SURVEYS And Their Role In Training Sessions. Learning Objectives Understand how to introduce surveys...
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Transcript of SURVEYS And Their Role In Training Sessions. Learning Objectives Understand how to introduce surveys...
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SURVEYSAnd Their Role In Training Sessions
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Learning Objectives
• Understand how to introduce surveys into training sessions
• Identify appropriate survey questions
• Discuss NASACT survey results
• Enjoy benefits of survey information
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Survey Uses
•As an ice breaker
•To share information
•Provide advice
•Test overall topic knowledge
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Course Examples• Fraud • Internal Controls• GASB or Yellow Book• Performance Auditing• Compliance Auditing• Workpapering• Report Drafting
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Sample Questions• How do you stay current on industry standards?
• Please list audit tasks over the last 3 months that did not go as planned.
• What steps could be taken to shorten the report drafting process?
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ILLINOIS OAG Example #1
Class: Performance Fieldwork Phase
Sample Questions to Managers: •What types of fieldwork test(s) were conducted? •What information helped you most in the development of your fieldwork tasks?
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ILLINOIS OAG Example #1
Class: Performance Fieldwork Phase
Sample Questions to Staff: •What fieldwork tasks did you find most interesting to complete?•Which tasks took more time to complete than anticipated and why?
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ILLINOIS OAG Example #2
Class: Internal Controls
Sample Questions to Panel: •What instruments do you use to test internal controls?
•From your experience, what is the most common internal control weakness agencies face?
•Have you ever run across internal control weaknesses that could have (or did) lead to fraud or abuse?
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Appropriate Time Allotment
• Discuss responses as a minor segment
• Develop the class around the responses
• Utilize responses as needed
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Targeting Your Population
• By division (all staff levels)
• By level (all managers across divisions)
• By expertise (One or two individuals)
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Preparing Your Questions
•Open vs. closed questions
•General vs. detailed information
•Hard facts vs. fun facts
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Soliciting Your Survey
•Seek out an early opinion or two
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Reviewing and Organizing Your Results
•Look for:– trends in responses– dry responses– negative responses and,– presentation options
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Drawbacks• False expectations• Inconsistent messages• Limited time resources• Reduced spontaneity
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Benefits• No cost• Candid responses• Varied perspectives• Real-life examples• Learn strengths & weaknesses• Camaraderie
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NASACTTraining Forum Survey Results
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Sample Questions
• Memorable training forum moments • Questions we hope to have answered• Training course recommendations • Biggest pet peeve(s)• Favorite books and movies
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Response Overview
• Completed surveys• First-time participants• Most forums attended• States represented• Largest representation• Previous jobs• Memorable moments• Favorite part of forum
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Laurie DeMarr
Arizona Office ofthe Auditor General
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Glen Fowler
California Bureau ofState Audits
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Marcia Buchanan
U.S. Government Accountability Office
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Jim Dahlquist
Illinois Office of the Auditor General
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Marlys Gaston
Iowa Office of the Auditor of State
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Fay Kurkjy
National Association of StateAuditors, Comptrollers and
Treasurers
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Elizabeth Coxe
Louisiana Office of theLegislative Auditor
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Gary Spivey
Maryland Office of Legislative Audits
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Jackie Blocher-Moran
Maryland Office of Legislative Audits
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William Edward Smith
Mississippi Office of the State Auditor
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Angie Lang
Montana Office of Legislative Audits
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Helen Dublas
New Jersey Office of the State Auditor
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Nadia Negro
New Jersey Office of the State Auditor
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Rose Todaro
New Jersey Office of the State Auditor
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Kim Suares
New York Office of the State Comptroller
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MaryMolly Taylor
North Carolina Office of the Auditor General
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Mike Drank
Pennsylvania Office of the Auditor General
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Carlton Ketchen
Pennsylvania Office of the Auditor General
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Thomas Marks
Pennsylvania Office of the Auditor General
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Jerry Mitchell
Pennsylvania Office of the Auditor General
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Kim Rice
Pennsylvania Office of the Auditor General
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Martin Shoop
Pennsylvania Office of the Auditor General
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Randi Soward
Pennsylvania Office of the Auditor General
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Joe Weale
Pennsylvania Office of the Auditor General
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Lori Elliott
West Virginia Legislative Auditor’s Office
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Jean Ann Krebs
West Virginia Legislative Auditor’s Office
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Stuart Stickel
West Virginia Legislative Auditor’s Office
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Additional Introductions
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Thank you for your time!