP API Management BU


For More Information

To learn more, please visit:

http://cainc.to/Nv2VOe

CA World ’15

http://cainc.to/Nv2VOe

http://bit.ly/1wbjjqX

Survive Industry Disruption and Deliver a Great Customer Experience with APIs and Service...

Technology

Transcript of Survive Industry Disruption and Deliver a Great Customer Experience with APIs and Service...